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The YWCA Banff Hotel

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102 Spray Ave | P.O. Box 520, Banff, Banff National Park, Alberta T1L 1A6, Canada (Formerly Banff Y Mountain Lodge)
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The YWCA Banff Hotel
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The YWCA Banff Hotel
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191 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Rotorua, New Zealand
Level Contributor
6 reviews
5 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW

The service was polite and cheerful and helpful, the room was spacious and clean, albeit rather old fashioned. The cafe service was helpful beyond expectations and the food cheap ad cheerful. The toilet and shower was just a short walk down the hall. All facilities were clean, it was quiet, and wonderfully close to the center of town across a... More 

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Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I have just stayed here for 2 nights in a private room with a shared bathroom. I have found the room to be clean and the bed is comfortable. Housekeeping came during stay to offer clean towels, which although not needed was a nice gesture. The bathrooms were clean and acceptable, so not sure about the previous comment about being... More 

Was this review helpful? Yes 1
Carla S, Public Relations Manager at The YWCA Banff Hotel, responded to this review

Thank you for taking the time to post a review about our facilities, as your feedback is very important to us. To clarify your comment about this being a hostel with a hotel feel: the YWCA Banff Hotel is a unique facility in that we offer both hostel and hotel style accommodations, with a selection of rooms for budget-conscious travellers... More 

Warren, OH
Level Contributor
60 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

I stayed here as part of a group touring western Canada. It was the worst accommodations in a three week trip as well as the dirtiest. I understand that it is a budget accommodation but there is no excuse for the filth. There was hair all over the bathroom floor and shower upon check in. The garbage had not been... More 

Was this review helpful? Yes 1
Carla S, Public Relations Manager at The YWCA Banff Hotel, responded to this review

Hi BeachLoverWarren_OH, Thank you for taking the time to review your stay. We are sorry to hear that we weren’t able to provide the quality of product you are accustomed to. I can assure you this isn’t the norm at our social enterprise, and we strive to maintain an exemplary level of cleanliness throughout the facility. Your feedback has been... More 

Travelers are raving about these Banff hotels

Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We booked on line while driving from Edmonton and arrived to be surprised on how nice it was. We had to share the bathrooms, living rooms, and kitchens with others, but the private room with two comfortable double beds was quite comfortable and more than adequate for a place to sleep. No TV in the room, but with WiFi, no... More 

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Carla S, Public Relations Manager at The YWCA Banff Hotel, responded to this review

Hi Doris J, Thank you for taking the time to review your stay with us! We are pleased to hear that you found the beds comfortable, and the prices reasonable. As a social enterprise, we strive to offer clean, simple and affordable accommodations in Banff and revenues from the hotel are reinvested into community programs and affordable housing in the... More 

Banff, Canada
Level Contributor
4 reviews
5 of 5 stars Reviewed 3 weeks ago

We stayed here for a stop over night and we were very pleased with the room's we got, they were very clean, tidy and comftable. The facilities were good with an on site cafe, and it is situated in a perfect place to the river and town. Would book here again if in Banff.

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Carla S, Public Relations Manager at The YWCA Banff Hotel, responded to this review

Hi Teresa A, Thank you for taking the time to review your stay with us! We are delighted to hear that you were pleased with our facilities, as well as the convenient location. Our proximity to downtown is definitely one of our biggest selling points, as well as the Bow River Pedestrian Bridge and the nearby Bow Falls. As a... More 

Bundoran, Ireland
2 reviews
4 of 5 stars Reviewed June 6, 2015

We stayed a total of six weeks at the YWCA and have to say we had a brilliant time. Sure it's basic enough, but we had everything we needed, the staff were super friendly and the meals in the cafe were of a very high standard. Our room was serviced daily and bed nice and comfortable. Wifi was best near... More 

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed March 28, 2015

Wi-Fi doesn't work nothing they can do about it but restart the router which hasn't worked and THEY DONT HAVE A TV...NOT NOTED IN ADD.... As well the building looks like an old hospital wide heavy doors and rounded floor to walls.... Horrible!

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed February 16, 2015

It was very noisy at night The room is okay it could have been better. The service was poor. Dirty. Bathroom is very small and beds are not comfy. Blanket is very thin I recommend you don't book the hotel online just come to Banff and which ones are vacant

Was this review helpful? Yes 3
Vancouver, Canada
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed February 14, 2015

On the positive side, the desk and kitchen staff were very friendly and helpful. On the negative side, we stayed in room 325 at first (Feb 2) and it was obvious that nobody working at the hotel has been in that room at night because there was only one tiny table lamp with an opaque steel shade so there was... More 

Was this review helpful? Yes 2
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed December 24, 2014

My boyfriend and I were in a private double for a couple of weeks. Great room, for a great price. However, the internet is abysmal. And the kitchen literally has 6 bowls. The fridge was full of mouldy food and there was very limited utensils. Over Christmas, we had to move to separate dorm rooms. The female dorm is cold,... More 

Was this review helpful? Yes 1
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