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Sandman Hotel Calgary City Centre

888 - 7th Avenue SW, Calgary, Alberta T2P 3J3, Canada
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Sandman Hotel Calgary City Centre
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627 Reviews from our TripAdvisor Community

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Regina, Canada
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

This was my first time staying at this hotel. I always try to stay downtown so i'm close to everything. Parking was a tad expensive per day. The room was comfortable but the bathroom was quite small. The LRT is right outside the hotel and Stephen Ave restaurants and bars are about a 10 minute walk. I'd stay here again... More 

Helpful?
Thank Kokosworld
GMSandman26, General Manager at Sandman Hotel Calgary City Centre, responded to this review

Thanks so much for reviewing your stay with us. We have recently conducted a survey of all the downtown hotel parking rates and found that we are currently the lowest. I'm delighted to hear that you enjoyed your stay and look forward to welcoming you back soon. Tracey Smith General Manager. More 

Gloucester, United Kingdom
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

For those without transport, this hotel is ideal. It is within walking distance of shops, restaurants and the river. Tour coaches/ combis collect you at the front door. Free public transport is round the corner. Ideal. Our room was on the 21 st floor, looking over the rooftops ( not pretty ) to distant water and trees. It was adequate... More 

Helpful?
Thank Alison M
GMSandman26, General Manager at Sandman Hotel Calgary City Centre, responded to this review

Hi Alison, Many thanks for reviewing your stay with us. I agree - the concrete jungle of downtown Calgary does not offer much of a view, but I'm glad to hear that the staff lived up to our friendly/professional standards and look forward to having you stay with us again soon. Tracey Smith General Manager More 

St. Albert, Canada
Level Contributor
136 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Stayed one night at this hotel as I had a meeting downtown. Prices in downtown Calgary tend to be really high during the week and this was one of the better priced hotels. The room was clean, bed was decent and the room was a little small but not too bad. Unfortunately I got a room right next to the... More 

Helpful?
Thank travellfar
GMSandman26, General Manager at Sandman Hotel Calgary City Centre, responded to this review

Thanks for reviewing your stay with us - I'm you enjoyed your stay and look forward to seeing you again soon. Tracey Smith General Manager More 

Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Travelled on business, picked this hotel for location and access to the city. Michael on reception was great! Entertaining and knowledgeable. Room was adequate but the bathroom was the smallest ever and when the shower was turned on made the most horrendous clanking and banging noise! The hotel bar was ok but the head of serving staff (bad skinned and... More 

Helpful?
Thank gremlin030
GMSandman26, General Manager at Sandman Hotel Calgary City Centre, responded to this review

Thank you for taking the time to review your stay with us. I am sorry to hear that the various noises of the hotel detracted from you enjoying a better stay with us. I have spoken to the Moxie's GM regarding your experience and he is following up with the staff involved and will conduct a thorough investigation. On the... More 

Travelers are raving about these Calgary hotels

Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 4 weeks ago

If I can rate this hotel with a negative score I will !! 
In very disappointed with the hotel and the way they treat the costumers . 
The first time we stayed here the room was clean but with a tiny bathroom the room we booked was the Junior Suite for three people our surprise was that only had a... More 

Helpful?
Thank Miami1983
GMSandman26, General Manager at Sandman Hotel Calgary City Centre, responded to this review

Thank you for your review following your stay with us. As I'm sure you realize, this is not our normal standard of customer service and I apologize for the fact you were checked into a room with plumbing issues. Unfortunately sometimes this goes undetected until someone checks in if the room has not been occupied for a few days. I... More 

Whitefish, Montana
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed January 4, 2016

I will start with the negatives so I can end on a positive note. First, parking is not free. They do charge to use the parkade at the hotel. The elevators are very slow and sometimes don't work properly. They have 4 elevators and I did not expect to have 5 minutes wait for one. When I got on one,... More 

Helpful?
Thank Juliena M
GMSandman26, General Manager at Sandman Hotel Calgary City Centre, responded to this review

Dear Juliena, Thank you for your kind remarks following your recent stay with us. We are working on upgrading our elevators and phase 1 of many has been completed. I will certianly pass on your kudos to the staff - both on the front desk and in housekeeping. We look forward to welcoming you back soon. Tracey Smith General Manager More 

Edmonton, Canada
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed December 15, 2015 via mobile

The location is close to city transit and train. But the whole hotel need to be majorly renovated. The elevators were broken and had to walk all the way from 2 levels of parking garage into the hotel and then take the elevators. The hotel rooms were very old and gross. Dirty, smelly and very small. Tv was broken. The... More 

Helpful?
1 Thank Dallas S
GMSandman26, General Manager at Sandman Hotel Calgary City Centre, responded to this review

Thank you for your review. I'm sorry that you found your stay to be sub-par. Had you asked the front desk for a different room we would have certainly moved you. Room inspections are conducted daily and a broken TV should have been fixed or the room not rented - therefore I would appreciate it if you would contact me... More 

Vryburg, South Africa
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 15, 2015

This was such a good choice. Very close to the airport. The rooms are clean and neat. We booked a family room which was super. The bathrooms only have a shower in which is fine. Will recommend it to anybody.

Helpful?
Thank Corlize T
Edmonton, Canada
Level Contributor
132 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 240 helpful votes
4 of 5 stars Reviewed December 13, 2015

Finding myself in Calgary for a company Christmas party I wanted downtown location without paying high downtown prices and so in that respect this Sandman definitely delivers. I was in a Standard Queen room on the 23rd floor which has a view of the mountains in the distance. The room is at the end of a hallway from the door... More 

Helpful?
1 Thank tcook052
GMSandman26, General Manager at Sandman Hotel Calgary City Centre, responded to this review

Thank you so much for reviewing your recent stay with us. I appreciate you taking the time to thoroughly and honestly relate your experience. I will ensure the GM of Moxie's is aware of the short fall there and will pass your comments to purchasing regarding the towels. Thanks again for choosing the Sandman Hotel and we look forward to... More 

Edmonton, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed November 20, 2015

Got a room on a good corporate fee and was placed beside the elevator even though the hotel wasn't close to capacity. Walls and floors are thin and I was woken by alarms and showers in the rooms around me, not to mention the elevators. For a business hotel, this falls far below the standard I'd expect even at a... More 

Helpful?
1 Thank Erik8633
GMSandman26, General Manager at Sandman Hotel Calgary City Centre, responded to this review

Dear Erik, Thank you for letting us know of your recent experience. I would appreciate it if you would contact me directly with the details of your reservation so that I may follow up on the issue. Many thanks Tracey Smith General Manager gm_calgary@sandman.ca More 

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