nice clean room and bathrooms, enough towels/soap. under ground parking, nice location and view.
only two issue
1. no microwave in the room/ hotel as we have a kids and need their food yo heat
2. please provide low/flat pillows also
otherwise good experience
More
This hotel is just ok. Kind of far away from downtown Banff but there was transportation available. Was strange to be booked at Spruce Grove Inn but had to check in at the Voyager next door. Did receieve vouchers for breakfast but we didn't get down there until 11am and it was closed. Couldn't even get lunch. A little disappointing....
More
Good day,
Many thanks for your review and your observations are very helpful in helping the Hotel continuous goals of improvements.
Both the Spruce Grove and the Voyager Inn ("sister" properties) are located just as one comes into Banff on Banff Avenue and as such they along with a few other Banff Hotels are about a 10 mins walk from...
More
Stayed over Easter, the food was excellent with massive portions. We went for the skiing which is out of this world. The staff at the Spruce Grove are amazing, they can't do enough for you and nothing is a problem. A special mention to the cooks, waiters and concerierges who made are stay so memorable. The rooms are spacious and...
More
Very good day to you,
Thank you very much for your "feed back" in regard to your stay at the Spruce Grove Inn over this past Easter weekend - "feed back" is always very helpful to the Hotel and its goal of providing excellent Guest Experiences.
I am so glad to hear that you had a very enjoyable stay and...
More
Booked my stay via telephone and was told one price for the ski and stay package, asked if there would be any further charged upon check in - booked reservation with my credit card and asked if I could pay with debit card when we check in. Was told yes I could pay with my debit card and no there...
More
Good day,
The Hotel always greatly welcomes constructive feed back, observations and comments both good and bad from Guests; as long as it is constructive it can always help the Hotel in the on-going process of continually striving to provide the very best in Guest experience - as such I thank you for your review.
As the Hotel is always...
More
We started our family vavation (4 persons) andI did not have high expectation for the price we paid but was very surprised with the overall quality of the hotel.
The room was clean and comfortable,nice underground parking and the fact that all the services was in the sister hotel next door (with connecting tunel) did not bother us at all....
More
Good day Sir,
I am very happy to hear that your holiday to beautiful Banff got off to a wonderful start and your stay at the Spruce Grove exceeded your expectations.
It is always very helpful to receive constructive comments & observations (both good & bad) from Guests as it greatly helps the Hotel in its on-going goals of always...
More
I am here right now, after spending 45 minutes looking for a parking spot only to be told to just find a spot on the street. This was after trying to get into the lobby of this hotel, at about nine pm, to find a sign saying that if we need anything to go to the Voyager Hotel next door....
More
Thank you for your feed back as all such information is always very helpful towards improving the Hotel's operations and the Guest experience.
With regard to the Heated Underground Parkade at the Spruce Grove it is unfortunate that sometimes people do not always park correctly & thereby occupy more space than is required, a check was done on the Parkade...
More
When a booking goes wrong from the start one should bail.
Part 1: This one started out wrong when I discovered that my entire stay at Spruce Grove was charged to my credit card the very moment I confirmed on-line - something I discovered when I received my CC statement. I have booked many a times on-line nationally and internationally...
More
Thank you for your very informative review; it will certainly help the Hotel develop "Policies & Procedures" that will in turn great improve the Guest Experience.
With regard to the issue of being Fully Charged (your total stay amount) on your Credit Card at the time you made the reservation (I believe that was some months in advance of your...
More
Hi, I had a good stay at this hotel, the rooms were clean, large, beds were comfy and had a decent tv with a few channels. The only complaint was that the wifi was slow but it was also ok as I wasn't in Banff to go on the internet all night.
After reading the reviews, I knew that this...
More
Thank you very much for your observations; constructive comments & observations both criticial and positive (such as yours) all very much help the Hotels in their continuous striving to improve in all areas especially when is comes to guest experience.
Absolutely the Spruce Grove Inn is connected (via an underground passage way - out of the winter cold) to the...
More
we booked this hotel with "supposedly" have "complimentary breakfast, that was it say's when we were looking at it online, they said "complimentary breakfast", the truth is, they'll just give you a $7.00 voucher. the outdoor pool was shared between Voyager and Spruce.. dirty hotel, but but if you actually care less, then i guess it's worth your money. have...
More
We very much thank you for your comments and observations as all are very helpful for the Hotel and its Team's goal of always striving to improve and develop.
With regard to the "Complimentary Breakfast" you are absolutely correct in saying that the Hotel gives Guests (who are on the "Complimentary Breakfast" rate) a $7 voucher, this is to offer...
More
Room with two double beds was fine. Very clean as was the bathroom. Breakfast is quite basic but there are so many lovely coffee shops and cafes in Banff this isnt a problem. Free parking and wi-fi. 10-15 minute walk to the centre of town but it is a picturesque and enjoyable stroll. Pool and facilities didnt look very inviting...
More
If you own or manage Spruce Grove Inn, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
550 Reviews
323 Reviews
739 Reviews
