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Spruce Grove Inn

545 Banff Avenue, Banff, Banff National Park, Alberta T1L 1B5, Canada
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Spruce Grove Inn
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196 reviews from our community

Traveler rating
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    37
    66
    40
    34
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Spruce Grove Inn
See the most recent reviews
Christchurch
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 8, 2012

Why don't you have any fridges in the rooms? Beds are soooo uncomfortable. Would rather have stayed in a cabin. Sorry def not recommend

Was this review helpful? Yes 3
Management response:

Good day, Thank you for your review, observations and comment all such constructive feed back is very helpful to the Hotels' ongoing efforts to provide good quality Guest Service and Guest Experiences. I am sorry to read that there were some issue in regard to your stay; with regard to Fridges in rooms this is a issue that the Hotel... More 

Adelaide, Australia
Top Contributor
63 reviews 63 reviews
19 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed June 27, 2012

We checked in to Spruce Grove Inn for 3 nights. We were allocated room 423 which is next to the lobby and reception desk. The lobby doors are locked at 10.30 at night but as there was some type of concert on in Banff, there seemed to be a lot of noise later than that. Needless to say because of... More 

Was this review helpful? Yes 2
Management response:

Good day and thank you so much for your very constructive comments & observations; receive such constructive comments (both good ones & those that are not so good) they are very helpful for both the Hotel & the Staff in the continual process of striving for improved Guest Service & Visit Experiences. You are absolutely correct when you mention about... More 

Edmonton, Alberta, Canada
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 12, 2012

The Spruce Grove Inn is directly adjacent to the Voyager Inn (same ownership), but there is no actual staff at Spruce Grove Inn...you must check in at Voyager.....the reception desk is always empty. A very long wait to check in as only 2 staff at Voyager check in desk and a lot of folks backed up.....I can live with that,... More 

Was this review helpful? Yes 1
David B, General Manager at Spruce Grove Inn, responded to this review

Good day and thank you for your observations & comments; these are always very helpful for the Hotels in their continuing quest to improve both Customer Service & Guest Experience; the Hotels always strive to go above and beyond in these areas. I am sorry to hear that your recent stay was not up to expectations: hopefully in response to... More 

Travelers are raving about these Banff hotels

Sherborne, United Kingdom
Contributor
17 reviews 17 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 5, 2012

We stayed at the Spruce Grove Inn in May 2012. We had to register at the Voyager Inn next door as the Spruce was not open all day but there was a connecting corridor (hotel under same ownership). It was at the Voyager where we were able to put our luggage in a secure room until our room was ready,... More 

Was this review helpful? Yes 1
David B, General Manager at Spruce Grove Inn, responded to this review

Well very many thanks for your comments & observations; we are just very pleased that you got to enjoy your planned visiting in Calgary and had a good & uneventful return trip home. It is and always will the goal of the Hotels to continually strive to provide good, quality and caring service to our Clients and Guests; we certainly... More 

Calgary, Canada
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 21, 2012

nice clean room and bathrooms, enough towels/soap. under ground parking, nice location and view. only two issue 1. no microwave in the room/ hotel as we have a kids and need their food yo heat 2. please provide low/flat pillows also otherwise good experience

Was this review helpful? Yes 2
David B, General Manager at Spruce Grove Inn, responded to this review

Good day, I am very happy to you and your family enjoyed a lovely visit to beautiful Banff - a truly amazing location for sure. Thank you for your comments and I am glad to hear that the Hotel was able to provide you all with a very pleasant & nice base for your stay: it is always very helpful... More 

Calgary, Canada
Contributor
19 reviews 19 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed April 24, 2012

This hotel is just ok. Kind of far away from downtown Banff but there was transportation available. Was strange to be booked at Spruce Grove Inn but had to check in at the Voyager next door. Did receieve vouchers for breakfast but we didn't get down there until 11am and it was closed. Couldn't even get lunch. A little disappointing.... More 

Was this review helpful? Yes 2
David B, General Manager at Spruce Grove Inn, responded to this review

Good day, Many thanks for your review and your observations are very helpful in helping the Hotel continuous goals of improvements. Both the Spruce Grove and the Voyager Inn ("sister" properties) are located just as one comes into Banff on Banff Avenue and as such they along with a few other Banff Hotels are about a 10 mins walk from... More 

London
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed April 12, 2012

Stayed over Easter, the food was excellent with massive portions. We went for the skiing which is out of this world. The staff at the Spruce Grove are amazing, they can't do enough for you and nothing is a problem. A special mention to the cooks, waiters and concerierges who made are stay so memorable. The rooms are spacious and... More 

Was this review helpful? Yes 1
David B, General Manager at Spruce Grove Inn, responded to this review

Very good day to you, Thank you very much for your "feed back" in regard to your stay at the Spruce Grove Inn over this past Easter weekend - "feed back" is always very helpful to the Hotel and its goal of providing excellent Guest Experiences. I am so glad to hear that you had a very enjoyable stay and... More 

Carseland, Alberta, Canada
Reviewer
5 reviews 5 reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed April 9, 2012

Booked my stay via telephone and was told one price for the ski and stay package, asked if there would be any further charged upon check in - booked reservation with my credit card and asked if I could pay with debit card when we check in. Was told yes I could pay with my debit card and no there... More 

Was this review helpful? Yes 3
David B, General Manager at Spruce Grove Inn, responded to this review

Good day, The Hotel always greatly welcomes constructive feed back, observations and comments both good and bad from Guests; as long as it is constructive it can always help the Hotel in the on-going process of continually striving to provide the very best in Guest experience - as such I thank you for your review. As the Hotel is always... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 13, 2012

We started our family vavation (4 persons) andI did not have high expectation for the price we paid but was very surprised with the overall quality of the hotel. The room was clean and comfortable,nice underground parking and the fact that all the services was in the sister hotel next door (with connecting tunel) did not bother us at all.... More 

Was this review helpful? Yes 2
David B, General Manager at Spruce Grove Inn, responded to this review

Good day Sir, I am very happy to hear that your holiday to beautiful Banff got off to a wonderful start and your stay at the Spruce Grove exceeded your expectations. It is always very helpful to receive constructive comments & observations (both good & bad) from Guests as it greatly helps the Hotel in its on-going goals of always... More 

Edmonton
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed February 19, 2012

I am here right now, after spending 45 minutes looking for a parking spot only to be told to just find a spot on the street. This was after trying to get into the lobby of this hotel, at about nine pm, to find a sign saying that if we need anything to go to the Voyager Hotel next door.... More 

Was this review helpful? Yes 3
David B, Manager at Spruce Grove Inn, responded to this review

Thank you for your feed back as all such information is always very helpful towards improving the Hotel's operations and the Guest experience. With regard to the Heated Underground Parkade at the Spruce Grove it is unfortunate that sometimes people do not always park correctly & thereby occupy more space than is required, a check was done on the Parkade... More 

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