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The Sutton Place Hotel Edmonton

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10235, 101 Street, Edmonton, Alberta T5J 3E9, Canada
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The Sutton Place Hotel Edmonton
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The Sutton Place Hotel Edmonton
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407 reviews from our community

Traveler rating
    52
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Calgary Ab
Senior Contributor
48 reviews 48 reviews
12 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here previously on business over 6 years ago, and another time with just my wife about 3 years ago and it was fine and recently stayed again with my family on a recent road trip. We were able to find parking along the streets for free - saving $25 per vehicle. Have to agree with other reviewers, Edmonton downtown... More 

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vancouver
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 1 week ago

Was here on business. The hotel is undergoing renos which is good as the property needs it. Room was cold but finally got the heat turned up. Restaurant (Chop) was excellent for lunch. Chair at the desk would not lower enough to keep me from banging my knees over and over up against the desk (I am 6' 2"). Finally... More 

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fort mcmurrya
Contributor
19 reviews 19 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 3 weeks ago

So once again me and the family decided we will give the sutton another chance being that it's so close to the lrt it makes it convent to get to concerts and hockey games...well we show up and we are told that the water will be shut off from 10 am to 4 pm both days we would be here... More 

Was this review helpful? Yes
Michael H, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Thank you for your comments. The Sutton Place Hotel Edmonton has been in various stages of renovation since 2012. We are pleased to say that the majority of the feedback from our guests has been extremely positive. Since 2012 we have built a new restaurant and lounge, completely renovated our lobby and added a corporate breakfast room and upgraded our... More 

Ontario
Top Contributor
80 reviews 80 reviews
25 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I recently stayed at this hotel for the second time in five or six years. The service, public spaces, and hotel amenities were as high-end as I remembered. My room was quiet and clean. The World Gym in the mall that you can access via the second floor walkway was nice. I noticed that the fixtures in the bathroom (especially... More 

Was this review helpful? Yes
Michael H, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Thank you for your feedback. The issues you experienced are being addressed by the Sutton Place Hotel Edmonton We are pleased to inform you that all of our guestrooms are in the process of receiving major upgrades which include new bathrooms. We appreciate your feedback regarding the downtown area. Security to both our guests and our staff is a top... More 

Prince George
Contributor
19 reviews 19 reviews
6 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Wow, I expected a lot more, the front desk staff was really good, had they not been I would not have given it a 3. The bed was comfortable. Renovations, yes, starting at 7am. The parking is ridiculous, I wish I would have been able to see the reviews when I booked but I could not access at the time... More 

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Michael H, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Thank you for taking the time to review the Sutton Place Hotel Edmonton. We apologize for the inconveniences you experienced. We are pleased to inform you that since your review we have completed major mechanical upgrades to all 3 guest elevators greatly improving the service to our guests. Unfortunately, the Sutton Place Edmonton does not own or operate any parking... More 

Medicine Hat, Canada
Senior Reviewer
6 reviews 6 reviews
3 of 5 stars Reviewed 3 weeks ago

Sutton's renovating to former glories. Room too warm, open window made it bearable, tv didn't work properly, elevators slow. Not comparable to downtown properties. Like its location, close to shops and will return.

Was this review helpful? Yes
Michael H, Manager at The Sutton Place Hotel Edmonton, responded to this review

Thank you for taking the time to write a review of the Sutton Place Hotel. We are pleased to inform you that we are in the process of upgrading our hotel and have just completed major mechanical upgrades to all 3 of our guest elevators. Our guest rooms renovation project has now begun consisting of new bathrooms, carpets, wall coverings,... More 

2 reviews
1 of 5 stars Reviewed 4 weeks ago

My girlfriend & I stayed here for one night instead of which we originally planned.Upon checking into the hotel my girlfriend was informed that parking would not be included & we would be charged an additional $39.When my girlfriend call she was assured that parking would be included,the young man working the front desk(with the oversized tanned coloured suit &... More 

Was this review helpful? Yes
Michael H, Manager at The Sutton Place Hotel Edmonton, responded to this review

Thank you for your feedback. The Sutton Place Hotel Edmonton prides itself with having some of the most professional and accommodating staff in the city. Feedback such as yours helps us to identify the weak links in our organization and improve our level of service. We regret that your stay was over 6 months ago making it difficult for us... More 

Calgary, Canada
2 reviews
1 of 5 stars Reviewed 4 weeks ago

This Sutton Place has fallen into terrible disrepair. It is located next door to the YMCA and AADAC and there were a number of people hanging out outside of the hotel under the influence. As a female traveling alone, I felt unsafe

Was this review helpful? Yes
Michael H, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Thank you for taking the time to submit your comments regarding your stay at the Sutton Place Hotel Edmonton. The City of Edmonton like many large cities have issues with less fortunate people walking the streets. The security of our guests is a top priority at the Sutton Place Hotel Edmonton. We would like to inform you that we do... More 

Alberta, Canada
Contributor
14 reviews 14 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 5 weeks ago

I have been staying at the Sutton Place for years. Probably have been here more than a dozen times. I finally decided to write a review. The Sutton place is clearly over the hill. It used to be a good value at a nice location in town but not anymore. Basically everything is run down and the hotel is due... More 

Was this review helpful? Yes
Michael H, General Manager at The Sutton Place Hotel Edmonton, responded to this review

We thank you for taking the time to leave your comments. The Sutton Place Hotel Edmonton is in the process of making major upgrades to our hotel. The pool area received a major refresh in 2014 and have additional plans to close in the gym area with and add air conditioning to the facility. We have now completed major mechanical... More 

1 review
1 of 5 stars Reviewed March 11, 2015

My 4 year old daughter and I checked in at 11pm, by the time we got into our room it was roughly midnight. I asked at check in to be placed in a quiet room, we needed some rest. We were placed on the 4th Floor. It just so happened that renovations were taking place on the 5th floor, perhaps... More 

Was this review helpful? Yes
Michael H, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Thank you for taking the time to post your comments. Your feedback is truly appreciated as it does help us to identify opportunities to improve our level of service. We have reviewed your comments with our front office management for further follow-up with their team. We truly appreciate your patronage and I would welcome any opportunity to speak with you... More 

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