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All 90 Edmonton hotels

Holiday Inn Express Hotel & Suites Edmonton at the Mall

2.5 of 5 Hotel   |   10017 179 A St, Edmonton, Alberta T5S 2L4, Canada
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62%
Ranked #49 of 90 hotels in Edmonton
A recent review
3 of 5 stars reviewed 3 weeks ago
Mark E Edmonton, Canada
  • Overview
  • Reviews (143)
  • Photos (29)
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  • Room tips (24)
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143 people have reviewed this hotel

Traveler rating
    34
    52
    26
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    19
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57
21
5
30
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Any
English first
Edmonton, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed here one night with my wife and it was just ok. The check in went great and I liked that they phoned to see if everything was as expected. The bathroom was really small and the ceiling had mildew on it. The room was clean and teh extra large pillows were a nice feature. You could here teh... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton at the Mall, responded to this review

Dear Mark E, Thanks for staying with us and for your review. I am happy to hear you had a smooth check in. However, I am sorry for any inconvenience you may have experienced caused by the hotel amenities and poor cleanliness of the bathroom. We shall definitely look into the matter and see that all amenities and service are... More

Hazelton, bc
Contributor
13 reviews 13 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 25, 2014

Stayed at this hotel in March 2014 for spring break. The family suite has a great layout with a separate kid area with bunk beds, tv and table set. Great for separate quarters. Cleanliness was not as good as it could have been, but would stay here again. Although the name says "at the mall", it is not and a... More

Was this review helpful? Yes
Moncton, Canada
Top Contributor
95 reviews 95 reviews
55 hotel reviews
121 helpful votes 121 helpful votes
3 of 5 stars Reviewed June 19, 2014

Last hotel on our trip and we do like HIE..usually consistent quality. They lobby was certainly the right place but when we went into our king suite I burst out laughing.. The bathroom was totally mirrored with a huge jetted tub and NO shower....really! Had to double check to see if the bedroom was HIE....not sure where that bathroom came... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton at the Mall, responded to this review

Dear kitten50, Thank you for sharing your experience online. While we are very pleased that you liked our location, it is unfortunate that the bed and bathroom were not to your liking. Please accept our sincere apologies for any inconvenience you have encountered. Please be assured that we take all reviews very seriously as this helps us gauge what we... More

San Antonio, Texas
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed April 23, 2014

We stayed here one night, and really enjoyed it. The entire property was clean and modern. Our room was spotless and spacious. The breakfast was surprisingly good, and there were two different types of omelets. Yum! When we checked in, the receptionist asked us if we were aware that the pool and hot tub were being renovated. We weren't, but... More

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White City
Contributor
13 reviews 13 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 21, 2014

This is our second time staying at this hotel and both times were GREAT. The staff is extremely courteous and helpful. The rooms were very clean. Beds were some of the most comfortable hotel beds I've slept in. The complimentart breakfast is very fresh and tasty. The lady working at the breakfast was always busy filling stuff up and keeping... More

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Moose Jaw, Canada
Top Contributor
82 reviews 82 reviews
19 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed April 5, 2014

the stay was great as usual, not an issue, nice and quiet even with kids and spring break. Service was great as usual, breakfast excellent and ladies at breakfast friendly as usual. No problems with anything and best location

Was this review helpful? Yes
Okotoks, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed March 25, 2014

Having previously stayed at this location on business ( approx. 30 times in the past year, front desk staff know me by name ) I had the exact same issue each of the past 5 or 6 stays. Even though I had requested a late check-out, ( Priority Platinum Member ) I had housekeeping banging on my door prior to... More

Was this review helpful? Yes 7
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton at the Mall, responded to this review

Dear mpwrider, Thank you for bringing this to our attention. I’m very sorry to hear about your experience on your recent stay. We would like to follow up with you. We have sent you a private message in effort to obtain more information. I look forward to hearing back from you very soon. Thank you again for your comments, and... More

Langley City, Canada
Top Contributor
58 reviews 58 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed March 20, 2014

Everything I have says Holiday Inn Express for this hotel but clearly this suite location is transitioning. For those business people who are travelling with a young family (come on we all do it) this would be a great spot. Ask for the Kids Suite. Pocket doors separate a room with bunk beds, with its own entrance to the bathroom.... More

Was this review helpful? Yes 1
Cold Lake, Canada
1 review
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed March 18, 2014

We didn't even have a chance to stay at this hotel and probably won't book again in the future. Although it was my fault for not reading the fine print, I can't remember when the last time was that I saw a hotel that would charge a full night stay for cancelling...and we cancelled 2 weeks in advance. I could... More

Was this review helpful? Yes 8
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton at the Mall, responded to this review

Dear Bettina L, Thank you for taking the time to convey your comments regarding your recent experience with us. Providing excellent customer service is one of the things we pride ourselves on and we are sorry to read that in this case you feel we have fallen short of your expectations. We would love to regain your faith in our... More

Calgary
Senior Contributor
36 reviews 36 reviews
16 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed February 27, 2014

Rooms are average. Only one restaurant within walking distance. Pool was closed for renovation but no mention of this when making the reservation and no discount. Free breakfast was good. Quiet rooms. Comfy beds. Despite the name it is NOT at the mall.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton at the Mall, responded to this review

Dear Freightcarr, Thank you for taking the time to express your thoughts and concerns. We are so glad you liked the breakfast selections we offer. Please allow us to apologize for the shortfalls you have experienced during your stay. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.Your review will be used to... More

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Additional Information about Holiday Inn Express Hotel & Suites Edmonton at the Mall

Address: 10017 179 A St, Edmonton, Alberta T5S 2L4, Canada
Phone Number:
Location: Canada > Alberta > Edmonton
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Edmonton at the Mall 2.5*
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Also Known As:
Holiday Inn Express Hotel And Suites Edmonton At The Mall
Holiday Inn Edmonton
Holiday Inn Express Edmonton
Holiday Inn Express Hotel & Suites Edmonton At The Mall Alberta

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Welcome to our Alberta Hotel near West Edmonton Mall Enjoy a comfortable stay at the Holiday Inn Express Hotel Edmonton - At the Mall, located just 10 minutes from downtown. Unlike other Edmonton hotels, we provide convenient access to major area attractions, excellent Alberta restaurants and important local businesses. While lodging with us, you will find plenty to do near our Alberta hotel. Just a minute away, West Edmonton Mall can satisfy all of your shopping and entertainment needs, with more than 800 stores, countless restaurants and a wave pool. Also close by, Edmonton Valley Zoo, TELUS World of Science and Fort Edmonton Park provide plenty of fun for your visit. For sports fans, Edmonton's beloved Oilers of the NHL are also in town. In addition to being a great place for families, this Holiday Inn Express is also ideal for guests on business in Alberta. Our hotel offers six meeting rooms and a Business Centre and features amenities aimed at the smart business traveler who is looking for a comfortable stay at an unbeatable rate. We set you up for success with a hearty meal each morning. Other Edmonton hotels can't compete with our quality corporate services and amenities. You simply will not find another Alberta hotel near West Edmonton Mall that gives you the comfort, convenience and great location we provide at the Holiday Inn Express. Check out our incredibly low rates and make your reservation today. ... more   less 
Number of rooms
102

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