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All 89 Edmonton hotels

Holiday Inn Express Hotel & Suites Edmonton South

2.5 of 5 Hotel   |   2440 Calgary Trail NW, Edmonton, Alberta T6J 5J6, Canada (Calgary Trail South)
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73%
Ranked #24 of 89 hotels in Edmonton
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 2 weeks ago
Joline B Whitehorse, Canada
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140 people have reviewed this hotel

Traveler rating
    52
    50
    22
    8
    8
See reviews for
47
20
8
47
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Whitehorse, Canada
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We checked in early with no problem, staff were very pleasant and the place smelt very nice after a long day of traveling. We reserved a double queen suite for myself, husband and two kids. The suite itself is nice with a separate living area, mini fridge and microwave. The kids had fun in the swimming pool and the breakfast... More

Was this review helpful? Yes 2
General_Manager_HIEX, General Manager at Holiday Inn Express Hotel & Suites Edmonton South, responded to this review

Dear Joline B, Thank you very much for writing us a nice review on your recent stay at Holiday Inn Express & Suites Edmonton South with your family. We would like to extend our appreciation for your thoughtful compliments toward our staff here. We are very delighted to learn from your review, that you and your family were thoroughly satisfied... More

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

I was really disappointed with the front desk, I worked front desk myself so I know how things should be rolling. Staff was really rude and unfriendly when checked in. I asked where the second floor is and answered like I was stupid. He specifically told me "use the elevator" in a very sarcastic tone. Nevertheless, the room is clean... More

Was this review helpful? Yes 1
General_Manager_HIEX, General Manager at Holiday Inn Express Hotel & Suites Edmonton South, responded to this review

Dear Jessica A, We appreciate you sharing your experience regarding your stay at Holiday Inn Express & Suites Edmonton South. We are truly sorry that our front desk staff had made a negative impression during your check-in. We have informed the staff to tone down his voice during his communication with guests to avoid future misunderstanding as he never meant... More

Red Deer, Canada
Senior Contributor
40 reviews 40 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed February 2, 2014

Checked into this hotel this weekend without a reservation on a Friday. Check-in was quick and easy and staff was polite. The only room available was a suite with a king bed. The room was spacious and just as the pictures show. Our room was clean and the bed and pillows were very comfy. Although the hotel was booked, it... More

Was this review helpful? Yes 2
General_Manager_HIEX, General Manager at Holiday Inn Express Hotel & Suites Edmonton South, responded to this review

Dear Sherrie S, Thank you for taking the time to write a great review from your recent experience at Holiday Inn Express & Suites Edmonton South. We appreciate the delightful feedback regarding our polite staff and efficient check-in desk service you received at the Front Office. I will definitely pass on your kind comments to our staff in order to... More

Calgary
Reviewer
5 reviews 5 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 29, 2014

I moved to this hotel after leaving another that I have reviewed also. I went there with no reservation no problem. Rooms are nice and comfortable lots of hot water in the shower. Only complaint here is the elevators move in slow motion. Will return

Was this review helpful? Yes 2
General_Manager_HIEX, General Manager at Holiday Inn Express Hotel & Suites Edmonton South, responded to this review

Dear Erin.miss C, Thank you for choosing Holiday Inn Express & Suites Edmonton South as your hotel during your recent Edmonton trip. We appreciate your time taken out of your busy schedule to write us an incredible review. Thanks for sharing your personal experiences with other travellers so they know that our rooms are nice with comfy beds and good... More

2 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed January 1, 2014

We had drove 12 hours to Edmonton and when we got there we had booked a reservation at holiday inn express but because our travel agent had screwed up on our dates so they canceled our entire reservation without even a phone call. We were in town for a medical appointment my friend had for two weeks and no one... More

Was this review helpful? Yes 2
General_Manager_HIEX, General Manager at Holiday Inn Express Hotel & Suites Edmonton South, responded to this review

Dear Suzie C, Reference to your recent review regarding your August reservations made through your travel agency was being cancelled due to a screwed up by them. We apologize that we were not able to offer any alternate accommodation at the time in August due to the full occupancy and all room reservations requires prior confirmation on a first come... More

Kelowna, Canada
Top Contributor
81 reviews 81 reviews
27 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed December 12, 2013

