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All 90 Edmonton hotels

Union Bank Inn

4.0 of 5 Hotel   |   10053 Jasper Ave, Edmonton, Alberta T5J-1S5, Canada (Downtown)
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Ranked #14 of 90 Hotels in Edmonton
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 weeks ago
Tommy4Tor Toronto
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217 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Toronto
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Found Union Bank on Trip and glad for it. Stayed only the one night but wished for another so I could try the restaurant (Madison's) for a Dinner. The breakfast (included, hot from Menu) was heavenly. I went for the Eggs Benedict and it was as good as it gets (better, really!) and my server was divine...name escapes, ex-Aussie, semi-new... More 

Was this review helpful? Yes
Nevis
Contributor
18 reviews 18 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The reason I'm writing this review now is because I wrote to the hotel about our poor quality stay and no one even bothered to acknowledge us. Poor operating business standards indeed. Where do I start with this one... I stayed here with my boyfriend in March and it was frustrating. We are both world travellers as well as chefs.... More 

Was this review helpful? Yes 2
UBI-Management, General Manager at Union Bank Inn, responded to this review

Dear "The Blondechefabroad" I wish to send my regrets as certainly the experience you are describing is not indicative of the service standards we set out to provide to each and every one of our guests, nor have built our business reputation on. Naturally, your comments are very concerning to me to say the least. There is mention of correspondence... More 

Contributor
16 reviews 16 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My wife and I went there for a weekend alone. We stayed in the old portion of the hotel. Although the room was small, it was classically decorated, clean and warm with a gas fireplace. The downtown location meant we just crossed the street and then could walk to shops through skywalks which was very handy. The restaurant was very... More 

Was this review helpful? Yes 1
UBI-Management, Director of Sales at Union Bank Inn, responded to this review

Dear Caribou11, Thank you for taking the time to review our property! We are so pleased that you and your wife enjoy your stay with us and we hope to have you visit again soon. Please feel free to contact me on your next visit as I would love to treat you to something special to show our appreciation. Sincerely,... More 

Red Deer, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 19, 2014

Just got home from a wonderful two-day stay at the Union Bank Inn! My children and I were accompanying my husband, as he had a conference in the area. We had called ahead of time to secure a cot to only find out once we had arrived that we had been upgraded to the Presidential Suite, free of charge! (The... More 

Was this review helpful? Yes 1
UBI-Management, Director of Sales at Union Bank Inn, responded to this review

Dear rdtrips2014, So happy to hear you and your family enjoyed our luxurious Presidential Suite. I knew when I spoke to your husband over the phone that we had to do something special and of course accommodate your family to the best of our ability. Pleased it was appreciated and we definitely appreciate your kind review! Look forward to your... More 

london
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 17, 2014

In August 2014, we held our wedding at the Union Bank Inn. We also stayed in the hotel, which reminded us of the many boutique hotels we have stayed in around Europe. The service over the entire weekend, the food in the restaurant and the staff were exceptional! The wedding was so well supported and they took care of the... More 

Was this review helpful? Yes 1
UBI-Management, Director of Sales at Union Bank Inn, responded to this review

Dear gpfix, Thank you for letting us host your wonderful wedding! It was such a pleasure working with you and we are just delighted to hear the entire weekend was a spectacular event and a dream come true for you and your family. We sincerely appreciate you taking the time to post a review for the Union Bank Inn and... More 

Calgary, Canada
Senior Contributor
36 reviews 36 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed November 9, 2014

Several things set this hotel apart: -professional friendly staff -beautifully-decorated room with two arm chairs -late-afternoon wine and cheese delivered to your room (gratis) -excellent a la carte breakfast gratis -on-site formal restaurant my only quibbles: -room somewhat dark -no water glasses in room -bed cover is very heavy

Was this review helpful? Yes 1
UBI-Management, Director of Sales at Union Bank Inn, responded to this review

Dear Chinookgal, Thank you for taking the time to review our property! We appreciate your feedback and certainly will use your advice to make us better. Look forward to welcoming you back to Union Bank Inn again soon! Sincerely, -Deidre Frew More 

Rocky Mountain House, Canada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 8, 2014

Our first visit. The room was very cozy, quiet & loved the ambiance of our room and restaurant. The staff very polite and friendly. Madison's Grill outstanding. The food was excellent! Breakfast included in cost and was absolutely delightful. Will definitely go back and highly recommend.

Was this review helpful? Yes 2
UBI-Management, Director of Sales at Union Bank Inn, responded to this review

Dear Rose Z, What a wonderful review! Thank you, we sincerely appreciate hearing from our guests and we are delighted you enjoyed your stay. Hope to accommodate you again soon. All the best, -Deidre Frew More 

Calgary, Canada
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 8, 2014

The service was outstanding at the Union Bank Inn. The staff is extremely professional and accommodating. We went early, hoping we could just park there. There was no issue at all. They assured us we would have a spot plus checked to see if we could check in early. They had the room ready and we checked in! The room... More 

Was this review helpful? Yes 2
UBI-Management, Director of Sales at Union Bank Inn, responded to this review

Dear Tracey R, Thank you for taking the time to review our property and we value all your feedback. Happy to hear you enjoyed such a pleasant stay and we hope to see you again soon! Sincerely, -Deidre Frew More 

Lethbridge, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 8, 2014

We used the hotel for my Daughters wedding reception and stayed in a room for 2 nights. The wedding reception was a great success and absolutely perfect in every regard. It could not have been better and our expectations were exceeded in every regard. While at the hotel, there was not one staff member that we interacted with that was... More 

Was this review helpful? Yes 3
UBI-Management, Director of Sales at Union Bank Inn, responded to this review

Dear Grant M, We are delighted to hear your daughters wedding was such a wonderful, memorable occasion for your family and we sincerely appreciate you taking the time to post your review on the Union Bank Inn. It was our pleasure having you and hope you see you again soon. All the best, -Deidre Frew More 

Calgary, Canada
Contributor
13 reviews 13 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 5, 2014 via mobile

We get great corporate rates to Union Bank; the location, professional staff, and hotel quality make coming to Edmonton something to look forward to. Madison's makes a great breakfast and the wine and cheese platter offered nightly in your room is a wonderful addition. I really enjoy this hotel and everything they have to offer!

Was this review helpful? Yes 2
UBI-Management, Director of Sales at Union Bank Inn, responded to this review

Dear TheShawnYYC, Thank you for such a great review. We are happy to hear you enjoy our property and all our complimentary inclusions. We look forward to having you stay with us again soon! All the best, -Deidre Frew More 

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Additional Information about Union Bank Inn

Address: 10053 Jasper Ave, Edmonton, Alberta T5J-1S5, Canada
Phone Number:
Location: Canada > Alberta > Edmonton > Downtown
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Union Bank Inn 4*
Number of rooms: 34
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Also Known As:
Union Bank Hotel Edmonton
Union Bank Edmonton
Union Bank Inn Edmonton, Alberta
Hotel Style:
#2 Luxury Hotel in Edmonton
#9 Family Hotel in Edmonton
#10 Romantic Hotel in Edmonton
#12 Business Hotel in Edmonton

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