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The Sutton Place Hotel Edmonton

3.5 of 5 10235, 101 Street, Edmonton, Alberta T5J 3E9, Canada
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The Sutton Place Hotel Edmonton
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The Sutton Place Hotel Edmonton
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382 reviews from our community

Traveler rating
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    121
    59
    46
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Calgary, Canada
1 review
3 of 5 stars Reviewed 4 days ago NEW

Built in 1978, it's age is apparent. Dated bathroom fixtures,cracked tiles. Location was good with many restaurants shopping nearby. Greyhound bus depot two blocks away. I had the prime rib from the hotel restaurant. Asked for medium and got rare but not bad. Restaurant staff very friendly. No hot water for my morning shower. There are better places to stay... More 

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Saskatoon, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 of 5 stars Reviewed 5 days ago NEW

I checked into my room to find multiple stains on carpet, and a dirty bathroom sink. Asked for different room and was "upgraded" for free to a "deluxe" room which was only slightly cleaner. Threadbare carpets, peeling wallpaper. Remodelling was occurring - new furniture was piled high in hallway with only small walkway for hotel guests to get through -... More 

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Calgary, Canada
Top Contributor
109 reviews 109 reviews
22 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stay here relatively often because it is a preferred hotel for work. It is well situated in the heart of downtown and adjoins a large shopping complex with lots of restaurant choices. My check in was fast and efficient which is the norm for this hotel. All rooms seem to be basically the same with a king bed. My... More 

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Edmonton, Canada
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Over 23 individuals got very sick after our Rotary meeting Nov 10, 2014 and the manager of the hotel said there was a flu bug going around. My father (87 yrs old) and good friend (84 yr old female) were very ill with vomiting and diarrhea. All people sick got hit with this about 24-26 hours later. No apology from... More 

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Michael H, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Hello Gordon, Your review comes as a surprise to us here at the Sutton Place. We were very sad to hear that members of your group did become ill in the days following your event here. I too have an 84 year old father and know how these types of illness affect them with much more intensity. Once we were... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

My family decided to hold an early Christmas at the Sutton Place as we all couldn't be together at Christmas. My parents booked a suite and my husband and I a room down the hall. At 6:45am we recieved a call waking us up and someone claiming they were front desk needed us to come down to sign something we... More 

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Michael H, General Manager at The Sutton Place Hotel Edmonton, responded to this review

The Sutton Place Hotel is committed to providing a safe and secure environment for our guests and our staff. We do sympathize with your situation and know how upsetting this can be. This particular incidence was investigated thoroughly by the Edmonton Police and a case number was provided to you to pursue an insurance claim for your alleged missing items.... More 

Senior Contributor
34 reviews 34 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

With renovations underway to another area of the tower, it was a bit difficult finding the lobby of the hotel. Could definitely use better signage to find the front desk. We had occasion to stay in the hotel on a very cold night. The lobby was quite chilly as a result but the room was quite comfortable. Check-in was prompt... More 

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chennai
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Located in the center of the city, view from the rooms were really good. As it's located in downtown commuting is very convenient. It's next to city mall and a couple of Good places are there near by like the casino, . The food in this place was just amazing.. Especially their breakfast menu is tooo good.. The cost is... More 

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Calgary, Canada
Contributor
16 reviews 16 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Just has been a let down from the very start so far. I am here for the entire week, and from the very first moments at showing up to the hotel (no signage anywhere in the 'tower' area of the building) and trying to find the front desk, it was just one thing after another. Check-in for some reason took... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Hotel currently under construction - expect to wake up to the sounds of drilling in the morning. Room and decorations outdated for the price. Location is good. Was told our room wasn't ready even though we had pre-arranged an early checkin for 12pm and did not arrive until 1pm. Luckily this was resolved. Toilet was not flushed upon arrival ...... More 

Was this review helpful? Yes 1
Lloydminster, Canada
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We stayed here Nov 20 while in Edmonton for medical appts. The hotel was very clean, checkin was quick and staff were polite. Our room was on the 7th floor, a little noisy at night but beds were very comfortable. Only downsides were the shower water temperature was really hard to regulate and parking was expensive. Would stay here again.

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Additional Information about The Sutton Place Hotel Edmonton

Address: 10235, 101 Street, Edmonton, Alberta T5J 3E9, Canada
Location: Canada > Alberta > Edmonton
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Sutton Place Hotel Edmonton 3.5*
Number of rooms: 313
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Also Known As:
Sutton Place Edmonton
Edmonton Sutton Place Hotel
The Sutton Place Hotel Edmonton Alberta

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