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The Fairmont Hotel Macdonald

Certificate of Excellence
GreenLeadersSilver level
10065 100th St, Edmonton, Alberta T5J 0N6, Canada
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The Fairmont Hotel Macdonald
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549 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (122)
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  • All months
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    (135)
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    (178)
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There are newer reviews for The Fairmont Hotel Macdonald
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Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 1, 2014

The Fairmont Edmonton is a very comfortable hotel, guests are well looked after, a special place to be. Rooms are very comfortable, lovely soft beds, a good nights rest, facilities are excellent, wish I could afford to go there more often!

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
Toronto, Canada
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed June 30, 2014

Hi, are you a business traveler like me? Do you, perhaps, require the use of this newest of inventions, the "internet"? Do you enjoy being able to do things like book a flight or check emails? If so, this hotel is not for you! I cannot believe that in this day in age a hotel chain (any hotel chain, let... More 

Was this review helpful? Yes
GarrettTurta, General Manager at The Fairmont Hotel Macdonald, responded to this review

Thank you for choosing to stay with us and for taking the time to share your feedback. We certainly understand the importance of Wi-Fi in our hotel and we had made changes to upgrade and enhance the service, however we encountered several glitches with our new system that have now been rectified. We do apologize for any inconvenience this may... More 

Petrolia, Canada
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed June 27, 2014

A beautiful old hotel with updated, modern amenities. Considered to be elegant. Very high room rates for such small rooms, but you're paying for the location, view, greeters, etc. Staff are friendly and very responsive.

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 1
Slave Lake, Canada
Level Contributor
42 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed June 23, 2014 via mobile

We went to the fairmont on our anniversary. What a place. Beautiful setting. Gorgeous gardens an patio.. The deluxe rooms are luxurious an spacious. We had an absolutely fabulous time. Would recommend it to anyone looking for a romantic get away or even jus a relaxing weekend.. The food is a little pricy but really good!

Was this review helpful? Yes 1
GarrettTurta, General Manager at The Fairmont Hotel Macdonald, responded to this review

Thank you for choosing to spend your special occasion with us. We are very pleased that you were able to take advantage of our gardens and patio. In addition, we are pleased that we were able to add to the enjoyment of your special get a way weekend. We do hope to welcome you back to The Fairmont Hotel Macdonald... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 23, 2014

Stayed here for one night for business. Arrived and attended the tea on Sunday afternoon. Waited 15 minutes to be approached at the table to get something to drink. When service did come I had tinfoil piece in my perscutto and my plate was dripping wet. It appear that they didn't have enough waitstaff for the people booked and reserved.... More 

Was this review helpful? Yes 2
GarrettTurta, General Manager at The Fairmont Hotel Macdonald, responded to this review

Thank you for choosing to stay with us and for taking the time to share your comments. It was very disappointing to hear the service you experienced as this is certainly not indicative of the level we provide. I can assure you that your comments will be shared with my team to ensure any deficiencies are corrected for the future.... More 

Calgary, Canada
Level Contributor
162 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 stars Reviewed June 17, 2014

This is a great hotel located on the hill overlooking the river valley. Located in the center of downtown Edmonton with outstanding rooms with views, great restaurants and bars, very nice spa facilities . A great hotel for business or just a fantastic weekend as we did. The staff are very helpful and polite. The garden at the back of... More 

Was this review helpful? Yes
GarrettTurta, General Manager at The Fairmont Hotel Macdonald, responded to this review

Thank you for choosing to stay with us and for taking the time to share your comments. It was very gratifying to hear your feedback on our hotel. I will ensure your comments are shared with my team. We do hope to welcome you back to The Fairmont Hotel Macdonald in the near future. Regards, Garrett Turta General Manager More 

Niagara Falls, Canada
Level Contributor
276 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 337 helpful votes
4 of 5 stars Reviewed June 16, 2014

Stayed here for two nights on business. I love the old Fairmont hotels across Canada. Earlier this year I had stayed at the Fairmont hotels in Quebec, Montreal and Vancouver. This was the first time I stayed at this one. I found it to be on a much smaller scale than the others I've stayed at. The lobby area is... More 

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Riverside
Level Contributor
3 reviews
3 of 5 stars Reviewed June 16, 2014

staff blaming the corporate office and most likely corporate office blaming the staff however lots of hidden charges which they never explain at the time of the check in and they charge for internet could you believe that I stay in many hotels last year the hole year spend it in the hotel and it was first that I was... More 

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
GarrettTurta, General Manager at The Fairmont Hotel Macdonald, responded to this review

Thank you for taking the time to share the comments of your most recent stay as we are always looking for ways to improve. It was very disappointing to hear your comments on our team blaming corporate office. I can assure you that I will be following up as this should never be the case. With regards to our internet,... More 

Calgary, Alberta
Level Contributor
310 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 230 helpful votes
4 of 5 stars Reviewed June 9, 2014

From the moment I arrived in my car, to the departure two days later, the vast majority of the staff were polite, helpful, and efficient. Dave greeted us and promptly took care of our car and luggage, and even had a good conversation about the other Fairmont hotel we were both very familiar with. At check-in, we encountered friendly and... More 

Was this review helpful? Yes
GarrettTurta, General Manager at The Fairmont Hotel Macdonald, responded to this review

Thank you for taking the time to share the comments of your most recent stay. It was very nice to read the comments regarding our superb service, however disheartening to hear the service you received in our Harvest Room. I would appreciate if you could contact me personally so I could learn more of your experience to correct any deficiencies.... More 

Edmonton, Canada
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed June 7, 2014

My husband and I stayed at this hotel on our wedding night, and chose this hotel because of the beautiful architecture and rich history of the hotel. The staff were friendly, but upon entering our room, I had stumbled upon a dog bone (or so we think) near the window sill. We called the front desk and they immediately switched... More 

Was this review helpful? Yes 3
GarrettTurta, General Manager at The Fairmont Hotel Macdonald, responded to this review

Congratulations and thank you for staying with us and for taking the time to share your feedback. It was very disappointing to hear the comments of your stay with us. We pride ourselves on ensuring a very high level of attention to detail and it appears that we have failed in this instance. I have personally followed up with my... More 

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