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All 90 Edmonton hotels

Union Bank Inn

3.5 of 5 Hotel   |   10053 Jasper Ave, Edmonton, Alberta T5J-1S5, Canada (Downtown)
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80%
Ranked #17 of 90 hotels in Edmonton
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed June 19, 2014
Ilona S Surrey, Canada
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197 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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English first
There are newer reviews for Union Bank Inn
See the most recent reviews
Surrey, Canada
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed June 19, 2014

What a gem this hotel is! The rooms are beautiful, the staff fantastic, it's close to everything downtown, and I absolutely recommend this to anyone traveling on biz, or just to have a night in a fab hotel.

Was this review helpful? Yes 3
UBI-Management, Director of Sales at Union Bank Inn, responded to this review

Dear Ilona S, Thanks for your fabulous review! You're a gem and we look forward to having you stay with us again soon! Sincerely, -Deidre Keates More

Edmonton, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 17, 2014

We had our wedding of about 30 people in the Devonshire room(Ceremony and reception). Our wedding went off perfectly, no glitches at all. All the staff at the UBI were incredibly helpful. We had a great experience before, during and after our wedding. The food was absolutely awesome, defiantly the best we have ever had at a wedding. Service during... More

Was this review helpful? Yes 3
UBI-Management, Director of Sales at Union Bank Inn, responded to this review

Dear Ben R, We are so happy to hear Union Bank Inn was able to make your special day so memorable! Thank you for choosing us for your wedding venue and we are thrilled that you were so pleased with all aspect of your fairly tale wedding. Sincerely, Deidre Keates More

Edmonton, Canada
Contributor
13 reviews 13 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 28, 2014

Even though we only live twenty minutes out of Edmonton, we stay at this hotel a few times per year when we have events to attend in the evenings. It is our favorite downtown hotel because it is small, close to everything we usually go to, and it is just a beautiful space. The rooms in the Heritage Wing are... More

Was this review helpful? Yes 3
UBI-Management, Director of Sales at Union Bank Inn, responded to this review

Dear 3K3, I appreciate you taking your time to review Union Bank Inn and we sincerely take all comments seriously and use them to help us improve. I ask you contact me personally so I can show our appreciation to you and ensure that from beginning to end of your next stay is just incredible. Looking forward to hearing from... More

Seattle, Washington
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed May 18, 2014

We stayed in the Executive Suit and it was amazing. The furnishings and linens were high quality and very clean. This hotel is loaded with charm. Great breakfast at Madison Grill as well. Would definitely stay here again!

Was this review helpful? Yes 4
UBI-Management, Director of Sales at Union Bank Inn, responded to this review

Dear Tess F, Thank you for your kind review! I am so happy to hear you had such an enjoyable stay with us and we look forward to having you back again soon. The Executive Suite is my favorite room too! Sincerely, -Deidre Keates More

Edmonton, Canada
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 14, 2014

I had booked a reservation for me and my husband as the kids were away. We had a Spring special rate and greatly enjoyed our heritage guest room. We had booked the brunch through Madison's Grill. It was terrific. We had a later seating and greatly enjoyed our window seat. The food was great! The servers were very busy throughout... More

Was this review helpful? Yes 4
UBI-Management, Director of Sales at Union Bank Inn, responded to this review

Dear April H, We are so happy to hear you and your husband enjoyed such a wonderful Mother's Day stay with us at Union Bank Inn! Hope to see you back again soon. Please feel free to contact me directly as I would love to extend a $25 Madison's Grill gift card to you to show our appreciation for your... More

Calgary, Canada
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed May 2, 2014

We have stayed here numerous times. While each visit in the past has always been impressive our last experience has ruined it for us completely. Between the extremely rude check in to the mix up on our room selection that we payed extra for, it was horrible start to our stay. While staying at the 'boutique' hotel another couple always... More

Was this review helpful? Yes 4
UBI-Management, Director of Sales at Union Bank Inn, responded to this review

Dear Linda C, Thank you for taking the time to review our property. I am concerned that you felt as if you had a disappointing experience on your last visit to the Union Bank Inn. We certainly pride ourselves in excellent customer service both from our front desk team to our Madison’s Grill Team. The check-in procedure should have been... More

Vancouver, Canada
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 16, 2014

I was looking quite forward to my stay at the Union Bank Inn while on business in Edmonton. I travel to Edmonton monthly for work and have stayed at all the major hotels downtown. Upon arriving at the Union Bank Inn I was advised that they didn't have a room for me anymore due to some internal conflict and that... More

Was this review helpful? Yes 3
UBI-Management, Director of Sales at Union Bank Inn, responded to this review

Dear jdwendt we as well were very much looking forward to having you stay with us on your visit to Edmonton. As expressed to you upon arrival an unavoidable and rare situation had taken place. It was with regret that we were unable to accommodate you, upon which the team had worked vigorously all day in attempt to rectify. Due... More

Calgary, Canada
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed April 7, 2014

Once again this Jasper Avenue gem hits it out of the park. Superb food. Exquisite service. Makes a business dinner downright pleasurable. Places like this add to Edmonton's vitality. It's classy without pretence and so you can relax without always shoulder checking to see if your behaviour is appropriate.

Was this review helpful? Yes 3
UBI-Management, Manager at Union Bank Inn, responded to this review

It is so wonderful to hear such enthusiastic feedback, we certainly appreciate you WillKnot! So happy you enjoyed your overall experience and we look forward to having you stay with us again soon. I invite you to contact me personally so I can do something special for you! More

canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed April 3, 2014

Booked a stay with the Union bank Inn 2 months ahead of time. Had a confirmation with the room we chose and everything.The day of our reservations I called to make sure everything was ok. They advised me they moved us into a different room. I advised them I didn't want a room with a queen bed. I confirmed I... More

Was this review helpful? Yes 5
UBI-Management, Director of Sales at Union Bank Inn, responded to this review

We appreciate the time you have taken to review the Union Bank Inn. Our team had offered your reservation a complimentary upgrade to an Executive Suite thinking they were doing something kind but not taking into consideration you booked a King Room for that specific reason. We understand our error in this situation and hope to be able to make... More

Red Deer, Canada
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed March 24, 2014

A friend recommended the Union Bank Inn to me, and when a visit to my son went late it was the perfect opportunity to check it out. We booked with booking.com without issue and selected a Heritage Room for only $169 (the Spring Weekend Special) Although we checked in late (we warned them in advance) check-in was quick and went... More

Was this review helpful? Yes 3
UBI-Management, Manager at Union Bank Inn, responded to this review

So happy to hear that our intimate boutique property was just what you were looking for! Thank you for taking your time to place such a kind review about the Union Bank Inn, we look forward to accommodating you on your next visit to Edmonton. More

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Additional Information about Union Bank Inn

Address: 10053 Jasper Ave, Edmonton, Alberta T5J-1S5, Canada
Location: Canada > Alberta > Edmonton > Downtown
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Union Bank Inn 3.5*
Reservation Options:
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Also Known As:
Union Bank Hotel Edmonton
Union Bank Edmonton
Union Bank Inn Edmonton, Alberta

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style
#12 Business Hotel in Edmonton #13 Romantic Hotel in Edmonton
Hotel Class
Official Description (provided by the hotel)
The Union Bank Inn, Edmonton's Premier 4 1/2 Star Boutique Hotel, nestled in the Heart of Downtown. This historic landmark property features 34 luxurious guestrooms & suites, private meeting/banquet rooms and Edmonton's Award Winning Madison's Grill. ... more   less 
Number of rooms
34

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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