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The Sutton Place Hotel Edmonton

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10235, 101 Street, Edmonton, Alberta T5J 3E9, Canada
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The Sutton Place Hotel Edmonton
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The Sutton Place Hotel Edmonton
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404 reviews from our community

Traveler rating
    52
    109
    128
    63
    52
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55
75
32
183
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Ontario
Top Contributor
80 reviews 80 reviews
26 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I recently stayed at this hotel for the second time in five or six years. The service, public spaces, and hotel amenities were as high-end as I remembered. My room was quiet and clean. The World Gym in the mall that you can access via the second floor walkway was nice. I noticed that the fixtures in the bathroom (especially... More 

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Prince George
Contributor
19 reviews 19 reviews
6 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Wow, I expected a lot more, the front desk staff was really good, had they not been I would not have given it a 3. The bed was comfortable. Renovations, yes, starting at 7am. The parking is ridiculous, I wish I would have been able to see the reviews when I booked but I could not access at the time... More 

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Medicine Hat, Canada
Senior Reviewer
6 reviews 6 reviews
3 of 5 stars Reviewed 1 week ago

Sutton's renovating to former glories. Room too warm, open window made it bearable, tv didn't work properly, elevators slow. Not comparable to downtown properties. Like its location, close to shops and will return.

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2 reviews
1 of 5 stars Reviewed 1 week ago via mobile

My girlfriend & I stayed here for one night instead of which we originally planned.Upon checking into the hotel my girlfriend was informed that parking would not be included & we would be charged an additional $39.When my girlfriend call she was assured that parking would be included,the young man working the front desk(with the oversized tanned coloured suit &... More 

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Calgary, Canada
2 reviews
1 of 5 stars Reviewed 1 week ago

This Sutton Place has fallen into terrible disrepair. It is located next door to the YMCA and AADAC and there were a number of people hanging out outside of the hotel under the influence. As a female traveling alone, I felt unsafe

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Alberta, Canada
Contributor
14 reviews 14 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I have been staying at the Sutton Place for years. Probably have been here more than a dozen times. I finally decided to write a review. The Sutton place is clearly over the hill. It used to be a good value at a nice location in town but not anymore. Basically everything is run down and the hotel is due... More 

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1 review
1 of 5 stars Reviewed 2 weeks ago

My 4 year old daughter and I checked in at 11pm, by the time we got into our room it was roughly midnight. I asked at check in to be placed in a quiet room, we needed some rest. We were placed on the 4th Floor. It just so happened that renovations were taking place on the 5th floor, perhaps... More 

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Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Just checked in here, on the third floor so no view to report on. This floor is in great shape, looks like it was recently updated. One light was missing both bulbs, house keeping was up in 5 Min's to fix that. I'll load some photos (March 1 2015) as you will see everything is in great shape. I would... More 

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1 review
1 of 5 stars Reviewed 4 weeks ago

Clearly this hotel is need of a management overhaul. Searing hot changing to ice cold water in the shower... Toilet wouldn't stop running... One of the elevators didn't work for the whole week and hotel was packed so long waits... TERRIBLE wifi connection... Over two hour wait for room service... No one picked up the breakfast order door tag so... More 

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Michael H, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Thank you for your comments. It is with valuable feedback such as yours that helps us to identify weak links in our organization and improve our products and services. All comments are reviewed with our management team daily for follow up with their teams. As part of our commitment to improving our products and services at the Sutton Place Hotel... More 

Toronto, Canada
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Completely unaccommodating. The only part of my stay that was not a disaster was the fact the wi-fi actually worked. This is a one and a half star hotel. From the moment of arrival the visit went downhill. No one but panhandlers in the extremely dated lobby, long wait to check in, at midnight. Disco music blaring so loudly it... More 

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Michael H, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Thank you for giving us your feedback. I would welcome the opportunity to discuss your experience personally as it would help us to identify the weak links in our organization and identify specific training opportunities. Guest feedback is reviewed daily with our management team to help us improve our operations at the Sutton Place Hotel. As part of the Sutton... More 

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