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Holiday Inn Express Hotel & Suites Edmonton at the Mall

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10017 | 179A St NW, Edmonton, Alberta T5S 2L4, Canada
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Holiday Inn Express Hotel & Suites Edmonton at the Mall
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187 Reviews from our TripAdvisor Community

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Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 27, 2015 via mobile

Family of four, we spent 2 nights before and after Boxing day :very comfortable Room and great breakfast Nice staff , helpful and efficient Good products for Bath I do recommend it, we'll visit Again when we Come Back for shopping in edmonton Very good expérience Gym and pool

Helpful?
Thank Julie A
Kaitlyn W, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton at the Mall, responded to this review

Dear Julie A, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We look forward to having the opportunity in welcoming you back in the future! Sincerely, Kaitlyn W. Guest Services Manager. More 

Bellevue, Alberta
Level Contributor
69 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed December 10, 2015

This was a great find in a large city.The hotel was clean and nice with large size rooms.I asked to move rooms with no problems as the room facing the train was quite noisy.The rooms were quite spacious and clean.It was a block from shopping, restaurants and the train station.

Helpful?
Thank ccbjenkins
Kaitlyn W, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton at the Mall, responded to this review

Dear ccbjenkins, Thank you for your review regarding your most recent stay with us. I am pleased to hear that you enjoyed the location of our hotel to most of Edmonton's main attractions. We hope to have the opportunity to welcome you back in the future. Sincerely, Kaitlyn W. Guest Services Manager. More 

Calgary, Canada
Level Contributor
163 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 stars Reviewed November 28, 2015

Moved here from another IHG property in the city and by far, this was the best Holiday Inn Express that I have ever stayed in. Although the property itself is not new but it is well kept and very clean. Check in was swift and IHG status was acknowledged and was given the choices of the usual Welcome Amenities. Front... More 

Helpful?
Thank yycflip
Kaitlyn_YEG, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton at the Mall, responded to this review

Dear yycflip, Thank you very much for your Five-Star review regarding your stay with us. I am very pleased to hear that we were able to meet your expectations. I will be sure to share your comments with our staff so they know to keep up the good work. We look forward to having the opportunity in welcoming you back... More 

Saskatoon, Canada
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed November 15, 2015 via mobile

We were very disappointed in this hotel. #1 we had a room with 2 queens and sofa bed. It was very small and cramped, the layout made no sense and we could hardly close the door from the hallway. #2 We were about to go get ice, grabbed the ice bucket opened it up and what did we find.....an Apple... More 

Helpful?
Thank Shelcey
Kaitlyn_YEG, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton at the Mall, responded to this review

Dear Shelcey, Thank you for bringing this to our attention. I would like to apologize for the inconveniences you faced during your stay. I will be sharing your comments with our Housekeeping Manager, as that is not up to our normal standards. I would like to inquire more about your experience with us, please feel free to contact me at... More 

Calgary, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed November 14, 2015

Small rooms. There is not much moving space inside the room. Beds are poor quality. We had very severe back pain after one night sleep on the bed. Very small bathroom. No moving space inside. Just one person can get in. Over-crowded breakfast area.

Helpful?
Thank Traveller1154913
Kaitlyn_YEG, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton at the Mall, responded to this review

Dear Traveler1154913, Thank you for your review regarding your recent stay with us. Please accept our sincerest apologies for the inconveniences you experienced during your stay with us, as this is not up to our normal standards.Our staff work hard to ensure our facilities and services are working efficiently for our valued guests; I will share your comments with our... More 

Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed October 11, 2015 via mobile

I recommend it . Absolutely up to the staff . excellent rooms with breakfast buffet . if you change from Edmonton go there without fear Airport only five minutes by car . absolutely to use if you have stairs where you have a night of waiting

Helpful?
Thank Isaia C
Kaitlyn_YEG, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton at the Mall, responded to this review

Dear Isaia C, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Kaitlyn W. Guest Services Manager. More 

Durban, South Africa
Level Contributor
53 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed October 4, 2015

We stayed a night at the holidayinn express in Edmonton on a road trip through BC and Alberta . Large spacious rooms with all the amenities. Coffee machine and fridge . A Basic bathroom clean and comfortable. Value for money perfect for a short stay close to the mall

Helpful?
1 Thank Shehnaz M
Kaitlyn_YEG, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton at the Mall, responded to this review

Dear Shehnaz M, Thank you for your Four-Star review, we appreciate your feedback. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Kaitlyn W. Guest Services Manager. More 

Level Contributor
42 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed October 3, 2015

The staff was so amazing. I had booked at the wrong holiday inn because I needed to be close to the mall for a course. They quickly got on the phone and changed it for me.the hotel was very clean. The free breakfast in the morning was excellent. I am an IHG member and it is so easy to earn... More 

Helpful?
Thank Sharon N
Kaitlyn_YEG, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton at the Mall, responded to this review

Dear Sharon N, Thank you for your Four-Star review regarding your most resent stay at the Holiday Inn Express & Suites - West Edmonton at the Mall. We truly appreciate your feedback as an IHG® Rewards Club member. I am happy to hear that our staff were able to accommodate and assist with relocating your reservation. I will be sure... More 

Prince Rupert, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 16, 2015

Great experience with this hotel. Very clean all around the property. Staff were very polite and helpful. Breakfast bar was great, had a variety of food, which was helpful with 2 young kids. Room was cleaned every day and in very good shape. Air conditioner was on the louder end, but with 25 C outside it was much appreciated. Pool... More 

Helpful?
1 Thank Dmorash
Kaitlyn_YEG, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton at the Mall, responded to this review

Dear Dmorash, Thank you for your Four-Star review, we value your feedback. I am pleased to hear we were able to meet your expectations. We will share your comments with our General Manager and take them into consideration when making improvements. We hope you choose to stay with us again for your next trip to Edmonton! Sincerely, Kaitlyn W. Guest... More 

Houston, Texas
1 review
4 of 5 stars Reviewed September 16, 2015

It was nice staying here. The rooms were spacious and comfortable and they had a fridge and microwave. It is close to the mall, which was why we chose it. Also there are several choices for a meal around that you could walk to. Breakfast was fine and the staff was friendly and helpful.

Helpful?
Thank sucaba
Kaitlyn_YEG, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton at the Mall, responded to this review

Dear Sucaba, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Kaitlyn W. Guest Services Manager. More 

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