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The Fairmont Hotel Macdonald

#13 of 89 Hotels in Edmonton
Certificate of Excellence
GreenLeadersSilver level
10065 100th St, Edmonton, Alberta T5J 0N6, Canada
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The Fairmont Hotel Macdonald
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The Fairmont Hotel Macdonald
The Fairmont Hotel Macdonald
The Fairmont Hotel Macdonald
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489 reviews from our community

Traveler rating
    259
    147
    49
    23
    11
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73
159
34
160
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Customer service excellent from the valet parking staff to the staff at reception. The Matradee and waiters also very friendly and professional. Rooms starting to get out dated with paint chipping on ceiling and walls. Rooms very noisy, heard the couple next door having sex twice. Lol, last time we stayed at a hotel that was 100 years old we... More 

Was this review helpful? Yes 2
St. Albert
1 review
5 of 5 stars Reviewed 1 week ago

If you haven't stayed at a Fairmont resort before you are in for a treat, if you have you know you will definitely enjoy your stay. Staff is well above average and will treat you with respect and kindness.

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
Calgary
1 review
5 of 5 stars Reviewed 2 weeks ago

Excellent customer service; the staff was very knowledgeable, friendly, and professional; the spa and gym were great; and the location is excellent. This was probably the best Fairmont service that I have experienced.

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
GarrettTurta, General Manager at The Fairmont Hotel Macdonald, responded to this review

Thank you for taking the time to share your feedback. It was very nice to hear that you enjoyed your stay and I appreciated hearing that you felt this was probably the best Fairmont Service you experienced. I will ensure your comments are shared with my team. We do hope to welcome you back to Fairmont Hotel Macdonald in the... More 

Suburban Philadelphia
Top Contributor
109 reviews 109 reviews
18 hotel reviews
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A lovely historic building. Rooms could use a little updating (peeling wallpaper, scratched furniture) but very comfortable and charming. The facade driving up is lovely. The haunted bar is really beautiful. Staff friendly and knowledgable. This is definitely the most upscale hotel in town.

Was this review helpful? Yes
GarrettTurta, General Manager at The Fairmont Hotel Macdonald, responded to this review

Thank you for choosing to stay with us and for taking the time to share your feedback. It was pleasing to hear that you enjoyed your stay, however disheartening to hear the few deficiencies that you had in your room. I will ensure these are rectified immediately. We look forward to welcoming you back in the near future. Regards, Garrett... More 

Chilliwack, Canada
Senior Contributor
34 reviews 34 reviews
18 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I'm a platinum member and spent over 60 nights in many different Fairmont's in 2014. Well on my way to similar year for 2015. This hotel is way below average for a Fairmont. A few reasons why. - loud plumbing noises all day long, painful when sleeping - worst pool area when it came to cleanliness - worst house keeping... More 

Was this review helpful? Yes 2
GarrettTurta, General Manager at The Fairmont Hotel Macdonald, responded to this review

Thank you for taking the time to share your feedback. It was very disheartening to hear your comments regarding our property. I will ensure that we find any loud plumbing noises and have this corrected. I will personally visit your room and make sure all deficiencies are corrected. In addition, I have spoke to my Executive Housekeeper and we will... More 

Cold Lake
1 review
5 of 5 stars Reviewed 2 weeks ago

Took my 2 kids to concert. . Room services was fast and the food was hot when arrived. Has a great breakfast in the morning. Buffet was very good. Staff was very friendly WILL BE BACK AGAIN Excellent OVERALL

Review collected in partnership with Fairmont Hotels & Resorts

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Drayton Valley, Canada
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stay here when ever we are in the down town area. We enjoy staying at Fairmont hotels and have been to many of them. We are always struck by the charm of the buildings and the friendly and helpful staff. We enjoyed afternoon tea in the harvest room, and many drinks in the lounge. We always enjoy the cocktail... More 

Was this review helpful? Yes
GarrettTurta, General Manager at The Fairmont Hotel Macdonald, responded to this review

Thank you for your continued loyalty to our brand. It was very pleasing to hear that you enjoyed your stay and all that we had to offer. I am very happy that you took advantage of our afternoon tea and our food and beverage department. We look forward to welcoming you back in the near future to Fairmont Hotel Macdonald.... More 

Vancouver, Canada
1 review
5 of 5 stars Reviewed 3 weeks ago

Our experience at this hotel was amazing from start to finish. Everyone we interacted were friendly and welcoming. I took my mom to celebrate a milestone birthday, and the hotel went above and beyond to make it memorable for her (and me). The history of the hotel is incredibly interesting, and it is close to, or easy to get to... More 

Was this review helpful? Yes
GarrettTurta, General Manager at The Fairmont Hotel Macdonald, responded to this review

Thank you for choosing to stay with us for your special occasion. It was very pleasing to hear that we were able to add to your special memory. We pride ourselves on a high level of service and attention to detail and I am very happy that you were able to appreciate our service and loved that you stated we... More 

Senior Reviewer
7 reviews 7 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My husband always rents a suite when our anniversary comes around each year. The suites are lovely and very romantic. I personally enjoy the traditional decor and finishing. The location could not be better. Close to the core of downtown you can travel almost anywhere in minutes. Perfect place to spend an anniversary weekend relaxing and dining out on the... More 

Was this review helpful? Yes 1
GarrettTurta, General Manager at The Fairmont Hotel Macdonald, responded to this review

Thank you for choosing to stay with us for your special occasion. It was very nice to hear that you enjoyed your stay and that we were able to add to your special anniversary. Happy Anniversary and we hope to welcome you back to Fairmont Hotel Macdonald in the near future. I will ensure your comments are shared with my... More 

Grande Prairie
1 review
3 of 5 stars Reviewed 4 weeks ago

Jasper and Edmonton are very dated 3, 3.5 star hotels with a steam room and heated pool. Was hoping Edm. was a little nicer than Jasper but found the experience to be quite similar. These hotels need to realize that guest travel more and because of that expect more when they pay over $300 a night.

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
GarrettTurta, General Manager at The Fairmont Hotel Macdonald, responded to this review

Thank you for taking the time to share your comments regarding your recent stay. It was disheartening to hear that you did not receive value while staying with us. I will ensure that we review your room to ensure and deficiencies are remedied and ensure all amenities are up to standard. We are enhancing our offering continually and will take... More 

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