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The Sutton Place Hotel Edmonton

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10235 - 101 Street, Edmonton, Alberta T5J 3E9, Canada
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The Sutton Place Hotel Edmonton
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The Sutton Place Hotel Edmonton
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437 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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English first
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    (437)
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Fort McMurray, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago

The rooms are out dated and gross. There are stains on the bedding. The service is awful. Good luck trying to find anyone that speaks English. Every single order we got from room service was wrong. And for the price of the food from Chop you'd think the food would be amazing, it was not. We threw away over half... More 

Was this review helpful? Yes 1
Michael H, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Please accept our apologies for the inconveniences you experienced during your stay. We are excited to tell you that we are well underway with our guest room renovation project. We are replacing all of our bathtubs, carpets, wall coverings and linens. We now have 6 floors completed. We are receiving great feedback from our guests regarding the new rooms. Please... More 

Calgary, Canada
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is currently undergoing renovations, and it needs it badly! The one thing that they can't change however is the area! With the new ICE area being developed across the street it hopefully will clean up the neighborhood. We had snacks at Chops (restaurant in the hotel) and the staff (bar tender & general manager) were WONDERFUL!

Was this review helpful? Yes
Michael H, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Thank you for taking the time to review our hotel. We are truly excited about all of the room renovations taking place at the Sutton Place Edmonton. All 313 of our guest rooms are being renovated with new bathrooms, carpets, wall coverings and a brand new linen package. All of these improvements should be ready in time for the opening... More 

Rocky Mountain House, Canada
Level Contributor
43 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed 1 week ago

We recently stayed a night at this hotel and found it met our needs well. The room itself was dated a bit, especially the bathroom, and there were stains in the carpet, but overall the room was clean. We are people who only require a place to shower and sleep, and the bed was comfortable and the bathroom was very... More 

Was this review helpful? Yes
Michael H, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Thank you for taking the time to review our hotel. Downtown Edmonton is indeed in the midst of great changes. With the new Rogers Place opening in September of 2016 and the creation of the new entertainment district well under way the Sutton Place is perfectly located to benefit from the new restaurants and facilities coming to the area. To... More 

Kamloops, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Spent 2 weeks at this hotel and unfortunately the rate was not refundable as I used a third party to book it. I would have left much sooner otherwise. On 2 separate occasions and in 2 different rooms, my room was flooded with water pouring in through the bathroom ceiling. The first flood was after a long day at work.... More 

Was this review helpful? Yes 1
Michael H, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Thank you for once again reviewing our hotel. Please accept our apologies for the inconveniences you experienced during your stay. It was not our intent to offer indifferent service as this is just not our standard here at the Sutton Place Edmonton. I would like the opportunity to speak with you in person regarding your stay. Our guest comments are... More 

Travelers are raving about these Edmonton hotels

Edmonton, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

paid 10$ extra for faster internet- 600 kb/s as measured by OOkla 60 kpbs upload speed. For shame taking extra money 300$ per month for this low level of service. This was built as a very good hotel in the late 1970s. It hasn't been updated much since.

Was this review helpful? Yes 2
Michael H, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Thank you for taking the time to review our hotel. We do apologize for the confusion regarding your internet connection while staying with us. The internet service that we provide is comparable to the other 4 star hotels in the downtown core of Edmonton. Our basic service is complimentary offering 8 Mbps download speed and 4 Mpbs upload. There is... More 

Church Point, Canada
Level Contributor
2 reviews
4 of 5 stars Reviewed 4 weeks ago

Stayed here for 5 days and have no complaints. Hotel is just steps from the Edmonton City Centre. Rooms were clean and staff was very friendly and super helpful. Would recommend this hotel to anyone wanting to be close to downtown and would stay there again.

Was this review helpful? Yes
Michael H, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Thank you for taking the time to post your review of the Sutton Place Hotel Edmonton. As you are probably aware we are in the process of upgrading all 313 of our guest rooms just In time for the opening of the new Rogers Place in September of 2016. We truly appreciate your patronage and look forward to serving you... More 

Edmonton, Canada
Level Contributor
3 reviews
4 of 5 stars Reviewed 4 weeks ago

Very close to the LRT to get to Rexall as well as many downtown pubs and restaurants. Hotel could of used a few updates but not a bad place to stay for a night away or if you are in town for an event.

Was this review helpful? Yes
Michael H, General Manager at The Sutton Place Hotel Edmonton, responded to this review

We thank you for your review of the Sutton Place Hotel Edmonton. The hotel is perfectly located directly across from the new Rogers Place Arena. The new entertainment district being created around our hotel will only add to its appeal. New restaurants and attractions are now being built within walking distance of the hotel. Thank you for your patronage to... More 

3 of 5 stars Reviewed 4 weeks ago via mobile

Clean, spacious rooms. Good service. We only stayed one night but it was very nice. It was our second stay we stayed during renovations last year and it was much better this time around. Front desk staff could be a little more up beat and friendly. The one helping us was very quiet and hardly looked up at us. I... More 

Was this review helpful? Yes
Michael H, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Thank you for taking the time to review the Sutton Place Hotel Edmonton. Our company is committed to upgrading all of its facilities and is currently in the midst of a renovation project to upgrade all of our guest rooms. We will be ready with brand new guest rooms just in time for the opening of Rogers Place in September... More 

Red Deer, Canada
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Considering that the hotel lobby was quite grand and the pictures on line make this appear to be a top city hotel; I was very disappointed. The elevator, hallways, pool area could only be described as grubby. The room was out of date and could really do with a make over. It was covered in dust. Luckily I only stayed... More 

Was this review helpful? Yes 1
Michael H, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Thank you for taking the time to review the Sutton Place Hotel Edmonton. We do apologize for the inconveniences you experienced during your stay. Our company is committed to improving its products and services and is currently embarking on $9M renovation project which includes guest room, elevator and public area upgrades. We will be completed this project by September 2016,... More 

Toronto, Canada
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 18, 2015

Stayed here with my partner and 1 year old for the opening match of the Women's World Cup. Even though the hotel was packed for two massive conferences and the World Cup, the staff was very friendly and helpful. They secured us a room with an adjoining room so my brother in law could have the room next door when... More 

Was this review helpful? Yes
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