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The Sutton Place Hotel Edmonton

10235 - 101 Street, Edmonton, Alberta T5J 3E9, Canada
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The Sutton Place Hotel Edmonton
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480 Reviews from our TripAdvisor Community

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Edmonton, Canada
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

We stayed at Sutton Place while my daughter attended a conference in downtown Edmonton. My granddaughter and I had easy access to City Centre Mall, the public library (where we viewed the 3-d printer in action) and the LRT which we rode to both North and South terminus. It was a 'standard' room, 2 queen beds, on the 10th floor,... More 

Helpful?
Thank GrandmaTraveller
Lloydminster, Canada
1 review
1 of 5 stars Reviewed 4 days ago NEW

We arrived at 9pm and waited in line for 30 minutes while the lone front desk personnel dealt with several other late arrivals. When we got to our room it was very cold inside so we adjusted the thermostat to maximum and left the room for 30 minutes. When we returned the room was just as cold, around 50 degrees... More 

Helpful?
Thank Warren M

Travelers are raving about these Edmonton hotels

Chesapeake, Virginia
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

CONS: At check-in, they said they're pre-charging my credit card an EXTRA $75 per day in case I use any amenities, which I never did. (For my 5-night stay that equals $375, in addition to the room rate and taxes.) My co-worker was never even told, and they charged her as well. I asked for a refund on check-out, but... More 

Helpful?
Thank Write2You
Edmonton
Level Contributor
118 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for 3 days during a conference in late January. A little hard to get to with all the construction going on downtown. Check in was flawless. I got in later and got settled only to find out the bathroom sink was not working. They got it fixed the next day and all was well. The thermostat worked and... More 

Helpful?
Thank Nifty
Ajax, Canada
Level Contributor
4 reviews
1 of 5 stars Reviewed 1 week ago

Started out reserving an airport taxi through hotel website - they said it would be $35 - $40, They sent a limo SUV that charged me $75 Hotel charged an extra $75 incidental fee per room per night - unfortunately they forgot to tell me at check-in. They said it would be credited 3-5 days after we left. Room Details:... More 

Helpful?
Thank GNB55
Edmonton, Alberta
Level Contributor
48 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed at the Sutton Place Hotel Edmonton last week for a night for business. Lobby is funky in a good way, and was good proximity to several good places to eat/drink - Rose and Crown and Chop, and the rooms are a good size. Bathrub was deep but not terribly clean. Pool on floor 27 is nice, but the... More 

Helpful?
Thank shaqthom
Vancouver, Canada
Level Contributor
4 reviews
5 of 5 stars Reviewed 3 weeks ago

Great great hotel! Beautiful building and such friendly people! Room was clean and much larger than the hotel I stayed at previously (but paid more too of course). Excellent service at check in and very quick. Parking was a bit of a pain but they had an event going on.

Helpful?
Thank Manny L
Level Contributor
189 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

This isn't our first visit to the Sutton but it was certainly the best. On other visits it's been just like any other hotel but in this occasion the one front desk lady went above and beyond. Thanks to my Expedia account we got a free up grade on our room so we got to stay in one of the... More 

Helpful?
Thank JordanGingerich
Red Deer, Canada
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed 3 weeks ago

1. Hotwire was misleading. My first and will be only time using Hotwire. No breakfast, and parking is not included. Parking is $31/night additionally. 2. The room was freezing despite turning up the thermostat 3. Water in tub never got above luke warm 4. 1 out of 5 lamps worked in the room 5. Television had a fuzzy picture. I... More 

Helpful?
Thank travelbugyogi
Michael H, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Dear Travelbugyogi, Thank you for taking the time to review our hotel regarding your last stay. Please accept our apologies regarding the issues you experienced during your stay. As you are an experienced traveller you know the hotel industry has become heavily dependant on using 3rd party websites to sell rooms due only to the trends of hotel consumers. The... More 

Toronto, Ontario, Canada
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed December 31, 2015

Three of us tried to check in early (10am) but the hotel wanted to charge us for an early check in even though they had the rooms available. We decided to simply check our bags at the front desk and go straight to our meetings....poor customer service. Arrived back at the hotel around 11pm to check in. I got my... More 

Helpful?
2 Thank Jeff S
Michael H, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Dear Jeff S. Thank you for taking the time to review our hotel. Please accept our apologies for the inconveniences you experienced during your stay. I am happy to hear that our staff were able to remedy these issues during your stay. It is with valuable feedback such as yours which helps us to identify weak links in our organization... More 

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