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Holiday Inn Express Hotel & Suites Edmonton South

#24 of 89 Hotels in Edmonton
Certificate of Excellence
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2440 Calgary Trail NW, Edmonton, Alberta T6J 5J6, Canada
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Holiday Inn Express Hotel & Suites Edmonton South
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180 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
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Saskatoon, Canada
3 of 5 stars Reviewed 4 days ago NEW

Clean, family-oriented hotel with a good breakfast and friendly staff. The location is really convenient, especially to South Edmonton Common. Despite these positives, we would think twice before staying there again. There was no fan in the bathroom and the door had to be propped open with a suitcase to clear out the steam (heavy door that shut automatically). One... More 

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Calgary, Canada
Level Contributor
38 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

This hotel is conveniently located off the highway between edomton to calgary so a super practical place if you are just needing a stopover for the night. Our family had to visit sports facilities in the area and that's why we chose this place. It was a straightforward stay - clean, comfortable and no hassle. So just fit for purpose.... More 

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Banff National Park, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I have always enjoyed my stay at Holiday Inn Express. This hotel was very comfortable with excellent bed and linens, the elevator was slow and noisy, the breakfast was really good, and the staff was very helpful. I'm sure I will stay again.

Was this review helpful? Yes 1
Duty Manager H, Front Office Manager at Holiday Inn Express Hotel & Suites Edmonton South, responded to this review

Dear Mytwinsn2, Thanks for choosing the Holiday Inn Express Edmonton South for your recent stay and also for your lovely comments. We so thrilled that your stay was comfortable. I will certainly pass on your fantastic comments to all the staff. Looking forward to welcoming very again very soon. Kind regards Lisa McQuaid More 

Okotoks
Level Contributor
46 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed May 28, 2015

After reading some negative reviews about place being old and run down I was doubtful about staying, so I phoned and asked the age of hotel. It was built in 2010 so is just 5 years old - not old by any standards. Therefore i think those who posted that it was old and run down had a different hotel... More 

Was this review helpful? Yes 1
Duty Manager H, Front Office Manager at Holiday Inn Express Hotel & Suites Edmonton South, responded to this review

Dear Marg S, Thank you for taking the time to review your recent stay with us. I was delighted to read that you enjoyed all the services and facilities we offer. All of the staff very much appreciate your very kind words regarding all of them. We hope that we will have the pleasure of your company in the not... More 

Grande Prairie, Canada
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 24, 2015

This is a great hotel with well trained and professional staff, we really enjoyed our stay, the room is spacious, clean & well arranged, the room has all the amenities . The hotel is equipped with a modern swimming pool and offer free breakfast. Just check it out you wouldn't, regret it.

Was this review helpful? Yes 1
Duty Manager H, Front Office Manager at Holiday Inn Express Hotel & Suites Edmonton South, responded to this review

Dear Morriszo, We are honored to receive your review. We really appreciate your sharing your experience of our hotel on Trip Advisor and I will also be sharing your kind comments with our team. Positive feedback is truly inspiring and motivating to receive. Thank you, Lisa McQuaid More 

Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed May 19, 2015

I was to be in the hotel through the entire week. I had Internet particularly Wi-Fi issues the last time I stayed around 8 months ago. At that time I could connect but very, very slow. I complained and was told they are working on it. This time I could connect but it would not register any of my 4... More 

Was this review helpful? Yes
Duty Manager H, Front Office Manager at Holiday Inn Express Hotel & Suites Edmonton South, responded to this review

Dear Don R, I am sorry to read you recent review and your comments. We truly appreciate your feedback and the opportunity for us to improve our service. It is true we are always working on our internet to provide better services to our guests and we will continue to do so until we get it perfect. We also have... More 

Calgary, Canada
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed April 25, 2015

I'd first like to say that I love the Holiday Inn Express chain -- I used to work at one, I'm a rewards member, it's my favorite chain -- with the exception of this location. I've been forced to stay here several times over the last year, and been unimpressed every time. The pool is ridiculously small, and since my... More 

Was this review helpful? Yes 1
Duty Manager H, Front Office Manager at Holiday Inn Express Hotel & Suites Edmonton South, responded to this review

Dear Cassandrak, Thank you for taking the time to post your review. I would like to assure you that all comments weather positive or negative are appreciated and we do certainty take them seriously. We will be looking further at the issues you encountered during your stay to see what improvements we can make. Thank you again for sharing you... More 

ontario
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 3, 2015

My forth stay at this hotel was again great! I was there for a business trip for 10 nights. The location is close to 23 Ave, Calgary Trail and Antony Henday Hwy. Easy access to the mayor roads which is very important for me providing service to different locations in Edmonton, Sherwood Park and St. Albert. Friendly staff, great breakfast,... More 

Was this review helpful? Yes 1
Duty Manager H, Front Office Manager at Holiday Inn Express Hotel & Suites Edmonton South, responded to this review

Dear gstcanada, Many thanks for your kind review. I’m pleased to read your positive comments about our staff and services. We’re glad that everything meet your needs during your stay and we hope to see you again soon. Best Regards, Lisa McQuaid More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed April 2, 2015

Only thing good here was the customer service. other then that it's not good. Wifi was very slow. Half the time it didn't work. Rooms looks very old. Elevators sounds like it was ready to break. I would not recommend anyone staying at this holiday express. There's many others in this area that's way better

Was this review helpful? Yes 3
Grande Prairie, Canada
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed March 24, 2015

Intelligent enough to figure things out without help but the room temperature control either didn't work or should have got help. Guest shouldn't need to ask for help for such things. Too late at night to finally figure out or ask for help. Children already sleeping. Otherwise, what was expected of a Holiday Inn with rate $135/night family of 4... More 

Was this review helpful? Yes
Duty Manager H, Front Office Manager at Holiday Inn Express Hotel & Suites Edmonton South, responded to this review

Dear Philleesah, Thank you for your comments regarding your stay with us at Holiday Inn Express Edmonton South. Your feedback is of great value to us as it helps us target problem area. I do sincerely apologies that the thermostat in your room was difficult to operate. We do have a member of staff available 24 hours to assist with... More 

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