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All 98 Calgary hotels

Comfort Inn & Suites University

2.5 of 5 Motel   |   2369 Banff Trail, N.W., Calgary, Alberta T2M 4L2, Canada (Northwest Calgary)
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28%
Ranked #80 of 98 hotels in Calgary
  • Overview
  • Reviews (142)
  • Photos (38)
  • Amenities
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  • Room tips (35)
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142 people have reviewed this hotel

Traveler rating
    15
    22
    26
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    52
See reviews for
39
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43
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
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  • Any
English first
Toronto, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel for 2 nights on Stampede weekend. This has been the most traumatizing hotel experience everrrr!- and I've stayed at quite a few hotels! The day that I checked out, I woke up to a bold, red bedbug crawling towards my arm! It immediately explained the bites (that I thought were something else) I noticed the... More

Was this review helpful? Yes 1
Saddiq K, General Manager at Comfort Inn & Suites University, responded to this review

This guest moved to our hotel from anoter hotel. Prior to her moving to our hotel there was no issue of bed bugs. There are hotels that have this problem and over the last few years a lot of hotels have had this problem due to so much transient business from all over the globe. Although we did not find... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

This place was a home away from home. The rooms were clean. The staff was wonderful and would bend over back to make sure your stay was nothing but excellent. If you have a complaint about the room, they fix it right away. All the staff were very friendly. Breakfast was great. Pool was great for the kids. No complaints... More

Was this review helpful? Yes 1
Saddiq K, General Manager at Comfort Inn & Suites University, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More

Canada
Senior Contributor
32 reviews 32 reviews
31 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The first thing to set me off is a $2 charge for the room safe. You don't have to use the room safe but you cannot opt out - it's a mandatory charge. It's not the $2 ... It's the mickle and dime way to show a lower room rate online but charge more when you check in. I say... More

Was this review helpful? Yes
Saddiq K, General Manager at Comfort Inn & Suites University, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. The $2 charge for safe is an added service that we offer to our guests as it carries a $5000 liability insurance in case of a forced break-in of safe. Many of our guests visiting from out of town or abroad do... More

Edmonton, Canada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 3, 2014

I have stayed in Comfort Inns in my travels in Canada and the US. The breakfast was fine; the room was fine; but I found the price a bit higher than other hotels in the vicinity - and there are quite a few in the that strip.

Was this review helpful? Yes
Saddiq K, General Manager at Comfort Inn & Suites University, responded to this review

Dear Guest Thank you for taking out time to comment about your stay at our hotel. It was our pleasure to serve you during your stay at our hotel. Our rates vary with demand and supply as our system, like others in the hospitality and the airline industry, run on a yield management system, i.e. they are affected by the... More

Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed May 28, 2014

Do not stay at this hotel. Run down and filthy. That includes the building itself and the room we had was filthy. Housekeeping staff don't care. The elevators act like they will quit at any moment and also are filthy. Lots of low life drug addicts hanging around and it shows. I'm not a fussy person but this place is... More

Was this review helpful? Yes 2
Saddiq K, General Manager at Comfort Inn & Suites University, responded to this review

Dear Guest Thank you for taking out time to post your opinion about your stay and our hotel. We thank you for your patronage. We have recently removed our entire hotel and have put in brand new flat screen LED TVs in all rooms, new floors, new wall paper and new carpets and that has totally changed the outlook of... More

Edmonton
Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed May 21, 2014

If you don't like someone or just want to pull an ugly prank, send them to this hotel. Very dirty, beds unchanged, elevator smells like burned plastic -one time was more bearable, it smelled like someone smoked weed there. Price is way too high for it, I saw highway motels worth 50/night cleaner than this. There is a "renovating" sign... More

Was this review helpful? Yes 1
Saddiq K, General Manager at Comfort Inn & Suites University, responded to this review

Dear Guest Thank you for taking out time to post your opinion about your stay and our hotel. We thank you for your patronage. We have more than adequate staff to take care of the daily housekeeping needs and on top of that we have a room checker as well as an executive housekeeper. The only way a room is... More

1 review
5 of 5 stars Reviewed May 5, 2014

Very happy with the stay for 4 days. very clean, great staff and good breakfast. Took care of all our players and coaches. They understand how to take care of teams. Thank you from the Calgary Colts .

Was this review helpful? Yes
Saddiq K, General Manager at Comfort Inn & Suites University, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More

2 reviews
5 of 5 stars Reviewed May 5, 2014

Dear friends at Comfort Inn May 5,2014 It has been two weeks since my trip to Calgary.Just got all my photos and videos all sorted and my routine of working again back in order.I just want to say I had a very memorable stay in your hotel and made some very close friends.All of you made me feel at home... More

Was this review helpful? Yes
Saddiq K, General Manager at Comfort Inn & Suites University, responded to this review

Thank you for taking the time to complete the review. We are always striving to improve and the great reviews are showing it! We look forward to welcoming you again at our hotel very soon in the near future. More

Edmonton, Canada
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed May 4, 2014

Staid 1 night with my family on our visit to Calgary. Not bad hotel, average for this price range. They have swimming pool with a slide and it's open till late. The breakfast is good, no complaints. The room was new, probably after renovation, but could be more clean. Dust everywhere. Curtain in the shower was dirty with something brown... More

Was this review helpful? Yes
Saddiq K, General Manager at Comfort Inn & Suites University, responded to this review

Thank you for taking out time and commenting about your stay at our hotel. It was indeed a pleasure to serve you during your brief stay at our hotel. I am glad that you liked our services and facilities. We have recently undergone major renovations including putting brand new tiles in the entire hotel, new carpets, vinals and wall papers.... More

Castlegar, Canada
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 29, 2014

We arrived at the hotel and when we got to our room it smelled really bad inside. Then we went in the bathroom and it was filthy, the tub wasn’t even wiped down. I went right down to the front desk to complain and she said there was nothing she could do until the manager gets back. We told her... More

Was this review helpful? Yes
Saddiq K, General Manager at Comfort Inn & Suites University, responded to this review

This couple came in the evening and were checked into a clean fresh room. After checking in they wanted to leave as some of their friends were staying in a hotel next to our hotel. Our front desk agent went to their room to see if everything was alright or that they would need any service. To her amazement the... More

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Additional Information about Comfort Inn & Suites University

Address: 2369 Banff Trail, N.W., Calgary, Alberta T2M 4L2, Canada
Phone Number:
Location: Canada > Alberta > Calgary > Northwest Calgary
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn & Suites University 2.5*
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Also Known As:
Comfort Inn And Suites University
Comfort Inn & Suites University Hotel Calgary
Comfort Inn Calgary
Calgary Comfort Inn

38 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Class
Number of rooms
82

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