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All 90 Edmonton hotels

DoubleTree by Hilton Hotel West Edmonton

3.5 of 5 Hotel   |   16615 - 109th Avenue, Edmonton, Alberta T5P 4K8, Canada (Formerly Mayfield Inn and Suites Edmonton)
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DoubleTree by Hilton Hotel West Edmonton
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87%
Ranked #7 of 90 hotels in Edmonton
A recent review
4 of 5 stars reviewed 3 days ago
LovingSunandSand Edmonton, Canada
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84 people have reviewed this hotel

Traveler rating
    45
    29
    7
    3
    0
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20
18
2
34
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • French first
  • Any
English first
Edmonton, Canada
Top Contributor
193 reviews 193 reviews
37 hotel reviews
115 helpful votes 115 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This hotel has been newly renovated and it is lovely! When you walk into the lobby there is seating right in front (not sure how comfortable though), left is the bar/restaurant, right is the concession and check in. There were a few people in standing in front of the counter so we waited our turn. We were lucky enough to... More

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Chicoutimi, Canada
1 review
4 of 5 stars Reviewed 4 days ago NEW

Excellent hotel, the welcoming warm cookie was very nice. Room was cleaned everyday. Just too bad there is no continental breakfast included in the price and they don't have any hot tub. Not too far from the West Edmonton mall.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Fort McMurray, Canada
Contributor
13 reviews 13 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Our family stayed for only 1 night, I don't know where to begin, the front staff were friendly and the warm delicious cookie upon check in is such a nice touch. Our double queen room was very clean, nice big tv and super comfy beds. Late that night we called about a microwave location and they delivered one to our... More

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Victoria, Canada
1 review
5 of 5 stars Reviewed 1 week ago

The rooms are beautiful and the services excellent. The soundproofing could use an upgrade as we heard slamming hotel room doors all night and someone yelling in the night as well as our neighbours tv.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Rajesh C, Front Office Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review

Thank you for your feedback and for taking the time to write about your experience with the stay at Double Tree by Hilton West Edmonton. We are delighted to read that you enjoyed your stay with us and made our property your choice of hotel for your future stays. We appreciate your positive comments. We sincerely apologize you felt the... More

Ottawa
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed one night for a business trip. Chose the hotel due to proximity of my meeting. It appears to be on the outskirts of Edmonton in somewhat of a surburban/industrial wasteland. My room was nice and large so no complaints there. Ordered room service for dinner which took about 35-40 minutes when they said 15 minutes. I tried to call... More

Was this review helpful? Yes
Rajesh C, Front Office Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review

It was very pleasing to hear you enjoyed the spacious room. We regret to hear you that our location of the hotel didn’t suite your needs. We apologize we failed to deliver the Hilton brand service promise. I have shared your comments regarding the service to the management and we would ensure that all the room service orders are done... More

Calgary, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We went to Edmonton for a small get away. The hotel on the inside is huge! The front reception staff are amazing. You get warm cookies on arrival, which is a very nice touch and the kids loved it (of course) The room was very clean and quite large (2 plush double beds). I would highly recommend this hotel! The... More

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Rajesh C, Front Office Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review

We would like to thank you for choosing to stay at the Double Tree by Hilton West Edmonton. We are delighted to read that you enjoyed your recent stay in our hotel. It is always encouraging for us to learn that our guests are pleased with our services and facility as it is what we strive for every day. I... More

Bonnyville, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have tried different hotels when going for a weekend to the West Edmonton Mall or other attractions on the west side, and when this one was the Mayfield it was not our top choice, but now that is DoubleTree, renovated, is much nicer, price is lower, room was clean, service was great, the food at the lounge was delicious... More

Was this review helpful? Yes
Rajesh C, Front Office Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review

Thank you for your feedback and for taking the time to write about your experience with recent stay at the Double Tree by Hilton West Edmonton. We are delighted to read that you enjoyed your stay and made us your choice of hotel. We strive to provide excellent customer service and make you feel home away from home. Lot of... More

Edmonton, Canada
1 review
2 of 5 stars Reviewed 2 weeks ago

The renovations on this property are beautiful but we had a bad experience with our room not being ready by the 4pm guaranteed check in time - which seems late anyways. I booked the hospitality suite and they moved me to a smaller suite unannounced. The room stunk when we finally got in. No hand towels in 1 bathroom, no... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Rajesh C, Front Office Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review

It was very pleasing to hear you enjoyed the renovations. I apologize sincerely regarding the inconvenience caused at check in and the amenities provided, I regret to say that we have failed to reach your expectations and stand by our Hilton Brand promise. I would be pleased to speak to you further so I could have some clarification. Please contact... More

Kerrobert, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Every aspect of our stay was wonderful the one thing that stands out the most are the staff everyone was always so helpful and pleasant to talk to, Special thanks to Nichole at that front desk she made us feel so welcome.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Rajesh C, Front Office Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review

We appreciate your feedback and are pleased to hear that you had an enjoyable stay at the DoubleTree by Hilton at West Edmonton. We continuously strive to create memorable moments with our guests, through people first service and clean comfortable accommodations. We stand by our commitment to serving our guests to our best ability and hope to always exceed your... More

Lacombe, Canada
1 review
3 of 5 stars Reviewed 2 weeks ago

With the change of ownership the price has gone way up where it is not practical to stay in the this hotel in the future, there are other hotels in the area that offer better value for the price of the rooms.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Rajesh C, Front Office Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review

Thank you for taking the time to share your feedback about your recent stay at the Double Tree by Hilton West Edmonton. We apologize you were not satisfied with the pricing of the hotel room during your stay. Your comments are valued and have been taken to the management attention, and your suggestions will be used to consider improvements in... More

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Additional Information about DoubleTree by Hilton Hotel West Edmonton

Address: 16615 - 109th Avenue, Edmonton, Alberta T5P 4K8, Canada (Formerly Mayfield Inn and Suites Edmonton)
Phone Number:
Location: Canada > Alberta > Edmonton
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel West Edmonton 3.5*
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Also Known As:
Mayfield Inn And Suites Edmonton Hotel Edmonton
Mayfield Hotel Edmonton
Edmonton Mayfield Hotel
DoubleTree By Hilton Hotel West Edmonton Alberta

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#2 Romantic Hotel in Edmonton #8 Family Hotel in Edmonton #11 Business Hotel in Edmonton
Hotel Class
Number of rooms
327

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