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DoubleTree by Hilton Hotel West Edmonton

3.5 of 5 16615 - 109th Avenue, Edmonton, Alberta T5P 4K8, Canada (Formerly Mayfield Inn and Suites Edmonton)
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DoubleTree by Hilton Hotel West Edmonton
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DoubleTree by Hilton Hotel West Edmonton
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161 reviews from our community

Traveler rating
    91
    47
    16
    5
    2
See reviews for
38
42
5
54
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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  • All months
    (161)
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    (50)
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    (62)
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1 review
3 of 5 stars Reviewed yesterday NEW via mobile

My stay was one night to attend a wedding at the hotel. My luggage was stolen from the lobby. The front desk brushed it off as a case of someone mistakingly taking my bags. My luggage is very unique and could not be mistaken. Personnel told me that they would call me if it was returned. I returned to Calgary.... More

Was this review helpful? Yes
Saskatoon, Canada
1 review
5 of 5 stars Reviewed yesterday NEW

Very very nice hotel. Beautiful rooms. Most comfortable bed I have ever slept in at a hotel. I was upgraded to a 10th floor suite, which was absolutely beautiful. Very nice staff and the warm cookie upon arrival was exactly what I needed!! I would not recommend the Oatmeal on the room service menu.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Calgary, Canada
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

This hotel used to be the Mayfield Inn and Suites which I have been staying at for over 7 years due to work in Edmonton. The thing I most enjoyed about this hotel was the service standards that I felt the Silverbirch Group who owned the hotel previously set for the service industry. I have actually tried to pattern my... More

Was this review helpful? Yes
Mkindrat, Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review

Dear Guest, Thank you for the wonderful review and great comments about our service and staff. We will share your comments with all departments to ensure that they receive your great comments. I am also happy to say that while we have rebranded to a DoubleTree by Hilton we are still owned and managed by Silverbirch Hotels. Once again thank... More

Drayt
Contributor
13 reviews 13 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed in a suite for two nights, our room had a huge pink stain in it, but other than that it was alright. We brought our dog and they charged us an additional 35 bucks per night, I can live with that being its hard to get a pet friendly hotel. The resteraunt was really good but seriously over... More

Was this review helpful? Yes
Mkindrat, Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review

Dear Guest, Thank you for sharing your feedback and experiences at the Doubletree by Hilton West Edmonton. I have forwarded all your comments to the appropriate department to ensure that we can address the challenges that you had mentioned. Thank you again for taking the time to provide us with valuable feedback and we look forward to seeing you here... More

Calgary, Canada
1 review
5 of 5 stars Reviewed 5 days ago NEW

Brand new, friendly staff. The location is great the facilities are well with the fitness and the swimming pool. Breakfast is good Brand new, friendly staff. The location is great the facilities are well with the fitness and the swimming pool. Breakfast is good

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Mkindrat, Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review

Dear Guest, Thank you for the wonderful review and we are very happy you enjoyed your stay at the hotel. We have forwarded your comments on to all departments to share the wonderful comments. Once again thank you for taking the time to provide us with your feedback and we look forward to welcoming you back on your next visit... More

Fort McMurray, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

It is always a pleasure and honor to stay at The Double Tree in Edmonton. Although it had been over 3 months since our last stay, we are still recognized and greeted by name. Highly recommended! Guaranteed, we'll be back !!! Thanks Team !!! And a special thanks to "Amy" at the front desk.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Mkindrat, Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review

Dear Guest, Thank you for the wonderful review and again thank you for choosing the Doubletree by Hilton West Edmonton for your stay. We have shared your comments with our team and we look forward to welcoming you back on your next visit to Edmonton. Sincerely, Matthew Kindrat Director of Rooms More

Senior Contributor
24 reviews 24 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Wow, I don't know where to start. 555.00 for 2 nights in a deluxe suite. We knew the price and we're good with it for a real deluxe suit. We asked for one with a tub. No tub. No hot tub either. Horribly strong scent dispensers throughout. Freezing cold hallways. Dog capped in lobby, we told the staff. No one... More

Was this review helpful? Yes
Mkindrat, Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review

Dear Guest, I would first like to apologize for the poor service and stay you had at our hotel. I can assure you that all your comments have been directed to the appropriate departments for follow up and improvement. I can assure you that the poor experience you encountered at our hotel is definitely not the norm and I would... More

Kamloops, Canada
1 review
1 of 5 stars Reviewed 2 weeks ago

Stayed there. Met there for BIG family dinner. Server dropped FULL water caraffe on my shoulder, soaking me and causing shoulder injury. That was 5 months ago. Had to call GM, Grant McCurdy, multiple times before the 'insurance rep' finally contacted me. Then we met...over 3 months ago! They haven't contacted me since… nor will they respond except to say... More

Was this review helpful? Yes
Calgary, Canada
Contributor
16 reviews 16 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The front end staff, while friendly, were not as efficient as they should be. When we checked in, we didn't receive our breakfast vouchers until we asked for them and then she seemed a bit flustered as she looked for them (she couldn't find any, and asked us to pick them up the next morning which we did). But that... More

Was this review helpful? Yes
Mkindrat, Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review

Dear Guest, Thank you for taking the time to share your feedback with us. I apologize that we failed to meet your expectations and that the level of service you received was so poor. If you would like to contact the hotel directly I do believe that we can show you our ability to exceed our guests expectations and deliver... More

Canada
1 review
5 of 5 stars Reviewed 3 weeks ago

This was the first time that we have stayed at this hotel. We booked here as part of the dinner theatre package. We found the whole experience excellent. The warm cookie on check in was a nice touch. The breakfast was included with our stay and then menu choices were beyond our expectation. We would definitely select this hotel in... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Mkindrat, Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review

Dear Guest, Thank you for taking the time to review out property. We are happy to hear that you enjoyed your stay at the hotel and the dinner theatre. It is also great to hear that you enjoyed our Stages restaurant. I have shared your review with our staff and again thank you for sharing your experience with us. We... More

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Additional Information about DoubleTree by Hilton Hotel West Edmonton

Address: 16615 - 109th Avenue, Edmonton, Alberta T5P 4K8, Canada (Formerly Mayfield Inn and Suites Edmonton)
Phone Number:
Location: Canada > Alberta > Edmonton
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel West Edmonton 3.5*
Number of rooms: 327
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Also Known As:
Mayfield Inn And Suites Edmonton Hotel Edmonton
Mayfield Hotel Edmonton
Edmonton Mayfield Hotel
DoubleTree By Hilton Hotel West Edmonton Alberta

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