These appartments are fantastic value for money & the friendiness and service provided by the Ptarmigan front desk employees and cleaning staff is excellent. As the Apartment Hotel is owned by Caribou Properties you are able to use its affiliate hotel facilities across Banff which includes fitness rooms, hot tubs and wireless internet. This was our 8th or 9th visit... more

We booked this hotel for a 2 bedroom suite, since it is inside Banff and the photos of the room look nice. WRONG!!! We were so shocked when we arrived and saw the condition of the room. The hotel is a very, very run down building, more like a "dorm" than an actual hotel design for vacation. Even worse, our... more

This place is very well located, and probably value for money comparing it to other nearby properties. However it is quite run-down and we were affected badly by noise on our first night from semi-permanent residents who work in the area for the season, but no problem at all with noise on the second night. The main bed had two... more

Went during the winter to snowboard, fantastic location just before the shops/restuarants start and as it was minus 8 we didn't want to walk far! I would reccomend booking the 4 bed apartment for 2 people (as did we) because although the apartment decor was dated and tatty, it was a good size and had 2 sofas- so we had... more

Stayed here in September, this hotel had a good size room, but was very dated. We had a partial view of the mountains, which was nice to wake up to (especially when it's your first time seeing them). The beds were very comfortable, but the room really needed a renovation. more

banff is very beautiful and we loved it, the apartments are very basic but had everything we needed for a couple of nights, it could do to be updated though, we had a 2 bed apt, linen was very clean, furniture a bit dated and only 1 bathroom, which is hard with a family of 5. the main street was... more

Studio apartment in basement. Very noisy as it's next to stairs and no privacy as anyone can see down into the apartment from street level. Limited car parking; not enough spaces for all apartments. Complained to reception about lack of some cutlery, no tea towel, no dish cloth. Once back at the aprtment found they had given us a complete... more

I stayed at the Rundle Manor Apartments from April 25 to 29/07. I had booked through the Best of Banff website on March 18, receiving a confimation of my booking for a one bedroom apartment. Upon arrival, I was informed by the front desk clerk that they had no reservation for me. I showed her a print out of my... more

The hotel is in a great location, includes parking in downtown and has quite large clean rooms with good amenities (but no kettle), but.... The toilet was loose from the floor and wobbled, two chairs were broken, a light didn't work, it smelt like smoke and most importantly the room looked out onto the car park and the noise from... more