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All 6 Lake Louise hotels

Deer Lodge

3.0 of 5 Hotel   |   109 Lake Louise Drive, Lake Louise, Banff National Park, Alberta T0L 1E0, Canada
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Deer Lodge
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Ranked #6 of 6 Hotels in Lake Louise
A recent review
4 of 5 stars reviewed 4 days ago
ABanker Toronto, Canada
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747 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Western Australia, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 of 5 stars Reviewed 2 days ago NEW via mobile

I would highly recommend to spend your money elsewhere! From the minute my partner and I checked in we were uncomfortable. Through out our 1 month holiday around Canada we stayed at lots of hotels between 2 & 3 stars (so nothing over the top) We never had a problem with any of our stays but Deer lodge was a... More 

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CRMRManagement, Guest Relations Manager at Deer Lodge, responded to this review

Thank you very much for your detailed and constructive feedback. I am very sorry that you were unhappy with your accommodation. As you noted, we do not have televisions in any of our guest rooms, and I apologize that this was not explained to you at the time of booking. As you had prepaid for your stay through a third... More 

Toronto, Canada
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We go to Lake Louise every winter for cross-Country Skiing, snow-shoeing and hiking, etc. Every year we stay at Deer Lodge because of its charm, superb location & much better rate than the Fairmont. It's located a very short walk from the Fairmont and Morraine Lake; there are multiple trail heads right out the driveway, the food is excellent, and... More 

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CRMRManagement, Guest Relations Manager at Deer Lodge, responded to this review

Thank you for taking the time to share your thoughts on your recent stay at Deer Lodge. It's great to hear that you enjoyed the unique charms of our heritage building, and were able to take advantage of all the wonderful winter activities in the area. We look forward to welcoming you back on your next visit to Lake Louise. More 

Bend, Oregon
1 review
4 of 5 stars Reviewed 5 days ago NEW

We stayed at Deer Lodge for 5 nights in early December- just around the time they were opening for the season and for the Women's World Cup Race at Lake Louise. We really could not have asked for a better stay. The lodge was just as we expected- historical lodge with smaller, basic but comfortable rooms. Location was perfect- 5... More 

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CRMRManagement, Guest Relations Manager at Deer Lodge, responded to this review

Thank you very much for taking the time to review your stay at Deer Lodge. I am so glad to hear that you enjoyed your stay with us and received a warm welcome from the staff. I will be sure to pass your kind comments along to the Food and Beverage team. We hope to welcome you back to the... More 

Beaumont, Canada
1 review
1 of 5 stars Reviewed 5 days ago NEW

This hotel falsely advertises its accommodations. If you are lucky enough to have your booking agent recognize the a double room means a room with usual 2 queens beds you mayhave a decent stay. There is a large portion of the hotel that is comprised of what you would describe as closets with beds in them. If you are looking... More 

Review collected in partnership with this hotel

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CRMRManagement, Guest Relations Manager at Deer Lodge, responded to this review

Thank you very much for your constructive feedback. Please accept my sincere apologies for the misunderstanding with regards to the room type you had reserved. Unfortunately, the hotel was close to sold out on the night of your arrival, so while we were happy to offer you any room that we had available for the evening, the options were somewhat... More 

Calgary
Contributor
11 reviews 11 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

My family and I (two smaller kids and my husband) chose to stay at the Deer Lodge as we had stayed at the two other CRMR properties in the past, with positive results. Not so here. The room was small, the floor had gross carpets and there was a dirty black sock under the bed. We had a main floor... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
CRMRManagement, Guest Relations Manager at Deer Lodge, responded to this review

Thank you very much for reviewing your stay. I am sorry that the room you were assigned did not meet your needs, and that the housekeeping service was not to our usual standard. These issues will be addressed with the relevant departments. We do care deeply about the quality of your experience at Deer Lodge, and I apologize that this... More 

