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Banff Caribou Lodge & Spa

3.0 of 5 521 Banff Avenue | Box 1070, Banff, Banff National Park, Alberta T1L 1H8, Canada
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Certificate of Excellence 2014
Banff Caribou Lodge & Spa
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Banff Caribou Lodge & Spa
Banff Caribou Lodge & Spa
Banff Caribou Lodge & Spa
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1,270 reviews from our community

Traveler rating
    528
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    140
    63
    22
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Banff Caribou Lodge & Spa
See the most recent reviews
Leduc, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My girlfriends and I had a girls weekend. We sat at the hotel nearly all weekend enjoying the hot pool, in room services and the Keg restaurant located downstairs. Room was very clean, beds were super comfortable and all staff was very accommodating! Would definitely stay there again. Thank you!

Was this review helpful? Yes
Calgary
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 22, 2014

This hotel has some good restaurant around and inside good one the Keg. For the high price this hotel is lack of security in the social areas. People at night are drunk walking around, based on one situation that my group had, we have to go inside to our rooms, lack of security staff. For sure I will not back... More 

Was this review helpful? Yes 1
CaribouFOM, Front Office Manager at Banff Caribou Lodge & Spa, responded to this review

Thank you for taking the time to review our Lodge. We are sorry to read that you felt unsafe, but we feel that the above review is inaccurate as we have a very strict policy regarding noise and intoxicated people in our public areas. In this particular instance, an inebriated gentleman was asked to leave the restaurant and was escorted... More 

Grand Cayman
Top Contributor
55 reviews 55 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed December 18, 2014

It has the nice cozy lodge feel with the fireplace in the lobby and wood beams. Very convenient walk 10-15 minutes down town and the buses pick up right in front. The Keg restaurant is a typical Keg. The only negative is the wireless. It was so slow in the room I had to go the lobby, and even there... More 

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Calgary
Top Contributor
57 reviews 57 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed December 12, 2014

Had an extra gift certificate for the Keg and wanted to go in the summer to the one in the hotel but couldnt make it. I decided to look on line at the Caribou Lodge where we had stayed before to stay a night because I liked their lobby area especially in December, all decorated for Christmas and with a... More 

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Calgary, Canada
Contributor
11 reviews 11 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 11, 2014

I have stayed at this hotel on several occasions over the years. It was a bit of a diasappointment this time. It started off on badly when I called the hotel the day before to see about getting into my room early. What I got from the front desk was call back in the morning and hung up on. Upon... More 

Was this review helpful? Yes 1
CaribouFOM, Front Office Manager at Banff Caribou Lodge & Spa, responded to this review

Thank you for taking the time to review our Lodge. I was shocked to read that we were unable to respond to your early check-in request, as we are very flexible with our check-in policy. I am sure that some unfortunate glitch happened with our phone system while you called and would to like apologize for the inconvenience. I have... More 

Edmonton, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed December 4, 2014

We stayed in a 'luxury' room with a jacuzzi and fire place. Looked great, but room had no heat - in WINTER. Our first complaint was after we checked in and noticed the room was hovering around 15 degrees. Front desk advised someone would be in to look at it while we were away at dinner. We return and they... More 

Was this review helpful? Yes 6
CaribouFOM, Front Office Manager at Banff Caribou Lodge & Spa, responded to this review

It is never easy to read a review from a guest who we let down. We have contacted you directly to discuss your issues further. More 

Top Contributor
85 reviews 85 reviews
22 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed December 3, 2014

We stayed here three nights with our group while we toured Banff. The hotel has a rustic appearance; but had all the comforts required. The rooms were very comfortable. The hotel was a long walk to the town; but transportation is available. The hotel had a pool and spa, although we didn't have much time for either. The restaurant there... More 

Was this review helpful? Yes 2
2 reviews
4 of 5 stars Reviewed December 2, 2014

We had a great stay at the caribou inn in banff , alberta. This is a very nice and rustic hotel with very reasonable rates for its location. There is a Keg steak house inside the hotel which serves great food with very friendly staff. It was very nice sitting in front of the large wood burning fireplace they have... More 

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Cambridge
Top Contributor
114 reviews 114 reviews
21 hotel reviews
313 helpful votes 313 helpful votes
5 of 5 stars Reviewed December 1, 2014

I love this place and not just because I love to visit Banff. We were having trouble driving from Calgary through to Kicking Horse as the snow was coming down at such a rate we decided best to stop for the night. We drove down the avenue and parked up in the side street beside the hotel and got stuck... More 

Was this review helpful? Yes 3
Brampton, Canada
Senior Contributor
32 reviews 32 reviews
23 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed November 23, 2014

I recently stayed here on November 21st and it was a great stay! I have been in the hotel many times for the spa and The Keg thats located inside but always stayed at a different hotel. This year we picked this location and it was a good choice, the room was pretty tiny though literally 2 beds and a... More 

Was this review helpful? Yes 1
CaribouFOM, Front Office Manager at Banff Caribou Lodge & Spa, responded to this review

Thank you for such a positive review. We have noted your comment regarding the mirror and would like to thank you for the suggestion. We look forward to welcoming you back to our Lodge! More 

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Additional Information about Banff Caribou Lodge & Spa

Address: 521 Banff Avenue | Box 1070, Banff, Banff National Park, Alberta T1L 1H8, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Price Range (Based on Average Rates): $
Hotel Class:3 star — Banff Caribou Lodge & Spa 3*
Number of rooms: 190
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Also Known As:
Banff Caribou Lodge And Spa
Banff Caribou Hotel Banff
Caribou Banff
Caribou Lodge Banff
Hotel Style:
#4 Spa Hotel in Banff
#4 Business Hotel in Banff
#6 Romantic Hotel in Banff
#13 Family Hotel in Banff

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