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All 19 Banff accommodations

Castle Mountain Chalets

3.5 of 5 Cabin/Campground   |   Junction of Hwy 93 S & 1A, Banff, Banff National Park, Alberta T1L 1B5, Canada
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Castle Mountain Chalets
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80%
Ranked #9 of 19 Specialty lodging in Banff
A recent review
4 of 5 stars reviewed 1 week ago
teamharris Wellington
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127 people have reviewed this hotel

Traveler rating
    61
    39
    7
    13
    7
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28
78
2
Business
0
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Edmonton, Canada
2 reviews
2 of 5 stars Reviewed 2 days ago NEW

This establishment is the most unaccommodating when faced with a natural disaster. With a recent trip into Banff, I have to rate their customer service as poor. We have traveled to Banff numerous times in the previous years and this was the most frustrating trip in my 40 years of life. We had an uncle visiting from the UK and... More

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Wellington
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

Located a little further along the highway from Lake Louise than we had anticipated we were apprehensive about what we would find in the woods ..... needless to say these little chalets were exactly what we had hoped for ! We had a 2 bedroom family cabin and it was as rustic as well as gorgeous ! Comfy beds ,... More

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Sant Pere de Ribes, Spain
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Here, of course! In the middle of a forest, close to the train rail, yes, that pass every two hours making noise, but it is worth to stay here! Cabins are full of all you need and are very clean. Windows on the roof are good but if you need darkness to sleep, could be annoying! Barbecues on the garden... More

Was this review helpful? Yes 1
Contributor
13 reviews 13 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We rented a small cabin in the Castle Mountain Chalets for 5 days in July. It was very cozy, comfortable, clean and well-maintained. Fresh coffee for the coffee maker and teas were replenished daily. Nice compact, functional kitchen with small fridge, stove and cooking/eating utensils. Eco-friendly soaps and toiletries. Quiet, even though we were close to the General Store and... More

Was this review helpful? Yes 1
Calgary
Contributor
19 reviews 19 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We just got back from a 3 night stay, and we will be back. Yes, trains go through and blow their horns, this happens throughout the valley. Did it wake us? Yes, but not enough to put a dark spot on our stay. The cabins are well equipped, everything you need to cook a meal, the store has everything you... More

Was this review helpful? Yes 1
Prince George, Canada
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We stayed 2 nights at these quaint little cabins which were cozy and convenient with a little fridge, stove and even a wood stove already to fire up. The bed was very comfortable but we discovered popcorn between the sheets when we climbed into bed that night! ! When we told the manager in the morning she seemed as though... More

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GeneralManagerCM, General Manager at Castle Mountain Chalets, responded to this review

Dear Guest, Let me start by apologizing first for the experience you had with whomever you reported your issue with. When a guest makes a comment about their stay, my teams responsibility is to ensure that the problem is rectified and that you leave happy and that I am notified. That did not happen. Unfortunately, this is the first I... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 3, 2014

We had an excellent three night stay at the Castle Mountain Chalets from Wednesday April 30th to Saturday May 3rd. The scenery was awesome, the staff were very friendly, and the chalet itself (One bedroom deluxe) was very clean and comfortable. Many people on here complain about the train noise, it woke us up once the first night but after... More

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Edmonton
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed April 30, 2014

My husband and i have been coming to Castle Mtn two or three times per year since we discovered it fifteen+ years ago. We have stayed at numerous resorts and accomodation throughout the Rockies, and the guests we bring are always taken with the quality and value of the cabins here at Castle Mountain. The one bedroom log chalets are... More

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1 review
1 of 5 stars Reviewed April 28, 2014 via mobile

not even there yet and just got a phone call from emily telling us that they are closing checkout 3hrs early, so nobody will be there to give us a key...... what a rude phone call to get during my girlfriends birthday dinner....we were very very excited to come here but we are turned off now after this terrible customer... More

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GeneralManagerCM, General Manager at Castle Mountain Chalets, responded to this review

Dear Guest, I'm glad you made it to the property and were able to speak with me directly about your experience. As I had explained to you, our front office does not operate 24/7 and we call our guests who have not checked in prior to closing to ensure that late arrival check ins are still possible. Our Winter hours... More

Edmonton, Canada
1 review
5 of 5 stars Reviewed April 6, 2014

We had an excellent stay here. The little store has about everything you can ever need. The staff was very friendly and welcoming. The location is perfect. We wanted to do a day in Banff then a day in Lake Louise this location was pretty in the middle of those locations so the drive wasn't too long. Not too fair... More

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Additional Information about Castle Mountain Chalets

Address: Junction of Hwy 93 S & 1A, Banff, Banff National Park, Alberta T1L 1B5, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Castle Mountain Chalets 3.5*
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Also Known As:
Castle Mountain Chalets Hotel Banff

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Midway between Banff and Lake Louise, in the heart of Banff National Park, you'll find a breathtaking location and the perfect getaway resort - Castle Mountain Chalets. Beautifully designed and furnished individual chalets are where you will relax in this nature lover's paradise. ... more   less 
Number of rooms
21

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