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BEST WESTERN PLUS Westwood Inn

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18035 Stony Plain Road, Edmonton, Alberta T5S 1B2, Canada
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BEST WESTERN PLUS Westwood Inn
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BEST WESTERN PLUS Westwood Inn
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555 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
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1 review
1 of 5 stars Reviewed yesterday NEW

We arrived and were told the elevator was out of order, then were told we were on the 5th floor... I have a 3 yr old that's a big trip for her.. Then our tub didn't drain. Toilet was plugged, someone was sent to fix it but it still doesn't flush. Left a note for cleaning staff to leave facecloths... More 

Was this review helpful? Yes
Maple, Canada
1 review
1 of 5 stars Reviewed 5 days ago NEW

When I first got in, the elevator was broken, and we were on the sixth floor. We were staying in room 6101. When we got in, it was scorching hot. The air conditioner was broken. We also noticed a sound of running water coming from the bathroom. Apparently, the toilet was broken. We fixed it, but it broke again when... More 

Was this review helpful? Yes 1
Tristan T, Front Office Manager at BEST WESTERN PLUS Westwood Inn, responded to this review

Andrew, Please accept my sincere apologies that your stay was not more to your liking. I wish it had been up to the Best Western Plus standard that we are striving to surpass every day. We have been undergoing full-scale renovations to address the issues you encountered during your stay, and by the new year everything in the hotel will... More 

Chestermere, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Would never stay in this hotel again. Booked 3 rooms and all three had issues, either broken bed, smell like pot, no water for showering, sink tap not secure, and terrible cleanliness. Renovations going on so hopefully they will fix all their problems. They gave us a free nights stay but will not go back to this hotel in particular.

Review collected in partnership with Best Western

Was this review helpful? Yes 3
Tristan T, Front Office Manager at BEST WESTERN PLUS Westwood Inn, responded to this review

Denica, Please accept my apologies that your rooms were not up to your expectations. We are indeed undergoing full-scale renovations, and by the new year this hotel will be unrecognizable compared to now. I appreciate your honesty in your review, and hope you will give me a chance to make it up to you. Please feel free to contact me.... More 

Netherlands
Level Contributor
106 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
2 of 5 stars Reviewed 1 week ago

Arrived here for a one night stay after a long intercontinental flight. Unfortunately it was too late and we were too tired to complain, but the temperature in the room was unforgiveably high. Aircon was not working and the knob to - maybe - adjust it was broken. Sorry excuse for a Best Western 'plus'..... In teh morning, during check... More 

Was this review helpful? Yes 2
Tristan T, Front Office Manager at BEST WESTERN PLUS Westwood Inn, responded to this review

I'm so sorry about your problems with the AC in your room. As we recently took over ownership and management of the hotel, AC is the number one priority on our list. It had been in disrepair for a very long time before the hotel changed hands, and now every day that passes we have several more rooms with brand... More 

Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Terrible: sink drained slowly, wallpaper falling off wall in bathroom, elevator broken. Was moved 3 times: 1st time because the air conditioner blew hot air; 2nd time moved to 6th floor room and we walked up to the 6th floor and the air conditioner broken; walked down the stairs and the clerk put us on the other side of the... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Tristan T, Front Office Manager at BEST WESTERN PLUS Westwood Inn, responded to this review

Pam, Please accept my apologies for not meeting your expectations during your stay, and for the shuffling you ended up having to go through. As we are doing full-scale renovations, I apologise that you were caught in the middle of it with your AC issues. As far as the restaurant service, I will pass this information on to our food... More 

Smithers, BC
Level Contributor
56 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I've stayed here before. It is a good hotel but not much better than good. It was comfortable enough. Nice large rooms. The beds were a bit soft. Our first room's air conditioning didn't work so they moved us to a different one. The picture quality was very poor on the TV. The service was good. The location was good.... More 

Was this review helpful? Yes
Tristan T, Front Office Manager at BEST WESTERN PLUS Westwood Inn, responded to this review

Thank you so much for your honest review. I wish it could have been a more pleasant experience, but I am glad that it at least met your expectations. The great news is that our full-scale renovations will be addressing and replacing all of the deficiencies you spoke with with top-of-the-line materials and equipment. We're very excited for the changes... More 

Calgary, Canada
2 reviews
3 of 5 stars Reviewed 2 weeks ago

Hotel is going through renovations at the time we stayed but it had a tired, well used feeling to it. Staff were friendly but we did not have much interaction with them. There was no breakfast with this booking as we have had at other Best Westerns.

Review collected in partnership with Best Western

Was this review helpful? Yes
Tristan T, Front Office Manager at BEST WESTERN PLUS Westwood Inn, responded to this review

John, Thank you for your review. I'm very pleased to hear your interactions with the staff, though brief, were pleasant enough. We are indeed undergoing much-needed renovations, and by the new year all guest rooms and public spaces will be completely re-done. We are very excited for the progress we're making as we do have a beautiful hotel, and she's... More 

Port Hardy, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We had prepaid our stay, on arrival we were told that the elevator wasn't working. We then proceeded to our rooms to find the jacuzzi tubs were not operational as well with the excuse of renovations coming. IF we had not prepaid we would have gone to another location to stay.

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Tristan T, Front Office Manager at BEST WESTERN PLUS Westwood Inn, responded to this review

Richard, Please accept my apologies that you came right in the middle of our renovations. Unfortunately all of our jacuzzis and jet tubs are disabled as we replace the HVAC systems in the hotel, and many things are being address and repaired as quickly as we can manage them. We are under new ownership and management, and we unfortunately inherited... More 

edmonton, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I have stayed at this hotel many times and I appreciate that it is outdated and that renovations are being carried out That said I do not think that it is too much to ask that a hotel room has a HYVAC that works. I last stayed in 1106 which appeared to have a newer piece of air/heat equipment installed... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 3
Tristan T, Front Office Manager at BEST WESTERN PLUS Westwood Inn, responded to this review

Robert, Thank you for your very candid review. I appreciate the chance to speak directly to our guests and get their comments and opinions. I am very sorry that you had such a struggle with your AC. The short answer is no, that is not an upgraded unit as we are currently replacing all of the HVAC on the older... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I travel for a living and spend over 200 days a year staying I hotels. I was coming through Edmonton and needed a place close to west edmonton mall to stay..which this is..o arrived at about 1 :30 and was told check in was at 4..i asked if the rooms were ready..they said no..then they asked me is i wanted... More 

Was this review helpful? Yes 3
Tristan T, Front Office Manager at BEST WESTERN PLUS Westwood Inn, responded to this review

Please accept my apologies for not meeting your expectations. It sounds like there was some confusion on the front desk in regards to an early check-in, and I do apologise for the inconvenience. I will speaking to them about the situation and ensure it does not happen again. We are currently in the midst of full-scale renovations, immediately updating and... More 

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