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All 98 Calgary hotels

Comfort Inn & Suites University

2.5 of 5 Motel   |   2369 Banff Trail, N.W., Calgary, Alberta T2M 4L2, Canada (Northwest Calgary)
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Comfort Inn & Suites University
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28%
Ranked #81 of 98 hotels in Calgary
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129 people have reviewed this hotel

Traveler rating
    12
    21
    21
    27
    48
See reviews for
37
14
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38
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
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English first
Sydney, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

We stayed there overnight and the manager and staff were extremely helpful and made several exceptions for us - they gave us a room upgrade and a late check out at no charge due to our work circumstances. The hotel was very clean and in a great location. Thank you so much for your hospitality and generous support.

Was this review helpful? Yes
Saddiq K, General Manager at Comfort Inn & Suites University, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More

Edmonton, Canada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Renovations are improving the overall appearance of the rooms and hallways. More modern televisions are in the rooms now. Housekeeping still needs some improvement but much better than last year. Every complaint brought to management was dealt with immediately and the service is definitely better than last year. I use the hotel for business purpose because of proximity to LTR... More

Was this review helpful? Yes 1
Saddiq K, General Manager at Comfort Inn & Suites University, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! More

Vancouver, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed 5 weeks ago

I stayed in the Comfort Inn for a week in February 2014. The housekeeping was absolutely the worst I have ever experienced in any hotel I have ever stayed in, including hotels in developing countries. My bathroom was simply not cleaned at all for the entire week. I don't mean that it was poorly cleaned. I mean that it was... More

Was this review helpful? Yes 2
Saddiq K, General Manager at Comfort Inn & Suites University, responded to this review

First of all I must apologize for the issue with the housekeeping. We have more than adequate staff to take care of the daily housekeeping and on top of that we have a room checker as well as an executive housekeeper. The only way a room is left untouched if the guest puts a Do Not Disturb Card on the... More

Ottawa, Ontario
Contributor
11 reviews 11 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed March 10, 2014 via mobile

I was in Calgary for a week in June 2013. I spent one night here then checked out and moved to the Comfort Inn near the airport. What a difference! University location is below any reasonable housekeeping standards. The hallways and rooms have dirty, stained and smelly carpets. The room had hair all over the bathroom floor. The white sheets... More

Was this review helpful? Yes 1
Saddiq K, General Manager at Comfort Inn & Suites University, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites University. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the bedding on your recent visit. I have shared your feedback with our hosekeeping manager to ensure we handle these types of situations... More

Edmonton
Contributor
20 reviews 20 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed March 3, 2014 via mobile

We stayed here for two nights in March. This hotel is very run down and is nowhere near worth the $160-$180/night that they charge. Our room was smelly, the quilts stained, there were pubes on the top of the toilet lid (!!!???) and when the sheets had pulled up, we saw the filthy mattress underneath. Our coffee pot didn't work,... More

Was this review helpful? Yes 1
Saddiq K, General Manager at Comfort Inn & Suites University, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More

St. Albert, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 1, 2014

When we called to book our room, we requested a fridge and a microwave. We were told that may or may not happen, but they would see what the could to accommodate us. We arrived and checked in and were told all those standard rooms with microwaves were full, but we could upgrade to a suite for only and additional... More

Was this review helpful? Yes 1
Saddiq K, General Manager at Comfort Inn & Suites University, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More

Saskatchewan
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 3, 2014

Although there were many inconveniences due to renovations, we are glad that they are continually improving the hotel. Staff are immediately responsive to needs, and are personable across the board. Stayed 5 nights, 5 excellent breakfasts. They simply bend over backwards to make sure your experience is satisfying. They recognized my diamond elite status, and gave me a good upgrade.

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Saddiq K, General Manager at Comfort Inn & Suites University, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More

Vancouver, Canada
Contributor
13 reviews 13 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 27, 2014

Stayed here for three nights while on business in Calgary. While it is located away from the downtown core and there are no walkable restaurants nearby (atleast none the hotel staff will recommend), everything is accessible if you have a car. The staff are friendly and personal. The breakfast is one of the best continentals I've had from this chain.... More

Was this review helpful? Yes 1
Saddiq K, General Manager at Comfort Inn & Suites University, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More

Medicine Hat, Alberta, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 4, 2014

I recently stayed at the Comfort Inn and Suites and found the place to be very clean - upgrades were evidently happening as I could smell fresh paint. The room was very nice and very clean with lots of towels and toiletries. As I was staying by myself while my husband was in the Foothills Hospital, I was concerned about... More

Was this review helpful? Yes 1
Saddiq K, General Manager at Comfort Inn & Suites University, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More

Houston, Texas
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 23, 2013

Had a bad night at neighbor Ramada last night for $85, then switch to here for $350. everything looks good (AC/heat works fine, room is clean, internet is fast... ) except the $350 per night. this is business trip, how about family trip for $350?

Was this review helpful? Yes
Saddiq K, General Manager at Comfort Inn & Suites University, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Our rates are determined by yield management based on supply and demand in the system and in the city. We always recommend our guests to make bookings in advance to avail the best possible advance purchase rates. Your feedback is very important... More

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Additional Information about Comfort Inn & Suites University

Also Known As:
Comfort Inn & Suites University Hotel Calgary
Comfort Inn And Suites University
Comfort Inn & Suites University Hotel
Comfort Inn Calgary
Calgary Comfort Inn
Address: 2369 Banff Trail, N.W., Calgary, Alberta T2M 4L2, Canada
Location: Canada > Alberta > Calgary > Northwest Calgary
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Swimming Pool Wheelchair access
Hotel Style:
#81 Romantic Hotel in Calgary
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn & Suites University 2.5*
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