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Comfort Inn & Suites University

2.5 of 5 2369 Banff Trail, N.W., Calgary, Alberta T2M 4L2, Canada
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Comfort Inn & Suites University
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Comfort Inn & Suites University
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169 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Highland, Utah
Top Contributor
60 reviews 60 reviews
31 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I was disappointed that upon checking into my room someone's pizza and soda were sitting on the table in my room. I didn't have to look much farther - the room had obviously not been cleaned since checkout OR I had been given someone else's room. They gave me a new room, but the key didn't work. So, it took... More 

Was this review helpful? Yes 1
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed at the Comfort Inn suites in Calgary and the service plus the hotel itself was fantastic.I was n't too far from Downtown and the transportation to get there was at my doorstep.Even some of the attractions were near my hotel.

Was this review helpful? Yes
Comfort_Inn_Calgary, Front Office Manager at Comfort Inn & Suites University, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide... More 

Saskatoon
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My husband had a business meeting downtown Calgary so this hotel was right across the street from the Commuter train which only took 10 to 15 minutes to get downtown and cost was only $3.00 each way compared to what it might have cost to park downtown. The hotel was 10 minutes from a few huge shopping malls (Market Mall... More 

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Comfort_Inn_Calgary, Front Office Manager at Comfort Inn & Suites University, responded to this review

Dear Guest, Thank you for taking the time to complete the online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,... More 

Vancouver, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 19, 2014

stopped for two separate nights, first after stepping off an 18hr overnight Greyhound from Vancouver. Hotel located 100yds from Banff Trail LRT stop and only 4 stops (approx 8" mins) from downtown. numerous other hotels (some budget) in the area so plenty of choice. Plenty of food options (takeaways / diners) within a few mins walk of the lobby. Hotel... More 

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Sadiq T, Front Office Manager at Comfort Inn & Suites University, responded to this review

Dear Richard, I would like to thank you for the time you have taken to share your feedback via on-line survey. Your feedback helps us to improve our services and meet our guest needs and expectations. Please be assured that your feedback and scoring will be shared with our team directly, do not hesitate to contact me directly (tejanisadiq@gmail.com) Once... More 

Chinook
Contributor
12 reviews 12 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 18, 2014

The room was clean and nice and quiet. The pool was adult warm and the hot tub was good. The breakfast was very good and the staff friendly. the "cook" in the breakfast room was a great help he did wonderful. Thanks.

Was this review helpful? Yes
Sadiq T, Front Office Manager at Comfort Inn & Suites University, responded to this review

Dear Rick, I would like to thank you for the time you have taken to share your feedback via our on-line survey. Your feedback helps us to improve our services and meet our guest needs and expectations. Please be assured that your feedback and scoring will be shared with our team directly. Once again Thank you very much for your... More 

Three Hills, Canada
1 review
4 of 5 stars Reviewed November 13, 2014

Our family was in Calgary for one night while attending our son's volleyball tournament. We needed something affordable, clean, quiet and, because we have two younger sons, a waterslide. The waterslide is what initially drew us to the Comfort Inn & Suites University and we were happy that it had. The service was great and though the hotel was full... More 

Was this review helpful? Yes
Sadiq T, Front Office Manager at Comfort Inn & Suites University, responded to this review

Dear Jason, I would like to thank you for the time you have taken to share your feedback via our on-line survey. Your feedback helps us to improve our services and meet our guest needs and expectations. Please be assured that your feedback and scoring will be shared with our team directly Once again Thank you very much for your... More 

Cranbrook, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 of 5 stars Reviewed October 6, 2014

I've stayed in a Comfort Inn before in Victoria, BC, and have written before about the lack of environmental steps this hotel chain has taken. It was no different at this location; the breakfast room was stocked full with one-use plastic cutlery, plates, and plastic cups. This makes a huge difference for me, so I won't be staying at a... More 

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Saddiq K, General Manager at Comfort Inn & Suites University, responded to this review

Dear Guest Thank you for using Comfort Inn & Suites University for your hospitality needs. It was indeed a pleasure to have you at our hotel and we appreciate you taking out time to post comments about your stay. We only provide breakfast at our hotel and due to hygene purposes we do not use re-usable utencils and cuttlery. Most... More 

Alberta, Canada
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed September 24, 2014

Stayed one night in this hotel. My teen received a severe electrical shock when trying to access an electrical plug to charge her phone. Upon looking at the plug the bedside lamps were also plugged into that receptacle. Their cord had been squashed so many times by the bed mattress the cord had broken and had exposed wires - when... More 

Was this review helpful? Yes 2
Saddiq K, General Manager at Comfort Inn & Suites University, responded to this review

First of all I want to apologize on behalf of the hotelf for the daughter to get an electric shock from the plug behind the bed and behind the mattress. I wonder why the child would use that outlet when there are numerous outlets available beside the bed and besides the table to charge a phone or laptop?? Anyhow the... More 

Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 16, 2014

Hotel is in a great location for getting down town. Ever want to see a CFL game this hotel is within spitting distance to the Calgary Stampeders field. Positives, -Rooms very clean -free breakfast & wifi -Friendly staff -Comfortable CLEAN beds -indoor pool - breakfast included Negatives: -very SLOW internet -hot tub jets are not working and don't seem to... More 

Was this review helpful? Yes
Saddiq K, General Manager at Comfort Inn & Suites University, responded to this review

Dear Guest Thank you for taking out time to provide your feedback about your stay at our hotel. We thank you for yoru patronage and yoru positive comments. As far as internet is concerened, sometimes there is an outage and the network needs to be reset. If you request the front desk, the agent would have definately reset the network... More 

Burnaby, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 16, 2014

Did not clean room for 2 full days, rooms without hot water, gross breakfast, stale coffee in the coffee pot, and lights without light bulbs even! staff who blamed me as customer for lack of cleanliness. Must be new management because this place is a GENUINE DUMP! Do not stay here you might get BED BUGS! GROSS!

Was this review helpful? Yes 1
Saddiq K, General Manager at Comfort Inn & Suites University, responded to this review

This guest made a reservation at our hotel for a standard king room. Upon check-in the front desk manager gave them a complimentary upgrade to the junior suite. They stayed in the room for 2 days nights and did not need room service. They put up a Do Not Distrub sign outside their room as they did not want to... More 

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Additional Information about Comfort Inn & Suites University

Address: 2369 Banff Trail, N.W., Calgary, Alberta T2M 4L2, Canada
Phone Number:
Location: Canada > Alberta > Calgary > Northwest Calgary
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn & Suites University 2.5*
Number of rooms: 82
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Also Known As:
Comfort Inn And Suites University
Comfort Inn & Suites University Hotel Calgary
Comfort Inn Calgary
Calgary Comfort Inn

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