I will never stay at this hotel again. We were there on the weekend for a business trip. The service was non-existant. Even though all written information in the rooms states you can get food until 10 pm this is not in fact true. On the Friday night of our arrival the kitchen closed around 9:30 pm. On the Saturday... more

Travelled as a party of 5 as I have 3 kids. The room was a reasonable size with 2 doubles and a sofa bed which was made up and ready to go. Nice to see there was the right number of towels supplied throughout stay. Nice design feature was wash basin area was separate from toilet and shower, good when... more

I was very impressed with the changes at this property. The rooms are clean and have been redone completely. Very nice change! The service staff were very friendly in all areas, nice menu in the restaurant. I would come back again for sure! more

We checked in early in the morning with my wife and I and our two kids and I must say ive never stayed in a hotel where the staff were more helpful and knowledgeable and the hotel is very close to west edmonton mall so it was convenient for us and we were pleasantly surprised by the great restaurant and... more

-Website was incorrect reguarding room types. -booked smoking - got non-smoking -elevator motor blew up - no replacement/parts in Edmonton -couldn't guarantee same room type if we moved -staff disinterested in getting elevator fixed -overpriced meals in restaurant -no elevator service to lounge -told by elevator repairman that a second elevator shaft exists, but that it was walled off. This... more

We tried to stay here. Got there at about 6:30 PM. Sent us to a room that wasn't cleaned (still had the house keeping sign on it). Went back to, told us all they had were single beds...ordered a king size. Tried to send us to another local hotel, wouldn't pay the difference. Didn't even give us that good of... more

Used the Westwood whilst visiting the Edmonton Mall, which is just a 10 minute drive away. On checking in, we were allocated 2 rooms which were smoking rooms and stank of stale smoke. The front desk staff were extremely helpful and allocated us two non smoking rooms, which were large and comfortable. Desk staff were also helpful with directions etc.... more

Stayed here Last November (2006). My first floor room was very spaceous and tastefully decorated. The wirelees internet is only available in public areas and the Business Center but there is data links in the room. The room was very clean and quiet. I chose this property because of it was close to shopping and easy access to major streets... more

WE stay there every time we are in the city. (6-8 times per year) It's clean quite and in a convenient location. the double rooms have 2 queens and a hide a bed. They are also spacy too. We don't go to the city to sit in our room, we sleep there. It is perfect for us! I have recomended... more