We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Banff Caribou Lodge & Spa

3.0 of 5 521 Banff Avenue | Box 1070, Banff, Banff National Park, Alberta T1L 1H8, Canada
Best prices for -
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Certificate of Excellence 2014
Banff Caribou Lodge & Spa
Professional photos View all
Browse nearby
Banff Caribou Lodge & Spa
Banff Caribou Lodge & Spa
Banff Caribou Lodge & Spa
Write a Review

1,248 reviews from our community

Traveler rating
    520
    507
    138
    62
    21
See reviews for
232
627
48
30
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (214)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (1248)
  • Mar-May only
    (215)
  • Jun-Aug only
    (469)
  • Sep-Nov only
    (368)
  • Dec-Feb only
    (196)
All months
There are newer reviews for Banff Caribou Lodge & Spa
See the most recent reviews
Carlsbad, California
Contributor
14 reviews 14 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 20, 2011

The beautiful exterior and lobby did not prepare us for the very small room and freezing hallway that led to it. The decor was definitely retro 1930's, which was charming, and the beds were comfortable but not exceptional. The bath towels were plentiful but very thin, not what I expected in a property this expensive. The breakfast buffet looked enticing... More

Was this review helpful? Yes 1
hotelgmBanff, General Manager at Banff Caribou Lodge & Spa, responded to this review

Thanks for the comments. In our efforts to cool the hotel we obviously overcompensated during your stay and I apologize and will keep a closer watch on our air systems in the future. I would like to point out that our internet service is free for guests and requires a password - future travelers can find the password available at... More

Mollans sur Ouveze, France
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 20, 2011 via mobile

A thoroughly enjoyable experience after an initial doubt about the location. Loved the room - jacuzzi in the mezzanine bedroom was a delightful surprise. Bed was heavenly - our 9th bed on our tour and undoubtedly the best. Staff were attentive but not overpowering. Parking below the hotel was very convenient. Wished we had stayed 2 nights here instead of... More

Was this review helpful? Yes 1
North Vancouver, Canada
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 19, 2011

They have a great web page so don’t get fooled. The rooms are not air-conditioned; you need to leave the window wide open to get circulation into the room and enjoy the ambience of the traffic and bus back up alarms all night. The rooms are very small but accommodating for a 2 star hotel. The beds are adequate but... More

Was this review helpful? Yes 3
hotelgmBanff, General Manager at Banff Caribou Lodge & Spa, responded to this review

Thank you for the feedback. Our bathroom renovations have obviously impressed you but it seems there are a couple of items in the room that weren't up to par which we will correct. I checked our website and feel it represents our hotel fairly and accurately - what you see is what you should expect. I'd be interested to hear... More

Reading
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed July 11, 2011

The Caribou Lodge wasn't the fanciest place we ever stayed in, but it was one of the most pleasant. Our room was clean and comfortable with a good set of toiletries and a very good bed. They seem to have a high output of tours going through the hotel, but still managed the essential "first people to stay here" appearance... More

Was this review helpful? Yes
Calgary, Canada
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed July 4, 2011

I returned to Calgary this morning after a 3 night stay at the Caribou Lodge in Banff. I am glad to be home. First of all, the, A/C was broken. This made for an increadibly uncomfortable night. We could not open the window to cool down, beacuse our room was facing directly onto Banff ave. and the traffic and drunk... More

Was this review helpful? Yes 4
mt emu
Top Contributor
54 reviews 54 reviews
25 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed June 30, 2011

Room was very noisy due to traffic. Bed had a plastic cover under sheet made for an unpleasantly hot (like sleeping on an electric blanket set too high) non sleeping experience. Very poor quality breakfast, overcooked and the croissants were so stale as to be hard! Not just the day before's leftovers. Staff service generally was poor and unprofessional to... More

Was this review helpful? Yes 2
hotelgmBanff, General Manager at Banff Caribou Lodge & Spa, responded to this review

We're sorry to have let you down during your stay will us. Guest Service is our highest priority at the Caribou Lodge and we have built our reputation on it. I invite any readers who are staying with us in the future bring any service shortcoming to my direct attention. Any compliments would be gladly received as well. Insider Tip:... More

Philadelphia, Pennsylvania
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 28, 2011

We agree that the location, free bus pass, lobby, spa area, and buffet breakfast were all great features of the hotel. We were told when checking in that our room would not be ready until at least four o'clock due to hallway renovations. they assured us that the rooms had already been renovated. when we finally got into our room,... More

Was this review helpful? Yes 2
hotelgmBanff, General Manager at Banff Caribou Lodge & Spa, responded to this review

Thank you for your comments and suggestions - we constantly strive to improve our delivery of service and comfort to our guests and apologize for not meeting expectations for comfort. You are correct in noting that our rooms were recently renovated and we certainly missed a couple of important details during your stay that I will ensure are corrected. Hallway... More

Macclesfield, United Kingdom
Top Contributor
58 reviews 58 reviews
19 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed June 28, 2011

Nice hotel well located with free bus pass. Room well maintained, but a little dark. The staff are very friendly and helpful. The restaurant is well worth trying for the steak

Was this review helpful? Yes 2
Amroth, United Kingdom
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed June 27, 2011

We stayed for two nights in Banff, as well as hotels in Jasper, Vancouver and Kamloops. We loved the quirky decor in the room - a plaster caribou head in the bathroom etc, and found the rooms spacious, comfortable, clean and tidy. The beds and pillows were excellent. The hotel is welcoming, with a relaxing entrance lounge with a real... More

Was this review helpful? Yes 4
Contributor
14 reviews 14 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 25, 2011 via mobile

Nice hotel, friendly staff. Good breakfast. Bus station near of front door (bus ticket included).

Was this review helpful? Yes 4
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Banff Caribou Lodge & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Banff Caribou Lodge & Spa

Address: 521 Banff Avenue | Box 1070, Banff, Banff National Park, Alberta T1L 1H8, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Price Range (Based on Average Rates): $
Hotel Class:3 star — Banff Caribou Lodge & Spa 3*
Number of rooms: 190
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Orbitz, Expedia, Hotels.com, Priceline, Cheap Tickets, HotelTravel.com, getaroom.com, Odigeo, Otel, Despegar.com, TripOnline SA and Tingo so you can book your Banff Caribou Lodge & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Banff Caribou Lodge And Spa
Banff Caribou Hotel Banff
Caribou Banff
Caribou Lodge Banff

299 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (276)
Viewed
Hotel & grounds (54)
Viewed
0:48
Videos (6)
Viewed
Business center/function rooms (1)
Viewed
Room/suite (48)
Viewed
View from room (13)
Viewed
Dining (12)
Viewed
Pool/beach area (13)
Viewed
Bathroom (25)
Viewed
Family/play areas (1)
Viewed
Other (103)

Management photos: Courtesy of the property manager

Viewed
All management photos (24)
Viewed
Hotel & grounds (9)
Viewed
Business center/function rooms (3)
Viewed
Dining (3)
Viewed
Room/suite (3)
Viewed
Bathroom (1)
Viewed
Pool/beach area (1)
Viewed
Other (4)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay