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Comfort Inn & Suites University

2.5 of 5
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2369 Banff Trail, N.W., Calgary, Alberta T2M 4L2, Canada
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Comfort Inn & Suites University
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Ranked #78 of 102 Hotels in Calgary
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188 Reviews from our TripAdvisor Community

Traveler rating
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    62
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49
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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Halifax, Nova Scotia, Canada
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The hotel was reasonably clean, though getting a bit dated and tired. The bed was comfortable and the room spacious. The tv was just okay and the wifi was terrible. For the $90 a night, it was a passable hotel, worthy of a stay, but certainly worth no more. The breakfast was embarrassing, but the location was workable if you... More 

Was this review helpful? Yes
Gibbons, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 27, 2015

Beds are comfortable, breakfast in the morning is ok nothing great but the coffee is hot and there is a waffle station. Water pressure in the shower could be better but the rooms are clean and noise was never an issue. Pool is good and the kids loved the water slide. Have stayed there in the past and would stay... More 

Was this review helpful? Yes
Sadiq T, Front Office Manager at Comfort Inn & Suites University, responded to this review

Dear Guest, Thank you for taking the time to complete the Trip Advisor online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again... More 

Invermere, Canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed April 23, 2015

We went to Calgary to see the Cirque de Soleil and have a nice dinner out. At 10:30 we went to tuk in for the night we discovered that the bedding was soiled (body fluids). I called the front desk and the bedding was changed quickly and courteously. Upon check out the following morning the girl at the front desk... More 

Was this review helpful? Yes 4
Sadiq T, Front Office Manager at Comfort Inn & Suites University, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites University. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the Issues you faced in the Room in regards to bedding on your recent visit. I have shared your feedback with... More 

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Banff
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4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed April 16, 2015 via mobile

I have never stayed at such a horrible place. Booked online for a king with in room whirl pool. Went to check in and told no, that means a bathtub. I said well doesn't every room have a bathtub. So don't book on their website. Call directly. The front desk upgraded me to one with a whirl pool. I was... More 

Was this review helpful? Yes 6
Sadiq T, Front Office Manager at Comfort Inn & Suites University, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites University. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the Issues you faced in the Hotel. I have shared your feedback with the Relevant Departments to ensure we handle these... More 

Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 11, 2015 via mobile

IWe had a very wonderful holiday & outstanding experience at your Hotel during our arrival to Calgary. Thanks to your entire team for making our stay warm and welcome. During our stay, we asked for directions on how to get to places such as Malls etc as well as places for dining out and given very helpful ideas and suggestions.... More 

Was this review helpful? Yes 2
Sadiq T, Front Office Manager at Comfort Inn & Suites University, responded to this review

Dear Guest, I would like to thank you for the time you have taken to share your feedback via our on-line survey. I was thrilled to see such positive scoring! Please be assured that they will be shared with the team directly. Thank you again for sharing your experience with us and we hope your next visit will be even... More 

Grande Prairie, Canada
Level Contributor
101 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
4 of 5 stars Reviewed April 10, 2015 via mobile

Spent very little time at the hotel! I flew to Calgary and wanted to be close to SAIT the C train is right across the street and five minutes from SAIT. People seemed to be enjoying the pool and hot tub. Management was helpful and accommodating would I stay here again definitely. There's a DQ right behind the hotel bad... More 

Was this review helpful? Yes 1
Sadiq T, Front Office Manager at Comfort Inn & Suites University, responded to this review

Dear Guest, I would like to thank you for the time you have taken to share your feedback via the Trip Advisor Online survey. Please be assured that your comments will be shared with the team directly. Thank you again for sharing your experience with us and we hope your next visit will be even more pleasant than the previous... More 

Saskatoon, Canada
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed April 10, 2015

Very good location! There are many hotels nearby and it is close to the freeway. My family took a short 2 nights trip to Calgary from Saskatoon. I called the front desk ahead of time to ask if we can check in early and they were able to accommodate us an hour early. Really appreciated that. I faced 2 problems... More 

Was this review helpful? Yes 1
Sadiq T, Front Office Manager at Comfort Inn & Suites University, responded to this review

Dear Guest, I was concerned to read your note relating to the problems you faced in the hotel in regards to Air-Conditioning Unit & Breakfast. I can assure you that steps will be taken to ensure we improve in the areas highlighted. I Have already spoken with the Relevant Departments directly regarding your comments. Please accept my personal apologies for... More 

Edmonton, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 11, 2015

Had a wonderful stay at the Comfort Inn while in Calgary for the Brier. The staff and Management were so helpful and accommodating. The complimentary breakfast was great especially when the staff running the breakfast room even went as far as to make waffles for us. Empty coffee, juice, bread and other breakfast foods were filled up before you could... More 

Was this review helpful? Yes 1
Sadiq T, Front Office Manager at Comfort Inn & Suites University, responded to this review

Dear Marion, Thank you for taking the time to complete the Trip Advisor online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 25, 2015

The tentativeness, caring and very accommodating staff was very much appreciated. Exceeded my expectations. The rooms were very comfortable and definitely good value for the money. I will definitely stay at the Comfort Inn again.

Was this review helpful? Yes 1
Sadiq T, Front Office Manager at Comfort Inn & Suites University, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide... More 

Prince Albert, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed February 23, 2015

Our stay at the Comfort Inn was very enjoyable. The rooms were neat and clean, the pool area was well kept and the complimentary breakfast was very good. We were especially impressed with the staff and the friendliness we were shown throughout the weekend. They even let us use the breakfast room for a child's birthday party and were eager... More 

Was this review helpful? Yes 1
Sadiq T, Front Office Manager at Comfort Inn & Suites University, responded to this review

Dear Guest, Thank you for your kind feedback. We are glad you have enjoyed your stay at Comfort Inn and Suites University Calgary. We appreciate your stay and look forward to welcoming you back again soon! Best Regards, Sadiq Tejani Front Office Manager Comfort Inn & Suites 4032892581 More 

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