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Holiday Inn Express Hotel & Suites Calgary South

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12025 Lake Fraser Dr, Calgary, Alberta T2J 7G5, Canada
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1 room 1 guest
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Holiday Inn Express Hotel & Suites Calgary South
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154 Reviews from our TripAdvisor Community

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Traveler rating
    47
    57
    17
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    24
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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Ajax, Canada
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Great pool with a (very fast!) water slide for the kiddies, and hot tub too. Excellent free breakfast and pancakes available at night from 8-10. Our room was large and well equipped, with two TVs, fireplace, kitchenette. This hotel is not very close to downtown, if that's where you need to be, but it was fairly quicks and easy to... More 

Was this review helpful? Yes
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

Beautiful hotel! Quiet, clean, and great service at the counter. Our room was wonderful with lots of space! This hotel is close to the airport and there are many good restaurants in the area for convenience. The pool looks nice for a family stay as well. I would definitely stay again if I was in the area.

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Victoria, BC
Level Contributor
86 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
2 of 5 stars Reviewed 1 week ago

We chose this hotel because it was located close to family. There is not much of interest nearby, except for some shopping and restaurants. This property fails to match others in its class. Although front desk and housekeeping staff are friendly and competent, management appears to be disinterested in the upkeep of the hotel. The A/C in our room was... More 

Was this review helpful? Yes
Hiexgm H, Manager at Holiday Inn Express Hotel & Suites Calgary South, responded to this review

Thank you for taking the time to share . We are very sorry to hear of the inconveniences you experienced during your stay with us. your concerns have been brought to the appropriate departments . We hope that you give us a second chance to change your view. Sincerely Hotel Management More 

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Weyburn, Canada
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We booked for one night with the possibility of staying for two. When we checked in I asked for a king size bed when we arrived to the room we were given a double bed. It was late and I didn't want to bother going back down to complain. The room was nice, bed was comfy but we awoke to... More 

Was this review helpful? Yes
Hiexgm H, Manager at Holiday Inn Express Hotel & Suites Calgary South, responded to this review

Thank you for your candid review . We are very sorry to hear of the inconveniences you experienced during your stay with us. your concerns have been brought to the appropriate departments . We hope that you give us a second chance to change your view. Sincerely Hotel Management More 

Mississauga
Level Contributor
45 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Good hotel,Friendly staff but not a very pleasant experience. My ask is that they should atleast provide bottled water to IHG members. Room was neat but hardly any power outlets, I have been a regular visitor to his hotel but was not happy with the overall experience. Bathroom amenities were not 100%. However some of the staff are worth mentioning... More 

Was this review helpful? Yes
Hiexgm H, Front Office Manager at Holiday Inn Express Hotel & Suites Calgary South, responded to this review

Thank you for taking the time to write a review. We appreciate all reviews as this helps us in correcting and improving our customer service. We are sorry to hear that this stay was not to your expectation and your concerns have been brought to the everyone for correction. Again we appreciate your review and hope you give us another... More 

Caribbean
Level Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel was very conveniently located for the activities that we had planned. We rented a suite and found it to be very comfortable for 4 people. The room was very clean and the beds were comfortable. The free breakfast was simple; eggs, bacon, pancakes, etc and the food was good. The kids enjoyed the waterslide. On the downside, we... More 

Was this review helpful? Yes
Hiexgm H, Front Office Manager at Holiday Inn Express Hotel & Suites Calgary South, responded to this review

Thank you for sharing your experience , we have addressed your concerns and hope to se you again soon so we may continue to show our true hospitality . Thank you again for sharing Team Holiday Inn Express and Suites Calgary South More 

Bonnyville, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 20, 2015

My fiancé and i checked in at 4:30 pm on Thursday July 16th 2015. We were in Calgary for a wedding on the Saturday and we were looking into a reasonably priced hotel for the night. we spoke with the front desk agent and she had informed us we had two options of one very nice suite with a fire... More 

Was this review helpful? Yes 1
Hiexgm H, Manager at Holiday Inn Express Hotel & Suites Calgary South, responded to this review

Dear cassandra h Thank you for your candid review. I am very sorry to hear that the communication regarding rate and room type was not clearly understood. I have taken your concern to the agent and all of our agents to ensure our communication is clearly understood by all guests prior to agreement . Thank you once again for sharing... More 

Dillon, Montana
Level Contributor
50 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed July 7, 2015

The hotel itself is in a good location. The HI express experience stopped there. Check in was slow as we had a trainee only on duty, rooms need updating, and breakfast was not to hi express standards. If the price of the hotel wasn't so much it would be a good one night stop over.

Was this review helpful? Yes 1
Hiexgm H, Manager at Holiday Inn Express Hotel & Suites Calgary South, responded to this review

Thank you for sharing your experience . We are sorry we did not meet your Holiday Inn Express expectations . We have consulted with all departments your experiences and we hope you will give us another opportunity to show you our true hospitality . sincerely Team Holiday Inn Express and Suites Calgary South More 

Calgary, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed July 4, 2015 via mobile

hotel was ok. It was under renovation so it may be better after they are done. The best feature was the balcony! The breakfast wasn't that great but was free. The rooms where comparable to most hotels. Front desk person where very nice and helpful. I think it was a little expensive for the what we got!

Was this review helpful? Yes
Hiexgm H, Manager at Holiday Inn Express Hotel & Suites Calgary South, responded to this review

Dear Jared B, Thank you for sharing your experience , we hope that you return so that we are given the opportunity to show you our true hospitality . We apologize for any inconveniences caused during your stay . More 

Grandora
Level Contributor
66 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed June 10, 2015

Stayed a couple of nights on way home from British columbia to visit with grandchildren. The pool area is very nice and the kids really enjoy it. The breakfast is usually quite nice but forgot about time change and missed first day. Hotel is clean and normally quiet and inviting, although this particular weekend some of the guests were very... More 

Was this review helpful? Yes 1
Hiexgm H, Manager at Holiday Inn Express Hotel & Suites Calgary South, responded to this review

Thank you for your candid review. I am sorry to hear that your stay was disrupted by other guest's and not corrected by our staff. I have communicated the importance of gentle intervention to ensure all guests enjoy their stay with us. Once again we appreciate your review and look forward to your return More 

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