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Fox Hotel & Suites

#7 of 31 Hotels in Banff
Certificate of Excellence
Hotel website
461 Banff Avenue, Banff, Banff National Park, Alberta T1L 1H8, Canada
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1,587 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Calgary, Canada
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

It was a wonderful 3 nights and 4days in Banff at the Fox Hotel and Suites. My daughte hadn't been in Banff since she was 3 years old so this was so much fun. I thought it was very nice rooms and very roomy. We went to the Banff Springs Hotel for a Girls Spa Day and saw the sites.... More 

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Lund, Sweden
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed yesterday NEW

A family of four plus two extra adults stayed here in one of their suite arrangements. There was ample space -- a "king" bedroom with a private bath, a "queen" bedroom that was just a bedroom, and a "third" bedroom which was a bedsofa together with a panrty. All on the same floor -- I have heard that they have... More 

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Mayville, New York
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for a week skiing trip and enjoyed our suite. We had a one bedroom with a nice kitchen (granite countertops, coffee and hot water) that was equipped with everything we needed. Separate living room, two flat screens, and two closets with shelving. Everything you need - laundry, office space with printer, hot tub, heated garage, ski lockers,... More 

Was this review helpful? Yes 1
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

I really wanted to like the hotel but was disappointed from the check-in. Some of the front desk staff were okay but others seemed bothered by my questions or were talking with each other or other staff members when we approached the desk and we had to wait. We had a one bedroom with a pull out coach. We were... More 

Was this review helpful? Yes 1
beautifulbanff, General Manager at Fox Hotel & Suites, responded to this review

I am sorry to hear you were disappointed with your stay. I will use your comments as a training opportunity for our front desk, you most certainly should not have to wait for them to finish conversations before engaging with you. Thank you for your feedback regarding your furnishings as well. I will have a look and make changes if... More 

Sundre, Canada
Top Contributor
85 reviews 85 reviews
20 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 1 week ago

We've stayed at the Fox before and will likely stay again. That being said, it was a rather large investment, but we needed beds for 4 people (not couples) in one (or adjoining rooms). On our last stay, we had a suite, this time it was two rooms together to make the suite and the layout was a little odd.... More 

Was this review helpful? Yes 1
Calgary, Alberta
Top Contributor
57 reviews 57 reviews
8 hotel reviews
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed 1 week ago

room rate about 25% too high. Floors scuffed. Rugs old Tables need replacing. Had the two bedroom. Would sleep 8. However lower cost hotels with same class in area. Would not be my first pick Chills was awful. Food cold. Small portions. Ribs dry. Tacos you get two, really for a meal.......that is appie size. Caesar basic nothing special. Staff... More 

Was this review helpful? Yes 1
Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

I don't know where the previous reviewer typically stays, but this place is nowhere close to "luxurious". Staff is nice enough, locations is ok, walkable to the restaurants, seems fairly clean. We had high hopes for the "loft" unit because it's so pricey, But the place has a very lived-in feel - scratched furniture, unpleasant smell that we couldn't figure... More 

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Hamilton, Canada
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here with a group of 8 and we all fit into one of the larger rooms without any issues. Great accommodations and friendly hotel staff. We were on a ski trip and had a great time during our 2 night stay at the hotel. Close to all amenities and in the heart of Banff. Had s nice, warm, lodge... More 

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Blackburn, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

staff in bar from all over the world not very polite they need training in manners.Swap the staff with the keg staff they are professional and polite with a smile. its not worth the money u pay why have air blowing in room that keeps u a wake all night with the noise would I stay here again not a... More 

Was this review helpful? Yes 2
beautifulbanff, General Manager at Fox Hotel & Suites, responded to this review

Dear sir, We remember you well. Yes, you did stay with us for 11 days, and during that time you caused us great frustration. You did not have AC blowing in your room the entire time, if you remember correctly you demanded us to turn it off at the breaker, which we graciously complied. The staff at Chili's (to be... More 

Saskatoon, Saskatchewan
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Went there with a few friends and stayed for a couple of nights. We took the dual Loft. The Hotel employees were very polite and helpful. The cave pool was amazing, although the water was a bit too hot. Ate at the Hotel restaurant Chili`s a few times, not so bad. Overall I`d recommend this place to group travelers. The... More 

Was this review helpful? Yes 1
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