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All 89 Edmonton hotels

Holiday Inn Express Hotel & Suites Edmonton at the Mall

2.5 of 5 Hotel   |   10017 179 A St, Edmonton, Alberta T5S 2L4, Canada
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Holiday Inn Express Hotel & Suites Edmonton at the Mall

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Ranked #49 of 89 hotels in Edmonton
A recent review
5 of 5 stars reviewed 1 week ago
Huntlg Moose Jaw, Canada
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138 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Any
English first
Moose Jaw, Canada
Top Contributor
61 reviews 61 reviews
17 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 1 week ago

the stay was great as usual, not an issue, nice and quiet even with kids and spring break. Service was great as usual, breakfast excellent and ladies at breakfast friendly as usual. No problems with anything and best location

Was this review helpful? Yes
Okotoks, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 of 5 stars Reviewed 3 weeks ago

Having previously stayed at this location on business ( approx. 30 times in the past year, front desk staff know me by name ) I had the exact same issue each of the past 5 or 6 stays. Even though I had requested a late check-out, ( Priority Platinum Member ) I had housekeeping banging on my door prior to... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton at the Mall, responded to this review

Dear mpwrider, Thank you for bringing this to our attention. I’m very sorry to hear about your experience on your recent stay. We would like to follow up with you. We have sent you a private message in effort to obtain more information. I look forward to hearing back from you very soon. Thank you again for your comments, and... More

Langley City, Canada
Senior Contributor
46 reviews 46 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Everything I have says Holiday Inn Express for this hotel but clearly this suite location is transitioning. For those business people who are travelling with a young family (come on we all do it) this would be a great spot. Ask for the Kids Suite. Pocket doors separate a room with bunk beds, with its own entrance to the bathroom.... More

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Cold Lake, Canada
1 review
1 of 5 stars Reviewed 4 weeks ago

We didn't even have a chance to stay at this hotel and probably won't book again in the future. Although it was my fault for not reading the fine print, I can't remember when the last time was that I saw a hotel that would charge a full night stay for cancelling...and we cancelled 2 weeks in advance. I could... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton at the Mall, responded to this review

Dear Bettina L, Thank you for taking the time to convey your comments regarding your recent experience with us. Providing excellent customer service is one of the things we pride ourselves on and we are sorry to read that in this case you feel we have fallen short of your expectations. We would love to regain your faith in our... More

Calgary
Senior Contributor
35 reviews 35 reviews
15 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed February 27, 2014

Rooms are average. Only one restaurant within walking distance. Pool was closed for renovation but no mention of this when making the reservation and no discount. Free breakfast was good. Quiet rooms. Comfy beds. Despite the name it is NOT at the mall.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton at the Mall, responded to this review

Dear Freightcarr, Thank you for taking the time to express your thoughts and concerns. We are so glad you liked the breakfast selections we offer. Please allow us to apologize for the shortfalls you have experienced during your stay. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.Your review will be used to... More

Coaldale, AB
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 20, 2014

We stayed as a family with 3 children under 7. We booked the 2 queen bed suite and were very impressed! Great layout, rooms well insulated. Could hear some noise through the hallway door but not a big deal. The hotel was clean, and staff very friendly. The pool at the hotel was closed for renos, but arrangements were made... More

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Calgary, Canada
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed February 10, 2014

We stayed here for one night and were looking forward to it as we had stayed here several years ago and quite liked it then. This time was disappointing. There was constant noise between the traffic outside and noise from other rooms and the hallway inside. And the heater/air conditioner was quite noisy. Breakfast included ham and eggs that looked... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton at the Mall, responded to this review

Dear Amy H, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the shortfalls you have experienced during your stay. Your comments are highly valuable and will assist us in our continuous efforts to maintain and improve the service level we aim for. Rest... More

Calgary, Canada
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 4, 2014

I have stayed at this hotel previously for business purposes. I was recently here for a 4 night stay in January 2014. I had a smooth easy check-in. Room was large and very clean. Bed and pillows were comfy. No complaints!

Was this review helpful? Yes 1
Regina, Canada
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 27, 2014

My husband and I stayed in this hotel January 16th and 17th. Upon returning home by January 21st my husband started to see bite marks on his body. As we have never been exposed to bed bugs we were not sure what was causing it we did not become concerned until it continued. By Thursday he was covered in bite... More

Was this review helpful? Yes 4
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton at the Mall, responded to this review

Dear Kim M, Thank you for taking the time to convey your comments regarding your recent experience with us. Providing excellent customer service is one of the things we pride ourselves on. We would love to regain your faith in our hotel and would welcome the opportunity to discuss your stay in further details. We have sent you a private... More

Jasper, Canada
Top Contributor
80 reviews 80 reviews
26 hotel reviews
209 helpful votes 209 helpful votes
3 of 5 stars Reviewed January 7, 2014

We spent another night here on a recent quick trip in and out of Edmonton (have stayed before). It's a convenient location for West Edmonton Mall and other services and shopping in the west end of the city. Prices are creeping up at the various west end hotels though and I think they're getting to be a bit much for... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton at the Mall, responded to this review

Dear krp329, Thank you for leaving a comprehensive review, highlighting not only the bad but also the good. We are so pleased you liked the fine location of our hotel and the room accommodations you had. Please allow us to apologize for the issues you had in our dining area and our food selections was less than satisfactory. We also... More

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Additional Information about Holiday Inn Express Hotel & Suites Edmonton at the Mall

Also Known As:
Holiday Inn Express Hotel And Suites Edmonton At The Mall
Holiday Inn Edmonton
Edmonton Holiday Inn
Holiday Inn Express Edmonton
Holiday Inn Express Hotel & Suites Edmonton At The Mall Alberta
Address: 10017 179 A St, Edmonton, Alberta T5S 2L4, Canada
Phone Number:
Location: Canada > Alberta > Edmonton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #49 of 89 hotels in Edmonton
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Edmonton at the Mall 2.5*
Official Description (provided by the hotel):
Welcome to our Alberta Hotel near West Edmonton Mall Enjoy a comfortable stay at the Holiday Inn Express Hotel Edmonton - At the Mall, located just 10 minutes from downtown. Unlike other Edmonton hotels, we provide convenient access to major area attractions, excellent Alberta restaurants and important local businesses. While lodging with us, you will find plenty to do near our Alberta hotel. Just a minute away, West Edmonton Mall can satisfy all of your shopping and entertainment needs, with more than 800 stores, countless restaurants and a wave pool. Also close by, Edmonton Valley Zoo, TELUS World of Science and Fort Edmonton Park provide plenty of fun for your visit. For sports fans, Edmonton's beloved Oilers of the NHL are also in town. In addition to being a great place for families, this Holiday Inn Express is also ideal for guests on business in Alberta. Our hotel offers six meeting rooms and a Business Centre and features amenities aimed at the smart business traveler who is looking for a comfortable stay at an unbeatable rate. We set you up for success with a hearty meal each morning. Other Edmonton hotels can't compete with our quality corporate services and amenities. You simply will not find another Alberta hotel near West Edmonton Mall that gives you the comfort, convenience and great location we provide at the Holiday Inn Express. Check out our incredibly low rates and make your reservation today. ... more   less 
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