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Spruce Grove Inn

2.5 of 5
545 Banff Avenue, Banff, Banff National Park, Alberta T1L 1B5, Canada
Hotel amenities
Spruce Grove Inn
Ranked #30 of 33 hotels in Banff
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99 reviews from our community

Traveler rating
    12
    26
    36
    17
    8
See reviews for
Families
16
 
Couples
33
 
Solo
4
 
Business
4
 
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
edmonton
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 30, 2013

My mother and I booked this hotel for a weekend getaway after viewing their website. Upon arrival we were terribly disappointed. The website states "all rooms have a balcony", then a few lines down it says "some with balcony"...well we are in a non balcony room with a lovely view of...the balconies of the hotel next door. I awoke from... More

Was this review helpful? Yes 1
See 2 more reviews by young86 for Banff
David B, General Manager at Spruce Grove Inn, responded to this review
April 3, 2013

Good day, Thank you for your review and observation the Hotel always welcomes constructive Guest "feed back & comments" (both good and poor/bad) as they help towards the on-going goal of always trying to improve in all areas of product & service. The Housekeeping issues that you raise have been handed to that department so that the Supervisors can work... More

Red Deer, Canada
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 21, 2013

The room was ok view was terrible the window looked right into Voyager inn next door and u can see the people next door the complimentary Continental breakfast was the worst ever it was all cold u got fruit and muffins hot water for tea was not hot coffee was out if u wanted eggs sausage or bacon the 3... More

Was this review helpful? Yes 2
David B, General Manager at Spruce Grove Inn, responded to this review
April 3, 2013

Thank you for your "review and feed back"; it is always good to hear constructive comments from Guests. Like a number of hotels especially within Banff some rooms have better views than others, as such at the Spruce Grove Inn rooms on one side (again like many hotels in the town) do overlook the next door property. The observations in... More

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Victoria, Canada
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed February 19, 2013

A long weekend meant that half of Calgary seemed to be in Banff and I wasn't able to get a room anywhere except at the Voyager inn. Upon check-in I was directed to the Spruce Grove Inn instead, apparently the Voyager and Spruce Grove are connected. This was probably just as well, because the Voyager main lobby did not inspire... More

Was this review helpful? Yes 2
Edmonton, Canada
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 7, 2013

This will be our second year staying in the hotel from December 30th to January 1st. We book this weekend through Magic Bus Tours and the hotel is included so I'm not exactly sure of the price that is normally charged. The hotel is located close to the end of the Banff Ave strip so everything is still fairly close... More

Was this review helpful? Yes 3
David B, General Manager at Spruce Grove Inn, responded to this review
January 9, 2013

Good day to you, Thank you very much for your comments & observations, these are very helpful for the Hotel going forward especially when it comes to employee training, hotel upkeep and planning hotel capital expenditure. It is pleasing to hear that the staff - even though it is always a stressful few days over the New Year - were... More

Mundelein, Illinois
Top Contributor
63 reviews 63 reviews
7 hotel reviews
Reviews in 31 cities Reviews in 31 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed September 29, 2012

Our room was well appointed and reasonably clean. Unfortunately the housekeeping in the hallways needed attention when we first arrived at about 4:00 PM and still did when we left around 10:00 the next morning. The Q-Tip and string in the photos was on the hallway carpet just outside our room the entire time. We had to go next door... More

Was this review helpful? Yes 2
See 2 more reviews by Hourglassman for Banff
David B, General Manager at Spruce Grove Inn, responded to this review
October 3, 2012

Good day and thank you for your "Review" with the very helpful observations and comments. It is always very good for the hotel to receive constructive "feed back" (both good and bad) because of course it is a continuing on-going process to improve Standards, Guest Service and Guest Experience. Your photos along with your observations will be very helpful with... More

Calgary, Canada
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed September 13, 2012

On it's own, the Spruce Grove hotel is not that bad - basic, but clean and comfortable. However, they share certain facilities (including restaurant) with the neighbouring Voyager Inn, which is a dump. We ended up skipping breakfast as we were appalled by the restaurant facilities, which looked dated and dirty. Too bad really; it let down our overall experience.

