Wechose this hotel as we didn't want to stay directly on Lake Louise itself - but found it to be very disappointing on our two night stay - a combination of the lowest quality on our trip combined with the highest price (and we stayed at Fairmont's in other locations). The rooms were average (and we tried thee in total)... more

Stayed only for 1 night. We waited ages for the meal in the restaurant to be served and when it came was not good, we mentioned how poor the food was and in fairness they did not charge for the meal (only charged for the drinks). That was good service by the management but surely it would be better to... more

My husband and myself stayed in an economy twin room in block 4 (which unknown to us, maybe we missed it when we booked some time ago) that is accessed by 3 flights of stairs!) Luckily my husband was able to lug the cases upstairs, I would have found it impossible. Help was offered at the desk but we declined,... more

Although clean, the bedroom was small and the 2 double beds took up 95% of the space. There was little hanging space and even less drawer space. 2 hard chairs were squeezed up against a desk top (with the tea and coffee makers on top). This would be extremely uncomfortable lodgings for large people or those with limited mobility. We... more

After an exhausting day on the tour, my sister and I found our room in the second of their 5 buildings and it was lovely. Comforting and welcoming and they had an overstuffed chair with an ottoman that my sister collapsed into. Beds were great and the rooms were quiet with everything you would want. We stayed 2 nights and... more

From our first impression we were surpised by our room. Clean, newly remodeled with comfortable beds. Major negative though is no AC in the rooms! It was 80 degress in the room and the window screens were either missing or had large holes in them. We did ask for a fan and they were happy to bring us one. Would... more

A friend and I booked this on-line at the last minute and were delighted to get a special offer rate on a gorgeous Friday night in September. The website warned that the special rate rooms were in an older building but the room was clean and comfortable and perfectly adequate; it even had a tub, which you don't often get... more

We stayed here for two nights on a 15 night trip from Calgary to Vancover.Without doubt this was the poorest accomadation of the trip .We pre booked and paid £80 per night for the room and expected a lot better after checking out the pics on the website.We were placed in a seperate dower four storey block at the rear... more

we stayed for 1 night the hotel was quiet as it was early in season (1st week June) the hotel is well laid out with good parking the rooms were clean and large We had a problem with the air con so moved rooms in the middle of the night the staff were very helpful. we ate in the resturant... more