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All 90 Edmonton hotels

Union Bank Inn

3.5 of 5 Hotel   |   10053 Jasper Ave, Edmonton, Alberta T5J-1S5, Canada (Downtown)
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Union Bank Inn
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80%
Ranked #18 of 90 hotels in Edmonton
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed April 8, 2010
ChiliSoelas Alberta
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  • Reviews (194)
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194 people have reviewed this hotel

Traveler rating
    113
    41
    19
    7
    14
See reviews for
10
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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English first
There are newer reviews for Union Bank Inn
See the most recent reviews
Alberta
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 8, 2010

My fiance & I first stayed at the Union Bank in in 2007 for our anniversary. We were very pleased with the service and quality of food which we received at Madison's Grill. Taking a small tour of the Hotel we declared this would be the place to celebrate our wedding if we ever married. 3 years later my boyfriend... More

Was this review helpful? Yes
UBI-Management, Sales Manager at Union Bank Inn, responded to this review

Dear Guest, We sincerely appreciate your time and comments shared following your experiences with the Inn. As you gracefully captured the Union Bank Inn, Edmonton’s Premier 4 ½ Star Boutique Hotel, prides itself on providing all guests a luxurious environment and more importantly exceptional service with precise attention to detail. We are delighted to learn that you have and continue... More

Alberta, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed March 10, 2010

We were looking for a one night romantic getaway and booked the Union Bank Inn for a recent Saturday night, with an expected check-in time of 8:00 pm. Unfortunately on the night before arrival, I was in the emergency ward at our local hospital with chest pains. My wife phoned to explain the situation and advised the desk manager that... More

Was this review helpful? Yes 2
UBI-Management, Sales Manager at Union Bank Inn, responded to this review

Dear Guest, Thank you for your sharing your comments we value your feedback. Being a quaint Boutique Hotel with very limited inventory of only 34 guestrooms our promise remains that all reservations are guarantee. This commitment to our guests does not allow us to overbook inventory which is why our cancellation policy unfortunately cannot be interrupted. We are sincerely sorry... More

Toronto
1 review
5 of 5 stars Reviewed February 17, 2010

What a great experience from the "normal" business trip. Designer rooms, with a fireplace, wine and cheese awaiting you everyday. Excellent staff.

Was this review helpful? Yes
UBI-Management, Sales Manager at Union Bank Inn, responded to this review

Dear Guest, We sincerely appreciate your time and comments shared following your recent stay with us. Edmonton’s Premier 4 ½ Star Boutique Hotel, the Union Bank Inn, prides itself on providing all hotel guests a luxurious environment and more importantly exceptional service. We are delighted to learn that you have enjoyed your experience at the Inn and look forward to... More

Alberta
Contributor
14 reviews 14 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 13, 2010

I stayed while on business for just one night and I was thorougly pleased with this boutique hotel. I was situated ina room on the Jasper Ave. side and you could hear traffic, but come on, what could one expect? The location to the convention center and downtown Edmonton makes it a perfect place to go to on a business... More

Was this review helpful? Yes
UBI-Management, Sales Manager at Union Bank Inn, responded to this review

Dear Guest, We sincerely appreciate your time and comments shared following your recent stay with us. Edmonton’s Premier 4 ½ Star Boutique Hotel, the Union Bank Inn, prides itself on providing all hotel guests a luxurious environment and more importantly exceptional service. We are delighted to learn that you have enjoyed your experience at the Inn and look forward to... More

Alberta
Top Contributor
103 reviews 103 reviews
50 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed January 29, 2010

I was surprised at the size of the room (smaller than I expected), especially since we had paid the extra for a deluxe room in the heritage wing. Perhaps if we had chosen the newer contemporary wing, the room may have been larger. I'm not sure if the contemporary wing has 2 chairs in the room. Don't stay here if... More

Was this review helpful? Yes 1
UBI-Management, Sales Manager at Union Bank Inn, responded to this review

The Union Bank Inn is an Intimate Modern Renaissance Inn priding itself on the reputation of providing luxurious accommodations and exceptional service. We understand that you recently experienced the Heritage Wing of the hotel and we thank you for your comments. The Designer Guestrooms in this Historic section of the hotel are intimate in size and independently designed and appointed.... More

bonnyville
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 6, 2010

This hotel has an old world charm about it - classic, beautiful rooms wrapping you with down duvets and pillows and the most comfortable beds I have ever slept in. The dining room also has the same warmth and charm with its high ceilings, fireplace, victorian decore, restored hardwood floors and the most wonderful quisine. Truly a fantastic experience !!!... More

