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BEST WESTERN Cedar Park Inn

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5116 Gateway Blvd, Edmonton, Alberta T6H 2H4, Canada
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BEST WESTERN Cedar Park Inn
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BEST WESTERN Cedar Park Inn
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423 reviews from our community

Traveler rating
    74
    83
    102
    77
    87
See reviews for
123
75
42
114
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
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Calgary, Canada
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

I have stayed in other BWs like in Calgary and remote locations like Vaasa which was not excellent but definitely tolerable. This one needs to shut down immediately. I was given to understand that each BW has individual ownership which simply means that they are using the brand name without caring for quality. Was given a room in 4th floor... More 

Was this review helpful? Yes 4
GENERAL M, Guest Relations Manager at BEST WESTERN Cedar Park Inn, responded to this review

Dear SMT, Thank you for your valued comments. I do want to apologize for our not meeting your expectations in regards to your recent stay. Each hotel is individually owner and operated. We acknowledge that we have some short comings in some areas of the hotel. We are currenly retraining the housekeeping staff have hired some new staff. I have... More 

Fort McMurray, Canada
1 review
3 of 5 stars Reviewed 6 days ago NEW

Not a bad place to stay for the price we paid. It was a clean room . The shower could have had a lot more water pressure and the noise level was quite loud on the first floor we stayed. Someone close by the room we stayed must of had a large dog and it barked quite a bit.

Review collected in partnership with Best Western

Was this review helpful? Yes
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

....it seamed odd to me that the whole place was full with the exeption of room 409...why was this the only room not rented out...why was it saved for last....well I will say that when I entered the room I was perfectly healthy....I had to cut my stay short because I thought I was going to die if I stayed... More 

Was this review helpful? Yes 3
Golden, Canada
Contributor
16 reviews 16 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

I usually trust the Best Western Chain for providing quality at a good price. This hotel has changed that for me. When we first arrived I was pleased, as we had a family suite and my two little tots had a safari themed room. I noticed a lot of the things were dated but that wasn't an issue for me...what... More 

Was this review helpful? Yes 2
Port Coquitlam, Canada
Senior Contributor
38 reviews 38 reviews
21 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I stayed in this hotel for 3 nights. The first was in a double queen room that was stifling hot with no windows that opened. I asked the front desk for help at o300 and they said they would deal with it from their end but it did not improve. I changed rooms the next day into a King bed... More 

Was this review helpful? Yes
GENERAL M, Guest Relations Manager at BEST WESTERN Cedar Park Inn, responded to this review

Dear Vamoshora, Thank you for taking the time to review our hotel and providing us feedback in regards to your recent stay. We sincerely apologize for not meeting your expectations. We are a 100% non-smoking hotel and while guests at checkin do sign that they will not smoke in the room they still do. We do charge for this offence,... More 

Fort Nelson, British Columbia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 of 5 stars Reviewed 1 week ago

First time staying there. Comfy Beds, rooms ok was a little stuffy and could not get air cooler to work (never asked front desk for assistance) windows opened worked fine. Great restaurant great value and quality. Lounge was great had awesome service. Front desk friendly when asking for assistance. Would have liked to been told about express check out.. over... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
GENERAL M, Guest Relations Manager at BEST WESTERN Cedar Park Inn, responded to this review

Dear Justin, Thank you for your review in regards to your recent stay. I do apologize thet your room was stuffy. The hotel will be undergoing a renovation in the near future and we will be geting a new cooling and heat system throughout the building as well as other needed upgrdes. I am glad you had a positive experience... More 

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

We stayed quite a while ago and are just getting around to reviewing, but seeing some of the other reviews only confirms my feelings about this place. Check in staff were sub par, and our room was on the other side of the BROKEN elevator. Well, the hotel didn't think it was broken since they kept it running and rented... More 

Was this review helpful? Yes 2
GENERAL M, Guest Relations Manager at BEST WESTERN Cedar Park Inn, responded to this review

Dear Jenna, Thank you for your comments. We take all feed back good and bad as helpful tools for our continued improvement. The front desk staff have recently attended a customer service seminar. I do apologize that we did not meet your expectaions. Did you happen to call the front desk and let them know of the elevaator making the... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The good: clean rooms, building in reasonable condition, friendly staff, everything appears in line with expectations set for the price. The bad: Appears to be managed very poorly. Restaurant chronically understaffed. Front desk unable to perform their function in anything resembling efficiency. Be prepared for a lot of waiting around...

Was this review helpful? Yes 2
GENERAL M, Guest Relations Manager at BEST WESTERN Cedar Park Inn, responded to this review

Good Day, Thank you for your comments. We do apologize for not meeting your expectations in regards to your recent stay. The hotel is under new ownership and we are in the process of addressing the staffing issues here at the hotel. It is very difficult finding new team members, but we are working on it. Regards, Guest Service Manager More 

Medicine Hat, Canada
1 review
5 of 5 stars Reviewed 3 weeks ago

My stay is awesome, you will feel that you are at home staff are friendly, bed is so comfy and room that I have is big enough for me and my friends that stayed in there for few hours. Location is great since it is near in the airport and south common shopping center.

Was this review helpful? Yes
GENERAL M, Front Office Manager at BEST WESTERN Cedar Park Inn, responded to this review

Joshua, Thank you for your review and kind words. I know that all the staff here at the hotel want to make each and every guest's experience a positive one. We look forward to seeing you again in the near future. Regards, More 

FORT MCMURRAY, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I had a lovely stay at the cedar park inn - the staff were amongst the best i have experienced - always pleasant, helpful, friendly and customer focussed. The hotel was spotless, the ambience perfect. The location is spot on. The food was varied, enjoyable, and well presented. I really would struggle to find any negative things to say. Thanks... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
GENERAL M, Front Office Manager at BEST WESTERN Cedar Park Inn, responded to this review

Good Day, Thank you for taking the time to pass on your positive feedback in regards to your recent stay. We do strive to meet our guest expectaions and we are overjoyed that we have been succesful. We value your business and are always looking for new and improved ways to do this. I will share your review with the... More 

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