We enjoyed out stay here. We booked a king suite and the bed was comfortable and the room clean. We asked to be put in a quieter area of the hotel and the 5th floor facing the parking lot fit the bill. We had a good nights sleep. Due to the action packed nature of our trip we didn't avail... More

Was this review helpful? Yes 3
General_Manager_HIEX, General Manager at Holiday Inn Express Hotel & Suites Edmonton South, responded to this review

Dear Melody P, Thank you so much for your kind comments and endorsement of your great sleep experience. We appreciate your candid review and recognizing us for very good value for money and our amazing hotel location with easy access to nearby major roads and highways. We hope that you could spend more time with us on your next trip... More

Victoria, Canada
Top Contributor
53 reviews 53 reviews
37 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed November 3, 2013

Made a return visit for 4 nights at this hotel in September 2013. Usual Holiday Inn Express standards. Clean and comfortable room. Good internet included in the price. Elevators are very slow and one was broken during part of our stay. Breakfast room is over-crowded almost every day. The hotel allows smokers to gather outside the rear entrance, which appears... More

Was this review helpful? Yes 1
General_Manager_HIEX, General Manager at Holiday Inn Express Hotel & Suites Edmonton South, responded to this review

Dear Foulaman, Thank you for your time to post your review on your September stay at Holiday Inn Express & Suites Edmonton South. We appreciate your compliments on our well location near the South Edmonton Common. Please accept our apology for the heavy traffic of the elevators due to the maintenance of one of the elevators during your stay with... More

Edmonton, Canada
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 23, 2013 via mobile

There were both positives and negatives to staying at this hotel. The negatives first- the elevator is very slow, breakfast is ok but not much fresh fruit at all and I found the meat quite greasy and waffles cold, the beds were not very comfy and i found even the pillows labled "soft" were too firm, the room and hallways... More

Was this review helpful? Yes 1
General_Manager_HIEX, General Manager at Holiday Inn Express Hotel & Suites Edmonton South, responded to this review

Dear KaraL 1, Thank you so much for your time to write a review on your recent stay at our hotel. We are happy to learn that our staffs have made a friendly impression to you, you have found our clean and tidy room well-equipped with microwave, fridge, large flat screen television. We do have excellent wifi connections and ample... More

Prince George
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed October 20, 2013

I stay in the Holiday Inn Express simply because it is usually clean, comfortable and breakfast is decent. This one in South Edmonton was disappointing. We usually get a king but this time booked a 2 queen bed suite. The beds were uncomfortable and breakfast was over crowded. It was thanks giving weekend . They kept the eating area clean... More

Was this review helpful? Yes 1
General_Manager_HIEX, General Manager at Holiday Inn Express Hotel & Suites Edmonton South, responded to this review

Dear misskelli, Thank you for your time to write a review on your recent stay at Holiday Inn Express & Suites Edmonton South. We feel terrible to learn that you did not find our queen beds to be comfortable. We apologize for your disappointment and for not able to meet with your expectations. This is certainly not the type of... More

Calgary, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 15, 2013

Arrived after a 14 hour drive from Vancouver for an extended stay (6 days) to do a sound setup. Greeted warmly by the reception staff; brought my dog with me. Room was spacious - 16 foot ceilings on the dog-friendly floor - clean and included a microwave and bar fridge. Housekeeping staff did an excellent job and were unobtrusive (my... More

Was this review helpful? Yes 3
General_Manager_HIEX, General Manager at Holiday Inn Express Hotel & Suites Edmonton South, responded to this review

Dear Rodney C, Thank you very much for your happy review on your recent extended stay with us at Holiday Inn Express & Suites Edmonton South. We are very excited to hear that you have a very pleasant and relaxing stay with us. Most importantly, our reception and breakfast staff team had provided warmly greetings and friendly impressions; our housekeeping... More

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Additional Information about Holiday Inn Express Hotel & Suites Edmonton South

Also Known As:
Holiday Inn Express Hotel And Suites Edmonton South
Holiday Inn Express Hotel & Suites Edmonton South Alberta
Address: 2440 Calgary Trail NW, Edmonton, Alberta T6J 5J6, Canada
Phone Number:
Location: Canada > Alberta > Edmonton > Calgary Trail South
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Family Hotel in Edmonton
#28 Business Hotel in Edmonton
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Edmonton South 2.5*
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