I have stayed a number of times at this hotel and it has never let me down! The customer service is exceptional and will do everything in their power to please their guests. They even offered me an upgrade just recently when we stayed there! The hotel has a airport shuttle to pick and drop you off which has been...
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Thank you very much for your valuable feedback We appreciate your business and thank you for having made us your choice while in Calgary.
We strive ensure every stay is filled with positive interactions that exceed guest expectations.
We truly appreciate knowing about our guest’s experiences so we can celebrate our successes and address our challenges to better serve you...
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the hotel is average could use a little more reno in the rooms but rooms are clean
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Thank you for your feedback regarding your recent stay. We appreciate your business and thank you for having made us your choice while in Calgary.
We look foward to having you as a guest again in the future.
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The hotel was outdated. The room looked clean, but I found bed bugs on the bed just before I checked out.
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Thank you very much from bringing this to our attention at check-out.
Although our inspections did not yield any positive results, we have taken the precaution to employ a professional pest control company to inspect and as a preventative measure, sanitize the room.
This is not an issue we are accustomed to dealing with, however, we have taken all of...
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I've been to the Coast several times while visiting Calgary. I have also attended many a time for functions (weddings, conferences, etc) and I have to say the staff are very friendly and helpful and anytime we had a special request they were able to accommodate. The corridor is always clean and the decor is beautiful. The food is FANTASTIC...
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Thank you very much for your valuable feedback. I am glad to hear that you enjoy staying with us. We truly appreciate knowing our guest's experiences in the hotel and I will pass on your comments to all of the departments.
We look forward to your return in the near future.
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Hotel is quite dated. My room had black mould on the silicone around the tub. When I went to take a shower at 11:30pm and I could not get the hot water to work - I called the front desk and was told their boiler was being repaired and I would need to leave the hot water running for TEN...
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Thank you for your valuable feedback during your recent stay at the Coast Plaza Hotel & Conference Centre. I am disappointed that you did not enjoy your stay. I have advised the appropriate departments regarding the cleanliness of the room and the lack of hot water. We are upgrading all of the plumbing in our bathrooms to correct the issue....
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Stayed for a week at the hotel and I think I got one night of good sleep. The room's A/C was inadequate to cool down the room to a desirable temperture. I can understand it somewhat for the first couple of nights as the temperture outside was about 25C. The last 3 days it was much cooler outside but still...
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Thank you for your valuable feedback during your recent stay at the Coast Plaza Hotel & Conference Centre. I do apologize that you did not experience a comfortable stay at the hotel due to the heat problems you had experienced. We are currently in the process of replacing the chiller to provide better air conditioning to our guests. We are...
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We needed an overnight bed for a next morning flight, and chose this hotel on the fly because it appeared to have had higher rates that were hugely discounted. On the plus side, the front desk staff were helpful, as were all other staff that we ran across.
They were in the process of renovating their restaurant, so at least...
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Thank you for your valuable feedback regarding your recent stay at the Coast Plaza Hotel & Conference Centre. I am happy to see that you experienced good service and enjoyed your meal, but I am sorry that you did not enjoy your room. I have advised the Housekeeping and Maintenance Departments about the issues you had encountered with the fitness...
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I stayed here for a conference. Not impressed. The room at first sight looked clean but then it looked like the rugs weren't vacuumed and thing were very dust. The bathroom was fairly clean. There were some sketchy people in the lobby and waiting for the elevator. I found this somewhat disconcerting being a female travelling alone. I could barely...
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Hello Luv_Travel07,
Thank you for your valuable feedback regarding your recent stay at the Coast Plaza Hotel & Conference Centre. I am sorry to hear that you were not impressed with your stay . I have advised the appropriate departments in regards to the cleanliness of the carpets and the sound proofing of the conference facilities. We take the security...
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Numerous times we have stayed at this hotel and opted for the "Stopover Rate". It is an excellent and well priced option for people who are going on a holiday. We spend the night in a comfortable, clean room and in the morning take the shuttle to the airport. After arriving back in Canada, we phone the shuttle service, go...
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Hello DafyAlberta,
Thank you for the positive feedback regarding your recent stay. I am glad that you were able to take advantage of the great rate with our Stopover Package and hope that you had a great holiday. We look foward to seeing you again!
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Wow. We made a reservation for 25. When we got there, it was in a room set for 15. The people who arrived first ordered drinks, the waiter was very confused already. He brought in more tables and chairs. The drinks came 45 minutes later. After we had all ordered our meals, we ordered anotherdrink - the food came and...
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Hello Colleen F,
Thank you for your valuable feedback in regards to your meal at Horizon's Bistro. I am happy to see that you did enjoy the food. I have shared your poor service experience with the management at Horizon's Bistro and do apologize as this is not the service we are accustomed too. We would like to have the...
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