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All 90 Edmonton hotels

DoubleTree by Hilton Hotel West Edmonton

3.5 of 5 Hotel   |   16615 - 109th Avenue, Edmonton, Alberta T5P 4K8, Canada (Formerly Mayfield Inn and Suites Edmonton)
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Ranked #9 of 90 hotels in Edmonton
A recent review
5 of 5 stars reviewed yesterday
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  • Overview
  • Reviews (116)
  • Photos (84)
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116 people have reviewed this hotel

Traveler rating
    65
    36
    10
    4
    1
See reviews for
31
27
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42
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • Any
English first
1 review
5 of 5 stars Reviewed yesterday NEW

This is a nice hotel to stay at when in West Edmonton. The price is the same as some of the competition but the breakfast served is far superior to any other. Just like going out for a nice brunch….the omelet and waffle station were a nice touch. Hotel staff are courteous, friendly and helpful.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Calgary, Canada
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

If you are looking for a clean, modern and accessible stay, the Double Tree (formerly the Mayfield Inn) is a great business stop. Very impressed. Food selection was very good. I have also hosted some business dinners (20 people) here and I will continue to use the facility.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Rajesh C, Front Office Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review

We are very happy to hear that you found our hotel perfect for your business needs. Our SilverBirch Conference Centers are equipped with state of the art technology and with the fresh sandwiches and refreshments at the connection cafe it really makes it so unique. We thank you for staying with us and making us your choice of the hotel.... More

McLean, Virginia
Top Contributor
146 reviews 146 reviews
43 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

There were hotel staff moving about this hotel everywhere I looked, and they were all friendly and busy. One gets the feeling of super-earnestness about making this hotel an enjoyable experience, and it was for me. Buffet was among the best I have seen; room was very clean and large. Minutes away from excellent restaurants and shopping. Service was prompt... More

Was this review helpful? Yes
Rajesh C, Front Office Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review

Thank you for your feedback and for taking the time to write about your experience with recent stay at the Double Tree by Hilton West Edmonton. Our Full hot breakfast buffet is one of the favorites for lot of our guests; we now have Fabulous Sunday brunch and lunch buffets with lots of varieties. We will share your positive comments... More

Nanaimo
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

I found that the staff of the hotel were lacking in knowledge. I also felt that they never listened to any of my concerns or issues. The check in person was unable to answer any of my questions, and never made any attempt to find out the answers even though I asked her to. I was greeted at my room... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Rajesh C, Front Office Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review

It is such a regret to see that we failed to provide you with an exceptional service. We at Hilton by Doubletree strive to provide the best experience for the guest and what you have experienced was not a Hilton standard promise. I would be pleased to speak to you further so I could have some clarification. Please contact me... More

Australia
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

Hard to figure out why this hotel is here, in amongst sprawling West Edmonton, and quite a way from downtown. Anyhow, it does the job. Restaurant is passable but service indifferent. Air conditioning varies between off, noisy and industrial. Car park lights blaze all night for no apparent reason, lighting up the outside like daylight. So not a destination but... More

Was this review helpful? Yes
Rajesh C, Front Office Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review

We regret to hear you haven’t found the hotel location so ideal for your travel needs. We are located just minutes from Edmonton West Mall, offering more than 800 stores and entertainment opportunities including an amusement park, waterpark, a casino, bowling and Telus world of science much more, we are centrally located for lot of corporate and industrial offices. We... More

Calgary, Canada
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Edmonton has a lot of bad places you can stay. This is NOT one of them. The hotel is modern and vibrant. The staff throughout the hotel are nice and professional. From the warm cookie to when you check in, to the clean facility, and nice dining experience we will definitely head back. The comfortable bed and air conditioning was... More

Was this review helpful? Yes
Rajesh C, Front Office Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review

We are very happy to hear that you found our hotel perfect for your travel needs and that you were very pleased with the amenities and service received during your stay with us. We thank you for staying and hope to see you for future visits. We will see you soon. Kind Regards, Rajesh Chollangi Front Office Manager More

Calgary, Alberta, Canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

I have stayed in the hotel several time now in 2014. The lobby and personnel greeting you are top notch and very friendly. Upon checking the rooms are very good and clean. However I have had some issue with the room not being fully cleaned every night. On one occasion the air-conditioning did not work after notifying the front desk... More

Was this review helpful? Yes
Rajesh C, Front Office Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review

Thank you for choosing to stay at the Double Tree by Hilton West Edmonton. We are delighted to read that you enjoyed your recent stay in our hotel. It is always encouraging for us to learn that our guests are pleased with our services and facility as it is what we strive for every day. I sincerely apologize regarding the... More

Saskatoon, Canada
1 review
4 of 5 stars Reviewed 6 days ago NEW

I would recommend this hotel to a friend or family member. The service was very welcoming and approachable, the room was really clean and tidy. and I had a very positive over all experience stay at the Double Tree.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Rajesh C, Front Office Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review

We are very happy to hear that you found our hotel perfect for your travel needs and that you were pleased with the amenities of the hotel. We are delighted to hear you would like to recommend our property to your friends and family. Thank you for staying and hope to see you for future visits. We will see you... More

Edmonton, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We had stayed here before the renovations many years ago...Walking in we were wowed... Lobby was great, pool was aweome, room King Suite corner room looked great when we walked in. Bed was firm so be warned anyone with back issues or who likes a softer bed.... We decided to take our son away for a weekend....so were heading out... More

Was this review helpful? Yes
Rajesh C, Front Office Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review

Thank you for taking the time to share your thoughts with us. We regret to hear that your experience with us was not up to satisfaction. I do apologize for the inconvenience during your stay, we at Hilton by Doubletree strive to provide the best experience for the guest and what you have experienced was not a Hilton standard promise.... More

Regina, Canada
Contributor
18 reviews 18 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

We slept there 2 nights, a Friday and Saturday. There was enough parking and it was free. Good service at the check-in. The room was standard but very clean. Starbuck counter in the lobby. If like us, you just want a clean place to sleep to go to the mall, this one should be all right. Very nice hotel but... More

Was this review helpful? Yes
Rajesh C, Front Office Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review

It's nice of you to review our property as so outlining all of our amenities including our Starbucks on the boulevard level of the hotel. We sincerely appreciate your loyalty and that we'll be your destination of choice upon your next visit to our city. We are delighted to hear you had a wonderful stay and found the location perfect.... More

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Additional Information about DoubleTree by Hilton Hotel West Edmonton

Address: 16615 - 109th Avenue, Edmonton, Alberta T5P 4K8, Canada (Formerly Mayfield Inn and Suites Edmonton)
Phone Number:
Location: Canada > Alberta > Edmonton
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel West Edmonton 3.5*
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Also Known As:
Mayfield Inn And Suites Edmonton Hotel Edmonton
Mayfield Hotel Edmonton
Edmonton Mayfield Hotel
DoubleTree By Hilton Hotel West Edmonton Alberta

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Hotel & grounds (19)
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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#2 Romantic Hotel in Edmonton #7 Business Hotel in Edmonton #10 Family Hotel in Edmonton
Hotel Class
Number of rooms
327

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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