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Union Bank Inn

#16 of 89 Hotels in Edmonton
Certificate of Excellence
Hotel website
10053 Jasper Ave, Edmonton, Alberta T5J-1S5, Canada
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Union Bank Inn
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Union Bank Inn
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231 reviews from our community

Traveler rating
    136
    49
    21
    9
    16
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14
110
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Stony Plain, Canada
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 2 weeks ago

I'm a little confused by the negative comments as my husband and I stayed at this lovely hotel for a weekend getaway. Right from check-in (Azzan was wonderful, smiling & friendly), to dinner, to breakfast, to check-out (again Azzan was great) everything was nearly perfect and $20 for parking downtown is quite reasonable (I have paid $45 at another downtown... More 

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2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 17, 2015

I had the opportunity of staying at the Union Bank Inn on a couple of occasions. I will return again as the staff are friendly, courteous and the rooms are meticulously maintained and well presented. The food is also some of the best in Edmonton. Highly recommend!

Was this review helpful? Yes 1
UBI-Management, Director of Sales at Union Bank Inn, responded to this review

Dear Brad E, Thank you so very much for your beyond positive review! Its guests like you that make our day. We hope to see you again soon and I invite you to reach out to me personally so that I am able to extend a thank you. Sincerely, -Deidre Frew More 

Top Contributor
50 reviews 50 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed April 16, 2015

Wow, this hotel has actually made a dent in my jaded, cynical business traveller outlook. I chose to stay at this smaller boutique hotel while in Edmonton, as it's very central to the business I was attending to. Shortly after checking in, there's a knock at my door and I'm handed the following "snack" - a white wine and an... More 

Was this review helpful? Yes 1
UBI-Management, Director of Sales at Union Bank Inn, responded to this review

Dear Marc S, What a pleasant surprise to hear we were able to WOW you! Means so much to us to hear feedback from our valued guests. I invite you to reach out to me personally so that I am able to make your next visit extra special. Sincerely, -Deidre Frew More 

Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed April 15, 2015

I have stayed at this hotel twice, and will not return. The location is good, and the rooms are reasonably nice, if a bit small. There is a nice breakfast included in the rate. Other than these positives, I was quite disappointed by the service received by all at the front desk, and the parking rates are exorbitant. We were... More 

Was this review helpful? Yes 1
UBI-Management, General Manager at Union Bank Inn, responded to this review

Dear tripeeCanada I wish to thank you for choosing the Union Bank Inn, Edmonton's Premier 4 Star Boutique Hotel. Your feedback and comments are appreciated and something we take very seriously. We pride ourselves on Guest Service and I would like for the chance to speak to you in person on how we may have disappointed you. Please feel free... More 

Calgary
Contributor
14 reviews 14 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed April 7, 2015

Overall this is a very nice hotel. Classic styled rooms. Romantic and well appointed. Overall experience is quite good. I have stayed here two times now and enjoyed it very much. It is well located downtown and easy walking distance to the Art Gallery of Alberta, Winspear and Churchill Square. Service has always been top notch, very courteous and helpful.... More 

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UBI-Management, Director of Sales at Union Bank Inn, responded to this review

Dear Kilg0reTr0ut, Thank you for your review! We sincerely appreciate the time taken to share your experience. Hope to welcome you back again soon! All the best, Deidre Frew More 

Edmonton, Canada
1 review
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 11, 2015

I did a lot of research before choosing a romantic weekend getaway for our anniversary and even now as I see so many glowing reviews on tripadvisor, it baffles me how my experience could be so very different. In my opinion, this place was very over priced and uses false advertisement as well. I thought paying more for a suite... More 

Was this review helpful? Yes 5
UBI-Management, General Manager at Union Bank Inn, responded to this review

Dear BornontheRock Happy Belated Anniversary, and thank you for choosing the Union Bank Inn, Edmonton's Premier 4 Star Boutique Hotel to celebrate your Special Occasion! We truly appreciate your feedback and happy to hear that you had enjoyed the level of Guest Experience and Service! However, sorry to read that your selected Guestroom may have not been what you were... More 

Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 20, 2015

I've stayed at Union Bank Inn TWICE within a year for business reasons. Union bank Inn is the only hotel that my company book staff and executives for GOOD reason. Very beautiful hotel with a unique and interesting approach at hotel stays. I've stayed in both the heritage and also contemporary side, I myself prefer the contemporary. Heritage side you... More 

Was this review helpful? Yes 3
UBI-Management, Director of Sales at Union Bank Inn, responded to this review

Dear Private P, Thank you, thank you for your beyond kind review!! What a pleasure it is to receive such positive feedback from our valued guests, I invite you to reach out to me personally as I would love to do something extra special for your on your next visit to Union Bank Inn! Hope to hear from you. Sincerely,... More 

1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed February 20, 2015

I travel to Edmonton quite often for work. The Union Bank Inn is a cool hotel with loads of character. Unfortunately my experience with the front desk staff was terrible. Typically, hotels will offer a government rate discount for business travellers with government ID. Not the Union Bank. They say you need to do that online yet there is no... More 

Was this review helpful? Yes 4
UBI-Management, General Manager at Union Bank Inn, responded to this review

Dear Chris A. Thank you for your interest and past stay with the Union Bank Inn, Edmonton's Premier 4 Star Boutique Hotel. Your positive feedback regarding the property, is greatly appreciated. I am sorry to learn that there were some communication issues that you had encountered with our Team at the Front Desk. I hope to be of assistance and... More 

Alberta
Senior Contributor
33 reviews 33 reviews
24 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed February 19, 2015 via mobile

The wife and I stayed here for a night while in town on business. The hotel was quiet and nice. Rooms are clean and cozy. We didn't eat at the restaurant but have eaten there before and it was excellent. If the price is right we would come back to this hotel.

Was this review helpful? Yes
UBI-Management, Director of Sales at Union Bank Inn, responded to this review

Dear Mark W, Thank you for your kind review! So happy to hear you & your wife had such an enjoyable stay with us! Come back again soon & I will ensure something special is awaiting you. I invite you to reach out to me personally so I can arrange this. Sincerely, Deidre Frew More 

Edmonton, Canada
Top Contributor
155 reviews 155 reviews
42 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed February 9, 2015

This is the third or fourth time we have stayed here. We stayed in a heritage room and the room was definitely showing wear and tear. These rooms are small and the walls and corners are banged up, gas fireplace smelled of natural gas when turned on and room was very chilly. The chilly room temperature made the bathroom feel... More 

Was this review helpful? Yes
UBI-Management, Director of Sales at Union Bank Inn, responded to this review

Dear J S, Thank you for taking the time to review Union Bank Inn. We sincerely appreciate your constructive criticism and we will certainly take action to make our property the best that it can be! Please note we do offer the Contemporary Wing which is newer than our designer Heritage Wing so perhaps something that may be more comfortable... More 

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