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Comfort Inn & Suites University

2.5 of 5 2369 Banff Trail, N.W., Calgary, Alberta T2M 4L2, Canada
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Comfort Inn & Suites University
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Comfort Inn & Suites University
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174 reviews from our community

Traveler rating
    21
    31
    33
    30
    59
See reviews for
45
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54
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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1 review
5 of 5 stars Reviewed 1 week ago

I was in Calgary for appointments and have stayed in comfort inns before and have been satisfied. It may not be a new hotel but the great staff makes it worth the stay. My room was clean and comfortable and it was nice to have hot items to pick from for breakfast. The pool temperature was great and a good... More 

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Winnipeg, Canada
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 1 week ago

I was in Calgary for a week of work. The staff were very helpful and friendly. I needed to know exactly how to use the local public transportation to get to a certain address and the person at the front desk gave my exactly the information I needed. The room was comfortable and the breakfasts fantastic and the price very... More 

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Calgary
Contributor
15 reviews 15 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I booked a room after flying in from San Diego, ca road conditions where very bad so decided to spend a night in Calgary. Got to the hotel around 1:30pm but told me my room was not available until 3:00pm even though the parking lot was empty and very quiet. Ended up braving a winter storm for coffee to kill... More 

Was this review helpful? Yes
Sadiq T, Front Office Manager at Comfort Inn & Suites University, responded to this review

Dear Guest, Thank you for taking the time to complete the Trip Advisor online survey regarding your recent stay at Comfort Inn & Suites University. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the Issues you faced Prior to Checking In to your Room on your recent visit. Yes you are right... More 

Okotoks, Alberta, Canada
Contributor
19 reviews 19 reviews
14 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Although they gave this hotel an update within the past few years, it wasn't a complete update and still in need of a major redo. We rented a suite, which was not properly updated. Electrical wiring was hanging out of the wall for what might have originally been a stove hood fan. The furniture is really low end. Bathroom is... More 

Was this review helpful? Yes
Sadiq T, Front Office Manager at Comfort Inn & Suites University, responded to this review

Dear Guest, I would like to thank you for the time you have taken to share your feedback via on-line survey. Your feedback helps us to improve our services and meet our guest needs and expectations. Please accept my apologies on behalf of the team for not being able to meet your expectation. the Hotel is still going through Refurbishment... More 

Edmonton, Alberta, Canada
1 review
5 of 5 stars Reviewed December 26, 2014

the price is the best and you get good service and new rooms, includes breakfast ( is not the best breakfast ever but is good for the price you are paying) they have a swimming pool so remember to bring your bathing suit

Was this review helpful? Yes
Sadiq T, Front Office Manager at Comfort Inn & Suites University, responded to this review

Dear Rafa, I would like to thank you for the time you have taken to share your feedback. Your feedback helps us to improve our services and meet our guest needs and expectations. Please be assured that your feedback and scoring will be shared with our team directly. Once again Thank you very much for your feedback and I hope... More 

Highland, Utah
Top Contributor
59 reviews 59 reviews
30 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed December 22, 2014

I was disappointed that upon checking into my room someone's pizza and soda were sitting on the table in my room. I didn't have to look much farther - the room had obviously not been cleaned since checkout OR I had been given someone else's room. They gave me a new room, but the key didn't work. So, it took... More 

Was this review helpful? Yes 1
Sadiq T, Front Office Manager at Comfort Inn & Suites University, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 2, 2014

I stayed at the Comfort Inn suites in Calgary and the service plus the hotel itself was fantastic.I was n't too far from Downtown and the transportation to get there was at my doorstep.Even some of the attractions were near my hotel.

Was this review helpful? Yes
Comfort_Inn_Calgary, Front Office Manager at Comfort Inn & Suites University, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide... More 

Saskatoon
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 24, 2014

My husband had a business meeting downtown Calgary so this hotel was right across the street from the Commuter train which only took 10 to 15 minutes to get downtown and cost was only $3.00 each way compared to what it might have cost to park downtown. The hotel was 10 minutes from a few huge shopping malls (Market Mall... More 

Was this review helpful? Yes
Comfort_Inn_Calgary, Front Office Manager at Comfort Inn & Suites University, responded to this review

Dear Guest, Thank you for taking the time to complete the online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,... More 

Vancouver, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 19, 2014

stopped for two separate nights, first after stepping off an 18hr overnight Greyhound from Vancouver. Hotel located 100yds from Banff Trail LRT stop and only 4 stops (approx 8" mins) from downtown. numerous other hotels (some budget) in the area so plenty of choice. Plenty of food options (takeaways / diners) within a few mins walk of the lobby. Hotel... More 

Was this review helpful? Yes
Sadiq T, Front Office Manager at Comfort Inn & Suites University, responded to this review

Dear Richard, I would like to thank you for the time you have taken to share your feedback via on-line survey. Your feedback helps us to improve our services and meet our guest needs and expectations. Please be assured that your feedback and scoring will be shared with our team directly, do not hesitate to contact me directly (tejanisadiq@gmail.com) Once... More 

Chinook
Contributor
14 reviews 14 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 18, 2014

The room was clean and nice and quiet. The pool was adult warm and the hot tub was good. The breakfast was very good and the staff friendly. the "cook" in the breakfast room was a great help he did wonderful. Thanks.

Was this review helpful? Yes
Sadiq T, Front Office Manager at Comfort Inn & Suites University, responded to this review

Dear Rick, I would like to thank you for the time you have taken to share your feedback via our on-line survey. Your feedback helps us to improve our services and meet our guest needs and expectations. Please be assured that your feedback and scoring will be shared with our team directly. Once again Thank you very much for your... More 

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Additional Information about Comfort Inn & Suites University

Address: 2369 Banff Trail, N.W., Calgary, Alberta T2M 4L2, Canada
Phone Number:
Location: Canada > Alberta > Calgary > Northwest Calgary
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn & Suites University 2.5*
Number of rooms: 82
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Also Known As:
Comfort Inn And Suites University
Comfort Inn & Suites University Hotel Calgary
Comfort Inn Calgary
Calgary Comfort Inn

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