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Banff Caribou Lodge & Spa

#9 of 31 Hotels in Banff
Certificate of Excellence
521 Banff Avenue | Box 1070, Banff, Banff National Park, Alberta T1L 1H8, Canada
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Banff Caribou Lodge & Spa
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Banff Caribou Lodge & Spa
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1,311 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Banff Caribou Lodge & Spa
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Edmonton, Canada
1 review
5 of 5 stars Reviewed June 12, 2011

My husband and I have been coming to Banff for our holidays for about 5 years - we even got married in Banff. We always choose the Caribou Lodge if it is available. Again on this trip the hotel was AWESOME. Very, very friendly staff, newly renovated rooms, clean, super comfy beds - overall great place. The Keg has an... More 

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Queensland
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed June 7, 2011

This hotel was everything and more than I and our group expected. Will definitely be back again. Right from check in you can feel the warmth and friendliness of this hotel, the front desk staff are delightful and nothing is ever too much trouble. But it is when you step into your room that the magic begins, giant comfy, fluffy... More 

Was this review helpful? Yes 1
Melbourne, Australia
Top Contributor
54 reviews 54 reviews
28 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed June 3, 2011

I stayed here with a friend for 3 nights on our way to Vancouver and wished we could have stayed a month! We were on a world trip and found the staff some of the most helpful and friendly of all our vacation stops. Our balcony room overlooked the beautiful mountains, the beds were sooo comfy, and the standard of... More 

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Calgary, Canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 30, 2011

We stayed here for our anniversary; room number 119. Although it was located in the basement, we were very close to the hot pools and spa. The pools and steam room are superb! Our room was clean and quiet and the beds were quite comfortable. Great value, would definitely come here again.

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Argyll
Contributor
15 reviews 15 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 27, 2011

Stayed here for two nights. Lovely - super after the long journey from the airport. Staff very friendly and helpful. Our room was lovely - two king size beds! It felt very luxurious! Went for meal in the Keg, since we were too tired to go out - lovely - and huge portions!! Free bus was handy - though it... More 

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Top Contributor
96 reviews 96 reviews
39 hotel reviews
181 helpful votes 181 helpful votes
4 of 5 stars Reviewed May 27, 2011

We booked through a discount agency. Upon arrival, our prepaid reservations weren't to be found! The Front Desk was very understanding and booked us into an upgraded room for the inconvenience. The room was very clean, beds were comfortable and all in all, excellent value! We didn't use the hot tub or restaurant facilities as time ran too short for... More 

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Vancouver, Canada
1 review
4 of 5 stars Reviewed May 23, 2011

We stayed in room #209 and it was fantastic! Great value for the large room that came with a view, fireplace, 2 bathrooms, loft with large soaker tub.

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Seal Beach, California
Top Contributor
137 reviews 137 reviews
43 hotel reviews
128 helpful votes 128 helpful votes
2 of 5 stars Reviewed May 20, 2011

In the hotel business you often don't get a 2nd chance. Don't know whether this place deserves one. Here is what happened in 2 days' stay: 1) Put in a room on a lower floor (same a level as spa) at the end of the hallway. Very dark and dreary. 2) Both nights suffered through "mini-parties" in the hallway 3)... More 

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edmonton
2 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed May 15, 2011

This hotel was the worst part of our vacation. The staff was the most untrained and uncouth that I've ever dealt with. Shocked at how they could employ such people as their front staff? The rooms were like a dungeon! My advice to any traveler, stay here if you want to have a depressing vacation. A basic necessity like a... More 

Was this review helpful? Yes 5
Clydebank, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 12, 2011

We had 4 nights at the Caribou Lodge in early May and the long journey to get there was well worth the trip. The hotel is further out of the town centre than many others but the walk is flat, picturesque and pleasant. All staff within the hotel were mannerly, considerate and helpful and the room ticked all boxes. Only... More 

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