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The Sutton Place Hotel Edmonton

3.5 of 5 10235, 101 Street, Edmonton, Alberta T5J 3E9, Canada
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The Sutton Place Hotel Edmonton
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The Sutton Place Hotel Edmonton
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396 reviews from our community

Traveler rating
    52
    108
    124
    63
    49
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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1 review
1 of 5 stars NEW via mobile

Clearly this hotel is need of a management overhaul. Searing hot changing to ice cold water in the shower... Toilet wouldn't stop running... One of the elevators didn't work for the whole week and hotel was packed so long waits... TERRIBLE wifi connection... Over two hour wait for room service... No one picked up the breakfast order door tag so... More 

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Toronto, Canada
2 reviews
1 of 5 stars Reviewed 4 days ago NEW

Completely unaccommodating. The only part of my stay that was not a disaster was the fact the wi-fi actually worked. This is a one and a half star hotel. From the moment of arrival the visit went downhill. No one but panhandlers in the extremely dated lobby, long wait to check in, at midnight. Disco music blaring so loudly it... More 

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Top Contributor
127 reviews 127 reviews
44 hotel reviews
71 helpful votes 71 helpful votes
2 of 5 stars Reviewed 1 week ago

At first glance, a classy four star hotel (lobby)....however... Rooms are tired and in dire need of upgrading (11th floor). Bed was uncomfortable and squeaky. Bathroom old and wall behind toilet had very bad moisture damage. Wifi was good enough for VPN. TV channels always ghosted/pixelated. Odd furniture choices and an office chair would have been nice. Still better than... More 

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Leesburg, Virginia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

We contacted the management to help us make Valentines Day special for our daughter, who was traveling and staying at The Sutton Place Hotel in Edmonton. Although they did not know us, nor had we stayed there before, the staff went far above an beyond our simple request. We had assumed no one would care enough to help us out... More 

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Langley
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago via mobile

No hot shower the 1st morning. HVAC in room couldn't be turned on because it sounded like a Mac Truck going up a hill. A maximum of 2 of 3 elevators worked, mostly only one, frankly all three should have been retired years ago. Squeaky mattress. To be fair the room were clean and I don't think they are accountable... More 

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La Glace
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We called the hotel the night before our stay to ask if there was onsite parking and was told there is. We also asked if there was a pool and hot tub to which we were told they were upstairs. When we checked in they said the pool was closed and had been for quite some time and the onsite... More 

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Michael H, General Manager at The Sutton Place Hotel Edmonton, responded to this review

Thank you for your comments. Unfortunately, at the time of your visit our pool had an unforeseen maintenance issue which caused the pool to be closed temporarily. The Sutton Place Hotel in Edmonton does not own or operate any parking facilities. As such we do rely on adjoining properties to provide convenient parking for our guests. The parkade in question... More 

Vancouver, Canada
Senior Contributor
37 reviews 37 reviews
22 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The lobby is pleasant as were the staff. The hotel has direct access to the pedway (so one can avoid the freezing outside weather around the city). The gym and pool - I decided to skip after taking a quick look. The rooms are aged, but with new flatscreen tvs. Bathrooms could do with some work - my bathtub did... More 

Was this review helpful? Yes 1
Edmonton, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

When checking into the Sutton place this past weekend we realized that their building was undergoing renovations. We recognized that this would mean that some areas of the hotel were not in best repair or being worked on. When we checked into our first room we noticed stains all over the bed spread and dirty marks on the carpet. We... More 

Was this review helpful? Yes 1
Michael H, Manager at The Sutton Place Hotel Edmonton, responded to this review

Thank you for providing us with your feedback. We truly thank you for bringing this to our attention. Your feedback truly helps us to identify the weak links in our operation and identify areas for improvement and additional training opportunities. While this is not uncommon in our industry it is the way the hotel deals with the issue through control... More 

Toronto, Canada
Top Contributor
71 reviews 71 reviews
27 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed January 22, 2015

If you've never stayed/been downtown Edmonton, you need to know that most hotels downtown were pretty much built in the eighties. Some of them are under major renovation because of the new Oilers Arena being built right now downtown (Started March 2014). The new arena is going to be right next to the Sutton Place Hotel. It could also be... More 

Was this review helpful? Yes 1
Vancouver, Canada
2 reviews
2 of 5 stars Reviewed January 9, 2015

I paid a discounted rate through American Express Travel and got a very poor room. Luckily, I was only there one night. The flooring and fixtures were not only outdated, but stained as well. couldn't tell whether the blemishes were permanent or the result of poor housekeeping. My shower ran only very hot water, so I could not shower in... More 

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Additional Information about The Sutton Place Hotel Edmonton

Address: 10235, 101 Street, Edmonton, Alberta T5J 3E9, Canada
Location: Canada > Alberta > Edmonton
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Sutton Place Hotel Edmonton 3.5*
Number of rooms: 313
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Also Known As:
Sutton Place Edmonton
Edmonton Sutton Place Hotel
The Sutton Place Hotel Edmonton Alberta

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