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Castle Mountain Chalets

Certificate of Excellence
Junction of Hwy 93 S & 1A, Banff, Banff National Park, Alberta T1L 1B5, Canada
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Castle Mountain Chalets
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Castle Mountain Chalets
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146 reviews from our community

Traveler rating
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    9
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    7
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Calgary
Senior Contributor
40 reviews 40 reviews
9 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I'm a little late with writing this but I still feel that the Chalets deserve a review. We went here a few years ago for our anniversary, and came back for a second time for our anniversary. This time we brought our 3 little dogs, they set up our chalet pet friendly, with little bowls for them and little treats.... More 

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Alberta
Senior Contributor
37 reviews 37 reviews
19 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I (and our dog) stayed in the one bedroom deluxe cabin, and it was absolutely fantastic! The cabin was very clean and well-cared for. The kitchen was stocked with everything we could possibly need (measuring cups, mixing bowl, graters, etc.) and all items looked brand new! The staff was very accommodating, replenishing items as needed, on request.... More 

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GeneralManagerCM, General Manager at Castle Mountain Chalets, responded to this review

Thank you for your review. We appreciate that you enjoyed yourselves and are happy to be a place that you can bring your dog. We are proud to be one of very few places that offers about 90% of our cabins as pet friendly. Please let us know next time that you would prefer a less plump pillow, as we... More 

Arlington
Top Contributor
54 reviews 54 reviews
12 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We walked into our deluxe one bedroom cabin (#10), took one look around, and knew we were cancelling our next hotel so we could stay here as long as possible. Our cabin faced the back of the main office/store/manager's home, with a gazebo with gas grill off to the right (see photos). We had a picnic table out front and... More 

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GeneralManagerCM, General Manager at Castle Mountain Chalets, responded to this review

I want to thank you once again for being great hosts the night I met you( haha....inside joke)! You've proved to me that your customer service skills are excellent, so if it makes it easier I'll hire you and you can just permanently live here. Hopefully we will get to see you both out here again! Ghada More 

Vancouver, Canada
Top Contributor
50 reviews 50 reviews
14 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a nice, quiet place to stay. It was nice being out of banff or lake Louise but you have to make sure you have most of your groceries when you get there, there is a store that has some things, but not too much. The cabin we stayed in, Pine, I think was a little dated, the kitchen... More 

Was this review helpful? Yes 1
GeneralManagerCM, General Manager at Castle Mountain Chalets, responded to this review

Thank you for staying with us. Some of our cabins are more rustic than others, however we do pride ourselves in ensuring your accommodations are clean and comfortable. The Pine Chalet is one of our smaller units and the furnace is located directly on the outside wall of the unit close to the bed. As we need to keep the... More 

Rio
Top Contributor
158 reviews 158 reviews
36 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is an excellent place to stay out of Banff. It is located exactly between Banff and Lake Louise. It is composed by a group of individual chalets. We stayed in a chalet with three suites. The place is very beautiful with a great view od the Castle Mountain. In the negative side, the Internet was not stable and the... More 

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GeneralManagerCM, General Manager at Castle Mountain Chalets, responded to this review

Thank you for taking the time to right a review of your stay. We are glad to hear that you enjoyed yourselves. Your "negative side" comments are unfortunately not ones we have not heard before. We do take all comments seriously and where we can, correct the problem. The trains are a part of the history of the National Park,... More 

Edmonton
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed March 30, 2015

These chalets are extremely cute! I love that they were off the beaten path, as opposed to staying right in Banff or Canmore. We stayed in a one-bedroom no-pets suite, it is one of three similar suites that are located on top of the games room/pool/gym (all other suites seem to be in their own private detached cabins). It was... More 

Was this review helpful? Yes 2
GeneralManagerCM, General Manager at Castle Mountain Chalets, responded to this review

Dear Guest, Thank you for your feedback. It's nice to see that you had many "pros" with those that we can control (staff friendliness, cleanliness of cabins, amenities in general store). The pricing of our general store items are higher than that in a city, as it is hard to find suppliers to deliver out here. Because we are more... More 

Cottage Grove, Wisconsin
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 10, 2015 via mobile

Castle mountain location was perfect for us to explore Banff national park. We chose this place for 2 reasons, location and price. We had a cabin that slept the 4 of us, full kitchen was a big plus. Overall the grounds are well kept. However the stay is right off the highway, just not as serene as I would have... More 

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GeneralManagerCM, General Manager at Castle Mountain Chalets, responded to this review

Dear Guest, We are happy to hear your enjoyed your time with us. Most of our guest do enjoy our location because it is situated midway between Banff and Lake Louise, so they get to explore both areas without driving too long of a distance. Also, with us being where we are, we have hiking trails and cross country ski... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 17, 2015

Our annual family ski getaway with friends had a perfect setting at Castle Mountain Chalets. We rented two adjoining two-bedroom cabins, allowing us to combine our family groups in an ideal way. We really enjoyed the features, including the well-appointed furnishings, well-equipped kitchen(s), comfortable beds that we enjoyed after long days of skiing, and a dining room table with a... More 

Was this review helpful? Yes 2
GeneralManagerCM, General Manager at Castle Mountain Chalets, responded to this review

Thank you for taking the time in letting us know about your stay. The Duplex style Two Bedroom Deluxe Chalets are perfect for those large family/friend getaways as you were so gracious to share. The practice we started to ensure we had a guest mobile number at check in was in part to contact a guest for items left behind.... More 

Calgary, Canada
Contributor
13 reviews 13 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed February 9, 2015

We received this get away as a gift from my work. This was our first stay here and definitely won't be our last. We were excited to be able to bring our senior dog to enjoy the weekend with us. Not many places recognize dogs as part of the family and allow them to be in their rooms. We truly... More 

Was this review helpful? Yes
GeneralManagerCM, General Manager at Castle Mountain Chalets, responded to this review

Thank you very much for your review. We appreciate your comments and I will ensure to pass along to the team your thanks. It's always great to hear that you were able to bring along your dog. We think the setting is perfect for ALL your family! We hope to see you again in the near future! Sincerely, More 

Calgary, Canada
Contributor
15 reviews 15 reviews
11 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed February 4, 2015

We stayed here for two night during the week in a cabin with a king bed and kitchenette. This place was perfect for the two of us and had everything we needed. The fireplace warms the cabin up so well that we had to open the window and door for awhile because it was to hot. We enjoyed the hottub... More 

Was this review helpful? Yes
GeneralManagerCM, General Manager at Castle Mountain Chalets, responded to this review

Thank you very much for your kind words. It's great to see you used the air hockey table and got to relax in the hot tub. We do understand that all guests have different needs and the kitchen seems to be one of the biggest ones that our guests really enjoy. It's always great to get out and have someone... More 

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