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Banff Caribou Lodge & Spa

521 Banff Avenue | Box 1070, Banff, Banff National Park, Alberta T1L 1H8, Canada
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Banff Caribou Lodge & Spa
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Banff Caribou Lodge & Spa
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1,369 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Banff Caribou Lodge & Spa
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London, United Kingdom
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed February 22, 2012

This was our first time skiing in Canada and how lucky we're we with our choice to come to Banff. From start to finish this has been one of the best hotels we have stayed in. Nothing was too much trouble for the staff who were always on hand to assist. My husband and our friend wanted to go to... More 

Was this review helpful? Yes 2
Ipswich, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed February 21, 2012

This was our first time to Banff, and certainly not the last. Staying at the Caribou Lodge and Spa definately made our holiday one to remember. After a long flight we arrived at the hotel to a wonderful welcoming open fire in the lobby (which in the 10 days didn't fill the hotel corridors with smoke!) and friendly staff at... More 

Was this review helpful? Yes 1
London, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed February 21, 2012

We spent 2 nights here in ski season, although we didn't ski due to a 10 month in tow. Lovely hotel and staff were fabulous. There was no problem with getting baby bottles sterilised and the rooms were lovely. The hot pool was nice though a touch warm for the little one.

Was this review helpful? Yes 1
Glasgow, United Kingdom
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed February 20, 2012

Well this was our second visit here, stayed 13 nights this time and loved it just as much. Free wi-fi, free local bus pass and gorgeous spacious rooms. All your needs are catered for under the one roof. Ideal for visitors with cars and also provide ski lockers in underground car park so they are not lying about your room.... More 

Was this review helpful? Yes 1
Innerleithen, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 18, 2012

this was our first time to canada and and what a delight this hotel is, great choice for getting ski passes and the ski buses stop right outside the door, hotel also gave us passes for the towns buses (very handy). now the hotel its self, staff are superb, from all the areas, but the keg bar staff (dallas and... More 

Was this review helpful? Yes 1
Calgary, Canada
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 stars Reviewed February 14, 2012

Bought a living social deal a few months ago. It included 2 nights at this hotel. What a great hotel. The staff was friendly, helpful and outgoing. Our room was clean, the beds comfortable and enough room to move around. The view wasn't so great but it was quiet. We were on the lower floor, same as the spa and... More 

Was this review helpful? Yes 3
Sao Paulo, SP
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 13, 2012

Nice service, rooms are very clean and warm and nice view to mountains. Good restaurant too, it's generally crowd tonight. Highly recommended.

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hotelgmBanff, General Manager at Banff Caribou Lodge & Spa, responded to this review

Thanks for the review - we're glad you enjoyed yourself. Our restaurant, The Keg Steakhouse and Bar at Caribou Lodge, is very popular, particularly on weekends. We're always happy to make a reservation on your behalf or you can call the restaurant directly at 403-762-4442. Hope to see back soon! More 

Calgary
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed February 12, 2012

Centrally located on Banff Ave (but probably not close enough to the downtown core to walk on a cold day). We were "upgraded" to a room with a view, which was nice, though the ceilings were sloped because of the roof design, so the room seemed smaller than it really was. Now the couple mishaps: we left a couple snack... More 

Was this review helpful? Yes 2
hotelgmBanff, General Manager at Banff Caribou Lodge & Spa, responded to this review

Thanks for the balanced review. I find it hard to explain ONE missing cake and feel there must be some misunderstanding - if I was so taken by a cake that I felt I should take it, I'd surely make the the second one disappear as well! I am in discussions with my housekeeping team and don't mean to make... More 

Calgary, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed February 12, 2012

If you like to stay in a hotel where the entire building smells like a campfire, this place is for you. The hotel has a wood burning fireplace. As the evening wore on, the hallways and the rooms (including ours) got smokier and smokier. Even with our window cracked wide open, it was still smoky in the room..and now cold..... More 

Was this review helpful? Yes 1
hotelgmBanff, General Manager at Banff Caribou Lodge & Spa, responded to this review

I am truly sorry that you encountered so much discomfort during your stay. Late night fire alarms, which in this case was caused by a cigarette smoked in an unauthorized area, can be difficult to manage. I feel our staff reacted properly to assure the threat was false and worked to inform guests as best they could during a difficult... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 11, 2012

We will be back! Banff was gorgeous and our stay here was icing on the cake!!

Was this review helpful? Yes 1
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