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All 89 Edmonton hotels

Union Bank Inn

4.0 of 5 Hotel   |   10053 Jasper Ave, Edmonton, Alberta T5J-1S5, Canada (Downtown)
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Ranked #15 of 89 Hotels in Edmonton
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Private P Toronto, Canada
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225 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars

I've stayed at Union Bank Inn TWICE within a year for business reasons. Union bank Inn is the only hotel that my company book staff and executives for GOOD reason. Very beautiful hotel with a unique and interesting approach at hotel stays. I've stayed in both the heritage and also contemporary side, I myself prefer the contemporary. Heritage side you... More 

Was this review helpful? Yes
UBI-Management, Director of Sales at Union Bank Inn, responded to this review

Dear Private P, Thank you, thank you for your beyond kind review!! What a pleasure it is to receive such positive feedback from our valued guests, I invite you to reach out to me personally as I would love to do something extra special for your on your next visit to Union Bank Inn! Hope to hear from you. Sincerely,... More 

1 review
1 of 5 stars Reviewed 1 week ago

I travel to Edmonton quite often for work. The Union Bank Inn is a cool hotel with loads of character. Unfortunately my experience with the front desk staff was terrible. Typically, hotels will offer a government rate discount for business travellers with government ID. Not the Union Bank. They say you need to do that online yet there is no... More 

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Alberta
Senior Contributor
30 reviews 30 reviews
22 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The wife and I stayed here for a night while in town on business. The hotel was quiet and nice. Rooms are clean and cozy. We didn't eat at the restaurant but have eaten there before and it was excellent. If the price is right we would come back to this hotel.

Was this review helpful? Yes
UBI-Management, Director of Sales at Union Bank Inn, responded to this review

Dear Mark W, Thank you for your kind review! So happy to hear you & your wife had such an enjoyable stay with us! Come back again soon & I will ensure something special is awaiting you. I invite you to reach out to me personally so I can arrange this. Sincerely, Deidre Frew More 

Edmonton, Canada
Top Contributor
135 reviews 135 reviews
38 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is the third or fourth time we have stayed here. We stayed in a heritage room and the room was definitely showing wear and tear. These rooms are small and the walls and corners are banged up, gas fireplace smelled of natural gas when turned on and room was very chilly. The chilly room temperature made the bathroom feel... More 

Was this review helpful? Yes
UBI-Management, Director of Sales at Union Bank Inn, responded to this review

Dear J S, Thank you for taking the time to review Union Bank Inn. We sincerely appreciate your constructive criticism and we will certainly take action to make our property the best that it can be! Please note we do offer the Contemporary Wing which is newer than our designer Heritage Wing so perhaps something that may be more comfortable... More 

Langley City, Canada
Top Contributor
57 reviews 57 reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Room was smaller than those in modern high rises, but it was cozy, comfortable and well decorated. I particularly liked the high ceiling. Complimentary white wine and cheese waiedt for you for the evening. Nothing special about the cheese as it was any packaged one from the supermarket. The white wine was very good - crispy and fruity. Front desk... More 

Was this review helpful? Yes
UBI-Management, Director of Sales at Union Bank Inn, responded to this review

Dear Luther N, Thank you so very much for your positive review of our property. We are delighted to hear you enjoyed your recent stay and I would invite you to reach out to me personally so that I can extend a thank you to you on your next visit. All the best! -Deidre Frew More 

Edmonton, Canada
Contributor
14 reviews 14 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at the Union Bank Inn this past weekend for one night, and it was quite charming. We stayed in a regular contemporary room, and it is quite small, but we didn't need much room. There is a fireplace in the room, which is very romantic, and the shower is very spacious. Wine and cheese sampler was yummy! We... More 

Was this review helpful? Yes
UBI-Management, Director of Sales at Union Bank Inn, responded to this review

Dear Angela F, Thank you for taking the time to review our hotel, it is always much appreciated to hear what our valued guests have to say! We agree parking downtown is never the easiest but our agents are always able to help with directions and all of our overnight guests will always have a parking spot available! I invite... More 

Edmonton, Canada
1 review
5 of 5 stars Reviewed 3 weeks ago

Long story short: a memorable experience worth repeating and recommending highly. We are very much looking forward to returning to the Union Bank Inn for another romantic staycation this month, including the feature dinner menu at Madison's Grill. Of course, with only 34 rooms and incredible staff, this charming boutique hotel tends to fill up fast and was again booked... More 

Was this review helpful? Yes
UBI-Management, Director of Sales at Union Bank Inn, responded to this review

Dear Chris P, We are so appreciative of your positive review, thank you for all your kind words. Union Bank Inn prides itself on exceptional service and I am so happy to hear that is what you received during your stay. We hope to accommodate you again soon and please do contact me personally so I can extend something special... More 

Red Deer, Canada
Top Contributor
55 reviews 55 reviews
12 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 4 weeks ago

they definitely made up for last visit. up graded to nice suite. Its a real nice cozy hotel. quite. the room was very nice. really like the robes very nice after shower. we had room service late one night shared soup and stuffed yorkies( Yorkshire pudding) very nice to much for one person late night. breakfast was very good. service... More 

Was this review helpful? Yes
UBI-Management, Director of Sales at Union Bank Inn, responded to this review

Dear arthur63-artie, Thank you for taking the time to review our property and we are so very happy you enjoyed your most recent stay! Please feel free to contact me personally so I can extend our gratitude with something special on your next visit. Sincerely, -Deidre Frew More 

Toronto
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed December 12, 2014

Found Union Bank on Trip and glad for it. Stayed only the one night but wished for another so I could try the restaurant (Madison's) for a Dinner. The breakfast (included, hot from Menu) was heavenly. I went for the Eggs Benedict and it was as good as it gets (better, really!) and my server was divine...name escapes, ex-Aussie, semi-new... More 

Was this review helpful? Yes
UBI-Management, Director of Sales at Union Bank Inn, responded to this review

Dear Tommy4Tor, Thank you for your kind review. It means so much to us to have our valued guests provide such positive feedback! Please feel free to contact me personally so I can extend our gratitude with something special on your next visit. Sincerely, -Deidre Frew More 

Nevis
Contributor
18 reviews 18 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed December 5, 2014

The reason I'm writing this review now is because I wrote to the hotel about our poor quality stay and no one even bothered to acknowledge us. Poor operating business standards indeed. Where do I start with this one... I stayed here with my boyfriend in March and it was frustrating. We are both world travellers as well as chefs.... More 

Was this review helpful? Yes 3
UBI-Management, General Manager at Union Bank Inn, responded to this review

Dear "The Blondechefabroad" I wish to send my regrets as certainly the experience you are describing is not indicative of the service standards we set out to provide to each and every one of our guests, nor have built our business reputation on. Naturally, your comments are very concerning to me to say the least. There is mention of correspondence... More 

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Additional Information about Union Bank Inn

Address: 10053 Jasper Ave, Edmonton, Alberta T5J-1S5, Canada
Phone Number:
Location: Canada > Alberta > Edmonton > Downtown
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Union Bank Inn 4*
Number of rooms: 34
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Also Known As:
Union Bank Hotel Edmonton
Union Bank Edmonton
Union Bank Inn Edmonton, Alberta
Hotel Style:
#2 Luxury Hotel in Edmonton
#7 Romantic Hotel in Edmonton
#10 Family Hotel in Edmonton
#10 Business Hotel in Edmonton

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