We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn Express Hotel & Suites Edmonton at the Mall

2.5 of 5
Hotel website
Hotel deals
10017 179 A St, Edmonton, Alberta T5S 2L4, Canada
Special Offer
Save 10-30%
Holiday Inn Express Hotel & Suites Edmonton at the Mall
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Ranked #56 of 89 Hotels in Edmonton
A recent review
4 of 5 stars reviewed 6 days ago
grampy2 Blind Bay, Canada
Write a Review

162 reviews from our community

Traveler rating
    37
    58
    32
    14
    21
See reviews for
67
25
5
33
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Any
English first
  • All months
    (162)
  • Mar-May only
    (40)
  • Jun-Aug only
    (41)
  • Sep-Nov only
    (45)
  • Dec-Feb only
    (36)
All months
Blind Bay, Canada
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We have stayed at HI Express several times over the years. First time at this location, and chose it primarily because of our past experiences and their competitive prices. Booked our three night stay online and arrived a bit early for our room to be ready. Check in and stayed in a King Suite on the second floor. Let me... More 

Was this review helpful? Yes
Calgary, Canada
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We booked this hotel as a visiting hockey team from Calgary, because it had a pool. Upon check in, the front desk clerk did not greet us with even a hello, she barely looked up from the paper work she was completing. Everything was done in a very business-like manner, keep in mind I had two excited kids on their... More 

Was this review helpful? Yes
Kaitlyn_YEG, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton at the Mall, responded to this review

Dear Mac Family, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level... More 

Regina, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is a very nice hotel, it is clean quiet and comfortable. It is only a couple of blocks to the west Edmonton mall and there is plenty of other shopping and dining areas that are very close as well. We would definitely stay here again. The staff was very nice and friendly during our stay

Was this review helpful? Yes
Kaitlyn_YEG, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton at the Mall, responded to this review

Dear Kristina, Thank you for your review of your recent stay at our hotel, we truly appreciate your kind words about our staff and hotel. I am pleased to hear you enjoyed the closeness of our hotel to most of Edmonton's attractions and restaurants. We hope you choose to stay with us again for your next trip to Edmonton. Thank... More 

Fort Frances, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 24, 2015

Very nice, clean room, we booked a suite because we had 6 all together so the room size was perfect. Only complaint was that there was no hot water in the evening when we arrived after a long day of day of driving. Hot breakfast was nice and the hotel was very close to the mall

Was this review helpful? Yes
Kaitlyn_YEG, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton at the Mall, responded to this review

Dear Guest, Thank you for your for your feedback. We understand and apologize for the inconvenience that may have been caused by having no hot water. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are... More 

Calgary, Canada
1 review
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed March 6, 2015

My wife and I awoke in the middle of the night to bed bugs crawling on us. The front desk manager helped us promptly, finding us another room and providing us with contact information to the General Manager of the hotel. The next morning we were informed that the charge for the night was reimbursed (good) and that they had... More 

Was this review helpful? Yes 8
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton at the Mall, responded to this review

Dear Mr. Doug B, Thank you very much for your recent stay with us. Our hotel is very proud of its level of service, cleanliness and quality of product. It is regrettable that your stay was negatively affected due to poor room cleanliness and lack of follow up from the hotel management. Please accept our sincere apologies for any inconvenience... More 

Moose Jaw
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 18, 2015

Had a kids suite with king bed and two bunk beds. Enjoyed quiet good nights sleep. Our bathroom door wouldnt close so had to call maintenance. Downside: we were charged one price for Sunday and a slightly higher price for Monday, Tuesday which made no sense to me. Breakfast had gluten free options. Clean facilities.

Was this review helpful? Yes 2
Kaitlyn_YEG, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton at the Mall, responded to this review

Had a kids suite with king bed and two bunk beds. Enjoyed quiet good nights sleep. Our bathroom door wouldnt close so had to call maintenance. Downside: we were charged one price for Sunday and a slightly higher price for Monday, Tuesday which made no sense to me. Breakfast had gluten free options. Clean facilities. Dear Guest, We appreciate your... More 

Airdrie, Canada
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 2, 2015

Stayed overnight so the kids could spend the day at the West Edmonton Water Park. We stayed in a kids suite that had a king sized bed and a separate area with a bunk bed for the kids. Good sized room with a small kitchenette (think bar fridge microwave). Room was on the main floor and very clean.

Was this review helpful? Yes 3
Kaitlyn_YEG, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton at the Mall, responded to this review

Dear guest, Thank you for your fantastic rating towards our hotel. I'm very pleased to hear that you and your family enjoyed the kids suite and the near by attractions located at West Edmonton Mall. We hope to see you again for your next trip to town. Thank you, Kaitlyn, Guest Services Manager. More 

Saskatoon, Canada
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed December 11, 2014

For a quick Christmas shopping trip to Edmonton, we decided to stay at a mid-priced hotel near the West Edmonton Mall. On the plus side, it was a very short drive to the Mall, the room was clean, and we were pleasantly surprised by the number of selections at the breakfast bar, which was included in the price of the... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton at the Mall, responded to this review

Dear RickLJJ, Thank you for your recent stay with us and for reviewing our property. I am happy that our location worked for you and that you found our rooms clean. Unfortunately, your overall satisfaction was negatively affected by the room assignment and the noise challenges. Please accept our sincerest apologies for any inconvenience this may have caused you. We... More 

Calgary, Canada
Contributor
15 reviews 15 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed December 8, 2014

I stayed in this hotel for 1 night on Dec 3 when I was in a working mission in Edmonton. So, I just stayed at hotel for a night and I was not able to use the amenities. Hotel was clean and so near to the Mall. In this area, there are lots of hotels. The main problem for my... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton at the Mall, responded to this review

Dear Reza2044, Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel and apologize for the shortfalls you... More 

Edmonton, Canada
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 24, 2014

This was a last minute reservation, booked during the Christmas shopping season so we were pleasantly surprised with the relatively low cost and welcome amenities...since the hotel is a mere five minute drive from West Edmonton Mall! Our room was spacious, clean and well appointed - the bathroom was a bit on the cramped side - however... The included FULL... More 

Was this review helpful? Yes 1
Questions? Get answers from hotel staff and past guests. Ask a question

33 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (8)
Viewed
Bathroom (1)
Viewed
Room/suite (4)
Viewed
View from room (1)
Viewed
Hotel & grounds (1)
Viewed
Family/play areas (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (25)
Viewed
Room/suite (7)
Viewed
Hotel & grounds (4)
Viewed
Dining (3)
Viewed
Business center/function rooms (2)
Viewed
Pool/beach area (1)
Viewed
Family/play areas (1)
Viewed
Other (7)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities