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Continental Inn & Suites

16625 Stony Plain Road, Edmonton, Alberta T5P 4A8, Canada
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1 room 1 adult
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Continental Inn & Suites
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36 Reviews from our TripAdvisor Community

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Edmonton, Canada
1 review
1 of 5 stars Reviewed 2 weeks ago

Never will I come back to this hotel...I'm from Hanna, So I have to tell you I have never ever seen the most rudest front desk clerk in my life treated me so bad no respect or phone maners very rude.. I left my room to get ice and forgot my card key I went to front desk and asked... More 

Helpful?
Thank Loni P
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago via mobile

I have stayed here for a night because I was stranded en route to my work place. Although, the man who facilitated me on my checked in process was a little bit snubbish and aloof but on my check-out, I was accomodated by a very nice Front Desk Assistant .. She was warm.. ...pleasant, fast and knowledgeable. She also patiently... More 

Helpful?
Thank Daffyjewel
ContinentalInnYEG, Manager at Continental Inn & Suites, responded to this review

I am very happy to hear your stay was a pleasant one as we do take pride in the service we offer, as for the service @ check in I do apologize and will be reviewing this matter with my staff. Thank you for your review More 

San Francisco, California
1 review
5 of 5 stars Reviewed 3 weeks ago

This place totally delivered an excellent over all customer experience during my 4-day stay there. Their front desk staff certainly fosters a professional environment and they are extremely helpful and friendly. The room was comfortable and the noise level was almost non-existent. I would totally recommend this family owned hotel as one of your options during your next stay in... More 

Helpful?
Thank Armando N
ContinentalInnYEG, Manager at Continental Inn & Suites, responded to this review

We are very happy to hear you enjoyed your stay with us as we take pride in our service, we look forward to see you on your next visit. More 

Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed November 16, 2015

When I called to book my room, I was quoted the deluxe room price but when I checked in I was given an older standard room. The room I requested did not look anything like the picture on their website. There is no AC in the rooms and the standard rooms have locks on the thermostat so you can't control... More 

Helpful?
1 Thank iamxopherr
Calgary, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 12, 2015 via mobile

I had brunch on Thanksgiving Day with family. Our server, Rita, was so friendly, funny, and accommodating. The food was great and the service even better! We'll definitely be going back! Try the monticristo sandwich and poutine. The breakfasts were also great- the western and deluxe omelet! Looking forward to trying the buffet next!

Helpful?
Thank Teanna J
Vancouver
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed August 12, 2015

Had to stay over in Edmonton coming off a bus trip from High Level. I was given a suite that was very comfortable. The bathroom had hairs left in the tub due to a swipe that needed to be done again. The staff and management were very accommodating and pleasant. I would go back just to visit them. The food... More 

Helpful?
2 Thank hertiger
ContinentalInnYEG, Manager at Continental Inn & Suites, responded to this review

I am pleased to hear you enjoyed you stay with us, I do apologize for the few incidents that occurred in your room. We do thrive to making our customers stay as pleasant as possible. We hope to see you again in the near future. Sincerely Management More 

Edmonton, Canada
Level Contributor
135 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed July 23, 2015

I didn't stay in a room here. But I've eaten many breakfast's and drank a lot of beer. My favorite server is Vera. She has got to be the nicest lady in the whole place. The VLT lounge needs a make over and the bathrooms cleaned up, however, the other areas of the hotel is very clean. The food is... More 

Helpful?
2 Thank Pearlieman
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 22, 2015 via mobile

Was very impressed! The staff were nice and rooms were very clean! I would definitely go back. The dinning room was beautiful and the food was good. The rooms were a great price. I recommend the hotel to anyone.

Helpful?
Thank Tasia C
ContinentalInnYEG, Manager at Continental Inn & Suites, responded to this review

We are pleased to hear you enjoyed your stay with us and we hope to see you again soon. Sincerely Management More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed March 4, 2015 via mobile

After 2hours laying on the bed we couldn't take the hardness anymore so we took the bedspread off the two beds and folded them in half and placed them one of the beds under the sheets for padding .that didn't help much on these thin mattresses. So we called the front desk and asked if we could have a room... More 

Helpful?
1 Thank lorgarr
theblackcoat, Front Office Manager at Continental Inn & Suites, responded to this review

I am very sorry to hear how uncomfortable the beds were in your room and I can assure you that steps will be taken to make sure your next stay will be much more pleasant and comfortable. I have spoken with the individual staff member and explained different steps that should have been taken to ensure comfort for our customers.... More 

Vancouver, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed February 26, 2015

This is the first time I've stayed at the Continental Inn. Even though the reviews on tripadvisor were not very positive, I decided to book one night at this hotel as I was taking the bus which stops at this hotel. I was disgusted when I checked the beds and found at least 10 strands of long black hair on... More 

Helpful?
2 Thank pinkcakeyum
theblackcoat, Front Office Manager at Continental Inn & Suites, responded to this review

I am very sorry to hear about your recent stay with us. I do understand your concern regarding your problem in your room. Our goal is to provide excellent customer service to our guests at our hotel. Our housekeeping staff takes pride in the work they do, not sure what went wrong in this case but I can assure you... More 

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