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The Sutton Place Hotel Edmonton

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10235 - 101 Street, Edmonton, Alberta T5J 3E9, Canada
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1 room 1 guest
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The Sutton Place Hotel Edmonton
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444 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Langley City, Canada
Level Contributor
6 reviews
4 hotel reviews
3 of 5 stars Reviewed 1 week ago

My husband was a convention delegate, so we booked this hotel for 3 nights in July. We arrived around 11:00 AM because of an early flight and the start of the convention. We asked if we could check in early if a room was available. We were told there would be a charge for that (I forget what the charge... More 

Was this review helpful? Yes 1
Michael H, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Thank you for taking the time to review our hotel. Please accept our apologies for the inconveniences you experienced. We truly value feedback such as your as it does help us to identify opportunities to improve our products and services with in our organization. We truly appreciate your business and look forward to an opportunity for us to renew your... More 

Level Contributor
3 reviews
3 of 5 stars Reviewed 2 weeks ago

I didn't choose this hotel - it was chosen for me. It was too cold and I couldn't turn up the heat. And the water in the shower was scalding. I had to wash my hair in the sink and dash to a meeting. The only good thing is the location.

Was this review helpful? Yes
Michael H, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Thank you for taking the time to review our hotel. Please accept our apologies for the issues you experienced with the water and temperature controls in your guest room. We are committed to improving our product and are currently renovating all of our guest rooms floor by floor. Included in this project is the replacement of the majority of the... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Electrical outlet falling out of the wall. And no fresh air in rooms. Cheap hotel has hallway makeup air barely working. Avoid this place. Beds were ok. Rooms heater / ac fan banged and clanged , very noisy. Pretty much a dive. . Ill never pay to stay there. Old.

Was this review helpful? Yes 3
Michael H, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Thank you for taking the time to review our hotel. We sincerely apologize for the inconveniences you experienced during your stay. When given the opportunity our staff are prepared and committed to resolving any issue that may occur in our guest rooms during our extensive renovation project. We would love to have the opportunity to renew your confidence in our... More 

Travelers are raving about these Edmonton hotels

Cranbrook
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Stayed at this hotel for one night to attend a concert, likely wouldn't stay again. Upon arrival I wasn't given any information as to the wi-fi password or how the parking worked or even the fact that the two end elevators have issues. I later got stuck in one of the elevators and the doors wouldn't open. I also heard... More 

Was this review helpful? Yes 3
Michael H, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Thank you for taking the time to review our hotel. We apologize for the inconveniences you experienced during your stay. Our company is committed to improving the products and services at the hotel. In addition to our guest room renovation project we are pleased to announce that we will be embarking on a complete modernization of our guest elevators beginning... More 

Funchal, Portugal
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We have stayed at this hotel a few times over the last 7 years and this recent stay was not the best. The hotel is showing its age and a few instances support this observation. We only stayed 1 night and the elevator would not stop at our floor so we had to walk to the floor below to catch... More 

Was this review helpful? Yes
Michael H, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Thank you for taking the time to review the Sutton Place Hotel Edmonton. Your feedback is greatly appreciated as it allows us to identify areas of opportunity to improve our level of service. We apologize for the inconveniences you experienced during your stay. Due to uncontrollable circumstances we were forced to close the pool temporarily for maintenance issues. Our guest... More 

Saskatchewan, Canada
Level Contributor
58 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Needing a hotel in close proximity to taste of Edmonton, we chose the sutton on our cc points. Very nice lobby, rooms are older but clean and well taken care of. This is my third stay with the sutton, first time on personal time. Downstairs pub rose and crown had good food and drink specials. Sutton does have underground parking... More 

Was this review helpful? Yes
Michael H, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Thank you for taking the time to review the Sutton Place Hotel Edmonton. We are excited to be right in the middle of all of the changes coming to the downtown core of Edmonton. We are perfectly located across the street from the new Rogers Place opening in September of 2016. The area surrounding the hotel will be transformed with... More 

Fort McMurray, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed July 21, 2015

The rooms are out dated and gross. There are stains on the bedding. The service is awful. Good luck trying to find anyone that speaks English. Every single order we got from room service was wrong. And for the price of the food from Chop you'd think the food would be amazing, it was not. We threw away over half... More 

Was this review helpful? Yes 3
Michael H, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Please accept our apologies for the inconveniences you experienced during your stay. We are excited to tell you that we are well underway with our guest room renovation project. We are replacing all of our bathtubs, carpets, wall coverings and linens. We now have 6 floors completed. We are receiving great feedback from our guests regarding the new rooms. Please... More 

Calgary, Canada
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed July 20, 2015

The hotel is currently undergoing renovations, and it needs it badly! The one thing that they can't change however is the area! With the new ICE area being developed across the street it hopefully will clean up the neighborhood. We had snacks at Chops (restaurant in the hotel) and the staff (bar tender & general manager) were WONDERFUL!

Was this review helpful? Yes
Michael H, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Thank you for taking the time to review our hotel. We are truly excited about all of the room renovations taking place at the Sutton Place Edmonton. All 313 of our guest rooms are being renovated with new bathrooms, carpets, wall coverings and a brand new linen package. All of these improvements should be ready in time for the opening... More 

Rocky Mountain House, Canada
Level Contributor
44 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed July 19, 2015

We recently stayed a night at this hotel and found it met our needs well. The room itself was dated a bit, especially the bathroom, and there were stains in the carpet, but overall the room was clean. We are people who only require a place to shower and sleep, and the bed was comfortable and the bathroom was very... More 

Was this review helpful? Yes
Michael H, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Thank you for taking the time to review our hotel. Downtown Edmonton is indeed in the midst of great changes. With the new Rogers Place opening in September of 2016 and the creation of the new entertainment district well under way the Sutton Place is perfectly located to benefit from the new restaurants and facilities coming to the area. To... More 

Kamloops, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed July 14, 2015

Spent 2 weeks at this hotel and unfortunately the rate was not refundable as I used a third party to book it. I would have left much sooner otherwise. On 2 separate occasions and in 2 different rooms, my room was flooded with water pouring in through the bathroom ceiling. The first flood was after a long day at work.... More 

Was this review helpful? Yes 3
Michael H, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Thank you for once again reviewing our hotel. Please accept our apologies for the inconveniences you experienced during your stay. It was not our intent to offer indifferent service as this is just not our standard here at the Sutton Place Edmonton. I would like the opportunity to speak with you in person regarding your stay. Our guest comments are... More 

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