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All 90 Edmonton hotels

DoubleTree by Hilton Hotel West Edmonton

3.5 of 5 Hotel   |   16615 - 109th Avenue, Edmonton, Alberta T5P 4K8, Canada (Formerly Mayfield Inn and Suites Edmonton)
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DoubleTree by Hilton Hotel West Edmonton
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88%
Ranked #7 of 90 hotels in Edmonton
A recent review
5 of 5 stars reviewed 3 days ago
Bill T Mayerthorpe, Canada
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  • Reviews (89)
  • Photos (79)
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  • Room tips (15)
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89 people have reviewed this hotel

Traveler rating
    50
    29
    7
    3
    0
See reviews for
21
21
2
35
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • French first
  • Any
English first
Mayerthorpe, Canada
1 review
5 of 5 stars Reviewed 3 days ago NEW

Staff were very friendly and professional. The room was perfect. the food was very good. The Dinner Theater was as good as it gets, been a while since we were there. The hotel had everything we needed and more if we wanted.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Rajesh C, Front Office Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review

Thank you for choosing to stay with us and for taking the time to relay your feedback. It was very pleasing to read the comments from your most recent stay. I will ensure that your comments regarding our service are shared with my team and we are so delighted to hear that you enjoyed the Dinner Theatre with the fabulous... More

vancouver, Canada
1 review
5 of 5 stars Reviewed 5 days ago NEW

had an upgrade and the room was fantastic. The staff could not have been more helpful. In room breakfast was quick and flavourful. We will be staying here again next trip. Next time we want to try the bar ... all looks so good!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Rajesh C, Front Office Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review

Thank you for your feedback and for taking the time to write about your experience with recent stay at the Double Tree by Hilton West Edmonton. We are delighted to read that you enjoyed your stay and made us your choice of hotel. We strive to provide excellent customer service and make you feel home away from home. We are... More

Drayton Valley, Canada
1 review
5 of 5 stars Reviewed 5 days ago NEW

The hotel was very clean and all the staff were wonderful! The breakfast had many choices and the food was delicious. We also had a very enjoyable evening at the dinner theater. We would highly recommend this hotel and look forward to our next stay.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Rajesh C, Front Office Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review

Thank you for your feedback and for taking the time to write about your experience with the stay at Double Tree by Hilton West Edmonton. We are delighted to read that you enjoyed your stay with us and had a great time at the Dinner Theatre. I am sure you had the best time watching the theatre act with fabulous... More

USA
Contributor
15 reviews 15 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I stayed here for 3 weeks on business and it was heavenly. The suite was huge with great air conditioning and a comfy bed. The breakfast buffet was just exquisite. The room service was amazing. I think they have such great food because they're connected to the Mayfield Dinner theater -- I believe they provide the "dinner" part. The front... More

Was this review helpful? Yes 2
Rajesh C, Front Office Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review

We continuously strive to create memorable moments with our guests, through people first service and clean comfortable accommodations. We stand by our commitment to serving our guests to our best ability and hope to always exceed your expectations. Alison she is a truly outstanding at service and I will for sure share your comments with the staff. We look forward... More

Vancouver, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Very good hotel with all the amenities and close to WEM. Easy access to circular road. Friendly and helpful staff make this an excellent choice. Enjoyed buffet breakfast with all the fresh fruit and excellent coffee. Fitness centre is well appointed and a dip in the pool afterward is well worth it.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Rajesh C, Front Office Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review

We are thrilled to hear you enjoyed a quick swim in our heated salt water pool and felt our state of the art Precor fitness center was perfect appointed. We will share your positive comments with the hotel staff and we look forward to see you soon. Thanking you, Rajesh Chollangi Front Office Manager More

Edmonton, Canada
Top Contributor
195 reviews 195 reviews
37 hotel reviews
116 helpful votes 116 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel has been newly renovated and it is lovely! When you walk into the lobby there is seating right in front (not sure how comfortable though), left is the bar/restaurant, right is the concession and check in. There were a few people in standing in front of the counter so we waited our turn. We were lucky enough to... More

Was this review helpful? Yes 1
Rajesh C, Front Office Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review

It's so nice of you to review our property as so outlining all of our amenities hotel has to offer and the Hilton brand service you received from check-in till check-out. We are delighted to hear you enjoyed your stay with us; however we sincerely apologize for the inconvenience caused with the thermostat and few other things during your stay... More

Chicoutimi, Canada
1 review
4 of 5 stars Reviewed 1 week ago

Excellent hotel, the welcoming warm cookie was very nice. Room was cleaned everyday. Just too bad there is no continental breakfast included in the price and they don't have any hot tub. Not too far from the West Edmonton mall.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Rajesh C, Front Office Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review

Thank you for taking the time to share your feedback about your recent stay at the Double Tree by Hilton West Edmonton. We apologize for not having a complimentary continental breakfast included with your stay. I would recommend trying our Bed and Breakfast package it would include the full buffet breakfast for two adults and for kids under twelve breakfasts... More

Fort McMurray, Canada
Contributor
13 reviews 13 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 1 week ago

Our family stayed for only 1 night, I don't know where to begin, the front staff were friendly and the warm delicious cookie upon check in is such a nice touch. Our double queen room was very clean, nice big tv and super comfy beds. Late that night we called about a microwave location and they delivered one to our... More

Was this review helpful? Yes 1
Rajesh C, Front Office Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review

Thank you for your feedback and for taking the time to write about your experience with the stay at Double Tree by Hilton West Edmonton. We are delighted to read that you enjoyed your stay with us and made our property your choice of hotel for your future stays. We appreciate your positive comments regarding the Hilton Brand service you... More

Victoria, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The rooms are beautiful and the services excellent. The soundproofing could use an upgrade as we heard slamming hotel room doors all night and someone yelling in the night as well as our neighbours tv.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Rajesh C, Front Office Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review

Thank you for your feedback and for taking the time to write about your experience with the stay at Double Tree by Hilton West Edmonton. We are delighted to read that you enjoyed your stay with us and made our property your choice of hotel for your future stays. We appreciate your positive comments. We sincerely apologize you felt the... More

Ottawa
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed one night for a business trip. Chose the hotel due to proximity of my meeting. It appears to be on the outskirts of Edmonton in somewhat of a surburban/industrial wasteland. My room was nice and large so no complaints there. Ordered room service for dinner which took about 35-40 minutes when they said 15 minutes. I tried to call... More

Was this review helpful? Yes
Rajesh C, Front Office Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review

It was very pleasing to hear you enjoyed the spacious room. We regret to hear you that our location of the hotel didn’t suite your needs. We apologize we failed to deliver the Hilton brand service promise. I have shared your comments regarding the service to the management and we would ensure that all the room service orders are done... More

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Additional Information about DoubleTree by Hilton Hotel West Edmonton

Address: 16615 - 109th Avenue, Edmonton, Alberta T5P 4K8, Canada (Formerly Mayfield Inn and Suites Edmonton)
Phone Number:
Location: Canada > Alberta > Edmonton
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel West Edmonton 3.5*
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Also Known As:
Mayfield Inn And Suites Edmonton Hotel Edmonton
Mayfield Hotel Edmonton
Edmonton Mayfield Hotel
DoubleTree By Hilton Hotel West Edmonton Alberta

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Pool/beach area (1)
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Hotel & grounds (19)
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Other (23)

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#1 Romantic Hotel in Edmonton #7 Family Hotel in Edmonton #9 Business Hotel in Edmonton
Hotel Class
Number of rooms
327

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