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Union Bank Inn

#16 of 89 Hotels in Edmonton
Certificate of Excellence
Hotel website
10053 Jasper Ave, Edmonton, Alberta T5J-1S5, Canada
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Union Bank Inn
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236 Reviews from our TripAdvisor Community

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Traveler rating
    139
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
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  • All months
    (236)
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    (58)
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Slave Lake, Canada
Level Contributor
42 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed yesterday NEW

I took my wife here for our anniversary. We stayed in an executive suit. It was an awesome time. The service was great an the rooms were wonderful. The detail in the room was done very well! The breakfast I the down stairs Madison grill was the perfect way to start the day. Had a wonderful stay! The only problem... More 

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Orlando
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

Planned a last minute trip to Edmonton and found this hotel online. Checked in quickly to get to World Cup game. Front desk very helpful - got us a few water bottles to take and all directions we needed. Returned to find wine, cheese, grapes in our room for late night. Next morning breakfast included - not just waffles and... More 

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Edmonton
Level Contributor
83 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband booked me a night at The Union Bank Inn as a get-away from the daily hustle & bustle at home. It was the perfect night! The customer service was great and the check-in was a breeze. I spent the night in the Bogart room on the third floor of the historic wing and was pleasantly surprised by the... More 

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1 review
4 of 5 stars Reviewed 3 weeks ago

Customer service was awesome. They were really friendly and helpful as well. The room looked really interesting, and we were intrigued by the theme! It was also one of the quietest rooms we had ever stayed in. The room was also really clean, and the jetted tubs were kinda neat. It was just too bad that there was no microwave... More 

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Calgary, Canada
Level Contributor
85 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
3 of 5 stars Reviewed May 30, 2015

I stayed at the Union Bank Inn on a business trip. I think I booked the last room available for that night, which was unfortunately a "heritage" room. The heritage rooms are located in the older wing of the hotel (on Jasper Ave); the other wing is newer. My Heritage room was located on the second floor, facing Jasper Avenue,... More 

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UBI-Management, Director of Sales at Union Bank Inn, responded to this review

Dear jabulani26, I wanted to reach out and thank you for taking the time to review our property and I am happy to hear what great customer service you received from our team. I'm sorry you did not have a good night sleep due to the noise from busy Jasper Ave. Please be assured we have noted on your profile... More 

Stony Plain, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 13, 2015

I'm a little confused by the negative comments as my husband and I stayed at this lovely hotel for a weekend getaway. Right from check-in (Azzan was wonderful, smiling & friendly), to dinner, to breakfast, to check-out (again Azzan was great) everything was nearly perfect and $20 for parking downtown is quite reasonable (I have paid $45 at another downtown... More 

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2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 17, 2015

I had the opportunity of staying at the Union Bank Inn on a couple of occasions. I will return again as the staff are friendly, courteous and the rooms are meticulously maintained and well presented. The food is also some of the best in Edmonton. Highly recommend!

Was this review helpful? Yes 1
UBI-Management, Director of Sales at Union Bank Inn, responded to this review

Dear Brad E, Thank you so very much for your beyond positive review! Its guests like you that make our day. We hope to see you again soon and I invite you to reach out to me personally so that I am able to extend a thank you. Sincerely, -Deidre Frew More 

Level Contributor
55 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed April 16, 2015

Wow, this hotel has actually made a dent in my jaded, cynical business traveller outlook. I chose to stay at this smaller boutique hotel while in Edmonton, as it's very central to the business I was attending to. Shortly after checking in, there's a knock at my door and I'm handed the following "snack" - a white wine and an... More 

Was this review helpful? Yes 1
UBI-Management, Director of Sales at Union Bank Inn, responded to this review

Dear Marc S, What a pleasant surprise to hear we were able to WOW you! Means so much to us to hear feedback from our valued guests. I invite you to reach out to me personally so that I am able to make your next visit extra special. Sincerely, -Deidre Frew More 

Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed April 15, 2015

I have stayed at this hotel twice, and will not return. The location is good, and the rooms are reasonably nice, if a bit small. There is a nice breakfast included in the rate. Other than these positives, I was quite disappointed by the service received by all at the front desk, and the parking rates are exorbitant. We were... More 

Was this review helpful? Yes 1
UBI-Management, General Manager at Union Bank Inn, responded to this review

Dear tripeeCanada I wish to thank you for choosing the Union Bank Inn, Edmonton's Premier 4 Star Boutique Hotel. Your feedback and comments are appreciated and something we take very seriously. We pride ourselves on Guest Service and I would like for the chance to speak to you in person on how we may have disappointed you. Please feel free... More 

Calgary
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed April 7, 2015

Overall this is a very nice hotel. Classic styled rooms. Romantic and well appointed. Overall experience is quite good. I have stayed here two times now and enjoyed it very much. It is well located downtown and easy walking distance to the Art Gallery of Alberta, Winspear and Churchill Square. Service has always been top notch, very courteous and helpful.... More 

Was this review helpful? Yes
UBI-Management, Director of Sales at Union Bank Inn, responded to this review

Dear Kilg0reTr0ut, Thank you for your review! We sincerely appreciate the time taken to share your experience. Hope to welcome you back again soon! All the best, Deidre Frew More 

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