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Holiday Inn Express Hotel & Suites Edmonton at the Mall

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10017 | 179A St NW, Edmonton, Alberta T5S 2L4, Canada
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Holiday Inn Express Hotel & Suites Edmonton at the Mall
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Holiday Inn Express Hotel & Suites Edmonton at the Mall
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168 Reviews from our TripAdvisor Community

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Traveler rating
    39
    61
    32
    15
    21
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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Winnipeg, Canada
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The hotel was clean and comfortable with a good breakfast. It is very easy to get to the mall from this hotel. The only negative would be the extremely loud air conditioning unit near the front desk and breakfast area.

Was this review helpful? Yes
Kaitlyn_YEG, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton at the Mall, responded to this review

Dear Guest, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the air conditioning unit located in the lobby. Rest assured that this issue will be looked into. We value your comments and welcome the opportunity to serve you again.... More 

Cayo, Belize
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The hotel room was above average compared to the usual look of Holiday Inn. The room was large and had a sliding door that could separate the 2 beds from the couch/pullout bed. Another cool feature is that the bathroom could be accessed from both sides of the room when divided. There was a little kitchenette too that was nicely... More 

Was this review helpful? Yes
Kaitlyn_YEG, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton at the Mall, responded to this review

Dear Guest, Thank you so much for your review regarding your recent stay with us. I am more than pleased in knowing that our executive two queen suite met your expectations. We hope you choose to stay with us for your next trip to Edmonton. Sincerely, Kaitlyn W. Guest Services Manager. More 

yyc
Level Contributor
42 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed 1 week ago

There are many brand name hotels in the West Edmonton area that are as close or closer the the WEM if your trip will include some time there. It's about 5 minutes by car. The hotel condition is showing its age, or perhaps regular maintenance is lacking. For example the carpet is dirty and fraying and the walls need repair.... More 

Was this review helpful? Yes
Kaitlyn_YEG, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton at the Mall, responded to this review

Dear IHG® Rewards Platinum member, Thank you for your review regarding your recent stay with us. We apologize for any misconception with the location of our hotel. However, the vicinity we are located in is labeled as 'At the Mall', because we are the closest accommodations, attractions and restaurants closest to West Edmonton Mall, which are not directly owned and... More 

Calgary, Canada
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stay at this hotel twice a year for business. The staff are always friendly and go out of their way to make your stay enjoyable. The continental breakfast is a big plus, and even includes some hot items like eggs and bacon. I love their pancake machine! Their fitness facility is small, but well maintained. I enjoy using it... More 

Was this review helpful? Yes
Kaitlyn_YEG, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton at the Mall, responded to this review

Dear Alethea, Thank you so much for your kind words and fantastic review regarding your stay with our hotel. I am very pleased to hear that you enjoy our staff, I will be sure to let them know to keep up the good work. We look forward to welcoming you back for your next trip to Edmonton! Sincerely, Kaitlyn W.... More 

Sacramento, California
Level Contributor
41 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The staff was great in giving me directions and the room was very nice. It's close to the biggest mall in Canada, and the breakfast was acceptable. I would stay there again. It's a little far from the airport but easy to get to anyway..

Was this review helpful? Yes
Kaitlyn_YEG, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton at the Mall, responded to this review

Dear Guest, Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel and apologize for the shortfalls you... More 

Great Yarmouth, United Kingdom
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed May 31, 2015

First of all the description of the hotel says at the mall but in reality it's not, it's a 5 minute car ride to the mall. But reception did tell us upon arrival that all the hotels near by say the same thing. The hotel is nice, the rooms are quite big and very clean. The only odd bit is... More 

Was this review helpful? Yes
Kaitlyn_YEG, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton at the Mall, responded to this review

Dear Gallie, Thank you so much for your review regarding your recent stay with our hotel. I do apologize if the washroom is a bit different. Our washrooms are designed with the sink located outside because it allows more than one person to use it at a time, and also for health purposes. I'm very happy to hear that our... More 

British Columbia, Canada
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 stars Reviewed May 18, 2015

We have stayed at HI Express several times over the years. First time at this location, and chose it primarily because of our past experiences and their competitive prices. Booked our three night stay online and arrived a bit early for our room to be ready. Check in and stayed in a King Suite on the second floor. Let me... More 

Was this review helpful? Yes
Kaitlyn_YEG, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton at the Mall, responded to this review

Dear Guests', I am extremely pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we truly appreciate your feedback. I will share your comments with our front desk team so that they will know what a great job they are doing. We look forward in having the... More 

Calgary, Canada
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed May 10, 2015

We booked this hotel as a visiting hockey team from Calgary, because it had a pool. Upon check in, the front desk clerk did not greet us with even a hello, she barely looked up from the paper work she was completing. Everything was done in a very business-like manner, keep in mind I had two excited kids on their... More 

Was this review helpful? Yes
Kaitlyn_YEG, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton at the Mall, responded to this review

Dear Mac Family, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level... More 

Regina, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 28, 2015

This is a very nice hotel, it is clean quiet and comfortable. It is only a couple of blocks to the west Edmonton mall and there is plenty of other shopping and dining areas that are very close as well. We would definitely stay here again. The staff was very nice and friendly during our stay

Was this review helpful? Yes
Kaitlyn_YEG, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton at the Mall, responded to this review

Dear Kristina, Thank you for your review of your recent stay at our hotel, we truly appreciate your kind words about our staff and hotel. I am pleased to hear you enjoyed the closeness of our hotel to most of Edmonton's attractions and restaurants. We hope you choose to stay with us again for your next trip to Edmonton. Thank... More 

Fort Frances, Canada
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed March 24, 2015

Very nice, clean room, we booked a suite because we had 6 all together so the room size was perfect. Only complaint was that there was no hot water in the evening when we arrived after a long day of day of driving. Hot breakfast was nice and the hotel was very close to the mall

Was this review helpful? Yes
Kaitlyn_YEG, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton at the Mall, responded to this review

Dear Guest, Thank you for your for your feedback. We understand and apologize for the inconvenience that may have been caused by having no hot water. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are... More 

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