Overall the experience was okay and as a base to ski from every day I can't really complain. However, they seem to be seriously lacking in staff - both in the bars and for room services. Our room (economy in the Pinery - building 4) was dirty and remained so, particularly the bathroom (I shudder to think of the grime... more

We booked in here using our local travel agent who got us a good deal for an 11 night stay. I then read the mixed reviews and wondered 'what have I done!'. I need not have worried as from the instant we arrived until the day we left the service was friendly and the accom brilliant. Granted we were upgraded... more

We chose this place purely based on price, and we found it to be adequate for our needs. We were out hiking during the day and just used the accommodation for eating and sleeping. The kitchen was decent but we ended up using the hotel's bar for our dinner. more

A party of 8 (including 2 kids) stayed at Lake Louise Inn for 2 weeks at beginning of Jan. Location perfect, only 5 mins on free shuttle bus to ski hill. Had no problems at all, the reception staff were very helpful and friendly. Our travel agent booked the wrong rooms and as soon as we mentioned this we were... more

We stayed at the Lake Louise Inn over xmas 2007, with my wife, daughter(2 and a half) and some friend with their children. First impressions when getting off the coach were great, loads of snow very picturesque etc......Then we checked in... The reception staff were not helpful at all.....didn't seem to know what they were doing..Couldn't find our booking...then thought... more

We booked the Romanance package for a preChristmas getaway and birthday celebration. The Romance package was stated to come with an Executive King Room, champagne and chocolate covered strawberries and a $75/night dining credit. We booked the package for 2 nights and paid $260/night. The room normally without the package is only $170/night. The hotel was confused by the entire... more

We stayed here for 2 nights last year and we had a room in the main building overlooking the swimming pool. The room itself was very nice, enough room for 2 of us, comfy bed, spotlessly clean but it had no natural light so looked a bit gloomy. On the plus side we weren't in the room for long! The... more

Regrettably, we spent one night at the Lake Louise Inn in the Pinery , building 4. Our overall experience was very disappointing, and we will not return to Lake Louise Inn again. At $170 , I would have hoped for a brighter, cleaner and more modern facility. And what a shame we hadn't read these pertinent reviews earlier. It is... more

We stayed in building # 4 - economy room. It should not mean economy = dirty (by the way far from economy price $$). The room was basic, however very dirty and smelly. The bathroom was OK, until we got a visit from a mouse. In our opinion the building #4 should be shut down, and health department should pay... more