Calgary
1 review
1 of 5 stars Reviewed 5 days ago NEW

Our company has held their annual Christmas parties at CRMR resorts for the past 6 years, unfortunately this was one to forget. Rooms were booked well in advance for a Friday/Saturday stay, but when our guests arrived they were told that NO the bookings were for Saturday/Sunday. Our two large buffet meals, dinner and breakfast, were terrible in that selections... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
CRMRManagement, Guest Relations Manager at Deer Lodge, responded to this review

Thank you for your feedback on your recent stay. I am very sorry to hear that you did not enjoy your event with us. We take your comments very seriously, and a representative of the senior management team will be in touch with you directly to ensure this matter is resolved to your satisfaction. If I can be of any... More 

Coaldale, Canada
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 1 week ago

My husband and I were looking forward to a weekend getaway. Thank goodness we only booked this hotel for one night. When we arrived the front desk staff were friendly. On our way to our room (up two flights of stairs) my husbands head could pretty much touch the ceiling. Once we arrived in our room we noticed that our... More 

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CRMRManagement, Guest Relations Manager at Deer Lodge, responded to this review

Thank you for taking the time to review your recent stay. I am very sorry to hear that you did not enjoy your time with us. I appreciate your frustration at not being able to use our rooftop hot tub; our maintenance team is working hard to have this available for our guests as soon as possible, and I am... More 

London, United Kingdom
Top Contributor
62 reviews 62 reviews
18 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 1 week ago

My wife and I stayed at Deer Lodge for 2 nights in late December, we were visiting for a wedding. The lodge is in a beautiful part of the world – the views are truly world class. It is worth saying up front that this hotel should not be compared to the Fairmont – it is designed in true lodge... More 

Was this review helpful? Yes
CRMRManagement, Guest Relations Manager at Deer Lodge, responded to this review

Thank you very much for your review. I am glad that you enjoyed the beautiful surroundings of Lake Louise and the unique heritage features of the Lodge, as well as your meals in the dining room. Please accept my apologies on behalf of the whole team at Deer Lodge for the facilities that were unavailable during your stay. As you... More 

calgary
Top Contributor
206 reviews 206 reviews
71 hotel reviews
101 helpful votes 101 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I do not understand why this hotel has been allowed to crumble into ruins by the Canadian Rocky Mountain Resort especially given that its location is superb. But I am not sure they can continue to coast on that particular attribute. Deer Lodge is the poor cousin next to a couple of CRMR's two jewels: Emerald Lake Lodge and Buffalo... More 

Was this review helpful? Yes
CRMRManagement, Guest Relations Manager at Deer Lodge, responded to this review

Thank you for taking the time to review your stay. I am sorry that you did not enjoy your time with us, and that the roof top hot tub was out of order during your stay. We hope to have this facility back in operation soon. Thank you for reporting the maintenance issues in your room; I am glad these... More 

Dundee, United Kingdom
Senior Reviewer
9 reviews 9 reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This was a three week dream trip for my partner and I and two friends (Sept 2014). We found Vancouver stunning, Baniff and Jasper relaxing and the Rocky Mountineer a once in a life time experience. However Deer Lodge was very very poor, One receptionist obviously was 'doing us a favour' by attending to us!. There was a noisy wedding... More 

Was this review helpful? Yes 4
CRMRManagement, Guest Relations Manager at Deer Lodge, responded to this review

Thank you for your review of Deer Lodge. I am glad that you enjoyed your dining experience, but very sorry to hear that the rest of your stay did not live up to expectations. We take your comments very seriously and will be using them as training examples with our customer service teams. If you would like to discuss any... More 

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Additional Information about Deer Lodge

Address: 109 Lake Louise Drive, Lake Louise, Banff National Park, Alberta T0L 1E0, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Lake Louise
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Deer Lodge 3*
Number of rooms: 73
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Also Known As:
Deer Hotel Lake Louise
Deer Lodge Lake Louise
Lake Louise Deer Lodge

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