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Chateau Nova Kingsway

159 Airport Road, Edmonton, Alberta T5G 0W6, Canada
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Chateau Nova Kingsway
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98 Reviews from our TripAdvisor Community

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Level Contributor
4 reviews
3 of 5 stars Reviewed 3 days ago NEW

This hotel is closely associated with the WCB Millard Centre right next door, which is why we stayed here. The hotel itself is ok, fairly new updates but the room had a strange odor and the temperature was very difficult to control. Horrible pillows and strange bedding that you got all tangled up in. The bathroom was very awkward with... More 

Helpful?
Thank stephanie h
Smoky Lake, Canada
Level Contributor
7 reviews
3 hotel reviews
3 of 5 stars Reviewed December 7, 2015

Well I have stayed at this hotel many times for the past five years. It has a great location close to everything and small distance driving to West Edm mall and other local places. The rooms are specious and comfortable but are getting a little worn out but still nice. I like to stay in the suites that has the... More 

Helpful?
Thank George N
TTvacationgal, General Manager at Chateau Nova Kingsway, responded to this review

Dear George Thank you for taking the time to post a review. I also wanted to thank you for the opportunity to speak with you regarding your concerns with your previous stay. Appropriate arrangements have been made for your housekeeping concerns. As well, as per our conversation we will have our maintenance manager take a look at the cook top... More 

Kendall Park, New Jersey
Level Contributor
266 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
3 of 5 stars Reviewed November 1, 2015

I was surprised how large the room was. It was also nicely appointed with a kitchenette, dining table with 4 chairs and large living room. The room feels like it's been recently remodeled, but a few things need attention (wallpaper seams in the bathroom are all opened up, a few floor tiles were cracked). The room and bathroom were clean.... More 

Helpful?
Thank Alan B
TTvacationgal, General Manager at Chateau Nova Kingsway, responded to this review

Alan B Thank you for taking the time to review the Chateau Nova Edmonton Kingsway. We pride ourselves on providing a clean, comfortable stay coupled with great service. We agree, the rooms are very large, great for an individual or family visit. We are excited to tell you that we are indeed doing some remodelling as well as maintenace repairs... More 

Hinton
Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed October 6, 2015

I stayed one night for business but it was really noisy. The hotel was clean and there were no issues with staff. I had to unplug the fridge as soon as I got into the room because it was rattling so loudly. There was a lot of noise in the hall and upstairs until about midnight and then it started... More 

Helpful?
Thank S996NFkab
TTvacationgal, General Manager at Chateau Nova Kingsway, responded to this review

S996NFkab Thank you for taking the time to review the hotel on your recent visit to Edmonton. We are very sorry to hear of the issues you had with your stay and the added noise. We did investigate the fridge concern and have made the needed changes to ensure this is not a problem in the future. We are pleased... More 

Calgary, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 23, 2015 via mobile

We have come to this hotel for the Edmonton blues festival for about 7 years. We usually get a king suite but due to some last minute changes we did not have all the usual folks with us. We explained this at the front desk. And they changed us to queen single rooms without any hassle. They were very happy... More 

Helpful?
Thank mgrose59
TTvacationgal, General Manager at Chateau Nova Kingsway, responded to this review

Dear mgrose59 Thank you for taking the time to write a review for the Chateau Nova Edmonton Kingsway. We are very happy to host you every year. We certainly strive to accommodate all our guests needs and provide a clean, safe and comfortable environment. Your kind words have been passed on to our team members. We are presently undergoing some... More 

Red Deer, Alberta, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed August 21, 2015

The Chateau Nova was a fantastic venue for a wedding that I organized for my step-daughter. The Catering Manager Honeylen, was spot on and kept herself available to us from the moment we booked, right through the entire evening of our event. The bartenders were very good and we had lots of fun with them. The Buffet dinner was delicious,... More 

Helpful?
Thank Carolyn C
TTvacationgal, General Manager at Chateau Nova Kingsway, responded to this review

Dear Carolyn C Thank you ever so much for reviewing the Chateau Nova Edmonton Kingsway. We really appreciate all your kind words. We certainly agree with you regarding Honeylen she is an outstanding team member. We have passed all your comments on to all the staff. So very happy you enjoyed your room. We are in the midst of a... More 

Mississauga
Level Contributor
92 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed August 12, 2015

Front desk staff were friendly, room was exactly has pictured, very clean and staff were friendly thru the hotel, including the restaurant. Parking is free, the restaurant offers a great wide range of meal choices.

Helpful?
Thank Eric L
TTvacationgal, General Manager at Chateau Nova Kingsway, responded to this review

Dear Eric L Thank you for taking the time to review the Chateau Nova Edmonton Kingsway. We are pleased you enjoyed your stay with us. We certainly strive to provide the very best service and a clean and comfortable stay for all our guests. We are excited you enjoyed our menu choices in the restaurant as we very recently launched... More 

Fort McMurray
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed July 25, 2015 via mobile

We have stayed here numerous times over the last three years however this visit was not very good. The room we were in needs an upgrade terribly, the washroom, the main area, etc. the check in was not very good considering the time of night we showed up, they had me in at the wrong rate as reserved. Then put... More 

Helpful?
Thank kmelanson
TTvacationgal, General Manager at Chateau Nova Kingsway, responded to this review

Dear Kmelanson Thank you for taking the time to review the Chateau Nova Edmonton Kingsway. We are pleased to let you know that we have begun renovations to our rooms at this time. We are starting with some upgrades to our washrooms. Work began this week. We have also had some furniture upgrades in the last 2 weeks. We understand... More 

Alberta
Level Contributor
78 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed July 23, 2015

Booked this place after finding hotels booked up in the area due to events happening in the city during the week. Was greeted with friendly staff and check in was not a hassle. Got a room in the next building - didn't have a say as they were also filled up, so when booking please request to stay the main... More 

Helpful?
Thank JustATravelGurl
TTvacationgal, General Manager at Chateau Nova Kingsway, responded to this review

Dear Justatravelgurl Thank you for taking the time to review the Hotel on your quick visit to Edmonton. The night you stayed was a busy one in the city. Lots of concert goers. Most likely the cause for the singing in the hallways. We are glad you enjoyed the service and the clean spacious rooms. The rooms in the outside... More 

Calgary, Canada
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed July 15, 2015

We just spent 2 nights at this hotel as I was having surgery and needed to be within close proximity to the hospital once I was released. We had a King deluxe room which was located in the other building, just behind the main hotel.- Bed was super comfy, room was average clean, we had a microwave, bar fridge, 32?... More 

Helpful?
Thank caribbeanchickie
TTvacationgal, General Manager at Chateau Nova Kingsway, responded to this review

Dear Caribbeanchickie: Thank you for taking the time to review our hotel. We appreciate all comments as they assist us in our ongoing business planning. We are pleased you enjoyed our beds, we love them too! We have made a note on your file for any future visits reminding us that you prefer the rooms away from the street. We... More 

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