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Sandman Hotel Calgary City Centre

888 - 7th Avenue SW, Calgary, Alberta T2P 3J3, Canada
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Sandman Hotel Calgary City Centre
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Sandman Hotel Calgary City Centre
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515 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Calgary in general has a hotel problem - for conferences all downtown hotels are highly overpriced. I got an online 'deal' which wasn't that great. The hotel wasn't bad - room was very clean, spacious but very oddly designed. Cramped washroom but peers who stayed on higher floors said they had a better layout. The lobby is small, again oddly... More 

Was this review helpful? Yes
GMSandman26, Manager at Sandman Hotel Calgary City Centre, responded to this review

Thank you for your kind words regarding our very clean and spacious rooms. Greatly appreciated! We appreciate you taking the time to review our Hotel, your feedback helps us to improve. On behalf of the entire team of the Sandman Calgary City Centre, we genuinely hope to welcome you back to Calgary. We would like another opportunity to provide you... More 

Kelowna, Canada
Top Contributor
113 reviews 113 reviews
18 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The room was clean and reasonably quite in spite of the train traffic on 7th Ave. The bathroom was a bit small as you have to completely enter before closing the door. It looked like the hotel was renovated several years ago. Staff were helpful and courteous.

Was this review helpful? Yes
GMSandman26, Manager at Sandman Hotel Calgary City Centre, responded to this review

On behalf of the entire team of the Sandman Calgary City Centre, thank you for your positive words regarding our helpful and courteous staff. We strive to provide exceptional service to all our guests. It was our genuine pleasure to serve you. We look forward to welcoming you back to Calgary during your next visit. Kind Regards, Susan Ballard Special... More 

Sydney, Australia
Top Contributor
52 reviews 52 reviews
16 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My main purpose in vising Calgary was to go to the Bomber Command Museum, so I chose the Sandman Hotel. Good choice me! The room was excellent, the bed was huge and fresh, but I didn't like the coffee at all. The staff were friendly and helpful, nothing was too much trouble. They gave me street maps and marked places... More 

Was this review helpful? Yes 3
GMSandman26, General Manager at Sandman Hotel Calgary City Centre, responded to this review

Thanks so much for taking the time to write a review following your stay with us. We appreciate your positive comments and I will be sure to pass the kudos on to the staff. We hope to welcome you back soon. More 

Edmonton, Canada
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Me and a group of friends came down from Edmonton to Calgary for the CCEE (Comicon). When we got to the hotel, we were met with sass and annoyance. I parked a block away at an overnight lot for $35, then later found out that I could have parked at the Sandman for $5. Turns out I dodged a bullet... More 

Was this review helpful? Yes 2
GMSandman26, General Manager at Sandman Hotel Calgary City Centre, responded to this review

Thank you for taking the time to post a review following your stay with us for Comicon. Please accept my apologies regarding the lack of graciousness shown by the agent checking you in regarding the parking, we pride ourselves on our friendly and professional customer service and this certainly does not qualify. The same can be said for trying to... More 

Travelers are raving about these Calgary hotels

Vancouver
Senior Contributor
44 reviews 44 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 5 weeks ago

I travel for a living so I have lots to compare to. This hotel was generally run down. They sell off parking spots in the five levels below, so you need to drive to at least the 4 or 5 and there is no elevator, so it's up a narrow set of stairs to the main level. My room was... More 

Was this review helpful? Yes 2
GMSandman26, General Manager at Sandman Hotel Calgary City Centre, responded to this review

Thank you for your review. As you can see from our latest reviews and comments we are working diligently to upgrade and update the guestrooms in the hotel. With 300 rooms it will take some time to complete. I do hope you let the front desk staff know of the issues you had in your particular room so that they... More 

Calgary
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 13, 2015

I've stayed here regularly over the past year. The price is right and as it's usually for just one night, luxury isn't needed. The room was clean and quiet, and the internet worked exceedingly well. I stayed on the top floor, which has been renovated somewhat. It seems to be getting better each time is come back.

Review collected in partnership with Easytobook.com

Was this review helpful? Yes 1
GMSandman26, General Manager at Sandman Hotel Calgary City Centre, responded to this review

Thank you for your review and for recognizing the efforts of our maintenance team and their updating of the hotel that is currently in progress. I will pass along your comments and we look forward to seeing you again soon. More 

Windsor, Canada
1 review
4 of 5 stars Reviewed March 24, 2015

I've never written a hotel review before, but felt compelled to do so here because of some of the negative reviews on this site. I stayed at the Sandman for a week on business and did not encounter a single problem mentioned by many people. The check-in process was simple and quick. The elevators all worked properly and I never... More 

Was this review helpful? Yes
GMSandman26, General Manager at Sandman Hotel Calgary City Centre, responded to this review

Thanks so much for your review. It is always great to hear that our customer service levels and the hard work of the housekeeping department are appreciated. As you mentioned - some of our bathrooms are a little on the small side but we have recently replaced all the plumbing/tub taps in each room - so I am glad to... More 

Edmonton
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 17, 2015

A solid three star hotel with a restaurant. Hotel wasn't fancy but in a good location downtown and inexpensive. Bathroom showing some age but overall very clean. Bed was surprisingly comfortable. Great place to stay for what I needed - reasonably priced, clean room, good bed, tv and wifi.

Was this review helpful? Yes 3
GMSandman26, General Manager at Sandman Hotel Calgary City Centre, responded to this review

Thank you for taking the time to review your stay with us. I appreciate your comments (we are working on updating the hotel, floor by floor). We hope to welcome you back again soon. More 

British Columbia Canada
Reviewer
5 reviews 5 reviews
3 of 5 stars Reviewed March 16, 2015

They claim they are a pet friendly hotel, but they don't tell you until check-in that pet charges are $50/pet/night (more expensive than I have seen anywhere). Yet in the room guide they state that pet charges are $10/pet/night. When questioned about this they stated that I had already signed agreeing to the higher charge and made no attempt to... More 

Was this review helpful? Yes
GMSandman26, General Manager at Sandman Hotel Calgary City Centre, responded to this review

Thank you for bringing this to our attention. Our pet fee is $10 per pet, per night as stated in the guestroom directory. Please accept my apologies for the error made by the front desk agent. If you would like to contact me directly, I would be happy to discuss further. Tracey Smith (General Manager) - 403-237-8626 More 

Vancouver, Canada
2 reviews
4 of 5 stars Reviewed March 9, 2015

We booked into the Sandman Hotel City center to go to the 2015 Tim Horton's Brier. When we arrived we were checked in by a great Customer Service Representative Michael. He was helpful, recommended that we upgrade to a Junior Suite and gave us great helpful hints in terms of the hotel and usage of the C Train and where... More 

Was this review helpful? Yes
GMSandman26, General Manager at Sandman Hotel Calgary City Centre, responded to this review

Many thanks for taking the time to review your stay with us during the Brier. I am so pleased to hear of Michael's continued high standard of customer service and will ensure he receives the recognition he deserves. We hope to welcome you back soon. More 

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