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Comfort Inn & Suites University

2.5 of 5
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2369 Banff Trail, N.W., Calgary, Alberta T2M 4L2, Canada
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Comfort Inn & Suites University
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Ranked #75 of 100 Hotels in Calgary
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181 reviews from our community

Traveler rating
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    34
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Edmonton, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

Had a wonderful stay at the Comfort Inn while in Calgary for the Brier. The staff and Management were so helpful and accommodating. The complimentary breakfast was great especially when the staff running the breakfast room even went as far as to make waffles for us. Empty coffee, juice, bread and other breakfast foods were filled up before you could... More 

Was this review helpful? Yes
Sadiq T, Front Office Manager at Comfort Inn & Suites University, responded to this review

Dear Marion, Thank you for taking the time to complete the Trip Advisor online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

The tentativeness, caring and very accommodating staff was very much appreciated. Exceeded my expectations. The rooms were very comfortable and definitely good value for the money. I will definitely stay at the Comfort Inn again.

Was this review helpful? Yes
Sadiq T, Front Office Manager at Comfort Inn & Suites University, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide... More 

Prince Albert, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 23, 2015

Our stay at the Comfort Inn was very enjoyable. The rooms were neat and clean, the pool area was well kept and the complimentary breakfast was very good. We were especially impressed with the staff and the friendliness we were shown throughout the weekend. They even let us use the breakfast room for a child's birthday party and were eager... More 

Was this review helpful? Yes
Sadiq T, Front Office Manager at Comfort Inn & Suites University, responded to this review

Dear Guest, Thank you for your kind feedback. We are glad you have enjoyed your stay at Comfort Inn and Suites University Calgary. We appreciate your stay and look forward to welcoming you back again soon! Best Regards, Sadiq Tejani Front Office Manager Comfort Inn & Suites 4032892581 More 

Assiniboia, Canada
1 review
1 of 5 stars Reviewed February 10, 2015

I booked a few hours ago online because it is close to the hospital. Short notice so we needed to take pet due to family illness. Found out they don't let dogs stay. They would not refund the room. Forced to stay at a different hotel and I am out $92.00 because they would not refund. Poor customer service.

Was this review helpful? Yes
Sadiq T, Front Office Manager at Comfort Inn & Suites University, responded to this review

Dear Guest, I would like to thank you for the time you have taken to share your feedback via our on-line survey. Your feedback helps us to improve our services and meet our guest needs and expectations. I was concerned to read the note relating to the issue you faced related to your Pet. The Receptionist Did speak to Expedia... More 

Saskatoon, Canada
1 review
5 of 5 stars Reviewed February 2, 2015

I recently stayed at the Comfort Inn with my 2 boys, 3 and 5. The staff was so wonderful and accommodating. Anything we needed they were happy to help with. The waterslide was so fun, the boys loved it!

Was this review helpful? Yes
Sadiq T, Front Office Manager at Comfort Inn & Suites University, responded to this review

Dear Guest, I would like to thank you for the time you have taken to share your feedback via on-line survey. Your feedback helps us to improve our services and meet our guest needs and expectations. Please be assured that your feedback and scoring will be shared with our team directly. Once again Thank you very much for your feedback... More 

1 review
5 of 5 stars Reviewed January 23, 2015

I was in Calgary for appointments and have stayed in comfort inns before and have been satisfied. It may not be a new hotel but the great staff makes it worth the stay. My room was clean and comfortable and it was nice to have hot items to pick from for breakfast. The pool temperature was great and a good... More 

Was this review helpful? Yes
Sadiq T, Front Office Manager at Comfort Inn & Suites University, responded to this review

Dear Guest, Thank you for taking the time to completing the online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide... More 

Winnipeg, Canada
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed January 22, 2015

I was in Calgary for a week of work. The staff were very helpful and friendly. I needed to know exactly how to use the local public transportation to get to a certain address and the person at the front desk gave my exactly the information I needed. The room was comfortable and the breakfasts fantastic and the price very... More 

Was this review helpful? Yes
Sadiq T, Front Office Manager at Comfort Inn & Suites University, responded to this review

Dear Guest, Thank you for your Valuable feedback. We are glad you have enjoyed your stay at Comfort Inn and Suites University Calgary. We appreciate your comments and look forward to welcoming you back again soon! Best Regards, Sadiq Tejani Front Office Manager Comfort Inn & Suites +14032892581 More 

Calgary
Contributor
17 reviews 17 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed January 3, 2015

I booked a room after flying in from San Diego, ca road conditions where very bad so decided to spend a night in Calgary. Got to the hotel around 1:30pm but told me my room was not available until 3:00pm even though the parking lot was empty and very quiet. Ended up braving a winter storm for coffee to kill... More 

Was this review helpful? Yes
Sadiq T, Front Office Manager at Comfort Inn & Suites University, responded to this review

Dear Guest, Thank you for taking the time to complete the Trip Advisor online survey regarding your recent stay at Comfort Inn & Suites University. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the Issues you faced Prior to Checking In to your Room on your recent visit. Yes you are right... More 

Okotoks, Alberta, Canada
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed December 27, 2014

Although they gave this hotel an update within the past few years, it wasn't a complete update and still in need of a major redo. We rented a suite, which was not properly updated. Electrical wiring was hanging out of the wall for what might have originally been a stove hood fan. The furniture is really low end. Bathroom is... More 

Was this review helpful? Yes
Sadiq T, Front Office Manager at Comfort Inn & Suites University, responded to this review

Dear Guest, I would like to thank you for the time you have taken to share your feedback via on-line survey. Your feedback helps us to improve our services and meet our guest needs and expectations. Please accept my apologies on behalf of the team for not being able to meet your expectation. the Hotel is still going through Refurbishment... More 

Edmonton, Alberta, Canada
1 review
5 of 5 stars Reviewed December 26, 2014

the price is the best and you get good service and new rooms, includes breakfast ( is not the best breakfast ever but is good for the price you are paying) they have a swimming pool so remember to bring your bathing suit

Was this review helpful? Yes
Sadiq T, Front Office Manager at Comfort Inn & Suites University, responded to this review

Dear Rafa, I would like to thank you for the time you have taken to share your feedback. Your feedback helps us to improve our services and meet our guest needs and expectations. Please be assured that your feedback and scoring will be shared with our team directly. Once again Thank you very much for your feedback and I hope... More 

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