First of all I've stayed at this hotel many times before and had never had any problems. On our last stay while checking out, the front desk girl and on-shift manager were very rude and did NOT help us out in any way!!! My credit card had been charged for the full 4 nights we stayed and I was simply...
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Nice property that's close to the West Edmonton Mall. But was a bit difficult to find because 100th Ave is a one-way street. Nice, large breakfast area, but the waffle maker was not working. The waterpark advertised on the hotel's Web site is not a waterpark. Its simply a waterslide and a waterfall unbrella. Pool that the waterslide empties into...
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We stayed here for the night back in November It was very nice, has a good breakfast and good customer service. The pool does need Work, but when I emailed the manager he told me they were planning rents right away. This is a very good value hotel, close to the mall and easy drive to the recall centre.
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Thank you very much for sharing your kind thoughts on your recent stay at the Wingate in Edmonton. We certainly pride ourself in the service delivery you mention as well receive many positive comments on our complimentary hot breakfast. In respect to the Pool and Spa reno's, they are complete which brings our waterpark standards to be amongst the best...
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My husband and I (and extended family in another room) stayed at the Wingate by Wynham for one night this first week in January. The hotel is only a 5 minute drive to West Edmonton Mall.The hotel was exceptionally clean, the front desk staff were polite, helpful and friendly! The rate came with free HOT breakfast, free wifi, free parking,...
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Thank you very much for your positive review on the Wingate Inn West Edmonton. We pride ourselves in the hotel cleanlinss as well as in the courteous and helpfulness of our associates as you mentioned. We know there is choice in accommodation and pleased that you chose us. Again, thank you and we look forward to host you perhaps under...
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Pool was ice cold...A/C was on in Pool area...Hot tub was smoking hot. We have 2 small kids so the pool was very important. Staff was decent and breakfast was great but the Native American theme was evident in the paintings and guests...Prepare to sleep on a rock hard bed as well.
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We appreciate your comments and be asssured that action is taken in all areas of concern that may be noted. Our goal is not to meet but rather exceed all guest expectations and in your instance we failed to do so. In respect to the pool and indoor waterpark air temperature, we have corrected the problem and have since enjoyed...
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I hosted a 3-day workshop at the Wingate and also stayed at the hotel. The meeting facility was very comfortable, bright, well serviced and the staff in that department could not do enough to help .. at least 5 different staff stopped in to check that we had everything we needed and the temperature was comfortable. Among the best I've...
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Thank you Miramichi !! It is our goal to exceed customer expectations and it appears that we did just that! Your comments in reference to the Homefire Grill are much appreciated - sometimes overlooked as a seperate building to the hotel - we consider to be one of the best restaurants in the area. We know you have choice in...
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We were here in July 2011 when we got a call to return home as a disaster had happened in our community. Packed up 4 small children and returned home the very night we got there. The hotel management sent us coupons for free nights for the ones we didnt use. The rooms were large enough for 4 adults and...
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Reviewed July 28, 2011
Thank you very much for the wonderful review. Comments such as your makes our daily efforts to be number 1 in West Edmonton that much more satisfying!! We appreciate you taking the time to share your thoughts.
Best Regards,
Jim Wirun GM
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This hotel was very average. Some of the staff are really nice, but other look like they hate their job and would not even give you a smile.
The room was spacious, mostly clean (I was not too impressed with my bed sheets), the bathroom is basic but I like all the Neutrogena products they had.
The breakfast is good...
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Thank you for taking the time to share your thoughts. Your feedback is very important to us and I can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. It is our hope that you will give us another opportunity to serve you. We apologize for the...
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This Wingatte Hotel has services that are second to none. Location and the rooms were great. Will be staying again in the near future.
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Looking forward to your return!! Agreed... great location, our guests really love the oversized rooms as you mention. See you soon!
Jim Wirun GM
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Quiet, clean and comfortable large room. About a 20 min walk to west edmonton mall and about a $10 cab ride back.
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Thank you to YELLOWKNIFE !! We are pleased you found us to be both clean and comfortable.. it is important that we meet that standard at a minimum while striving to stay #1 to so many in Westend Edmonton.
Jim Wirun GM
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Wingate by Wyndham Edmonton West: Official Site
