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BEST WESTERN PLUS City Centre Inn

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11310-109 Street NW, Edmonton, Alberta T5G 2T7, Canada
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BEST WESTERN PLUS City Centre Inn
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272 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Innisfil, Canada
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

I had to travel to Edmonton for a medical test. I wasn't at the hotel all that long, but I had a very comfortable sleep. The breakfast at the lounge was very good. I would definitely stay here again. Spent some time signing up for the rewards program which I shouldn't have bothered. I was tired when I got to... More 

Was this review helpful? Yes
CityCentreManager, Manager at BEST WESTERN PLUS City Centre Inn, responded to this review

Thank you for the review. I am happy to hear you enjoyed your stay, but a little concerned that you're not satisfied with the rewards program. Signing people up should only take a few moments and you should be able to log on within a couple minutes after signing up. Please feel free to contact us at 780-479-2042 and dial... More 

Red Deer, Canada
1 review
5 of 5 stars Reviewed 1 week ago

We came to stay in Edmonton for an appointment I had with a specialist the following day, as we have every six months, and we always stay in this hotel. It has always provided us with a comfortable bed, a nice jacuzzi, and delicious breakfast! I highly recommend it!!

Review collected in partnership with Best Western

Was this review helpful? Yes
CityCentreManager, Manager at BEST WESTERN PLUS City Centre Inn, responded to this review

Thank you for your response. The Jacuzzi is always a nice way to unwind after a long day. We'll make sure it's ready and waiting 6 months from now. Douglas Catt Manager Best Western Plus City Centre Inn More 

Airdrie, Canada
1 review
4 of 5 stars Reviewed 1 week ago

We chose the Best Western Plus City Centre Inn because it was very close to my husbands course and it had a waterslide for my kids. It was across the street from Kingsway Mall which was perfect for us. The room was very clean, and exactly what we asked for. We chose a divided room, so our kids slept in... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
CityCentreManager, Manager at BEST WESTERN PLUS City Centre Inn, responded to this review

Thank you for your response. I'm sorry to hear that your husband had to do a course over the Father's Day weekend, but hopefully some time in the pool and shopping at Kingsway Mall made up for it. The Divided rooms were designed with families like yours in mind. It's great to hear that you were able to take advantage... More 

Grande Prairie, Canada
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Would highly recommend this hotel. We stayed in a divided room and it was perfect. It was quiet and clean. Loved the Tim’s onsite. Good pool. Walk to the Kingsway Mall, and easy access to the Yellowhead. Seriously a great stay!

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CityCentreManager, Manager at BEST WESTERN PLUS City Centre Inn, responded to this review

Thank you for your response. Our divided suites are great for families or any guests wishing for a little more privacy in their room. The Tim Hortons on site is great for our guests (and staff!). It makes it easy for our many guests who need to start their morning with a double double. Thanks again, Thank you Douglas Catt... More 

Cold Lake, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

Excellent service - arrived early due to weather and was able to be accommodated for an early check in. The staff were very friendly and helped out whenever asked. Hotel was clean and pool was very nice. Granddaughter loved the water slide.

Review collected in partnership with Best Western

Was this review helpful? Yes
CityCentreManager, Manager at BEST WESTERN PLUS City Centre Inn, responded to this review

Thank you for your review. In most situations we are glad to check someone in early without charge as long as we have a room ready for you. We understand that everyone has a different timetable when they are coming to our property and this can help alleviate any potential issues. It's good to hear that this helped make for... More 

Edmonton, Canada
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed 1 night last week, but was extremely happy with everything about it. The front desk staff were so pleasant, the room was nice and clean, and the bed was one of the comfiest i've slept on in a hotel! Some BW's i've stayed at have had some pretty thin walls, but not this one. Even the occasional door... More 

Was this review helpful? Yes 1
CityCentreManager, Manager at BEST WESTERN PLUS City Centre Inn, responded to this review

Thank you so much for the response. I'm glad you had a good sleep and enjoyed the bed so much. The management of the property are committed to giving the best sleep we can to all our guests. Maintaining a quiet and peaceful hotel during the nighttime hours is one of our top priorities. I'm glad these efforts made all... More 

Edmonton, Canada
1 review
5 of 5 stars Reviewed 3 weeks ago

Our stay was for medical reasons - these trips can be extremely stressful. All staff members, and especially those ladies who took care of our room were so over the top kind. The room and service was great and all the extras helped to lessen our burden and make the stay most enjoyable.

Review collected in partnership with Best Western

Was this review helpful? Yes
CityCentreManager, Manager at BEST WESTERN PLUS City Centre Inn, responded to this review

Thank you for taking the time to write a response. I am honoured to hear that our staff was able to make all the difference in your stay. I wish you all the best to you and your family after your medical trip. Douglas Catt Manager Best Western Plus City Centre Inn More 

1 review
4 of 5 stars Reviewed 4 weeks ago

This hotel is situated close to everything, mall, Tim Hortons, any type of restaurant you can imagine. Also offers room service and has a great lounge on the 2nd floor above Tim Hortons which was just a walk across the parking lot!

Review collected in partnership with Best Western

Was this review helpful? Yes
CityCentreManager, Manager at BEST WESTERN PLUS City Centre Inn, responded to this review

Dear 397Simonet Thank you for informing your fellow travellers about our property on TripAdvisor. Many people use this tool when deciding where to stay when travelling and needing hotel accommodations. We are very glad that you were able to find the many restaurants and shopping that is in and around our hotel. Edmonton is a happening place to visit during... More 

Battleford, Saskatchewan, Canada
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Though we've stayed here in the past, it's been a while and we were very impressed with the upgrades since our last visit...booked primarily because of the convienent location to Kingsway mall and major traffic routes so easy access to everything...my husband was here on business but I had free time to fill...Kingsway is a very nice mall and located... More 

Was this review helpful? Yes
CityCentreManager, Manager at BEST WESTERN PLUS City Centre Inn, responded to this review

Dear Judy Thank you for taking your time to complete such a complimentary TripAdvisor review. We are glad that you enjoyed the location of our property and were very impressed with the upgrades that we have been doing to our property. The upgraded Runway 29 lounge now has a family breakfast available and runs lunch and dinner specials daily. We... More 

Level Contributor
23 reviews
12 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

Every time we are in the city we stay at this hotel. Which has been about 10 years now. The beds are so comfy. I always get a great sleep. The room is clean and the staff are always helpful. There is a restaurant on the property that is open for breakfast, lunch and supper and a Tim Hortons attached... More 

Was this review helpful? Yes
CityCentreManager, Manager at BEST WESTERN PLUS City Centre Inn, responded to this review

Dear Anetta B, Thank you for taking the time out of your busy schedule to write such a complimentary letter. I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts. We appreciate your patronage and hope you will stay with us at the Best Western Plus City Centre Inn... More 

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