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Banff Caribou Lodge & Spa

3.0 of 5 521 Banff Avenue | Box 1070, Banff, Banff National Park, Alberta T1L 1H8, Canada
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Certificate of Excellence 2014
Banff Caribou Lodge & Spa
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Banff Caribou Lodge & Spa
Banff Caribou Lodge & Spa
Banff Caribou Lodge & Spa
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1,258 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Grand Cayman
Top Contributor
54 reviews 54 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

It has the nice cozy lodge feel with the fireplace in the lobby and wood beams. Very convenient walk 10-15 minutes down town and the buses pick up right in front. The Keg restaurant is a typical Keg. The only negative is the wireless. It was so slow in the room I had to go the lobby, and even there... More 

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Calgary
Senior Contributor
49 reviews 49 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Had an extra gift certificate for the Keg and wanted to go in the summer to the one in the hotel but couldnt make it. I decided to look on line at the Caribou Lodge where we had stayed before to stay a night because I liked their lobby area especially in December, all decorated for Christmas and with a... More 

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Calgary, Canada
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

I have stayed at this hotel on several occasions over the years. It was a bit of a diasappointment this time. It started off on badly when I called the hotel the day before to see about getting into my room early. What I got from the front desk was call back in the morning and hung up on. Upon... More 

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CaribouFOM, Front Office Manager at Banff Caribou Lodge & Spa, responded to this review

Thank you for taking the time to review our Lodge. I was shocked to read that we were unable to respond to your early check-in request, as we are very flexible with our check-in policy. I am sure that some unfortunate glitch happened with our phone system while you called and would to like apologize for the inconvenience. I have... More 

Edmonton, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We stayed in a 'luxury' room with a jacuzzi and fire place. Looked great, but room had no heat - in WINTER. Our first complaint was after we checked in and noticed the room was hovering around 15 degrees. Front desk advised someone would be in to look at it while we were away at dinner. We return and they... More 

Was this review helpful? Yes 6
CaribouFOM, Front Office Manager at Banff Caribou Lodge & Spa, responded to this review

It is never easy to read a review from a guest who we let down. We have contacted you directly to discuss your issues further. More 

Top Contributor
85 reviews 85 reviews
22 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here three nights with our group while we toured Banff. The hotel has a rustic appearance; but had all the comforts required. The rooms were very comfortable. The hotel was a long walk to the town; but transportation is available. The hotel had a pool and spa, although we didn't have much time for either. The restaurant there... More 

Was this review helpful? Yes 2
2 reviews
4 of 5 stars Reviewed 2 weeks ago

We had a great stay at the caribou inn in banff , alberta. This is a very nice and rustic hotel with very reasonable rates for its location. There is a Keg steak house inside the hotel which serves great food with very friendly staff. It was very nice sitting in front of the large wood burning fireplace they have... More 

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Cambridge
Top Contributor
112 reviews 112 reviews
20 hotel reviews
309 helpful votes 309 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I love this place and not just because I love to visit Banff. We were having trouble driving from Calgary through to Kicking Horse as the snow was coming down at such a rate we decided best to stop for the night. We drove down the avenue and parked up in the side street beside the hotel and got stuck... More 

Was this review helpful? Yes 3
Brampton, Canada
Senior Contributor
32 reviews 32 reviews
23 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I recently stayed here on November 21st and it was a great stay! I have been in the hotel many times for the spa and The Keg thats located inside but always stayed at a different hotel. This year we picked this location and it was a good choice, the room was pretty tiny though literally 2 beds and a... More 

Was this review helpful? Yes 1
CaribouFOM, Front Office Manager at Banff Caribou Lodge & Spa, responded to this review

Thank you for such a positive review. We have noted your comment regarding the mirror and would like to thank you for the suggestion. We look forward to welcoming you back to our Lodge! More 

Eastbourne, United Kingdom
1 review
5 of 5 stars Reviewed 3 weeks ago

We had a great trip to Banff and an especially good time at the Caribou. The hotel is in a great location, has great staff and is perfect for a ski trip. We did have a problem with our room that came up twice, but the hotel staff where very apologetic and even upgraded us on our last night as... More 

Was this review helpful? Yes
CaribouFOM, Front Office Manager at Banff Caribou Lodge & Spa, responded to this review

Thank you for your review, we are glad to hear you had a great time and thank you for such positive feedback about our staff. I have sent you a private message regarding the email to contact the hotel. More 

Red Deer, Canada
Contributor
16 reviews 16 reviews
16 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is an excellent hotel especially when you factor in the price. There is no hotel in Banff that your dollar goes further in. Great value with no nickle and diming. The rooms are very clean with all the amenities you could want including a coffee maker, fridge, table, safe, ironing board, hair dryer, flat screen TV, and updated bathrooms.... More 

Was this review helpful? Yes
CaribouFOM, Front Office Manager at Banff Caribou Lodge & Spa, responded to this review

Thank you for such a detailed review, it is greatly appreciated. As you pointed out, the Caribou Lodge offers complimentary bus passes to all our guests. Otherwise, the downtown area is a short 10 minutes walk. I have contacted you in private for more information on the maintenance issues that you have mentioned as we wish to resolve them as... More 

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Additional Information about Banff Caribou Lodge & Spa

Address: 521 Banff Avenue | Box 1070, Banff, Banff National Park, Alberta T1L 1H8, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Price Range (Based on Average Rates): $
Hotel Class:3 star — Banff Caribou Lodge & Spa 3*
Number of rooms: 190
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Also Known As:
Banff Caribou Lodge And Spa
Banff Caribou Hotel Banff
Caribou Banff
Caribou Lodge Banff
Hotel Style:
#4 Spa Hotel in Banff
#4 Business Hotel in Banff
#6 Romantic Hotel in Banff
#11 Family Hotel in Banff

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