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All 90 Edmonton hotels

BEST WESTERN PLUS City Centre Inn

11310-109 Street NW, Edmonton, Alberta T5G 2T7, Canada
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76%
Ranked #21 of 90 hotels in Edmonton
Certificate of Excellence 2014
GreenLeadersBronze level
A recent review
3 of 5 stars reviewed 3 days ago
Roberta M Raymond
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  • Reviews (168)
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168 people have reviewed this hotel

Traveler rating
    61
    62
    34
    6
    5
See reviews for
71
26
11
40
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Any
English first
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 days ago NEW

The room we reserved was unavailable and we were forced to take a different room. Cleanliness - the room was clean enough but was not smoke free; it smelled like a smokers knuckle. This would be an ok choice of a hotel if you are an oil patch worker who wants to crash for a few hours. Other than that,... More

Was this review helpful? Yes 1
Raymond
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Location was convenient for us. Cleanliness could be a little better but beds were up to standard. Surprisingly quiet despite construction. 24 hr, Tim Hortons on site but it made parking in the awkward parking lot just that much more congested. I expected more of a Best Western experience but this hotel is lacking somewhat in that regard. No free... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
1 review
4 of 5 stars Reviewed 5 days ago NEW

The staff were extremely helpful and friendly, the room was clean and it was indeed a pleasure to soak in the pool and hot tub at the end of the day. My father was put into Hospice so we came to spend some time with him. We appreciated the discount that the hotel gave us.

Review collected in partnership with Best Western

Was this review helpful? Yes
Calgary, Canada
1 review
5 of 5 stars Reviewed 1 week ago

Very friendly and efficient staff. Great rate, very comfortable family friendly room. Will definitely stay in this hotel again when I travel to Edmonton, and will certainly recommend this hotel to my friends and family.

Review collected in partnership with Best Western

Was this review helpful? Yes
Edmonton, Canada
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Where to begin? Small and very dated rooms. The closet door fell off. The window looked onto a corridor-which was better than the ones on the ground floor as the first level is very noisy. The room was quiet but I had neighbours only on one side; the walls seem a bit thin. If you had louder neighbours or kids... More

Was this review helpful? Yes 1
CityCentreManager, Manager at BEST WESTERN PLUS City Centre Inn, responded to this review

Dear Luv2travel Thank you for your cooperation in taking the time to write a review about your visit to the Best Western Plus City Centre Inn. I am disappointed we failed to handle all of your requirements in a satisfactory manner. Your observations have aided us in locating areas of our service needing improvement. I am glad that you liked... More

Reviewer
3 reviews 3 reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This motel needs a facelift. We stayed in the family suite which was dark and felt dirty. Upon check in, the hotel staff commented that there was a party in our suite the night before and stated they needed time to clean it because there was feathers everywhere. As we were walking into our room, another guest commented that he... More

Was this review helpful? Yes 3
CityCentreManager, Manager at BEST WESTERN PLUS City Centre Inn, responded to this review

Dear Kricket19 Thank you for your review of our Hotel and letting us know what you feel is needed for improvements. The ability to respond to our guests and future guests is a great improvement for the hotel industry. You may be happy to hear that the Best Western Plus City Centre Inn is in the midst of a million... More

Dawson Creek, Canada
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The kids loved the pool. I loved the beds...they were very comfortable. The hotel overall is dated and the rooms are small. Had to move rooms due to a leek and the staff was accommodating. I wished there were more room options as I had to book two rooms for our family. The price point was high for the quality... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
CityCentreManager, Manager at BEST WESTERN PLUS City Centre Inn, responded to this review

Dear Catharine & Cla…L Thank you very much for your TripAdvisor review. We have a lot of families that stay at our property and our family suite that accommodates up to six guests is a popular choice. Lots of our adult guests learned to swim, as youngsters, in our pool. The local public health inspector told us we have “one... More

Lloydminster, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I booked a king Jacuzzi and ended up in a queen. at the time i could not confirm my reservation, however checking later, it was supposed to be a king room. I would make sure next time to print off my reservation confirmation to ensure accuracy. This was the first time this has occurred but i will be double checking... More

Review collected in partnership with Best Western

Was this review helpful? Yes
CityCentreManager, Manager at BEST WESTERN PLUS City Centre Inn, responded to this review

Dear Fred P Thank you very much for your TripAdvisor review. I am glad that you enjoy staying at the Best Western Plus City Centre Inn on your visits to Edmonton. I would like to sincerely apologize for the mix up in your reservation and let you know that we do everything in our power to get our guests exactly... More

Red Deer, Canada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Over all not bad the first night we were in a room outdated and had very old window a/c. It was plus 30 with humidity but we moved the next day to the main wing and the rooms were good and had central air very refreshing had a better sleep. Very good front end staff and accommodating. Runway restaurant very... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Hinton
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We always stay at this hotel because the staff are great. Very friendly and helpful. Rooms are clean and comfy. Working the tv can be frustrating because there is no tv guide and channels are numbered weird. Check for towels before jumping in the pool because it is cool in the lobby when you are soaking wet. Will be back... More

Review collected in partnership with Best Western

Was this review helpful? Yes
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Additional Information about BEST WESTERN PLUS City Centre Inn

Address: 11310-109 Street NW, Edmonton, Alberta T5G 2T7, Canada
Phone Number:
Location: Canada > Alberta > Edmonton
Price Range (Based on Average Rates): $$
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Also Known As:
Best Western Plus City Centre Hotel Edmonton
Best Western Edmonton
Edmonton Best Western
BEST WESTERN PLUS City Centre Inn Edmonton, Alberta

30 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#3 Best Value Hotel in Edmonton #5 Green Hotel in Edmonton #16 Family Hotel in Edmonton #17 Romantic Hotel in Edmonton #21 Luxury Hotel in Edmonton #24 Business Hotel in Edmonton
Official Description (provided by the hotel)
The Best Western Plus City Centre Inn is family owned and operated two story Hotel/Motel. This Hotel has completed numerous upgrades and is enjoyed by both families and business people alike. Our Hotel is located just five minutes from the downtown core, across the street from Kingsway Mall, within a few city blocks of NAIT, RCMP K-division, AMA travel, the Royal Alex and Glenrose Hospitals and the Alberta Aviation museum. Come take a splash in our pool, Hot tub and 30 foot waterslide. ... more   less 
Number of rooms
113

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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