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All 99 Calgary hotels

Comfort Inn & Suites University

2.5 of 5 Motel   |   2369 Banff Trail, N.W., Calgary, Alberta T2M 4L2, Canada (Northwest Calgary)
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Ranked #80 of 99 Hotels in Calgary
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160 reviews from our community

Traveler rating
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    29
    30
    58
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42
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49
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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2 reviews
3 of 5 stars Reviewed 6 days ago NEW

Hotel is in a great location for getting down town. Ever want to see a CFL game this hotel is within spitting distance to the Calgary Stampeders field. Positives, -Rooms very clean -free breakfast & wifi -Friendly staff -Comfortable CLEAN beds -indoor pool - breakfast included Negatives: -very SLOW internet -hot tub jets are not working and don't seem to... More

Was this review helpful? Yes
Saddiq K, General Manager at Comfort Inn & Suites University, responded to this review

Dear Guest Thank you for taking out time to provide your feedback about your stay at our hotel. We thank you for yoru patronage and yoru positive comments. As far as internet is concerened, sometimes there is an outage and the network needs to be reset. If you request the front desk, the agent would have definately reset the network... More

Burnaby, Canada
1 review
1 of 5 stars Reviewed 6 days ago NEW

Did not clean room for 2 full days, rooms without hot water, gross breakfast, stale coffee in the coffee pot, and lights without light bulbs even! staff who blamed me as customer for lack of cleanliness. Must be new management because this place is a GENUINE DUMP! Do not stay here you might get BED BUGS! GROSS!

Was this review helpful? Yes
Saddiq K, General Manager at Comfort Inn & Suites University, responded to this review

This guest made a reservation at our hotel for a standard king room. Upon check-in the front desk manager gave them a complimentary upgrade to the junior suite. They stayed in the room for 2 days nights and did not need room service. They put up a Do Not Distrub sign outside their room as they did not want to... More

Drumheller, Canada
1 review
5 of 5 stars Reviewed 1 week ago

I booked through work, mainly just to visit the city and see friends. Excellent location near the station & university. I basically had great quick and easy access to the whole city by transit. Staff were pleasant. Room was small I found, but fine overall. I forgot the pin to my credit card, and was worried they weren't going to... More

Was this review helpful? Yes
Saddiq K, General Manager at Comfort Inn & Suites University, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More

Essen, NRW, Germany
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I was there for 7 night, because of a Conference at the University of Calgary. Good access because the hotel is very close to the trainstation (city centre). The room (suite) at the third floor was very quiet. Roomservice was excellent. Staff was very friendly and helpful.

Was this review helpful? Yes 1
Saddiq K, General Manager at Comfort Inn & Suites University, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More

New York
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I originally planned / reserved for a 3-night stay; I extended to 5 nights, for both business and social reasons. Calgary is a vibrant city and I also wanted to spend a day in Banff. Positives: 1. My room - spacious and comfortable 2. Staff - very friendly and helpful 3. Location is excellent, with super easy access to the... More

Was this review helpful? Yes 1
Saddiq K, General Manager at Comfort Inn & Suites University, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More

Rock Creek
Top Contributor
54 reviews 54 reviews
16 hotel reviews
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed 1 week ago

We've stayed here before and it is OK. No hotels in Calgary are cheap, but this one is not too bad. There is a good breakfast and the rooms are clean and relatively recently remodelled. Our room this trip, and on previous stays, was very quiet. We paid for a king room and were upgraded to a suite, which was... More

Was this review helpful? Yes
Saddiq K, General Manager at Comfort Inn & Suites University, responded to this review

Dear Guest Thank you for your patronage and taking out time to give your feedback for your stay at our hotel. The safe charges are for the insurance of the safe. The safe carries insurance upto $5000 in case of a forced break in. This is for the safety of the hotel and its guests. But if you did not... More

Vancouver
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Our room was clean, well equipped with a king bed and good updated furnishings. Bed was very comfortable. The television had been updated. The breakfast was served in a separate room with fruit, yogurt, waffles and toast. Our stay was what we expected of a hotel.

Was this review helpful? Yes
Saddiq K, General Manager at Comfort Inn & Suites University, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More

Moscow, Idaho
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

We booked through priceline which was a big mistake. They guaranteed 2 adult room. The room was so small, half the size of a normal room and only one queen bed. The hotel customer service was horrible and priceline would not do anything about it. When we booked it said that hotels would be Marriott level which was not the... More

Was this review helpful? Yes 1
Saddiq K, General Manager at Comfort Inn & Suites University, responded to this review

Dear Guest Thank you for taking time to write about your experience at the hotel. Just wanted to inform you that we do not have any Singe Queen Beds in our rooms. All our single rooms have King beds. Your reservation must have been made for a King Bed by Priceline and therefore you got a King Bed. The size... More

Providence, Rhode Island
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I admit that when I stayed there, part of the establishment was in renovation. However, there were what I considered to be seedy-looking people in the lobby, the air was stuffy, the place was dusty, the wifi did not work and the front desk was not particulary helpful. It was more than I could take and so I checked out... More

Was this review helpful? Yes
Saddiq K, General Manager at Comfort Inn & Suites University, responded to this review

Dear Guest Thank you for your comments and your patronage. I am not sure what you mean by "seedy looking people". This is a 100% family hotel and off late it has been fully booked with families for weddings as well as parents enjoying the last leg of the school break with their children. We have WiFi all over the... More

North Vancouver
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Comfortable large room with a fridge and coffee maker. Friendly staff and a better then average breakfast. Good value for your money. Located with easy access to the prime #1 highway. Also close to fast food restaurants. Will stay again.

Was this review helpful? Yes
Saddiq K, General Manager at Comfort Inn & Suites University, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More

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Additional Information about Comfort Inn & Suites University

Address: 2369 Banff Trail, N.W., Calgary, Alberta T2M 4L2, Canada
Phone Number:
Location: Canada > Alberta > Calgary > Northwest Calgary
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn & Suites University 2.5*
Number of rooms: 82
Reservation Options:
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Also Known As:
Comfort Inn & Suites University Hotel Calgary
Comfort Inn And Suites University
Comfort Inn Calgary
Calgary Comfort Inn

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