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Fox Hotel & Suites

#9 of 31 Hotels in Banff
Certificate of Excellence
461 Banff Avenue, Banff, Banff National Park, Alberta T1L 1H8, Canada
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1,651 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Fox Hotel & Suites
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Edmonton, Canada
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My wife and I stayed at the Fox Hotel & Suites for 3 nights in May 2015. I had some business in Canmore (25 km, 20 minute drive) and then we spent the weekend in Banff. The Fox Hotel & Suites is located 1 km from the middle of downtown Banff, a comfortable and scenic walk past many hotels and... More 

Was this review helpful? Yes 1
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We spent four nights here and we're very pleased. The hotel was clean and comfortable. The staff went out of their way to help us when we needed a little extra assistance with an injury I experienced. It's a short walk to the main area of Banff and they give you free bus passes for city bus. The breakfast was... More 

Was this review helpful? Yes 1
Duluth
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This room was perfect for us. We reserved a small suite and it turned out to have the living quarters one story up with a spiral staircase to the ground level/basement bedroom and bathroom. A little awkward with no bathroom upstairs but perfect for the two of us. Nice kitchen area with everything we needed. The public spaces were beautiful.... More 

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Vancouver, Canada
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed there in April for a conference. I checked in on Thursday and there was beer spilled in elevator and I checked out Sunday, the beer was still there. It means nobody cleaned the public areas for 3 days. Housekeeping supervisor opened the door after knocking the door once and walked right in - " Do you need service for... More 

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vickilynn_10, General Manager at Fox Hotel & Suites, responded to this review

Thank you for your candid comments about the hotel. We did have a houseman working all the days you stayed with us. We dropped the ball on cleaning the elevator and I want you to know that it will not happen again. Your comments about the housekeeping staff were shared with our team and really good feedback for our new... More 

London, United Kingdom
Level Contributor
66 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 5 weeks ago

we upgraded our room for a loft suite for $40 per night and were glad we did. We had a quiet suite facing the mountains and the side road (413). Our original room on the second floor looked onto the walkway and courtyard, so although probably quiet, there was no privacy and you'd have to keep the blinds down all... More 

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vickilynn_10, General Manager at Fox Hotel & Suites, responded to this review

We really appreciate hearing from you. Your comment about the fridge is noted and our maintenance staff are looking into it today. We will be replacing some of the furniture in the next few months. We had hoped to have it complete before summer. We do have a continental breakfast which some people enjoy and others would prefer to have... More 

Level Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed May 30, 2015

There were 8 adults in our group and we all really enjoyed our 2 night stay here. Lovely, friendly atmosphere in the hotel and adjoining chilli's restaurant. Hotel staff were attentive, courteous and helpful. Rooms were perfectly adequate for our needs, not at lot of storage space but hey ho! All in all excellent value for money and would certainly... More 

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Nanoose Bay, Canada
Level Contributor
66 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed May 29, 2015

This is a nice hotel with good prices for suite accommodation and great location. After a long day touring around, we really enjoyed their rather special hot pool (mimicking Cave & Basin). The included breakfast is just standard basic fare.

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Manchester, England
Level Contributor
59 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed May 27, 2015

We returned to the Fox having stayed there a good few years ago (2010 I think). However, either we had rose tinted glasses on when booking or had just forgotten a few points. First of all, the overall hotel is great, but some issues with the rooms need to be noted for people planning visiting: Mattresses - very very firm... More 

Was this review helpful? Yes 2
vickilynn_10, General Manager at Fox Hotel & Suites, responded to this review

First, thank you so much for returning to stay with us for a second time. It is disappointing that you did not enjoy it as much as your first visit. When you were here previously we had feather toppers on the beds which we removed when we replaced the mattresses. When you come again please let us know and we... More 

Edmonton, Alberta, Canada
Level Contributor
63 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed May 26, 2015

The hotel is very nice, we had a two double bed room, it had a coffee maker a ice bucket, flat screen tv, a safe in the cupboard, iron and ironing board. We found the pillows and beds to be a bit hard for our tastes, and I wasn't fussy on the bedding, it was a bedspread with a sheet.... More 

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Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 22, 2015

I loved this place. Great staff. Great rooms. Great service and Great rates! Convenient location as well. The cave pool is awesome after a day of hiking and it's nice to wake up to as well. I booked a room with a balcony and barely used it so I don't think they're necessary. The hotel is very convenient to downtown... More 

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