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Castle Mountain Chalets

3.5 of 5 Junction of Hwy 93 S & 1A, Banff, Banff National Park, Alberta T1L 1B5, Canada
Best prices for: 1 room 1 guest
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Castle Mountain Chalets
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139 reviews from our community

Traveler rating
    69
    42
    8
    13
    7
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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    (139)
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    (30)
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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our annual family ski getaway with friends had a perfect setting at Castle Mountain Chalets. We rented two adjoining two-bedroom cabins, allowing us to combine our family groups in an ideal way. We really enjoyed the features, including the well-appointed furnishings, well-equipped kitchen(s), comfortable beds that we enjoyed after long days of skiing, and a dining room table with a... More 

Was this review helpful? Yes 2
GeneralManagerCM, General Manager at Castle Mountain Chalets, responded to this review

Thank you for taking the time in letting us know about your stay. The Duplex style Two Bedroom Deluxe Chalets are perfect for those large family/friend getaways as you were so gracious to share. The practice we started to ensure we had a guest mobile number at check in was in part to contact a guest for items left behind.... More 

Calgary, Canada
Contributor
11 reviews 11 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We received this get away as a gift from my work. This was our first stay here and definitely won't be our last. We were excited to be able to bring our senior dog to enjoy the weekend with us. Not many places recognize dogs as part of the family and allow them to be in their rooms. We truly... More 

Was this review helpful? Yes
GeneralManagerCM, General Manager at Castle Mountain Chalets, responded to this review

Thank you very much for your review. We appreciate your comments and I will ensure to pass along to the team your thanks. It's always great to hear that you were able to bring along your dog. We think the setting is perfect for ALL your family! We hope to see you again in the near future! Sincerely, More 

Calgary, Canada
Contributor
15 reviews 15 reviews
11 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here for two night during the week in a cabin with a king bed and kitchenette. This place was perfect for the two of us and had everything we needed. The fireplace warms the cabin up so well that we had to open the window and door for awhile because it was to hot. We enjoyed the hottub... More 

Was this review helpful? Yes
GeneralManagerCM, General Manager at Castle Mountain Chalets, responded to this review

Thank you very much for your kind words. It's great to see you used the air hockey table and got to relax in the hot tub. We do understand that all guests have different needs and the kitchen seems to be one of the biggest ones that our guests really enjoy. It's always great to get out and have someone... More 

Calgary, Canada
Contributor
16 reviews 16 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Great spot with cosy cabins with everything you could need for your stay. We brought our Dogs and they had it all set up for them, with bowls and beds waiting in front of the fireplace. Hiking, snowshoeing, and x-country skiing right outside the door. We went out and spent most of our days playing in the snow untill we... More 

Was this review helpful? Yes
GeneralManagerCM, General Manager at Castle Mountain Chalets, responded to this review

Thank you for staying with us and your kind comments. It's nice to hear you took full advantage of the trails and brought were able to bring your dogs with you. At this time we aren't able to put a pub on property (plus there are the licenses, etc, that would have to be looked into), but we do have... More 

Contributor
12 reviews 12 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 23, 2015

...worth it! We spent a few nights in a large chalet and were happy about the open fire place, while it was kind of winter outside. You can reach Banff easily within 15 minutes by car. You'll get the opportunity to meet several wildlife for sure. The only bad thing to say about this place is, that there's no restaurant... More 

Was this review helpful? Yes 1
GeneralManagerCM, General Manager at Castle Mountain Chalets, responded to this review

Thank you for taking the time to write your review. We pride ourselves on trying to make sure that all guests enjoy their stay and have the amenities they require. Many, many years ago there was a small restaurant on site, however, it wasn't feasible to keep it as most guests wanted to travel to town or to one of... More 

1 review
5 of 5 stars Reviewed January 9, 2015

My boyfriend and I stayed for two nights in December. Excellent customer service. We wanted for nothing. Gorgeous surroundings, great amenities, clean and well kept cabin. We had my dog with us and when we first walked in, they had dishes, treats and a dog bed all ready for her. Considering we had a full kitchen and brought our own... More 

Was this review helpful? Yes
GeneralManagerCM, General Manager at Castle Mountain Chalets, responded to this review

Thank you for your feedback. We are very happy to hear you enjoyed yourselves here and will be coming back. It really doesn't get more peaceful (except for the trains..lol), than being in the mountain, especially during the Winter months. For the majority that do like the sound of the train whistle, they comment on how the sound is haunting... More 

Calgary, Canada
Contributor
17 reviews 17 reviews
16 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed January 8, 2015

We stayed in Castle Mountain Chalet from December 5 to December 7 of 2014. This hotel is situated at the junction of Highway 93 (for Radium Hot Spring) and Highway 1A. It is 30KM west of Banff city towards west. Location of the chalet is at the foot of Castle Mountain. This chalet is surrounded by Bow River, forests and... More 

Was this review helpful? Yes
GeneralManagerCM, General Manager at Castle Mountain Chalets, responded to this review

Thank you for taking the time to write your review. We really appreciate all feedback both positive and constructive. The suite you were in can now be booked online though our website. It is called our Pet-Free One Bedroom Suite. It was actually always bookable once you clicked on the Book Now button, however did not show up on our... More 

Estevan, Canada
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 3, 2014 via mobile

Ghada and staff you guys rock this our 3rd time this year and the service has been excellent and you are all so friendly and make sure we never get left out you go that extra mile to help everyway you can and I think our Poms love it just as much as we do.Keep up the great work you... More 

Was this review helpful? Yes 2
GeneralManagerCM, General Manager at Castle Mountain Chalets, responded to this review

Pat and Rhonda, It really is always a pleasure to host you both (and the POMS), while you are here. Although we do try to make sure all of our guests are welcome and experience what you do, getting to know our regular / repeat guests is always something we enjoy. Looking forward to seeing you all again soon! All... More 

Maastricht, The Netherlands
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 26, 2014

We arrived last minute in low season at castle mountain and though we had a small walk-in discount it was a bit over prized for the overall experience. The cabins are very cozy, with a fireplace you can turn on by a switch. But they're also very dark. The beds squeak every time you make a small movement. The thing... More 

Was this review helpful? Yes 1
GeneralManagerCM, General Manager at Castle Mountain Chalets, responded to this review

Dear Guest, Thank you for your review. Unlike most properties we do pride ourselves on being 90% pet friendly, as our location is a perfect setting for dogs, with the walking trails and open space for them to run. Unfortunately, I am unaware of what room type you stayed in, but we do have units that are 100% pet free,... More 

Leicester, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 13, 2014

We had six nights staying in the Castle Mountain Chalets. The location of the chalets is superb, being on the Bow Valley Parkway, approximately half way between Banff and Lake Louise (note that Google Maps takes you to the Banff Post Office, not the actual location!). The chalets are cute, well spaced out and well equipped. The resort also offers... More 

Was this review helpful? Yes 1
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Additional Information about Castle Mountain Chalets

Address: Junction of Hwy 93 S & 1A, Banff, Banff National Park, Alberta T1L 1B5, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Castle Mountain Chalets 3.5*
Number of rooms: 21
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Also Known As:
Castle Mountain Chalets Hotel Banff

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