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DoubleTree by Hilton Hotel West Edmonton

3.5 of 5 16615 - 109th Avenue, Edmonton, Alberta T5P 4K8, Canada (Formerly Mayfield Inn and Suites Edmonton)
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DoubleTree by Hilton Hotel West Edmonton
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DoubleTree by Hilton Hotel West Edmonton
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188 reviews from our community

Traveler rating
    111
    52
    17
    5
    3
See reviews for
40
51
5
64
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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Canada
1 review
5 of 5 stars Reviewed yesterday NEW

I am VERY fussy about hotels when it comes to cleanliness and comfort. This hotel delivered on both counts and then some. Every single staff member was helpful, regardless of the request. The room was immaculate. Food was great. Very quiet at night. The only (very minor) annoyance was the flashing / bright light on the smoke alarm in the... More 

Review collected in partnership with DoubleTree by Hilton

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Vegreville Alberta
Top Contributor
217 reviews 217 reviews
51 hotel reviews
107 helpful votes 107 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We (Group of 32) spent 2 nights at this Hotel while attending a weekend Hockey Camp. The staff here were second to none, they went out of their way to ensure our stay was more than we would expect. Upon arrival we each received a warm chocolate chip cookie and if you wanted another they accommodated that as well. They... More 

Was this review helpful? Yes
Mkindrat, Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review

Dear Firechief-JL Thank you for the wonderful review and taking the time to share your experiences with us. I am pleased to hear that you enjoyed your stay and that the service you received from our team was second to none. I have shared your comments with our team as I know they will be very excited to see your... More 

Welland, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

We went to the Double tree in Edomonton for a work conference. Wonderful Hotel , staff great ,and very accomodating and friendly, Very clean , beds very comfy and pillows awesomes. Will stay again for sure, And the warm cookies handed out are devine my husband loved them Thanks double tree looking forward to further stays. One tip Let people... More 

Was this review helpful? Yes
Mkindrat, Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review

Dear Floridaforever2011, Thank you for the wonderful review as well as letting us know regarding our hotel name not showing up in your GPS. I have forwarded this information onto our marketing department to see if there is anything that can be done in the future as well as mentioned this to our front office and reservations teams. We are... More 

Calgary, Canada
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

For many years this was the Mayfield Inn, now managed by Hilton as the Double Tree West Edmonton. I had not stayed there since the name change but is still a landmark on the Edmonton west side. The hotel has been nicely renovated, we had a large 2-room suite on the 5th floor (Hilton Honors) with a main living room... More 

Was this review helpful? Yes
Barnie Y, General Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review

Dear nexxen_11, Thank you for taking the time to share your feedback with us. We are very pleased that you enjoyed your experience. I will be sure to share your kind words with our team! The Mayfield Dinner Theatre is very popular and we highly recommend when planning to attend a weekend show that you book well in advance. We... More 

Edmonton, Canada
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I attended a three day business conference at this hotel. The service was impeccable. The food was incredibly good and the rooms comfortable, clean and updated. They catered to my dietary needs well, keeping the integrity of food and presentation. If you forget items like toothbrush etc. they have them available complimentary. There are safes is the room and very... More 

Was this review helpful? Yes
Mkindrat, Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review

Dear Debora M, Thank you for providing such great feedback regarding your recent visit to our hotel. I can assure you that all your comments have been forwarded to each department in the hotel so that we can better serve you and all our guests. I do apologize for the lack of stock in our hotel store, we have since... More 

Fort McMurray, Canada
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Absolutely nothing to complain about- this facility and it's staff go above and beyond and made our 3 day stay absolutely effortless. We will be returning to this hotel whenever we need to stay in that area of Edmonton.

Was this review helpful? Yes
Mkindrat, Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review

Dear Kelsey S, Thank you for the wonderful review regarding your stay at the Doubletree by Hilton West Edmonton. Our team members continually strive and are able to provide all our guests with the highest level of service and care. Thank you again for the great comments and we look forward to welcoming you back on your next trip to... More 

Bonnyville, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

I never write reviews on hotels... but I felt I had to for this one. We stayed here this past weekend for my husband's birthday celebrations and the hotel exceeded our expectations from the very beginning. Our entire group arrived earlier then planned and they were able to check us all in while before check in time. We stayed in... More 

Was this review helpful? Yes
Mkindrat, Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review

Dear JKell17, Thank you for the wonderful review and also choosing our property to celebrate your husbands birthday. I have passed on your review to all our associates as I know they will be delighted to hear that the service that they provided exceeded your expectations. Once again thank you for choosing the DoubleTree by Hilton West Edmonton and we... More 

Sherwood Park, Canada
2 reviews
5 of 5 stars Reviewed 2 weeks ago

We attended the Mayfield Dinner Theatre show and decided to stay at the hotel rather than drive once we have shared a bottle of wine to celebrate our anniversary. The show was wonderful the hotel was great and the free breakfast very nice.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Mkindrat, Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review

Dear AMM499109, I would like to start off by wishing you a happy belated anniversary, as well as thank you for sharing your great experience with us regarding your recent stay at the DoubleTree by Hilton West Edmonton. Having seen the show myself I couldn't agree more that it is a great show and a great way to celebrate any... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great rooms and location. I arrived late and it took the gentleman about 20 min to get me into my room, I was not happy with that. The DoubleTree always gives amazing cookies on arrival but this one was not what I was use to (rock hard and not warm). My next few days were great although the food was... More 

Was this review helpful? Yes
Mkindrat, Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review

Dear osc1970, Thank you for providing us with your feedback from your previous stay. I do apologize for the lack of service you received upon arrival as well as the less than desirable food quality throughout your stay. I have forwarded your comments onto all departments so that we can fix these issues and ensure our guests are receiving top... More 

Edson, Alberta
Contributor
15 reviews 15 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were attending the dinner theatre as a year end party with our staff and stayed overnight. We booked 4 rooms and each was perfect! We had the two story suite which was amazing for a group and surprisingly affordable. Front Desk service was the best I have ever experienced! Love the Hilton chain! Well done.

Was this review helpful? Yes
Mkindrat, Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review

Dear Parkers765, Thank you for taking the time to share your experience of staying at the DoubleTree by Hilton West Edmonton. We are very pleased that you found both our Dinner theatre show as well as your room accommodation so enjoyable. I will certainly share your great feedback with all our staff as I know they will be quite proud... More 

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Additional Information about DoubleTree by Hilton Hotel West Edmonton

Address: 16615 - 109th Avenue, Edmonton, Alberta T5P 4K8, Canada (Formerly Mayfield Inn and Suites Edmonton)
Phone Number:
Location: Canada > Alberta > Edmonton
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel West Edmonton 3.5*
Number of rooms: 327
Reservation Options:
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Also Known As:
Mayfield Inn And Suites Edmonton Hotel Edmonton
Mayfield Hotel Edmonton
Edmonton Mayfield Hotel
DoubleTree By Hilton Hotel West Edmonton Alberta
Hotel Style:
#1 Romantic Hotel in Edmonton
#4 Business Hotel in Edmonton
#8 Best Value Hotel in Edmonton
#11 Family Hotel in Edmonton

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