Was this review helpful? Yes 1
See 2 more reviews by Trevor E for Banff
David B, General Manager at Spruce Grove Inn, responded to this review
September 15, 2012

Thank you for your "review"; all observations & comments from Guests help the Hotels in their ongoing goal of ever improving Guest Service, Care and Experiences. I am glad to hear that you found the Spruce Grove Inn (which is "Rooms Only") to be a of a satisfactory & comfortable stay; it is a newer property (2003 & 2006) that... More

Edmonton, Canada
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 12, 2012

My girlfriend and I decided to make a last minute trip to do some hiking before things got busy in the fall. We managed to get a room at the spruce grove inn last minute, at the time we thought we got lucky. We drove in Saturday morning and checked in later in the day, no problems, nice hotel right... More

Was this review helpful? Yes 2
David B, General Manager at Spruce Grove Inn, responded to this review
September 13, 2012

Good day, The Hotel is very concerned to read your report/comments as these sorts of matters are taken very seriously indeed and immediately act upon when they are reported. What is even more alarming is that the Hotel has received no notification or feed back on the matter of Guests having bites etc from anything including bed bugs; it is... More

Houston, Texas
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed September 4, 2012

Overall, the staff was nice, courteous.. the hotel was clean, with safe heated underground parking. The rooms were basic and clean - however the bed was extremely uncomfortable, worn out.. needed new spring.....

Was this review helpful? Yes 2
David B, General Manager at Spruce Grove Inn, responded to this review
September 5, 2012

Thank you very much for your comments and observation in regard to your recent stay at the Spruce Grove Inn here in Banff. I am glad to hear that you received good, courtious and helpful service from the staff - Guest Service is always the number one focus of the Hotel and we are always striving to improve whenever possible.... More

Edmonton
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 26, 2012

I have stayed at the Spruce Grove Inn dozens of times in the last 5 years or so on ski vacations, and it is a great hotel to sleep in. Anything more than sleeping (sitting in your room, dining, nightlife or something) leaves lots to be desired, but there are other hotels for that. The Spruce has consistently clean rooms,... More

Was this review helpful? Yes 1
David B, General Manager at Spruce Grove Inn, responded to this review
August 31, 2012

Many thanks for your comments and observations; it is always great to hear Guests opinions (both good & bad) as they help both the Hotel & its Staff to work on areas of concern and thereby improve the "Guest Experience". It is good to hear that the Spruce Grove has often provided you with what you are looking for on... More

Melbourne, Australia
Top Contributor
105 reviews 105 reviews
39 hotel reviews
Reviews in 46 cities Reviews in 46 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed July 25, 2012

Hotel very clean had a nice welcome meal provided free thats strange room very large a bit dated but comfortable If you would like to eat close the is a reasonable eatry at the Voyger or the nice flat walk into town is so nice and there are plenty places along the way

Was this review helpful? Yes 1
David B, General Manager at Spruce Grove Inn, responded to this review
July 30, 2012

Thank you very much for your comments in regard to your recent stay at the Spruce Grove Inn; it is the Hotels genuine pleasure to provide a "Welcome Reception" for some of our Tour Groups that have travelled a long way to come and visit the lovely Rockie Mountains & beautiful Banff. As far as the Hotel Rooms we are... More

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Hotel Summarization (Beta)

What travelers say

  • Hotel next door(5)
  • Underground parking(4)
  • Continental breakfast(4)
  • Clean and comfortable(4)
  • Car park(3)
  • Liquor store(3)

Additional Information about Spruce Grove Inn

Address: 545 Banff Avenue, Banff, Banff National Park, Alberta T1L 1B5, Canada
Region: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Free High-Speed Internet Free Parking Restaurant Swimming Pool
Hotel Style:
Ranked #30 of 33 hotels in Banff
Price Range: $$
Hotel Class:2.5 star (2.5*)
Reservation Options:
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Also Known As:
Spruce Grove Hotel Banff
Spruce Grove Hotel
Spruce Grove Banff

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Spruce Grove Inn
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