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DoubleTree by Hilton Hotel West Edmonton

Certificate of Excellence
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16615 - 109th Avenue, Edmonton, Alberta T5P 4K8, Canada (Formerly Mayfield Inn and Suites Edmonton)
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1 room 1 adult
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DoubleTree by Hilton Hotel West Edmonton
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399 Reviews from our TripAdvisor Community

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Vulcan, Canada
4 of 5 stars Reviewed 2 days ago NEW

Hotel was very nice and good for this business trip. Stayed in a King Suite (with separate room) and this was great. Would have been fabulous for a family stay as well. Also stayed in a double queen room with work colleague, and it was a very clean and nice hotel room but not over spacious.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Colleen C
Edmonton, Canada
1 review
5 of 5 stars Reviewed 1 week ago NEW

I had to stay for business and got excellent service, All services include rooms, restaurant, breakfast, employee ,fitness ,..were great, and location was good too. I will definitely recommend that hotel to others since very convince to get to Edmonton Mall , 30 minutes to airport, I enjoyed and had no any negative points to mention it to others. Thank... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Khalil H
SemionovM, Front Office Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review

It's awesome to hear you enjoyed our location, and were served so well by our staff. We work very hard to provide all our guests with the perfect stay! We hope to see you again soon. More 

Okotoks
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I recently had the opportunity to stay at the Doubletree in West Edmonton as our company was holding a regional meeting at the hotel. I had know this hotel at the old Mayfield Inn and hadn't visited the property in years. I was very surprised and impressed with what Hilton has done with the hotel. The lobby and common areas... More 

Helpful?
Thank GPSwerve
SemionovM, Front Office Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review

It's great to hear you enjoyed our location, staff, and amenities. Thank you for the review. Please have a lovely day, and come back soon! More 

Calgary, Alberta
1 review
3 of 5 stars Reviewed 1 week ago

The hotel itself is fine. always was a great hotel as the Mayfield. I had booking issues between the central booking system and the hotel. It was all messed up and my rooms had kings instead of 2 queens. When 2 big guys are looking to go to sleep, that is a problem. the breakfast was awesome and that staff... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Robert G Mr L
SemionovM, Front Office Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you experienced issues with reservation accuracy during your stay. I want to assure you that your concerns have been shared with our management team and steps are being taken to prevent recurrences of... More 

Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Stayed there for very short stay during business trip. Friendly and fast check in, wifi worked very well, nice room. Good service at bar. Convenient location with restaurants not too far. Need car. Fast and Painless checkout process. Would go again

Helpful?
Thank Frederic I
SemionovM, Front Office Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review

Thank you for the feedback regarding your recent stay with us. It is wonderful to see that you've had a wonderful experience. I am looking forward to welcoming your back to our property in the nearest future. More 

St. Paul, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

Loved our suite in the Tower, had many nice touches. Staff were friendly and courteous. Staff in the restaurant were very friendly and provided some great information about upcoming hotel events. The buffet breakfast was included with our stay and was fantastic. We are going again in April.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Roxanne B
SemionovM, Front Office Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review

Thank you so much for your nice comments! We are so glad that you enjoyed your stay. We look forward to seeing you in April. More 

St. Albert, Canada
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband and myself stayed the night after attending the Dinner Theater. We had upgraded to junior suite which was very nice and spacious. We ordered a cheese plate which unfortunately did not arrive until half hour before we went for dinner and it was definitely not the cheese plates we have seen or received in the past from other... More 

Helpful?
Thank mllgdl
SemionovM, Front Office Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you experienced issues during your stay. I want to assure you that your concerns have been shared with our management team and steps are being taken to prevent recurrences of this nature in... More 

Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

What an incredible staff....beginning with Chelsey, Christine & Aseem at the front desk...not only were they very efficient but added much to our stay...in fact, they sent up a cake to our room to help us celebrate our anniversary...They also insured that my husband had an early check-in time so that he could prepare ahead of time for my arrival.... More 

Helpful?
Thank Julie R
SemionovM, Front Office Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review

It's wonderful to know how satisfied you were with everything at the DoubleTree by Hilton West Edmonton. Nothing is more important to us than providing our guests with exemplary hotel experiences, and it elates us that we hit the mark with you. We're so delighted that our team made you feel so welcomed and well accommodated. More 

Edmonton, Canada
1 review
5 of 5 stars Reviewed 3 weeks ago

Doubletree staff were excellent, from a warm cookie at check in to a plate of fruit after I got to my room. I would highly recommend this location if you are ever in Edmonton. I stayed in Building 2 which has the suites and they are as comfortable as being at home (almost).

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Maura G
SemionovM, Front Office Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review

It's awesome to hear you enjoyed our location, and were served so well by our staff. We work very hard to provide all our guests with the perfect stay! We hope to see you again soon. More 

Calgary
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I enjoyed my recent stay at this property, while I was there on business. Wow, what a nice upgrade for what was once a very tired property. Bed was very comfy and room was very clean. One feature I really like is how breakfast is often included. The breakfast brunch features a vast selection of foods, and fresh and tasty.... More 

Helpful?
Thank CarefreeMommy
SemionovM, Front Office Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review

Thank you for the feedback regarding your recent stay with us. I am happy you have enjoyed our renovations and the value for the breakfast inclusive package. I hope to welcome you back to our property in the nearest future. More 

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