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Holiday Inn Express Hotel & Suites Edmonton South

#23 of 89 Hotels in Edmonton
Certificate of Excellence
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2440 Calgary Trail NW, Edmonton, Alberta T6J 5J6, Canada
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Holiday Inn Express Hotel & Suites Edmonton South
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Holiday Inn Express Hotel & Suites Edmonton South
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172 reviews from our community

Traveler rating
    64
    59
    31
    10
    8
See reviews for
60
25
8
57
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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Grande Prairie, Canada
Contributor
11 reviews 11 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Intelligent enough to figure things out without help but the room temperature control either didn't work or should have got help. Guest shouldn't need to ask for help for such things. Too late at night to finally figure out or ask for help. Children already sleeping. Otherwise, what was expected of a Holiday Inn with rate $135/night family of 4... More 

Was this review helpful? Yes
Duty Manager H, Front Office Manager at Holiday Inn Express Hotel & Suites Edmonton South, responded to this review

Dear Philleesah, Thank you for your comments regarding your stay with us at Holiday Inn Express Edmonton South. Your feedback is of great value to us as it helps us target problem area. I do sincerely apologies that the thermostat in your room was difficult to operate. We do have a member of staff available 24 hours to assist with... More 

Lethbridge, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

We stayed here again after our first experience was a good one. Check in was quick and painless and they were very friendly with us. We did not use the pool area, however it did look nice and clean. Great sleep on a nice clean bed. The room was clean, and nothing to complain about. We did get up for... More 

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General_Manager_HIEX, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton South, responded to this review

Dear Bawneh, Thank you for the great review of your recent stay at the Holiday Inn Express & Suites Edmonton South. We are delighted that your stay was comfortable and pleasant. We are sincerely sorry that you had to wait for a parking space. Our parking lot is very large and, as you mentioned, we usually have plenty of spaces... More 

Contributor
12 reviews 12 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Everything was great with this hotel. it's a very clean hotel, friendly staff and the breakfast is great. There are only 2 things that was not that good. 1.) they have an area on the back entrance that that people can smoke. My wife and I had to walk through two guys having a cigarette on the way in through... More 

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Alberta, Canada
Top Contributor
54 reviews 54 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 10, 2015

I booked the Hotel room 3 days ago and I can't find the hotel room near the Edmonton airport as that time. Holiday Inn was the only one have a room for me that night and I thought that will be really expensive for only a night. But they are really decent price. Hotel was nice and clean. And they... More 

Was this review helpful? Yes
General_Manager_HIEX, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton South, responded to this review

Dear SwanMotoneer_AB, Thank you for providing your review on Tripadvisor. We appreciate your feedback. We pride ourselves on providing an excellent value accommodation for our guests with the best in class comfort, cleanliness and service. We hope you stop by again on your next trip to Edmonton. Regards, Holiday Inn Express & Suites Edmonton South More 

Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed February 2, 2015

I have worked and stayed in many Holiday Inns. This Express has a great staff, from the check-in, breakfast, to the maintenance/houseperson who was shoveling outside. The room was comfortable, TV system outdated, but I imagine you will soon update to OPTIK. Internet speed was very good. Breakfast was excellent, the hotel was well prepared to welcome some sports team... More 

Was this review helpful? Yes
General_Manager_HIEX, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton South, responded to this review

Dear steflarousse, Thank you so much for the great review of your recent stay with us. We are delighted that your stay was comfortable and that our services met your expectations. We will share your feedback with the staff. Our staff work diligently to provide the very best quality experience for our guests each and every stay. Thank you. Regards,... More 

Calgary, Canada
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed February 1, 2015

This visit was booked in advance for a trip to visit relatives in Edmonton who had recently lost there home in a major condo fire. We booked this particular hotel for its proximity to their temporary accommodations. We have stayed at numerous Holiday Inn Express hotels all across western north america. We choose this particular chain when we can, primarily... More 

Was this review helpful? Yes
General_Manager_HIEX, Guest Relations Manager at Holiday Inn Express Hotel & Suites Edmonton South, responded to this review

Dear Traveler154914, Thank you for your review. We take every constructive feedback as means to improve our services to our guests. We apologize for the discomfort you experienced on your stay, especially when it was related to a sad circumstance related to your loved ones. We'd like to offer our condolences and apology once again. Around the time of your... More 

Lethbridge, Canada
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 23, 2015

I have stayed here numerous times, on business and with family. I noticed this time that very little attention was paid at check-in, my Priority Club memberships was not acknowledged, there was no welcome bottle of water, no well wishes, etc. The room was still more than fine, the internet connection good enough that I could catch up on a... More 

Was this review helpful? Yes
General_Manager_HIEX, Manager at Holiday Inn Express Hotel & Suites Edmonton South, responded to this review

Dear David H, Thank you for choosing Holiday Inn Express & Suites Edmonton South on your travels to Edmonton. We truly appreciate your feedback. We make sure that our guest feedback, especially constructive ones, is used to improve the quality of our guest services. The time of your check in or the length of your stay is no excuse for... More 

Saskatoon, Canada
Top Contributor
53 reviews 53 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed January 2, 2015

Each year we stay here for July long weekend. The hotel is clean. Gym and pool area are small. There are no free weights in the gym. Breakfasts are good. Staff friendly. Parking is sufficient. Will be staying again. Very close to South Common Shopping area.

Was this review helpful? Yes
General_Manager_HIEX, General Manager at Holiday Inn Express Hotel & Suites Edmonton South, responded to this review

Dear Shonna M, Thank you for your review of your stay at the Holiday Inn Express Edmonton South on your visit to Edmonton. We are delighted that you found our hotel's location convenient and our service met your expectations. We hope to see you soon. Holiday Inn Express & Suites Edmonton South More 

Alberta, Canada
2 reviews
5 of 5 stars Reviewed November 19, 2014

Quietest Hotel we've ever stayed in, in Edmonton!! Huge improvement over last years choice!! Loved the proximity to a very good Restaurant, where the staff was cheery and friendly. Good stay! Staff at the Hotel were very Helpful and accommodating.

Was this review helpful? Yes
General_Manager_HIEX, General Manager at Holiday Inn Express Hotel & Suites Edmonton South, responded to this review

Dear 123camp2014, Thank you for your very delightful review to Holiday Inn Express & Suites Edmonton South. It lights up our team spirits to keep on and keep up with our good working attitude and professionalism. We will share your kind words with our entire team to show them their hard work is being acknowledged and appreciated by our dear... More 

Calgary, Canada
1 review
5 of 5 stars Reviewed November 6, 2014

We just stayed at this hotel last weekend and were really impressed with how clean the hotel and the room was. All the staff were friendly. The girls that work the breakfast buffet in the morning were awesome and were extremely friendly and helpful. The only complaint I have is that they should have booster seats and high chairs in... More 

Was this review helpful? Yes
General_Manager_HIEX, General Manager at Holiday Inn Express Hotel & Suites Edmonton South, responded to this review

Dear PattiComeau, Thank you very much for your kind review and great compliments to all friendly staff at Holiday Inn Express & Suites Edmonton South. We feel so happy to hear that you had an enjoyable stay with us over last weekend. We are grateful that you took the time to write and tell us how impress you are with... More 

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