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All 18 Banff accommodations

Castle Mountain Chalets

3.5 of 5 Cabin/Campground   |   Junction of Hwy 93 S & 1A, Banff, Banff National Park, Alberta T1L 1B5, Canada
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Ranked #9 of 18 Specialty Lodging in Banff
A recent review
5 of 5 stars Reviewed April 30, 2014
JandKEdmonton Edmonton
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131 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Castle Mountain Chalets
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Edmonton
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed April 30, 2014

My husband and i have been coming to Castle Mtn two or three times per year since we discovered it fifteen+ years ago. We have stayed at numerous resorts and accomodation throughout the Rockies, and the guests we bring are always taken with the quality and value of the cabins here at Castle Mountain. The one bedroom log chalets are... More

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1 review
1 of 5 stars Reviewed April 28, 2014 via mobile

not even there yet and just got a phone call from emily telling us that they are closing checkout 3hrs early, so nobody will be there to give us a key...... what a rude phone call to get during my girlfriends birthday dinner....we were very very excited to come here but we are turned off now after this terrible customer... More

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GeneralManagerCM, General Manager at Castle Mountain Chalets, responded to this review

Dear Guest, I'm glad you made it to the property and were able to speak with me directly about your experience. As I had explained to you, our front office does not operate 24/7 and we call our guests who have not checked in prior to closing to ensure that late arrival check ins are still possible. Our Winter hours... More

Edmonton, Canada
1 review
5 of 5 stars Reviewed April 6, 2014

We had an excellent stay here. The little store has about everything you can ever need. The staff was very friendly and welcoming. The location is perfect. We wanted to do a day in Banff then a day in Lake Louise this location was pretty in the middle of those locations so the drive wasn't too long. Not too fair... More

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Winnipeg
Contributor
17 reviews 17 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 5, 2014

We just spent a most enjoyable four nights at Castle Mountain Chalets. We stayed in one the one bedroom deluxe cabins which proved, once again, to be a good choice! The cabins are in very good condition although some of the furniture and plumbing fixtures are looking a bit old. If we had been paying the full high season price... More

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Red Deer, Canada
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed April 1, 2014

We have stayed here 3 times and I love it. I love everything about these chalets, they are clean spacious and pet friendly. The staff are very friendly and helpful. You can hear the train pass by but I don't have a problem with that. You still feel like you are in the middle of nowhere. I have recommended these... More

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Contributor
14 reviews 14 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 1, 2014

Yes the train horn blows...but who can't appreciate a laugh every once in a while! We stayed in the cabin with one bedroom and jacuzzi. I was very surprised based on the price how beautiful the chalet was! It's modern and clean and has a full kitchen. Plenty of room for a couple or two! The staff at the front... More

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Montreal, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 28, 2014

Because the whistle of the train a couple of time during the night, you won't be able to sleep well except if you are deaf. We were there in August and we won't go back. The rooms are not very clean. They are old. Also, they collect all the money at the beginning, if you leave before, you loose your... More

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GeneralManagerCM, General Manager at Castle Mountain Chalets, responded to this review

Dear Guest, We thank you for your feedback, and appreciate all comments made. To address some of your concerns, I'll start with the trains. Unfortunately as we have no control over them, its hard to really say much about them. If you read through the majority of the negative feedback made about Castle Mountain Chalets, most of them have been... More

Beaumont, Canada
Top Contributor
51 reviews 51 reviews
17 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed February 23, 2014

My husband and I spent a weekend at Castle Mountain Chalets and it was perfect. We went cross country skiing and snowshoeing. The chalets are romantic, charming, cozy and in a beautiful setting. Yes they are charming but a little dated with a wood burning fireplace a small kitchen and separate private washroom. We loved it! We have been to... More

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Whitchurch, United Kingdom
Contributor
13 reviews 13 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 16, 2014

As a solo traveller, getting 'Value for money' is important. I intended staying 2-3 nights only, because I was travelling around the National Park and was going to try staying in Banff. Wrong! I stayed 8 nights! I had one of the apartments. It was magnificent. A one bedroom apartment with a separate shower/bathroom, fully equipped open plan kitchen and... More

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Edmonton, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 18, 2013

We wanted a quick weekend getaway to Banff and wanted the dogs to come. All of the hotels in Banff that were pet friendly didn't include any of the nice features that we were looking for (fireplace, big room, kitchette) in their designated pet rooms. At Castle Mountain ALL of their cabins are pet friendly! We couldn't believe it. The... More

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Additional Information about Castle Mountain Chalets

Address: Junction of Hwy 93 S & 1A, Banff, Banff National Park, Alberta T1L 1B5, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Castle Mountain Chalets 3.5*
Number of rooms: 21
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Also Known As:
Castle Mountain Chalets Hotel Banff

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