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Four Points by Sheraton Calgary Airport

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2875 Sunridge Way NE, Calgary, Alberta T1Y 7K7, Canada
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1 room 1 guest
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Four Points by Sheraton Calgary Airport
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357 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Virginia
Level Contributor
95 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I had a great experience just like any other Four Points hotel. Front desk staff was efficient, helpful, and welcoming. Our room was large and well appointed. Beds are comfortable. We slept well. Hotel has a good location. There are many good restaurants in the nearby area to choose from. We enjoyed our stay. We will be back when we... More 

Was this review helpful? Yes
Vancouver, Canada
1 review
5 of 5 stars Reviewed 1 week ago

Always a pleasant experience and especially love Rics Grill attached to the hotel. Had great service from Liz in the morning! The rooms were neat and clean and the front desk attendants were above par in my opinion.

Was this review helpful? Yes
Lamia S, Starwood Hotels & Resorts at Four Points by Sheraton Calgary Airport, responded to this review

We are so happy you have been enjoying your stays at our hotel - it's been a pleasure hosting you! It's great to hear how much you love Ric's Grill and Liz's great service! Thank you for the great review - we hope to see you again soon - take care. More 

Level Contributor
61 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed 2 weeks ago

There is no way to sugar-coat this: The common areas of the hotel smells like stale beer with subtle undertones of urine. My room itself had an overpowering smell of cleaning products and detergent, more so than I've ever experienced in my other ~30 nights spent in hotels in 2015. And it's noisy. There is a lot of ambient noise... More 

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Lamia S, Starwood Hotels & Resorts at Four Points by Sheraton Calgary Airport, responded to this review

Thank you for sharing your thoughts with us - we are extremely sorry that you were disappointed with your stay. Please know that we pride ourselves on providing a clean and comfortable environment and are extremely sorry you found our environment to be less than pleasant. Please know we that we take your comments very seriously and will share as... More 

Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Poor customer service at the front, namely Mandeep. To book a shuttle Mandeep made me call a number, which goes to the front desk anyway and went back to Mandeep. Then Mandeep forgot to let the shuttle driver know. I sat at the airport for an hour. Don't expect coffee downstairs, proper directions or info about Calgary, zero customer service.

Was this review helpful? Yes 3
Lamia S, Starwood Hotels & Resorts at Four Points by Sheraton Calgary Airport, responded to this review

Thank you for making us aware of your unpleasant experience. We sincerely apologize for the lack of responsiveness with our team members. Providing our guests with excellent customer service is a standard expectation and we apologize for falling short on this. We hope you will give us another opportunity in the future to demonstrate this is not the norm. Thank... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My daughter and granddaughters stayed for two nights. We got a great deal on Hotwire. Excellent service at the desk and ricks grill. Great location for what we came to do.Ten minutes from the zoo and chuckecheezes red lobster and lots of other great restaurants. It was clean and comfortable beds. I can't believe people complain about the construction. It... More 

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Level Contributor
3 reviews
3 of 5 stars Reviewed 3 weeks ago

Hotel was ok. Room was clean and spacious. Service at reception was good. Restaurant and service was good. After I have booked it, 7 days ahead, I have found out that I am " set ", if cancelled, penalty is full price. That was the first one for me. Also construction going on in front of the Hotel is a... More 

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Fort McMurray, Canada
Level Contributor
11 reviews
4 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

Location was convenient to the Deerfoot and Barlow Trail. A few restaurants close to the hotel within walking distance though probably best if you had a car. Breakfast was ok but not great. Staff in the restaurant was fairly helpful. Room was very clean - no complaints there.

Was this review helpful? Yes
Lamia S, Starwood Hotels & Resorts at Four Points by Sheraton Calgary Airport, responded to this review

We are so happy to hear you enjoyed your stay, our convenient location, clean guest rooms, and friendly staff! Thank you for the great review - take care! More 

Warman, Canada
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is the second time we've stayed at this hotel. The first time it was where Hotwire sent us and we were pleased with our stay. This second time I looked at the Hotel website, I looked at all the Hotel booking engines, and then I went to Hotwire and took a chance that we'd get this hotel again. We... More 

Was this review helpful? Yes 2
Lamia S, Starwood Hotels & Resorts at Four Points by Sheraton Calgary Airport, responded to this review

We're glad Hotwire sent you to our hotel, too! Thank you for sharing your wonderful experience with us - we are glad you enjoyed the convenient location, guest room amenities, fast & free WiFi, and more! Thanks again for your kind words, we look forward to seeing you again. Take care. More 

Toronto, Canada
Level Contributor
36 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I knew before arriving that if I took the airport shuttle I would have to pay a 5.00 fee. On the web site says it's because the airport authority charges you. Last time I was in Calgary and took an airport shuttle there was no fee. I found the fee to be nickle and diming me. Regardless i called for... More 

Was this review helpful? Yes 1
Calgary, Canada
Level Contributor
50 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 167 helpful votes
3 of 5 stars Reviewed July 23, 2015

Recently stayed at the Four Points Sheraton, and was overall satisfied and happy with the stay. Location: Convenient location in the NE, quick access to major roads (Deerfoot, Barlow, 16th). Adjacent to a sort of strip mall/shopping centre, including McDonalds, Tim Hortons, Liquor Store, etc. - good to grab a quick bite/drinks. Ric's Grill restaurant in the hotel, they offer... More 

Was this review helpful? Yes 2
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