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Fantasyland Hotel & Resort

3.5 of 5
Hotel website
17700 87th Ave, Edmonton, Alberta T5T 4V4, Canada
Fantasyland Hotel & Resort
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Ranked #41 of 89 Hotels in Edmonton
A recent review
5 of 5 stars reviewed 2 days ago
Charleen76 Calgary, Alberta, Canada
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712 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (142)
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Calgary, Alberta, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Although the booking agent failed to book our room as 2 adults and 2 children - that was easily fixed when they tried to give us a free room upgrade to a King with no second bed. The booking agent also failed to put the adventure package onto our booking as per her email stating she did, so the lady... More 

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St. Albert, Canada
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The room was expensive for a non-themed room however we were unexpectedly upgraded upon check-in and the room we ended up with was amazing. The staff was very friendly and helpful. The room was very clean, the room service was great and the hotel was quiet throughout the night.

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Fantasyland H, General Manager at Fantasyland Hotel & Resort, responded to this review

Hi DonnaB1969, We are pleased to hear that you found your stay at Fantasyland Hotel positive. We will make sure to pass on your comments to our team so they are aware that their hard work is recognized. More 

Calgary, Canada
Top Contributor
68 reviews 68 reviews
13 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed here for three nights and 4 days. I just want to commend the staff for being so friendly especially Marichu and Junelyn. They were so helpful. My husband had a problem with his knee and Marichu called the in house medical centre for him to be accommodated. The rooms we have stayed were different for each day so... More 

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Fantasyland H, General Manager at Fantasyland Hotel & Resort, responded to this review

Hi laaglaag, We are very happy that you enjoyed your stay at our unique hotel. I will make sure to pass on your positive comments to Marichu and Junelyns managers so they are recognized for the customer service they provided to you during your recent stay. We are happy to hear that you took advantage of one of our many... More 

Gabriola Island, Canada
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We have stayed at this hotel on many occasions and find it a very comfortable place to stay while in Edmonton. The rooms are very nicely furnished and the beds very comfortable. Shopping and entertainment is fantastic with something for everyone. We didn't stay in a theme room this time but if it is your first visit I would recommend... More 

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Fantasyland H, General Manager at Fantasyland Hotel & Resort, responded to this review

Hi Russell L, Thank you for choosing the Fantasyland Hotel and for your review. We are very happy to hear that you found the accomodates surberb and find it comfortable every stay. We hope to see you again soon. More 

canada
Contributor
11 reviews 11 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Friends of ours came in to visit and of course they wanted to stay in the mall. We spent a night there and that was enough. The rooms where way over priced. They are dated and need to be cleaned. There was hairs everywhere. There was dust all over and the tub was scummy. We spoke to the MOD but... More 

Was this review helpful? Yes 1
Fantasyland H, General Manager at Fantasyland Hotel & Resort, responded to this review

Good Afternoon Kat627, We are sorry to hear that your stay did not meet your expectations. We take your concerns very seriously and I was hoping that you can contact Faren at faren.critch@flhwem.com or 1-780-444-5529 to discuss the items you mentioned in more detail so we can pass them on to the department managers. More 

Calgary, Canada
Senior Reviewer
8 reviews 8 reviews
3 of 5 stars Reviewed 1 week ago

The room was clean and very nice and comfy. Not a theme room but it had a jacuzzi in it. Bed was comfortable and pillows were too. However, the blackout blind didn't cover the whole window. There was a 12 inch gap at one end and we couldn't stretch the curtain to cover it. Because of that we found out... More 

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Fantasyland H, General Manager at Fantasyland Hotel & Resort, responded to this review

Hi mjbiam, Thank you for your review about your most recent stay with us at Fantasyland Hotel. We are happy to hear that you found the bed and pillows in your room were comformable. We will make sure to review your comment about the blinds and thermostat, we appreciate your feedback and suggestions on how we can improve this and... More 

Saskatoon, Canada
1 review
1 of 5 stars Reviewed 1 week ago

In Edmonton for the Womens World Cup, four friends and I booked a Roman room for $300+/night which had two double beds and a "day bed" for the weekend. Issue 1: The "day bed" turned out to be a fairly uncomfortable chaise. Unsuitable to sleep on. Issue 2: Room was not cleaned after the first night. Not even fresh towels.... More 

Was this review helpful? Yes 5
Fantasyland H, General Manager at Fantasyland Hotel & Resort, responded to this review

Hi Jared A, We followed up with our Front Office Manager, Taha and he advised us that he has contact you and resolved your concerns with your stay. Thank you for taking the time to speak with him. More 

2 reviews
3 of 5 stars Reviewed 1 week ago via mobile

Stayed in the Roman theme room for an evening with my husband. The room was surprisingly clean as we had stayed in the Polynesian room about 6 years ago and it was filthy. We were pleasantly surprised by the cleanliness. Would have given five stars if the walls weren't paper thin, apparently as adults on a night out without our... More 

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Fantasyland H, General Manager at Fantasyland Hotel & Resort, responded to this review

Hi LRHoule17, We are very happy to hear that you enjoyed the Roman theme room during your recent stay. We appreciate your feedback and letting us know about the sound of the jacuzzi being disturbing to other guests. I was able to look up your reservation by your last name and have asked our maintenance department to take a look... More 

Heidelberg, South Africa
Contributor
12 reviews 12 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 2 weeks ago

So, many times while on business in Edmonton I was told about the Fantasyland hotel. I finally decided to give it a try. It is located within the mall which is very useful. So here I am, checking in on Monday afternoon. I did not book a theme room as the price were just ridiculous, and I was here on... More 

Was this review helpful? Yes 1
Faren C, Manager at Fantasyland Hotel & Resort, responded to this review

Hi AudreyvH3, We are sorry to hear that you didn't find your stay at Fantasyland Hotel satisfactory. I have made sure to pass on your concerns to the appropriate department managers so they can speak with their staff. I am hoping that you would be able to contact me directly so we can discuss your stay in a little more... More 

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