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Holiday Inn Express Hotel & Suites Edmonton South

#26 of 88 Hotels in Edmonton
Certificate of Excellence
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2440 Calgary Trail NW, Edmonton, Alberta T6J 5J6, Canada
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Holiday Inn Express Hotel & Suites Edmonton South
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Holiday Inn Express Hotel & Suites Edmonton South
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    184 Reviews from our TripAdvisor Community

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    Traveler rating
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    Rating summary
    • Location
      4 of 5 stars
    • Sleep Quality
      4 of 5 stars
    • Rooms
      4 of 5 stars
    • Service
      4 of 5 stars
    • Value
      4 of 5 stars
    • Cleanliness
      4 of 5 stars
    Traveler tips help you choose the right room.   Room tips (40)
    Date | Rating
    • English first
    • Italian first
    • Any
    English first
    • All months
      (184)
    • Mar-May only
      (51)
    • Jun-Aug only
      (51)
    • Sep-Nov only
      (52)
    • Dec-Feb only
      (30)
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    calgary
    Level Contributor
    56 reviews
    56 hotel reviews
    common_n_hotel_reviews_1bd8 52 helpful votes
    3 of 5 stars Reviewed 1 week ago NEW

    This Holiday Inn Express is the largest hotel in the HIE chain we have stayed at. Additional rooms have been added to this hotel since our last stay (which was many years ago), and the problem for the hotel and guests is the common areas were not enlarged enough to handle the additional guest load. Our stay, which was during... More 

    Was this review helpful? Yes
    Level Contributor
    16 reviews
    5 hotel reviews
    common_n_hotel_reviews_1bd8 23 helpful votes
    4 of 5 stars Reviewed 1 week ago

    Very nice rooms. I'm in the executive corner suite. Have a office room in my room. Very comfortable king bed. Nice big bathroom. Very clean and comfortable. Has a good selection for free breakfast. Has a pool and hot tub. Free parking and WiFi.

    Was this review helpful? Yes
    Duty Manager H, Front Office Manager at Holiday Inn Express Hotel & Suites Edmonton South, responded to this review

    Dear Dean B, Many thanks for the wonderful review posted recently and for taking the time to tell us of your experience with us. I hope it is not too long before we have the pleasure of welcoming you back again. Yours sincerely, Lisa McQuaid More 

    Calgary, Canada
    Level Contributor
    6 reviews
    3 hotel reviews
    4 of 5 stars Reviewed 3 weeks ago

    Had to make a trip up to Edmonton this pass weekend so we decided to stay here. Nothing fancy but worked great! Outdoor temp was 32C and the ac in room was great, room was clean and comfortable. Will stay again!

    Was this review helpful? Yes
    Duty Manager H, Front Office Manager at Holiday Inn Express Hotel & Suites Edmonton South, responded to this review

    Dear Sean M, Thank you for providing your review on Tripadvisor. We appreciate your feedback and we're glad to read that you did have a comfortable stay with us and that the A/C worked well for you. We hope that when you return to Edmonton for another visit you will choose to stay with us again. Best Regards, Lisa McQuaid More 

    Kelowna
    Level Contributor
    3 reviews
    3 hotel reviews
    3 of 5 stars Reviewed 3 weeks ago

    My family and I stayed two nights this week at this hotel. My bed sheets had dried blood stains on them. The cleanliness of the room wasn't the best. The hot tub was broken but no out of order sign put up. Initially when I called to say it was cold they said someone would turn the heat up but... More 

    Was this review helpful? Yes
    Duty Manager H, Front Office Manager at Holiday Inn Express Hotel & Suites Edmonton South, responded to this review

    Dear Kimberly D, Thank you for taking the time to provide feedback from your visit. We truly appreciate your feedback and the opportunity for us to improve our service. We will be sure to share your comments with our management. We are constantly working to ensure each guest has a memorable experience and your feedback will help us with this... More 

    Saskatoon, Canada
    3 of 5 stars Reviewed 4 weeks ago

    Clean, family-oriented hotel with a good breakfast and friendly staff. The location is really convenient, especially to South Edmonton Common. Despite these positives, we would think twice before staying there again. There was no fan in the bathroom and the door had to be propped open with a suitcase to clear out the steam (heavy door that shut automatically). One... More 

    Was this review helpful? Yes
    Duty Manager H, Front Office Manager at Holiday Inn Express Hotel & Suites Edmonton South, responded to this review

