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Comfort Inn & Suites University

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2369 Banff Trail, N.W., Calgary, Alberta T2M 4L2, Canada
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Comfort Inn & Suites University
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221 Reviews from our TripAdvisor Community

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Fort St. John, Canada
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is a pretty average place. Rooms are decent and clean. The staff were very friendly and helpful. The pool was ok, but found it a bit cold and the whirlpool jets did not work well. The free breakfast was decent with cereals, toast, waffles and pastries.

Helpful?
Thank thradia2012
Judique, NS
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Hotel was the usual Comfort Inn. We were there for a medical appointment, so we simply wanted a good nights sleep. The ac / heater cycled back and forthstarting around 1:00 a.m., so we got minimal sleep. When we complained, we got the run around from reservationscounter website and the hotel [not our fault, complained too late, etc.] NOT IMPRESSED... More 

Helpful?
Thank 613blakem
Sadiq T, Front Office Manager at Comfort Inn & Suites University, responded to this review

Dear Guest, Thank you for taking the time to complete the Trip Advisor online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to meet your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we... More 

Burnaby, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I recently spent 5 nights at the Comfort Inn form Dec.27th to Dec.31st. Great location as it is right across the street from the c-train. Very quiet, clean rooms. The staff were very helpfull. The continental breakfast was excellent. They offered scrambled eggs, sausage patties, home made waffles, yogurt, cold cereal, toast, muffins, bagels, juice, tea and coffee. Way better... More 

Helpful?
Thank Patricia L
Sadiq T, Front Office Manager at Comfort Inn & Suites University, responded to this review

Dear Guest, I would like to thank you for the time you have taken to share your feedback via Trip Advisor on-line survey. Your feedback helps us to improve our services and meet our guest needs and expectations. Please be assured that your feedback and scoring will be shared with our team directly. Once again Thank you very much for... More 

Edmonton, Canada
Level Contributor
90 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here for the New Years' weekend in January. It was cold and nice to have a pool in the hotel; a bit cool and hot tub a bit warm. Took the C-train right in front of the hotel from downtown; easy and great. Also commuted by car; hotel is close to major routes; great! Also, close to so many... More 

Helpful?
Thank Trish-Edmonton
Sadiq T, Front Office Manager at Comfort Inn & Suites University, responded to this review

Dear Guest, Thank you for taking the time to complete the Trip Advisor online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again... More 

Saskatchewan, Canada
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed December 11, 2015

i stayed at this hotel 2 nights staff friendly checkin was fast no problems but the room? the room wasn't cleaned very well as there was christmas confetti on the floor inside the door never got cleaned up wasn't from me The rooms are in dire need of renovations the beds are not comfortable and the bedding needs to be... More 

Helpful?
Thank Glammad
Sadiq T, Front Office Manager at Comfort Inn & Suites University, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

Victoria, Canada
Level Contributor
3 reviews
5 of 5 stars Reviewed December 9, 2015

My husband and I've stayed twice in the last 2 months, each time for a week in a suite. The second room is very much worth getting - no more cold bathroom floors when your partner can't sleep. We ver much appreciated that our room was clean, the folks nice, the motel central and the door locked. What more could... More 

Helpful?
Thank soundgroupie
Sadiq T, Front Office Manager at Comfort Inn & Suites University, responded to this review

Dear Guest, Thank you for taking the time to complete the Trip Advisor online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services... More 

Canada
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed December 3, 2015

I stayed for 1 night here and needed a hotel in this location. I picked the Comfort Inn as it looked like the best mix of value and decent reviews. The room was clean and comfortable, with all the basics as well as a microwave and small fridge. Internet worked great. Breakfast was typical hotel continental fare, but you can't... More 

Helpful?
Thank Andrea M
Sadiq T, Front Office Manager at Comfort Inn & Suites University, responded to this review

Dear Guest, Thank you for taking the time to complete the Trip Advisor online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services... More 

Medicine Hat, Canada
Level Contributor
61 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed November 25, 2015

I decided to roll the dice and stay here during a recent training trip. I had stayed at another hotel just down the road last time, and thought this would be a good place to try out. Should've stuck to what I know. After a painless check in, the room was pretty worn out, with a broken desk chair, and... More 

Helpful?
Thank jcsch
Toronto, ON, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed November 7, 2015

Upon arrival, the gentleman thanked me for being a member of their loyalty program and told me that I was given a free upgrade to a King Suite. After fumbling with the key card, I walked into a pitch black room (would be nice if a lamp was left on or something). There were a few hairs in the bathtub... More 

Helpful?
Thank _carmelar26_
Comfort_Inn_Calgary, Front Office Manager at Comfort Inn & Suites University, responded to this review

Dear Guest, Thank you for taking the time to complete the Trip Advisor online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. Thank you once again for your... More 

Greater Melbourne, Australia
1 review
3 of 5 stars Reviewed November 1, 2015

My parents were travelling through Calgary, when my father became ill and my mother was booked into the Comfort Inn via her travel agent. The staff at the Comfort Inn were very understanding and helpful to my mother during a very stressful 2 week period. On my arrival I found the rooms clean, well appointed and a very good breakfast... More 

Helpful?
Thank Louise R
Comfort_Inn_Calgary, Front Office Manager at Comfort Inn & Suites University, responded to this review

Dear Guest, Thank you for taking the time to complete the Trip Advisor online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services... More 

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