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Holiday Inn Express Hotel & Suites Edmonton South

#26 of 89 Hotels in Edmonton
Certificate of Excellence
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2440 Calgary Trail NW, Edmonton, Alberta T6J 5J6, Canada
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Holiday Inn Express Hotel & Suites Edmonton South
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Holiday Inn Express Hotel & Suites Edmonton South
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177 reviews from our community

Traveler rating
    66
    59
    32
    11
    9
See reviews for
62
25
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60
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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Grande Prairie, Canada
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This is a great hotel with well trained and professional staff, we really enjoyed our stay, the room is spacious, clean & well arranged, the room has all the amenities . The hotel is equipped with a modern swimming pool and offer free breakfast. Just check it out you wouldn't, regret it.

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Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

I was to be in the hotel through the entire week. I had Internet particularly Wi-Fi issues the last time I stayed around 8 months ago. At that time I could connect but very, very slow. I complained and was told they are working on it. This time I could connect but it would not register any of my 4... More 

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Duty Manager H, Front Office Manager at Holiday Inn Express Hotel & Suites Edmonton South, responded to this review

Dear Don R, I am sorry to read you recent review and your comments. We truly appreciate your feedback and the opportunity for us to improve our service. It is true we are always working on our internet to provide better services to our guests and we will continue to do so until we get it perfect. We also have... More 

Calgary, Canada
Contributor
13 reviews 13 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I'd first like to say that I love the Holiday Inn Express chain -- I used to work at one, I'm a rewards member, it's my favorite chain -- with the exception of this location. I've been forced to stay here several times over the last year, and been unimpressed every time. The pool is ridiculously small, and since my... More 

Was this review helpful? Yes 1
Duty Manager H, Front Office Manager at Holiday Inn Express Hotel & Suites Edmonton South, responded to this review

Dear Cassandrak, Thank you for taking the time to post your review. I would like to assure you that all comments weather positive or negative are appreciated and we do certainty take them seriously. We will be looking further at the issues you encountered during your stay to see what improvements we can make. Thank you again for sharing you... More 

ontario
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 3, 2015

My forth stay at this hotel was again great! I was there for a business trip for 10 nights. The location is close to 23 Ave, Calgary Trail and Antony Henday Hwy. Easy access to the mayor roads which is very important for me providing service to different locations in Edmonton, Sherwood Park and St. Albert. Friendly staff, great breakfast,... More 

Was this review helpful? Yes 1
Duty Manager H, Front Office Manager at Holiday Inn Express Hotel & Suites Edmonton South, responded to this review

Dear gstcanada, Many thanks for your kind review. I’m pleased to read your positive comments about our staff and services. We’re glad that everything meet your needs during your stay and we hope to see you again soon. Best Regards, Lisa McQuaid More 

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed April 2, 2015

Only thing good here was the customer service. other then that it's not good. Wifi was very slow. Half the time it didn't work. Rooms looks very old. Elevators sounds like it was ready to break. I would not recommend anyone staying at this holiday express. There's many others in this area that's way better

Was this review helpful? Yes 3
Grande Prairie, Canada
Contributor
13 reviews 13 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 24, 2015

Intelligent enough to figure things out without help but the room temperature control either didn't work or should have got help. Guest shouldn't need to ask for help for such things. Too late at night to finally figure out or ask for help. Children already sleeping. Otherwise, what was expected of a Holiday Inn with rate $135/night family of 4... More 

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Duty Manager H, Front Office Manager at Holiday Inn Express Hotel & Suites Edmonton South, responded to this review

Dear Philleesah, Thank you for your comments regarding your stay with us at Holiday Inn Express Edmonton South. Your feedback is of great value to us as it helps us target problem area. I do sincerely apologies that the thermostat in your room was difficult to operate. We do have a member of staff available 24 hours to assist with... More 

Lethbridge, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed March 20, 2015

We stayed here again after our first experience was a good one. Check in was quick and painless and they were very friendly with us. We did not use the pool area, however it did look nice and clean. Great sleep on a nice clean bed. The room was clean, and nothing to complain about. We did get up for... More 

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General_Manager_HIEX, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton South, responded to this review

Dear Bawneh, Thank you for the great review of your recent stay at the Holiday Inn Express & Suites Edmonton South. We are delighted that your stay was comfortable and pleasant. We are sincerely sorry that you had to wait for a parking space. Our parking lot is very large and, as you mentioned, we usually have plenty of spaces... More 

Contributor
12 reviews 12 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 16, 2015

Everything was great with this hotel. it's a very clean hotel, friendly staff and the breakfast is great. There are only 2 things that was not that good. 1.) they have an area on the back entrance that that people can smoke. My wife and I had to walk through two guys having a cigarette on the way in through... More 

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Alberta, Canada
Top Contributor
59 reviews 59 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 10, 2015

I booked the Hotel room 3 days ago and I can't find the hotel room near the Edmonton airport as that time. Holiday Inn was the only one have a room for me that night and I thought that will be really expensive for only a night. But they are really decent price. Hotel was nice and clean. And they... More 

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General_Manager_HIEX, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton South, responded to this review

Dear SwanMotoneer_AB, Thank you for providing your review on Tripadvisor. We appreciate your feedback. We pride ourselves on providing an excellent value accommodation for our guests with the best in class comfort, cleanliness and service. We hope you stop by again on your next trip to Edmonton. Regards, Holiday Inn Express & Suites Edmonton South More 

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 2, 2015

I have worked and stayed in many Holiday Inns. This Express has a great staff, from the check-in, breakfast, to the maintenance/houseperson who was shoveling outside. The room was comfortable, TV system outdated, but I imagine you will soon update to OPTIK. Internet speed was very good. Breakfast was excellent, the hotel was well prepared to welcome some sports team... More 

Was this review helpful? Yes
General_Manager_HIEX, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton South, responded to this review

Dear steflarousse, Thank you so much for the great review of your recent stay with us. We are delighted that your stay was comfortable and that our services met your expectations. We will share your feedback with the staff. Our staff work diligently to provide the very best quality experience for our guests each and every stay. Thank you. Regards,... More 

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