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All 89 Edmonton hotels

Sutton Place Hotel Edmonton

3.5 of 5 Hotel   |   10235 101 Street, Edmonton, Alberta T5J 3E9, Canada
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Sutton Place Hotel Edmonton
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43%
Ranked #54 of 89 hotels in Edmonton
A recent review
3 of 5 stars reviewed 1 week ago
randyram Winnipeg, Canada
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303 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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English first
Winnipeg, Canada
Top Contributor
69 reviews 69 reviews
24 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel has had some renos but needs more. see picture of antiquated temperature control system. The underground parking at $31/day is steep. If you pay $45 per day extra for a better room, however, the parking is included. Thats what we did. An expensive way to get free parking. The elevators were adequate to serve the 25 floors of... More

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Vancouver, Canada
1 review
5 of 5 stars Reviewed 1 week ago

Last week we booked the Sutton Edmonton for two nights to enjoy some city shopping and to attend the Oilers game against Anaheim. It was without exception the best decision we made. Having previously stayed several times at the Sutton Vancouver our expectations and anticipation were high. Let me say we were not disappointed!! The hotel staff were friendly and... More

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Calgary, AB
Senior Contributor
44 reviews 44 reviews
26 hotel reviews
55 helpful votes 55 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I've stayed at Sutton Place in Vancouver -- clean, not "new" but upscale, updated in the last 30 years and... I'll say it again... clean. Sutton Edmonton is terrible. The staff mean well (specifically their night security guy was great given the circumstances), and yes the hotel is planning to have "badly needed" (their quote) renovations but this place is... More

Was this review helpful? Yes 2
Quebec City, Canada
Contributor
15 reviews 15 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 8, 2014

I was expecting a very nice hotel as you would expect for a Sutton Place... Well it is not what you are getting. The place looks like that you are back to 1980's. They indicated in the lobby that they will be renovating very soon and beleive me that will not be a luxury, My stay at a Comfort Inn... More

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Michael H, General Manager at Sutton Place Hotel Edmonton, responded to this review

Thank you so much for your comments. There is exciting news here at the Sutton Place in Edmonton. We are beginning a renovation project in our guest rooms in the next few weeks which will bring many necessary updates to the rooms. Unfortunately, we do not own our parking facility here at the Sutton Place and are at the mercy... More

Wainwright, Canada
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 7, 2014 via mobile

My husband and I checked in and he asked about parking twice. They didn't bother to tell us that we needed a parking pass. When he went back to the desk to collect a parking pass the were argumentative about giving him one. When we went to the in house restaurant the next day there was a wait of 3... More

Was this review helpful? Yes 2
Michael H, General Manager at Sutton Place Hotel Edmonton, responded to this review

Thank you for your comments. Our sincere apologies for the service experience you received during your visit. We truly value your feedback as it does help us identify opportunities to improve our products and services. The service you received is certainly not what the Sutton brand represents. We have reviewed your comments with our Front Desk team in order to... More

Banff, Alberta
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 17, 2014

I was a little worried by some of the reviews saying the hotel was tired and dated, but we found it to be clean and usable. The rooms aren't as modern as most 4 star hotels, but it looks like they are on the cusp of renovating them (they had material samples and photos in the lobby) and it reflects... More

Was this review helpful? Yes 1
Michael H, General Manager at Sutton Place Hotel Edmonton, responded to this review

Thank you for your comments. We are excited to announce a renovation project commencing in the next few weeks where we will see upgrades to our guest rooms and hallways. Our pool is currently closed as we are fully refurbishing our change room facilities and refreshing our pool and hot tub area. At the Sutton Place Hotel in Edmonton we... More

Calgary, Canada
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 16, 2014 via mobile

I check in and get to the room with the family. No towels on the room. I call the front desk and ask for towels. Two hours later, still no towels. I personally visit the front desk and ask for towels - I am told that they are out of towels, sorry - we cannot help you. I cannot even... More

Was this review helpful? Yes 2
Michael H, General Manager at Sutton Place Hotel Edmonton, responded to this review

Thank you for your comments. Our sincere apologies for the inconveniences you encountered on your last visit. Your comments help us to identify opportunities to improve our products and services. In 2014 The Sutton Place Hotel will undergo many upgrades to our guest rooms and facilities and will address many of these concerns. We truly value your business and hope... More

Calgary, Canada
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed February 15, 2014

Although, the hotel is in a great location in downtown Edmonton, there's absolutely nothing to do there after dark. In addition, the hotel is located across the street from a sketchy greyhound station. Parking is an additional $25 but there are free on streets parking in evening and weekends. The hotel is dated and renovation was on going around the... More

Was this review helpful? Yes 2
Michael H, General Manager at Sutton Place Hotel Edmonton, responded to this review

Thank you for your comments. To address some of your concerns about safety, the city of Edmonton does have long term plans to revitalize the downtown area around the hotel creating a more safe and welcoming environment to visitors. The Sutton Place does have security personnel on site and offers access via pedway to over 100 retail outlets, a movie... More

Spruce Grove, Canada
Top Contributor
145 reviews 145 reviews
41 hotel reviews
84 helpful votes 84 helpful votes
3 of 5 stars Reviewed February 10, 2014

I booked this hotel, as my husband and I stayed before and hadn't had any issues, but I was full of trepidation, having read some of the more recent reviews. Basically, the hotel was convenient to my convention at the Shaw, and was one of the better rates we were given for the area, so I went with it. Pros:... More

Was this review helpful? Yes 2
Reserve Mines Nova Scotia
Top Contributor
124 reviews 124 reviews
57 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed February 10, 2014

stayed at this hotel for two weeks on business. Check in was very quick and friendly. Room was large and comfortable. Had good sleep in the king size bed. Great location and easy access to Edmonton Center Mall by pedway as well as various office towers. The complex has the Chop Steak house in the lobby as well as the... More

Was this review helpful? Yes 1

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Additional Information about Sutton Place Hotel Edmonton

Also Known As:
Sutton Place Edmonton
Edmonton Sutton Place Hotel
Sutton Place Hotel Edmonton Alberta
Address: 10235 101 Street, Edmonton, Alberta T5J 3E9, Canada
Location: Canada > Alberta > Edmonton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #54 of 89 hotels in Edmonton
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sutton Place Hotel Edmonton 3.5*
Reservation Options:
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