Was this review helpful? Yes 1
UBI-Management, Sales Manager at Union Bank Inn, responded to this review

We sincerely appreciate your time and comments shared following your recent stay with us. The Union Bank Inn prides itself on providing all hotel guests a luxurious environment and more importantly exceptional service. Allow us to share with you that Allow us to share with you we are delighted to learn that you have enjoyed your experience at the Inn... More

victoria
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed December 25, 2009

Except for one pleasant person, we didn't find the front desk staff very pleasant. My wife was quite ill the day we had to check out and they simply would not show any flexibility on check out time without additional cost. We stayed 4 nights so would have expected more thoughtful service. One night there was a party in their... More

Was this review helpful? Yes
UBI-Management, Sales Manager at Union Bank Inn, responded to this review

Disappointed to learn of your recent experience we thank you for your comments and extend our sincere apologies that we have not met your expectations, nor ours. As a proud recipient of the 2009 Consumers' Choice Awards for "Best Independent Boutique Hotel" the Union Bank Inn, Edmonton’s Premier 4 ½ Star Boutique Hotel, prides itself on the reputation of providing... More

Medicine Hat,AB
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed December 5, 2009

To rate this hotel according to the above rating scale is difficult. The physical location of this hotel is ideal... for what I was visiting for and what I wanted and needed. The YMCA is one block away and the hotel where I was meeting transportation to the location of my meetings was one block away, however, the front entrance... More

Was this review helpful? Yes 3
UBI-Management, Sales Manager at Union Bank Inn, responded to this review

As a proud recipient of the 2009 Consumer’s Choice Awards for “Best Independent Boutique Hotel” we are certainly disappointed to learn of your recent experience. The Union Bank Inn, Edmonton’s Premier 4 ½ Star Boutique Hotel prides itself on the reputation of providing not only a luxurious environment, but most importantly providing each guest with exceptional service. We clearly understand... More

Jasper,AB
1 review
2 of 5 stars Reviewed November 17, 2009

We stayed one night in the Hotel. As a "boutique" hotel the room size was adequate and very clean. We have no complaints about the staff and the breakfast was excellent. So what are our complaints you ask? Upon arrival at the hotel there was no valet parking offered to us, maybe because the eight covered parking spaces for the... More

Was this review helpful? Yes
UBI-Management, Sales Manager at Union Bank Inn, responded to this review

We are certainly disappointed to learn of your recent experience. The Union Bank Inn, Edmonton’s Premier 4 ½ Star Boutique Hotel prides itself on the reputation of providing not only a luxurious environment, but most importantly providing each guest with exceptional service. Being a quaint Modern Renaissance Inn and anticipating that you experienced our Heritage Wing of the hotel we... More

St Andrews
Contributor
13 reviews 13 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 1, 2009

Reception was friendly and accommodating. We arrived long before 3, but they allowed us to store our bags, which were already in our room when we arrived a few hours later. We were upgraded to the Presidential Suite, which was elegant and spacious, yet cozy. Perfect for a romantic getaway, complete with fireplace, jet tub, flatscreen tv, fridge and coffee... More

Was this review helpful? Yes
UBI-Management, Sales Manager at Union Bank Inn, responded to this review

Dear Guest, We sincerely appreciate your time and comments shared following your recent stay with us. Edmonton’s Premier 4 ½ Star Boutique Hotel, the Union Bank Inn, prides itself on providing all hotel guests a luxurious environment and more importantly exceptional service. Allow us to share with you that We are delighted to learn that you have enjoyed your experience... More

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Additional Information about Union Bank Inn

Address: 10053 Jasper Ave, Edmonton, Alberta T5J-1S5, Canada
Location: Canada > Alberta > Edmonton > Downtown
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Union Bank Inn 3.5*
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Also Known As:
Union Bank Hotel Edmonton
Union Bank Edmonton
Union Bank Inn Edmonton, Alberta

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style
#12 Romantic Hotel in Edmonton #12 Business Hotel in Edmonton
Hotel Class
Official Description (provided by the hotel)
The Union Bank Inn, Edmonton's Premier 4 1/2 Star Boutique Hotel, nestled in the Heart of Downtown. This historic landmark property features 34 luxurious guestrooms & suites, private meeting/banquet rooms and Edmonton's Award Winning Madison's Grill. ... more   less 
Number of rooms
34

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