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Holiday Inn Express Hotel & Suites Edmonton at the Mall

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10017 | 179A St NW, Edmonton, Alberta T5S 2L4, Canada
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1 room 1 guest
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Holiday Inn Express Hotel & Suites Edmonton at the Mall
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174 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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British Columbia, Canada
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We stayed here on the Aug long weekend while visiting our grandkids. I made a request to the hotel before we arrived (room placement), and it was honored, which we were pleased about. In my last review I was a bit more positive about our stay, however now having stayed here twice, I can see some of the shortfalls. Pros:... More 

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British Columbia, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We have stayed at this hotel before but were disappointed this time. The hot tub is not working. The pancake machine is not working. And the wifi is virtually non-existent. The hotels promotion for the month of August is "Pancakes at Night", so it is very ironic that the pancake machine (the star of the show) is always broken! On... More 

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Vancouver, Canada
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The name, At the Mall, implies that the Hotel is located 'at the mall' which it is not. It is located in the general vicinity of the mall. I stayed here for 3 nights and overall the stay was average. I've never stayed at any IHG properties before, and if this is what they're like, I'm staying away. The room... More 

Was this review helpful? Yes
Kaitlyn_YEG, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton at the Mall, responded to this review

Dear Hemel, Thank you very much for your review. Our hotel is very proud of its level of service, cleanliness and quality of product. It is regrettable that your stay was negatively affected due to an out-of-date room and slow internet. We do have an toll free internet support number that is available 24/7, they will dial into the modem... More 

Regina, Canada
Level Contributor
50 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
4 of 5 stars Reviewed 2 weeks ago

When we arrived we hoped to have joining rooms or rooms very close to each other as we booked several months in advance...this did not happen so we were disappointed in this as we had small children in our group....this was the only complaint. the hotel was clean inside and out, the rooms are typical rooms but were for the... More 

Was this review helpful? Yes
Kaitlyn_YEG, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton at the Mall, responded to this review

Dear IHG® Rewards Gold member, Thank you for your review, we value your feedback as an IHG® Rewards Gold member. I would like to apologize for not being able to accommodate your request for adjoining rooms. We did try our best, however it is a request and not a guarantee. I would like to suggest, if possible to contact the... More 

Canada
Level Contributor
29 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here for 4 nights in the queen executive suite, with our 3 and 5 year old kids. The room was very nice and the beds were comfortable. We had a separate bedroom with 2 queen beds, so after the kids were in bed we were able to close the door and sit in the living area (couch, coffee... More 

Was this review helpful? Yes
Kaitlyn_YEG, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton at the Mall, responded to this review

Dear Guest, Thank you for providing us with a very considerate review and thank you for staying with us. We appreciate and wish to thank you for the kind comments intended for the staff. I am happy that our location worked well for you and your children. I will be sure to pass your comments along to our staff, to... More 

A TripAdvisor Member
2 of 5 stars Reviewed 3 weeks ago

My family always either stays at the Hampton Inn or the Holiday Express hotel chains. This hotel is not typical of the outstanding quality of Holiday Inn Express hotels. The carpet in the elevator wasn't vacuumed for the 3 days we were there & was extremely dirty. The rooms are looking quite dated and tired. There was a stain on... More 

Was this review helpful? Yes
Kaitlyn_YEG, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton at the Mall, responded to this review

Dear Guest, Thank you for your review. It is one of our priorities to ensure that we provide our valued guests with clean and comfortable accommodations. Allow us to apologize for the inconveniences you experienced regarding the level of service you received from our hotel. We assure you that your comments are taken into serious account and will be considered... More 

Winnipeg, Canada
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed July 23, 2015

The hotel was clean and comfortable with a good breakfast. It is very easy to get to the mall from this hotel. The only negative would be the extremely loud air conditioning unit near the front desk and breakfast area.

Was this review helpful? Yes
Kaitlyn_YEG, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton at the Mall, responded to this review

Dear Guest, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the air conditioning unit located in the lobby. Rest assured that this issue will be looked into. We value your comments and welcome the opportunity to serve you again.... More 

Cayo, Belize
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 22, 2015

The hotel room was above average compared to the usual look of Holiday Inn. The room was large and had a sliding door that could separate the 2 beds from the couch/pullout bed. Another cool feature is that the bathroom could be accessed from both sides of the room when divided. There was a little kitchenette too that was nicely... More 

Was this review helpful? Yes
Kaitlyn_YEG, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton at the Mall, responded to this review

Dear Guest, Thank you so much for your review regarding your recent stay with us. I am more than pleased in knowing that our executive two queen suite met your expectations. We hope you choose to stay with us for your next trip to Edmonton. Sincerely, Kaitlyn W. Guest Services Manager. More 

yyc
Level Contributor
44 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed July 18, 2015

There are many brand name hotels in the West Edmonton area that are as close or closer the the WEM if your trip will include some time there. It's about 5 minutes by car. The hotel condition is showing its age, or perhaps regular maintenance is lacking. For example the carpet is dirty and fraying and the walls need repair.... More 

Was this review helpful? Yes
Kaitlyn_YEG, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton at the Mall, responded to this review

Dear IHG® Rewards Platinum member, Thank you for your review regarding your recent stay with us. We apologize for any misconception with the location of our hotel. However, the vicinity we are located in is labeled as 'At the Mall', because we are the closest accommodations, attractions and restaurants closest to West Edmonton Mall, which are not directly owned and... More 

Calgary, Canada
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 9, 2015

I stay at this hotel twice a year for business. The staff are always friendly and go out of their way to make your stay enjoyable. The continental breakfast is a big plus, and even includes some hot items like eggs and bacon. I love their pancake machine! Their fitness facility is small, but well maintained. I enjoy using it... More 

Was this review helpful? Yes
Kaitlyn_YEG, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton at the Mall, responded to this review

Dear Alethea, Thank you so much for your kind words and fantastic review regarding your stay with our hotel. I am very pleased to hear that you enjoy our staff, I will be sure to let them know to keep up the good work. We look forward to welcoming you back for your next trip to Edmonton! Sincerely, Kaitlyn W.... More 

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