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Holiday Inn Express Hotel & Suites Calgary South

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12025 Lake Fraser Dr, Calgary, Alberta T2J 7G5, Canada
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Holiday Inn Express Hotel & Suites Calgary South
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Holiday Inn Express Hotel & Suites Calgary South
Holiday Inn Express Hotel & Suites Calgary South
Holiday Inn Express Hotel & Suites Calgary South
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150 Reviews from our TripAdvisor Community

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Traveler rating
    46
    56
    17
    7
    24
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40
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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Mississauga
Level Contributor
40 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Good hotel,Friendly staff but not a very pleasant experience. My ask is that they should atleast provide bottled water to IHG members. Room was neat but hardly any power outlets, I have been a regular visitor to his hotel but was not happy with the overall experience. Bathroom amenities were not 100%. However some of the staff are worth mentioning... More 

Was this review helpful? Yes
Hiexgm H, Front Office Manager at Holiday Inn Express Hotel & Suites Calgary South, responded to this review

Thank you for taking the time to write a review. We appreciate all reviews as this helps us in correcting and improving our customer service. We are sorry to hear that this stay was not to your expectation and your concerns have been brought to the everyone for correction. Again we appreciate your review and hope you give us another... More 

Caribbean
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The hotel was very conveniently located for the activities that we had planned. We rented a suite and found it to be very comfortable for 4 people. The room was very clean and the beds were comfortable. The free breakfast was simple; eggs, bacon, pancakes, etc and the food was good. The kids enjoyed the waterslide. On the downside, we... More 

Was this review helpful? Yes
Hiexgm H, Front Office Manager at Holiday Inn Express Hotel & Suites Calgary South, responded to this review

Thank you for sharing your experience , we have addressed your concerns and hope to se you again soon so we may continue to show our true hospitality . Thank you again for sharing Team Holiday Inn Express and Suites Calgary South More 

Bonnyville, Canada
1 review
1 of 5 stars Reviewed 1 week ago

My fiancé and i checked in at 4:30 pm on Thursday July 16th 2015. We were in Calgary for a wedding on the Saturday and we were looking into a reasonably priced hotel for the night. we spoke with the front desk agent and she had informed us we had two options of one very nice suite with a fire... More 

Was this review helpful? Yes
Hiexgm H, Manager at Holiday Inn Express Hotel & Suites Calgary South, responded to this review

Dear cassandra h Thank you for your candid review. I am very sorry to hear that the communication regarding rate and room type was not clearly understood. I have taken your concern to the agent and all of our agents to ensure our communication is clearly understood by all guests prior to agreement . Thank you once again for sharing... More 

Travelers are raving about these Calgary hotels

Dillon, Montana
Level Contributor
49 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel itself is in a good location. The HI express experience stopped there. Check in was slow as we had a trainee only on duty, rooms need updating, and breakfast was not to hi express standards. If the price of the hotel wasn't so much it would be a good one night stop over.

Was this review helpful? Yes 1
Hiexgm H, Manager at Holiday Inn Express Hotel & Suites Calgary South, responded to this review

Thank you for sharing your experience . We are sorry we did not meet your Holiday Inn Express expectations . We have consulted with all departments your experiences and we hope you will give us another opportunity to show you our true hospitality . sincerely Team Holiday Inn Express and Suites Calgary South More 

Calgary, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

hotel was ok. It was under renovation so it may be better after they are done. The best feature was the balcony! The breakfast wasn't that great but was free. The rooms where comparable to most hotels. Front desk person where very nice and helpful. I think it was a little expensive for the what we got!

Was this review helpful? Yes
Hiexgm H, Manager at Holiday Inn Express Hotel & Suites Calgary South, responded to this review

Dear Jared B, Thank you for sharing your experience , we hope that you return so that we are given the opportunity to show you our true hospitality . We apologize for any inconveniences caused during your stay . More 

Grandora
Level Contributor
66 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed June 10, 2015

Stayed a couple of nights on way home from British columbia to visit with grandchildren. The pool area is very nice and the kids really enjoy it. The breakfast is usually quite nice but forgot about time change and missed first day. Hotel is clean and normally quiet and inviting, although this particular weekend some of the guests were very... More 

Was this review helpful? Yes 1
Hiexgm H, Manager at Holiday Inn Express Hotel & Suites Calgary South, responded to this review

Thank you for your candid review. I am sorry to hear that your stay was disrupted by other guest's and not corrected by our staff. I have communicated the importance of gentle intervention to ensure all guests enjoy their stay with us. Once again we appreciate your review and look forward to your return More 

Level Contributor
45 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed May 26, 2015

Same thing I've come to expect from this brand. Decent comfortable room, fridge, microwave and decent breakfast. Stayed for 9 days and was very comfortable. These are never 5 Star hotels but they are, more times than not, a good choice.

Was this review helpful? Yes 1
Hiexgm H, Manager at Holiday Inn Express Hotel & Suites Calgary South, responded to this review

Dear joeorourke, Thank you for taking the time to write your review :) We appreciate all the reviews we receive as this helps us in raising the bar in our service to our guest . We hope to see you again in Calgary . Stampede is approaching very quickly it is an experience to have at least once in a... More 

Richmond, BC,
Level Contributor
78 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed May 24, 2015

As always, Holiday Inn maintains a standard that is always acceptable. So, I'm very comfortable in saying that while the rooms they provide may not always be 5 or 4 star, they certainly do provide everything you will require for a few nights stay. This includes, a fridge, microwave, a comfortable bed and as this is an Express location breakfast.... More 

Was this review helpful? Yes
Hiexgm H, Manager at Holiday Inn Express Hotel & Suites Calgary South, responded to this review

Dear marathonguy, Thank you for your review. We appreciate your feedback . We hope to see you again so that we may have the opportunity to change the 4 stars to 5 stars !!! Calgary Stampede is approaching quickly perhaps you will visit :) From all of us here at the Holiday Inn Express and Suites Calgary South More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 18, 2015 via mobile

Originally booked a two night stay but had to cancel one night due to unforeseen circumstances was not told anything about a 7 day cancelation policy so still had to pay for two nights in a room with a filthy floor.some random person in street clothes walked into our room with a card key mumbled something and turned around and... More 

Was this review helpful? Yes 1
Hiexgm H, General Manager at Holiday Inn Express Hotel & Suites Calgary South, responded to this review

Thank you for your candid review . We apologise that your recent stay did not meet expectations . We appreciate your comments and will share these with our team so that we can continue to improve our services. More 

Lake Oswego
Level Contributor
83 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed May 10, 2015

This hotel is a little off the beaten path, but near enough to Deerfoot Trail that is is still convenient. A little hard to get to and not a lot of parking but it's very close to a number of quick service food places. The hotel itself looks pretty new on the outside but shows wear and tear on the... More 

Was this review helpful? Yes
Hiexgm H, Manager at Holiday Inn Express Hotel & Suites Calgary South, responded to this review

Thank you for your candid review. We apologise that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Team Holiday... More 

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