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Banff Caribou Lodge & Spa

521 Banff Avenue | Box 1070, Banff, Banff National Park, Alberta T1L 1H8, Canada
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Banff Caribou Lodge & Spa
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1,357 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Banff Caribou Lodge & Spa
See the most recent reviews
London
Level Contributor
64 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
2 of 5 stars Reviewed 1 week ago

What a big disappointment this hotel was! We had been travelling on The Rocky Mountaineer for almost ten hours and we arrived at this very tired looking hotel. We were told as in the other hotels that our luggage would be waiting for us in our room.........wrong! We waited about half an hour until I phone down to reception to... More 

Was this review helpful? Yes
Burnaby, British Columbia
Level Contributor
5 reviews
5 hotel reviews
3 of 5 stars Reviewed 1 week ago

Hotel was clean, had a nice hot tub. People working in the hotel were not friendly, but were courteous. The room we had was very stuffy and hot, but there was a fan in the room and after placing it in front of the window it was fine.

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Reigate
Level Contributor
32 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 stars Reviewed 1 week ago

The check-in was fast and our room had all you need. What impressed us was the décor. Everything matched and the bathroom was exceptional. We didn't eat there, but found some good eating places in the town which was a five minute walk away.

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Geelong, Australia
Level Contributor
68 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago

we stayed here for 3 days and although it was old the log cabin effect was great. We didn't eat there as the prices was a bit pricey but the whole town is pricey as expected for a alpine town. Room was comfortable and well set out. we were in the rear of the lodge so it was quiet enough.... More 

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Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This place is very hard to write a review on because there was nothing in particular that stood out. Neither good or bad. The rooms were nice, neat and comfortable. There was free wi-fi. And a bus service right out front. The Keg for dinner was nice, although expensive, service was good. The breakfast buffet was terrible made worse by... More 

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Ottawa, Canada
Level Contributor
84 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is a few blocks from the main hustle and bustle of downtown Banff, which suited us fine. Check in times are adhered to and since we were early we had some time to explore before coming back at 4pm to check in. Our room was located on the second floor overlooking the back part of the hotel, but... More 

Was this review helpful? Yes 1
Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

The room was facing a nice quiet courtyard so the view was nice. But the room was incredibly hot though. The cleanliness of the room was not up to snuff. There was dirt and debris around the bed and fridge. There was hair in the bathtub and it didn't look like the bathroom got a thorough cleaning. There was ample... More 

Was this review helpful? Yes 1
CaribouFOM, Front Office Manager at Banff Caribou Lodge & Spa, responded to this review

Thank you for taking the time to write review about our Lodge. My team and I apologize for our inability to provide you with the stay you truly deserved. The cleanliness issues mentioned are quite unusual and they have been forwarded to the appropriate department. I have also contacted you in private in hope to gather additional information. Best regards, More 

Totnes, United Kingdom
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Located about half a mile from town centre and has a free bus service around town. Good service. Clean and comfortable hotel with good facilities. Popular restaurant on site and food was very good. Busy hotel with many guests on coach tours staying overnight.

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Stratford, Canada
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Lots of little perks by staying with this hotel group - discounts, bus passes, coffee in the lobby, secure parking and great welcoming staff. Enjoyed the shower and pool after checkout to get rid of the trail dust from biking the amazing Banff trails. Would definitely stay there again.

Was this review helpful? Yes 2
CaribouFOM, Front Office Manager at Banff Caribou Lodge & Spa, responded to this review

Thank you for such a positive review and we look forward to welcoming you back to the Caribou Lodge! More 

Cornelia, Georgia
Level Contributor
73 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very nice property. Great customer service. Good location. Quiet rooms. Air conditioning in rooms. Hot pool is nice. On site spa, we didn't use. Restaurant good- best option for breakfast. Parking garage may not accommodate larger Suvs and trucks with its tight turns, small spaces, and low clearance (6'4"). Regular cars, vans, Suvs, no problem. Would definitely stay again

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