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BEST WESTERN PLUS Westwood Inn

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18035 Stony Plain Road, Edmonton, Alberta T5S 1B2, Canada
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BEST WESTERN PLUS Westwood Inn
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553 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Chestermere, Canada
1 review
1 of 5 stars Reviewed yesterday NEW

Would never stay in this hotel again. Booked 3 rooms and all three had issues, either broken bed, smell like pot, no water for showering, sink tap not secure, and terrible cleanliness. Renovations going on so hopefully they will fix all their problems. They gave us a free nights stay but will not go back to this hotel in particular.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Netherlands
Top Contributor
106 reviews 106 reviews
82 hotel reviews
123 helpful votes 123 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Arrived here for a one night stay after a long intercontinental flight. Unfortunately it was too late and we were too tired to complain, but the temperature in the room was unforgiveably high. Aircon was not working and the knob to - maybe - adjust it was broken. Sorry excuse for a Best Western 'plus'..... In teh morning, during check... More 

Was this review helpful? Yes 1
Calgary, Canada
1 review
1 of 5 stars Reviewed 3 days ago NEW

Terrible: sink drained slowly, wallpaper falling off wall in bathroom, elevator broken. Was moved 3 times: 1st time because the air conditioner blew hot air; 2nd time moved to 6th floor room and we walked up to the 6th floor and the air conditioner broken; walked down the stairs and the clerk put us on the other side of the... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Smithers, BC
Top Contributor
56 reviews 56 reviews
38 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 1 week ago

I've stayed here before. It is a good hotel but not much better than good. It was comfortable enough. Nice large rooms. The beds were a bit soft. Our first room's air conditioning didn't work so they moved us to a different one. The picture quality was very poor on the TV. The service was good. The location was good.... More 

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Tristan T, Front Office Manager at BEST WESTERN PLUS Westwood Inn, responded to this review

Thank you so much for your honest review. I wish it could have been a more pleasant experience, but I am glad that it at least met your expectations. The great news is that our full-scale renovations will be addressing and replacing all of the deficiencies you spoke with with top-of-the-line materials and equipment. We're very excited for the changes... More 

Calgary, Canada
2 reviews
3 of 5 stars Reviewed 1 week ago

Hotel is going through renovations at the time we stayed but it had a tired, well used feeling to it. Staff were friendly but we did not have much interaction with them. There was no breakfast with this booking as we have had at other Best Westerns.

Review collected in partnership with Best Western

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Tristan T, Front Office Manager at BEST WESTERN PLUS Westwood Inn, responded to this review

John, Thank you for your review. I'm very pleased to hear your interactions with the staff, though brief, were pleasant enough. We are indeed undergoing much-needed renovations, and by the new year all guest rooms and public spaces will be completely re-done. We are very excited for the progress we're making as we do have a beautiful hotel, and she's... More 

Port Hardy, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

We had prepaid our stay, on arrival we were told that the elevator wasn't working. We then proceeded to our rooms to find the jacuzzi tubs were not operational as well with the excuse of renovations coming. IF we had not prepaid we would have gone to another location to stay.

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Tristan T, Front Office Manager at BEST WESTERN PLUS Westwood Inn, responded to this review

Richard, Please accept my apologies that you came right in the middle of our renovations. Unfortunately all of our jacuzzis and jet tubs are disabled as we replace the HVAC systems in the hotel, and many things are being address and repaired as quickly as we can manage them. We are under new ownership and management, and we unfortunately inherited... More 

edmonton, Canada
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

I have stayed at this hotel many times and I appreciate that it is outdated and that renovations are being carried out That said I do not think that it is too much to ask that a hotel room has a HYVAC that works. I last stayed in 1106 which appeared to have a newer piece of air/heat equipment installed... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 3
Tristan T, Front Office Manager at BEST WESTERN PLUS Westwood Inn, responded to this review

Robert, Thank you for your very candid review. I appreciate the chance to speak directly to our guests and get their comments and opinions. I am very sorry that you had such a struggle with your AC. The short answer is no, that is not an upgraded unit as we are currently replacing all of the HVAC on the older... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

I travel for a living and spend over 200 days a year staying I hotels. I was coming through Edmonton and needed a place close to west edmonton mall to stay..which this is..o arrived at about 1 :30 and was told check in was at 4..i asked if the rooms were ready..they said no..then they asked me is i wanted... More 

Was this review helpful? Yes 3
Tristan T, Front Office Manager at BEST WESTERN PLUS Westwood Inn, responded to this review

Please accept my apologies for not meeting your expectations. It sounds like there was some confusion on the front desk in regards to an early check-in, and I do apologise for the inconvenience. I will speaking to them about the situation and ensure it does not happen again. We are currently in the midst of full-scale renovations, immediately updating and... More 

Cold Lake
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

Average hotel. Great location to West Edmonton mall. Friendly staff. Good breakfast. Room was clean. Pool is small for the size of the hotel. You get what you pay for. Hotel need a good make over. Stayed because the soccer team was all there.

Was this review helpful? Yes
Tristan T, Front Office Manager at BEST WESTERN PLUS Westwood Inn, responded to this review

Claude, I wish your experience had been more extraordinary while you were here. We are indeed in the process of fully renovating the hotel, so in short order it will likely better satisfy your tastes. I would love to discuss your stay with you in person, if you feel so inclined. My contact info is below. Thank you so much... More 

Calgary, Canada
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Overall, the staff were very pleasant and helpful, however, the room was extremely run down. The internet cut in and out and the TV service was lacking many options. Felt like a 2 star hotel instead of a 4 star Best Western! Very disappointed! We will not be going back to this particular Best Western! They call it a Best... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Tristan T, Front Office Manager at BEST WESTERN PLUS Westwood Inn, responded to this review

Bonnie, Thank you so much for taking the time to review the hotel. It is always a pleasure to hear back from our guests, especially when it gives us a chance to improve. I apologise that the hotel did not meet your expectations. Ownership of the property recently changed hands, and we inherited many jobs left undone. However, we are... More 

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