Stayed on the second floor of the OLD wing. They wouldn't move us, stating there was nothing availlible, meanwhile people behind us in the 'same' line were given what we were asking for. Rooms are small and limited in features, such as table and chairs to simply sit and watch TV with a friend. TV s are out of focus...
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We attempted to upgrade several guests from this group, unfortunately we had 3 large groups in house. We did relocate as many members of the group in question as we could. We attempted to make their stay more comfortable, we offered them personal compensation even though they were not paying for the room. With every attempt we made to appease...