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Hilton Garden Inn Calgary Airport

#13 of 100 Hotels in Calgary
Certificate of Excellence
3.0 of 5
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2335 Pegasus Rd NE, Calgary, Alberta T2E 8C3, Canada
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Hilton Garden Inn Calgary Airport
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Ranked #13 of 100 Hotels in Calgary
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
nzbased new zealand
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459 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Toronto, Canada
1 review
2 of 5 stars Reviewed 5 days ago NEW

Needs improvement. 7. Know how to apologize. When something goes wrong, apologize. It's easy and customers like it. The customer may not always be right, but the customer must always win. Deal with problems immediately and let customers know what you have done. Make it simple for customers to complain. Value their complaints. As much as we dislike it, it... More 

Review collected in partnership with Hilton Garden Inn

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1 review
1 of 5 stars Reviewed 1 week ago NEW via mobile

Don't stay stay at hilton garden inn calgary airport. Not only did we not get the room we booked but...no hot water! !! We had better service at a cheaper hotel. At least you can have a shower. Only 2 smoking rooms at this hotel. Booked this just for this reason. They offered us another room but sorry no smoking... More 

Was this review helpful? Yes
Jennifer R, General Manager at Hilton Garden Inn Calgary Airport, responded to this review

Thank you for your review. I am very sorry that you were not happy with your room assignment during your recent trip. We strive to accommodate all reservations but occasionally cannot meet every room request. We hope you will consider giving us a second chance if you return to the area. More 

new zealand
Top Contributor
121 reviews 121 reviews
87 hotel reviews
159 helpful votes 159 helpful votes
3 of 5 stars Reviewed 1 week ago

Diamond member of Hilton means nothing in these brands - a bottle of water was our prize. Front desk was good and helpful. Breakfast ended at 9am but they did open up again at 9.05 when we asked. For a small on-the-run breakfast it was OK. Room temperature control was not good - beds a bit soft but otherwise an... More 

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Jennifer R, General Manager at Hilton Garden Inn Calgary Airport, responded to this review

We are sorry to hear that you were unhappy with the benefits of being a Hilton Honors Diamond member when staying at our hotel and that breakfast was closed so early as it is open until 10.30am on weekdays with a full hot to order breakfast and buffet but glad that they opened the Garden Grille back open for you... More 

Medicine Hat, Alberta, Canada
Contributor
16 reviews 16 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

As a Diamond member of Hilton Hotels, I was not impressed with this facility and will not stay here again. Stayed in March, 2015. My room it was 84 degrees when I arrived, 3 hours later with the air conditioner on it was 83 degrees. Asked for another room and got a room that was in the high 70's but... More 

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Jennifer R, General Manager at Hilton Garden Inn Calgary Airport, responded to this review

Thank you for taking the time and reviewing your stay at our hotel and I am sorry that we couldn't get the room temperature right for you in the 2 rooms that you stayed in and that we missed setting your wake up call, we failed you in your stay with us but do hope that when you are back... More 

Havelock, Canada
Senior Contributor
34 reviews 34 reviews
25 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a typical Garden inn, always clean, comfortable and dependable. This one serves its purpose for me as it is very handy to the general aviation area of the airport. The staff are friendly, the restaurant is very good and the rooms are well appointed. I have stayed there several times over the years and will plan to return... More 

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Jennifer R, General Manager at Hilton Garden Inn Calgary Airport, responded to this review

Thank you for the lovely review on your recent hotel stays with us. See you the next time you are in town. More 

Brandon, Canada
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

The staff were very friendly and helpful. We were able to get a ride for our group to and from a local restaurant in the hotel shuttle. The rooms are comfortable. They have a great breakfast buffet where the hot food is all prepared individually for each customer. I would definitely go back there for another meeting.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Jennifer R, General Manager at Hilton Garden Inn Calgary Airport, responded to this review

We are so happy to hear that you enjoyed your stay with us from the staff, meeting rooms and breakfast. We hope to see you again in the near future. More 

Auckland, New Zealand
Top Contributor
52 reviews 52 reviews
19 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago

Very happy with this hotel. Stayed 1 night and staff were friendly and welcoming. The room was nice and quite big. It is near the airport but we didnt hear any flight noise. Its a bit of a drive to downtown Calgary but we had a car so was fine.

Was this review helpful? Yes
Jennifer R, General Manager at Hilton Garden Inn Calgary Airport, responded to this review

Thank you for the wonderful review and we are happy that you enjoyed your stay with us More 

Surrey, Canada
1 review
4 of 5 stars Reviewed 1 week ago

Nice extra features especially the much better then traditional 'free breakfast'. Lobby was very inviting and added touches were appreciated. Great first impression. Room was well appointed and clean.

Review collected in partnership with Hilton Garden Inn

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Jennifer R, General Manager at Hilton Garden Inn Calgary Airport, responded to this review

We are so happy that we made a great first impression for you and thank you for taking the time and sharing with your review. More 

Cranbrook BC, Canada
2 reviews
3 of 5 stars Reviewed 2 weeks ago

We have stayed here a couple times now. For the most part it is a very nice hotel. The front desk staff, the wait staff and the bar staff are great. They bend over backwards to make sure you are happy. The housekeeping staff however need a lesson in cleaning, especially bathrooms. It seems like every time we stay here... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Jennifer R, General Manager at Hilton Garden Inn Calgary Airport, responded to this review

Thank you for your review and I do apologize that the bathroom and especially the Jacuzzi was not clean, this is not a normal standard for our hotel and your review has been shared with the entire Hotel Team . We do hope that when you are back in the area you come back and stay with us and see... More 

Lawrenceville, GA
Top Contributor
83 reviews 83 reviews
71 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was my first stay at this property. The hotel has a nice view of the city and the mountains. The location is convenient to nice restaurants and the airport. The beds are very comfortable and adjustable as for firmness or softness. The staff was very helpful. The restaurant at the hotel was good. The fitness center was decent, but... More 

Was this review helpful? Yes 1
Jennifer R, General Manager at Hilton Garden Inn Calgary Airport, responded to this review

Thank you for the wonderful review and we are so happy that you enjoyed your stay with us. We are currently working to get our current WIFI upgraded to make it faster and that should be completed in the next couple of weeks. We will see you the next time you are in Calgary More 

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