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BEST WESTERN PLUS City Centre Inn

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11310-109 Street NW, Edmonton, Alberta T5G 2T7, Canada
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BEST WESTERN PLUS City Centre Inn
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BEST WESTERN PLUS City Centre Inn
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262 reviews from our community

Traveler rating
    88
    104
    51
    11
    8
See reviews for
107
39
15
72
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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    (79)
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    (54)
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    (64)
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Cold Lake, Canada
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stay here whenever we come to Edmonton. They are very welcoming and happy to help with anything you need. Rooms are clean and very comfortable. All staff are very polite and always smiling. The pool is clean and good food in the restaurant. Also has a Timmies right on site. Centrally located easy to get to.

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Edmonton, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed here for a family weekend and was pleasantly surprised. Rooms have been renovated, and entire hotel property is very well kept. staff are friendly and helpful. would definitely recommend for shopping (across the road), hospital business (major hospital nearby) or business downtown.

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Bridgewater, Canada
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The hotel was just what we needed; close to the hospital and close to the food court in the mall. The rooms were clean and the staff very nice. We also enjoyed the pool. There was a Timmy's on site and the restaurant upstairs served good food at a reasonable price. There is a special rate for patients and those... More 

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Calgary, Canada
2 reviews
4 of 5 stars Reviewed 5 days ago NEW

Really handy to downtown, without all the noise of downtown. Quick access to all sorts of amenities, including NAIT; friendly, courteous staff. Rooms are a bit modest, but well-maintained. And you don't hear other folks' showers! It's my default hotel when I'm visiting Edmonton.

Review collected in partnership with Best Western

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Campbell River, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

My son had to have emergency surgery in Edmonton,we are from Campbell River B.C. Needless to say we were overwhelmed but the very kind and curtious staff made what was a very stressful situation bearable. I wish to thank the two day shift gentlmen on the front desk (I am so sorry that I neglected to get your names). But... More 

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CityCentreManager, Manager at BEST WESTERN PLUS City Centre Inn, responded to this review

Dear Lori It was our pleasure to assist in any small way we could to make your son more comfortable during his wait for his father to pick him up. We are again glad we could help and look forward to seeing your family again on your next trip to Edmonton (hopefully for a pleasure trip next time). We are... More 

Coalhurst, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

Very pleased with the hotel, and would highly recommend it to anyone wanting in that area in Edmonton. Very unhappy with service from Tim's restaurant attached, but overall the experience of Edmonton was great.

Review collected in partnership with Best Western

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CityCentreManager, Manager at BEST WESTERN PLUS City Centre Inn, responded to this review

Dear Hilda Thank you for your wonderful review on TripAdvisor. Your responses are great way to help us improve our hotel and to help other guests find a great place to stay when visiting Edmonton. Thank you again and have a great summer All the best More 

Medicine Hat
1 review
4 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel for 3 nights on business. I chose this hotel due to it's close location to the NAIT campus. It took me approximately 10 minutes to walk from the hotel to the campus each day. I don't generally sleep well in hotels but I found that I did sleep better at this hotel than most. The... More 

Review collected in partnership with Best Western

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CityCentreManager, Manager at BEST WESTERN PLUS City Centre Inn, responded to this review

Thank you for your response. Hearing that you were able to get more sleep in our hotel than most is one of the highest compliments we can receive. I am sorry that you didn’t care for our fitness center. We are always trying to improve and will take your recommendations into consideration. More 

Guelph, Canada
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This hotel is outdated and has very cramped/small rooms. We stayed for five nights from April/May and although well situated it is not a great experience. The housekeeping staff are either overworked or inefficient. I was out from before 8:00am - 2:30pm and at 2:35 when I was back in our room they knocked to do the service. A good... More 

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CityCentreManager, Manager at BEST WESTERN PLUS City Centre Inn, responded to this review

Dear Jakki P Thank you for your review on TripAdvisor. Your responses are great to help us improve our hotel and to help other guests find a great place to stay when visiting Edmonton. We have many different styles and sizes of rooms depending on what our customers want. We are glad you liked the location across from Kingsway Mall... More 

Marshall, Canada
2 reviews
5 of 5 stars Reviewed 4 weeks ago

I would highly recommend this hotel when you are visiting Edmonton. Especially when you have medical appointments at the Royal Alex Hospital. It is very close and the staff is very friendly. It is nice and close to Kingsway mall where you can shop and enjoy a quick meal.

Review collected in partnership with Best Western

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CityCentreManager, Manager at BEST WESTERN PLUS City Centre Inn, responded to this review

Thank you for taking the time to write a response. It’s always nice to hear from our happy guests. Our hotel also has the Runway 29 Lounge where you can stop and enjoy a quick meal or have room service delivered to your room. More 

Red Deer, Canada
Top Contributor
57 reviews 57 reviews
13 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Pulled up to the hotel outside doesn't look all that great. went to front desk asked where the washroom was before checking in. I was advised to go down the hall went down nothing I think it was in Tim Horton's I went back and checked in. that was quick lucky for me. We pull around to where our room... More 

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CityCentreManager, Manager at BEST WESTERN PLUS City Centre Inn, responded to this review

Thank you for taking the time to respond. It's good to hear your stay turned out great! Our rooms are constantly being upgraded or having extras put in to ensure guest satisfaction. The Express Breakfast is a great deal and there is an ample amount of food to make sure our guests start their day off right. More 

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