    Dear Karen L, Thank you for you review on your recent stay with us at the Holiday Inn Express South Edmonton. We do appreciate you kind comments and we delight that you enjoyed our breakfast and that we are located in an area that is convenient for your needs. I would also like to address you concerns, we do not... More 

    Calgary, Canada
    Level Contributor
    41 reviews
    5 hotel reviews
    common_n_hotel_reviews_1bd8 16 helpful votes
    3 of 5 stars Reviewed June 24, 2015 via mobile

    This hotel is conveniently located off the highway between edomton to calgary so a super practical place if you are just needing a stopover for the night. Our family had to visit sports facilities in the area and that's why we chose this place. It was a straightforward stay - clean, comfortable and no hassle. So just fit for purpose.... More 

    Was this review helpful? Yes
    IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton South, responded to this review

    Dear missusemtravels, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient and for your nice comment about cleanliness. However, we’re sorry we fell below your expectation regarding the breakfast selection. We will address this concern. I assure you... More 

    Banff National Park, Canada
    Level Contributor
    2 reviews
    common_n_hotel_reviews_1bd8 2 helpful votes
    5 of 5 stars Reviewed June 15, 2015

    I have always enjoyed my stay at Holiday Inn Express. This hotel was very comfortable with excellent bed and linens, the elevator was slow and noisy, the breakfast was really good, and the staff was very helpful. I'm sure I will stay again.

    Was this review helpful? Yes 2
    Duty Manager H, Front Office Manager at Holiday Inn Express Hotel & Suites Edmonton South, responded to this review

    Dear Mytwinsn2, Thanks for choosing the Holiday Inn Express Edmonton South for your recent stay and also for your lovely comments. We so thrilled that your stay was comfortable. I will certainly pass on your fantastic comments to all the staff. Looking forward to welcoming very again very soon. Kind regards Lisa McQuaid More 

    Okotoks
    Level Contributor
    50 reviews
    10 hotel reviews
    common_n_hotel_reviews_1bd8 41 helpful votes
    5 of 5 stars Reviewed May 28, 2015

    After reading some negative reviews about place being old and run down I was doubtful about staying, so I phoned and asked the age of hotel. It was built in 2010 so is just 5 years old - not old by any standards. Therefore i think those who posted that it was old and run down had a different hotel... More 

    Was this review helpful? Yes 2
    Duty Manager H, Front Office Manager at Holiday Inn Express Hotel & Suites Edmonton South, responded to this review

    Dear Marg S, Thank you for taking the time to review your recent stay with us. I was delighted to read that you enjoyed all the services and facilities we offer. All of the staff very much appreciate your very kind words regarding all of them. We hope that we will have the pleasure of your company in the not... More 

    Grande Prairie, Canada
    Level Contributor
    10 reviews
    6 hotel reviews
    common_n_hotel_reviews_1bd8 10 helpful votes
    5 of 5 stars Reviewed May 24, 2015

    This is a great hotel with well trained and professional staff, we really enjoyed our stay, the room is spacious, clean & well arranged, the room has all the amenities . The hotel is equipped with a modern swimming pool and offer free breakfast. Just check it out you wouldn't, regret it.

    Was this review helpful? Yes 2
    Duty Manager H, Front Office Manager at Holiday Inn Express Hotel & Suites Edmonton South, responded to this review

    Dear Morriszo, We are honored to receive your review. We really appreciate your sharing your experience of our hotel on Trip Advisor and I will also be sharing your kind comments with our team. Positive feedback is truly inspiring and motivating to receive. Thank you, Lisa McQuaid More 

    Level Contributor
    17 reviews
    10 hotel reviews
    common_n_hotel_reviews_1bd8 6 helpful votes
    1 of 5 stars Reviewed May 19, 2015

    I was to be in the hotel through the entire week. I had Internet particularly Wi-Fi issues the last time I stayed around 8 months ago. At that time I could connect but very, very slow. I complained and was told they are working on it. This time I could connect but it would not register any of my 4... More 

    Was this review helpful? Yes
    Duty Manager H, Front Office Manager at Holiday Inn Express Hotel & Suites Edmonton South, responded to this review

    Dear Don R, I am sorry to read you recent review and your comments. We truly appreciate your feedback and the opportunity for us to improve our service. It is true we are always working on our internet to provide better services to our guests and we will continue to do so until we get it perfect. We also have... More 

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