I spent two nights here for a business conference in early May. For a hotel that touts itself as up scale, the Chateau Lacombe isn't very impressive. I found it difficult to find it (the directions from their website seemed to skip a step) and it took me a couple passes on one-way streets to finally figure out where the... More

I recently spent 4 days at the Chateau Lacombe while waiting to take possession of my condo in Edmonton. Check in and out went very smoothly and all the the staff I dealt with were polite and helpful. My room on the 22nd floor had a wonderful view of the city and river valley. While the room furniture was standard... More

My experience was very disappointing. We asked for a room with a river view which was straining your neck past the next door hotel to get the view. Our dining experience at Cafe Lacombe was horrible. I was grateful my daughters were with me or I would have walked out without paying for a burnt steak dinner, minimal vegetables and... More

I was under the impression that I was staying at four-star hotel when I booked at the Crowne Plaza for a business trip. Let me put it this way, giving it a 'two-star' rating would be generous. I ROOMS Old, chipped, worn furniture that looks cheap. Very small rooms. There was no robe or any special items in the room.... More

I expect more of a Crowne Plaza Hotel, so I was very disappointed. Our room had not been prepared properly. There was an uneven number of towels. It looked like the soiled towels from the previous guest had been removed but not replaced. When I phoned the desk the receptionist asked "How many towels do you want?" I told her... More

Arrived in Edmonton for a hockey tournament on one of the busiest weekends of the year and was astonished to find out they had given our room away. We had a confirmation number and were told we were supposed to have arrived a day earlier so they had given our room away. The lady at the front desk was very... More

I booked this hotel for our 10th anniversary. They had a special which included dinner at the revolving restaurant. We did some shopping and were running a little behind for our 6pm reservation. We pulled up to the valet parking. The bellman watched us pull up from behind the first pair of glass doors then turned and walked into the... More

This past weekend I stayed at the Crowne Plaza. I found the staff helpful and friendly but the room was pretty outdated. Wallpaper was starting to peel off, and the enamel on the bathtub was peeling and the furniture had seen better days. I was very pleased with the bed. It is obvious that they've taken the opportunity to update... More