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Banff Caribou Lodge & Spa

521 Banff Avenue | Box 1070, Banff, Banff National Park, Alberta T1L 1H8, Canada
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1 room 1 adult
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Banff Caribou Lodge & Spa
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1,563 Reviews from our TripAdvisor Community

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Calgary, Canada
1 review
1 of 5 stars Reviewed 2 days ago NEW

Rooms are tiny, outdated, stinky and not recommended for any animal activists! My kids got rashes all over their body from the hot tub... Hotel staff are also not understandable and have attitude towards customers.. Never again!

Helpful?
Thank Brandon56
MikeGoulet, Front Office Manager at Banff Caribou Lodge & Spa, responded to this review

A similar review from the same user “Brandon56” was removed a few days ago after false allegations were made against our Lodge. The above comment was reported to TripAdvisor as we strongly believe it to be false, once again. More 

St. Albert, Canada
Level Contributor
4 reviews
3 of 5 stars Reviewed 5 days ago NEW

Staff were helpful and friendly. Had to switch rooms as original room was small and smelled of smoke from wood burning fireplace in lobby. Rooms could be cleaner. Underground parking could not be utilized as not enough clearance for a truck, street parking was hard to find at times. Would not recommend this hotel for a youth sport group no... More 

Helpful?
Thank ccj3aiers
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 5 days ago NEW via mobile

We are a family of 4 - 2 adults and 2 children (ages 11 and 9). The Goods: Newly renovated. Clean. Friendly and efficient staff. Nice large hot tub and small steam room - great for adults. The Keg located in the hotel served excellent and reasonably priced buffet breakfast. All the basics were available. The Bads: Our room was... More 

Helpful?
Thank Pam H
MikeGoulet, Front Office Manager at Banff Caribou Lodge & Spa, responded to this review

Thank you for taking the time to review our Lodge and please allow me to apologize if we did not meet your expectations. The size of our standard rooms is approximately 300 sq. ft. and all have a courtyard view, as per advertised on our Website. Our Superior rooms may have been more fitting for your family as they are... More 

Winkler, Mb
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago

First time in Banff for a snowboarding weekend with family. Check in was quick, Front desk staff very friendly and helpful. Rooms are small and cozy but could be a little cleaner, loved the smell of the wood fireplace in the hotel.

Helpful?
Thank Gallo-Winkler_Mb
MikeGoulet, Front Office Manager at Banff Caribou Lodge & Spa, responded to this review

I am pleased to hear you enjoyed your stay with us. We hope to see you again soon! More 

Vancouver Island, Canada
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

My boyfriend and I stayed here for 2 nights, the staff was helpful, but the hotel could use some help. Our room was on the 4th floor, and there seem to be some ventilation issues, as we could smell the smoke from the first floor fireplace in the 4th floor hallway. Room seemed clean, and was pretty nice, although a... More 

Helpful?
Thank islandgirlie522
MikeGoulet, Front Office Manager at Banff Caribou Lodge & Spa, responded to this review

Thank you for taking the time to review our Lodge. Although I was glad to hear our employees were helpful and that you enjoyed your time at the Keg, I am sincerely sorry if your stay was not up to standard. I have noted your comments regarding the bed sheets and fireplace and will be following up with our Management... More 

Calgary, Alberta, Canada
Level Contributor
76 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Friendly staff. Large lobby with sitting by the fire place. Small cozy room under the eaves perfect since we were gone most of the time. But placing the fridge under the night table is one of the worst ideas... Had to unplug it whenever I was in bed. No sound of neighbours through the wall but very at times from... More 

Helpful?
Thank Brigitte L
MikeGoulet, Front Office Manager at Banff Caribou Lodge & Spa, responded to this review

Dear Brigitte L, Thank you for your kind words and we look forward to welcoming you back to our Lodge. Best regards, More 

Calgary, Canada
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Booked here to change up our Banff experiences and don't think I'd go back to this hotel. The staff were excellent, but the accommodations were the disappointment. Room was smaller than pictured, bathroom was also small and the bed was not very comfortable. You could hear most of the conversations within the hallways, and the doors all seemed to slam... More 

Helpful?
1 Thank Blair S
CaribouFOM, Front Office Manager at Banff Caribou Lodge & Spa, responded to this review

Dear Blair S, Please allow me to apologize if your stay was less than satisfactory. Our Front Desk Agents are always available to solve problems and provide the most comfortable stay possible, I hope we didn't miss an opportunity during your stay. Do not hesitate to contact me directly at MGoulet@bestofbanff.com should you wish to discuss the matter further. I... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I always stay at Caribou with family during our (almost) bi-weekly visits. We have stayed here at least 20 times, and have only had one issue (broken fridge) which was fixed same day we brought it to staff. Very friendly staff all around, and they are always happy to help and/or serve you, no matter what your concern is. Although... More 

Helpful?
1 Thank Austin B
CaribouFOM, Front Office Manager at Banff Caribou Lodge & Spa, responded to this review

Thank you for such a lovely review and we truly appreciate your loyalty. We hope to welcome you again soon! More 

Stellenbosch, South Africa
Level Contributor
66 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here for 3 nights, in a king bed suite. Lovely cozy room. Bedding not my fav; looks great but not the warmest/most effective. Friendly & helpful staff. Underground parking & lockers for ski gear. The Keg restaurant downstairs has a decent breakfast buffet & menu - even though we had to pay extra. Still a better breakfast than... More 

Helpful?
Thank happyann3
CaribouFOM, Front Office Manager at Banff Caribou Lodge & Spa, responded to this review

Thank you for your positive review. We hope to see you again soon! More 

Chicago, Illinois
Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The Caribou Lodge is situated right outside of town. We stayed during a VERY cold time so we were not able to walk the 15-20 minutes to the center Banff, but i imagine during the summer it would be a nice walk. The bed was very comfortable and we were able to adjust the thermostat to our desired temperature. The... More 

Helpful?
Thank PoppyPlay
CaribouFOM, Front Office Manager at Banff Caribou Lodge & Spa, responded to this review

We are pleased to hear you had a relaxing stay, even though the weather wasn't cooperating. We look forward to welcoming you back to our Lodge. More 

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