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Chateau Nova Hotel & Suites

159 Airport Road, Edmonton, Alberta T5G 0W6, Canada
Hotel amenities
Chateau Nova Hotel & Suites
Ranked #35 of 86 hotels in Edmonton
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47 reviews from our community

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Fort McMurray, Canada
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed April 24, 2013 via mobile

Stayed here to be near the hospital for a medical procedure. We had a king suite with kitchenette. The room was mostly clean, except for dust on top of the hair dryer and towel fixtures in the washroom. I advised the front desk and it was cleaned when we returned. Their speedy response was appreciated. The room was fairly fresh... More

Was this review helpful? Yes
See 5 more reviews by dyberrah for Edmonton
NovaEdmGM, General Manager at Chateau Nova Hotel & Suites, responded to this review
April 25, 2013

Thank you so much for your review of the Chateau Nova Kingsway. I was glad to see the deficiencies you found in your room were corrected immediately. I'm sorry the pillows didn't work for you, if you have the opportunity to stay with us again, please contact me in advance and I'll make sure I've got some softer pillows availalble... More

Grande Prairie, Canada
1 review
1 of 5 stars Reviewed April 14, 2013

I would not recommend this hotel to anyone. We had no reservation so the only room left was the handicapped room they told us for $150.00 a night plus taxes. Okay, so we took it. Did not realize it was in the de-tached part of the hotel, next to the main road that would have traffic rushing by all night... More

Was this review helpful? Yes
NovaEdmGM, General Manager at Chateau Nova Hotel & Suites, responded to this review
April 18, 2013

Good Morning, I was so disappointed to read your review. It certainly sounds like you had a terrible night. Our housekeeping team is fantastic and won a 2013 AHLA Housekeeping Award, so I was glad to hear the room was clean. The way the staff dealt with the your concerns about the noise was completely unacceptable. Exactly as you described,... More

Calgary, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed March 13, 2013

I was told by a local that this hotel was pretty new, but other than the lobby, the decor looked worn. There was a nice TV in the room, but the remote didn't work. The first night I called down to ask them to replace the battery/remote. They told me they'd be right up, but then never came. I had... More

Was this review helpful? Yes
See 2 more reviews by CanuckChick13_12 for Edmonton
NovaEdmGM, General Manager at Chateau Nova Hotel & Suites, responded to this review
March 19, 2013

Good Afternoon, I was very to read intrigued to read your review. The lack of response from the front desk staff about getting you a new remote control is unacceptable and I will follow up with the staff. I'm sorry you didn't enjoy our decor, I've never heard it described as basic but I encourage other travellers to look at... More

1 review
5 of 5 stars Reviewed February 26, 2013 via mobile

This is a great hotel, awesome location and facilities. The front desk staff are courteous and helpful, Jovanna made some great dining recommendations and made us feel welcome! Will most definitely be back!

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Calgary, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 20, 2013

Stayed the busy weekend of Febuary 16th. Atmosphere was very relaxed. Much fancied the lovely decor of this hotel on all levels. Gives the hotel a very grande sophisticated architectural feel, and at a decent price. Quite happy with that, as I appreciate modern design and enjoy that much more than stuffy old fashioned dressings. Room was very nice, clean,... More

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NovaEdmGM, General Manager at Chateau Nova Hotel & Suites, responded to this review
February 25, 2013

Thank you so much for your review of the Chateau Nova Kingsway. It's always great to hear from our guests. All the best. Chris Short. GM. More

Halifax, Canada
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 2 cities Reviews in 2 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed February 17, 2013

We booked this hotel because it was the highest reviewed in proximity to the hotel our convention was at. I was immediately turned off by seemingly indifferent reception staff as I struggled in the door with my wife's (four bags) and my (one bag) luggage ;). The walkway outside was extremely slippery, my wife was parking. I was told we... More

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See 8 more reviews by 2012WorldTraveler for Edmonton
NovaEdmGM, General Manager at Chateau Nova Hotel & Suites, responded to this review
February 19, 2013

Good Afternoon. I was very disappointed to read your review and the problems you had with your stay. I did receive an email from your wife this morning and unfortunately had not been able to respond back to her before you posted your review. We do take great pride in our property and I apologize for the troubles you experienced.... More

Red Deer, Canada
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed January 6, 2013

I had chosen this hotel as it was close to where I was taking some courses for work. I was not a great stay here. There was greenish type grunge in the tub where the overfill drain is. Unfortunately I didn't notice it until I was I was in the tub. The bathroom ceiling also had something on it but... More

Was this review helpful? Yes 1
See 3 more reviews by OADiver for Edmonton
NovaEdmGM, General Manager at Chateau Nova Hotel & Suites, responded to this review
January 8, 2013

Good Afternoon, thank you for your recent review of the Chateau Nova Kingsway. I was very disappointed to read about the troubles during your stay. If you could contact me directly I would really appreciate getting some more information from you and ensure that the issues are dealt with immediately. We value our guests feedback in improving our service and... More

Dawson Creek, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 18, 2012

We were recommended this hotel being close to a medical clinic we were going to in Edmonton. The location was great; it was easy to get around the city either through the city or taking the highway. The rooms were clean and the beds were comfortable; good sized fridge in the room and a coffee maker; pillows were a little... More

Was this review helpful? Yes 1
Ottawa, Canada
Senior Contributor
39 reviews 39 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed August 17, 2012

Top quality rooms though the pillows are too big for sleeping. I chose the hotel because it is a short bus or taxi ride to the Royal Alex hospital. They adjusted my daily rate when I presented a form from the hospital. WiFi strength was poor in my room on the top floor (4th) but mostly worked. Restaurant for breakfast... More

Was this review helpful? Yes 1
NovaEdmGM, General Manager at Chateau Nova Hotel & Suites, responded to this review
August 21, 2012

Thank you so much for your review of the Chateau Nova Hotel & Suites Edmonton. I was really happy to hear you enjoyed your stay and I'll look into getting some flatter pillows for guest requests. Thanks again, Chris Short. GM. More

Calgary
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 17, 2012

We were in a room with a kitchenette in the annex building. Room was very clean and it looked like it had hardly ever been stayed in previously. The kitchenette was highly functional given its small size. Fridge, microwave, coffee maker and coffee, plates, bowls, utensils, cups and glasses. Very handy seeing as there's a Superstore across the street. Comfy... More

Was this review helpful? Yes
See 4 more reviews by nomadio for Edmonton
 
 
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Additional Information about Chateau Nova Hotel & Suites

Also Known As:
Chateau Nova Hotel And Suites
Chateau Nova Hotel Edmonton
Chateau Nova Hotel
Chateau Nova Hotel & Suites Edmonton, Alberta
Address: 159 Airport Road, Edmonton, Alberta T5G 0W6, Canada
Region: Canada > Alberta > Edmonton
Amenities:
Business Center Fitness Center Free High-Speed Internet Free Parking Kitchenette Pets Allowed Restaurant Room Service Wheelchair access
Hotel Style:
#8 Best Value Hotels in Edmonton
Price Range: $$
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Chateau Nova Hotel & Suites
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