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The Fairmont Banff Springs

#2 of 31 Hotels in Banff
Certificate of Excellence
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405 Spray Avenue | P.O. Box 960, Banff, Banff National Park, Alberta T1L 1J4, Canada
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1 room 1 guest
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The Fairmont Banff Springs
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4,150 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Fairmont Banff Springs
See the most recent reviews
Cleveland, Ohio
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 6, 2013

We stayed there for two nights on our way home from Yoho National Park an hour west. We stayed on the concierge floor and had exceptional service. Our room was mid sized which was great as we were traveling with our adult son. Breakfast and happy hour appetizers were included and well done. A very nice stay aps the only... More 

Was this review helpful? Yes 1
EJROE, General Manager at The Fairmont Banff Springs, responded to this review

Dear Valued Guest from Ohio, Thank you so much for staying with us on your way back from the Yoho National Park and for staying on our Fairmont Gold Level. I was pleased to read that the Fairmont Gold Concierge and the amenities were very well received and thank you for highlighting the disappointment with the scrambled egg during the... More 

Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed July 5, 2013

Came here on business. The hotel is amazing. Very cool to stay in a "castle". The area is perfect. There is lots to do, the food and drink is on the pricey side but thats what you get in Banff for the most part anyway. It is a great get away for a couple days for a romtantic trip and... More 

Was this review helpful? Yes 1
EJROE, General Manager at The Fairmont Banff Springs, responded to this review

Dear Valued Guest, Thank you so much for staying with us during your business trip and for rating your experiences on Tripadvisor. I was very pleased to read you received some good service from valet parking, the F&B outlets and through Room Service. If there is anything that I can further assist, especially for a romantic trip, to see the... More 

London, United Kingdom
Level Contributor
105 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed July 4, 2013

We arrrived in Banff, on our 2nd stop of a 3 week trip to this amazing country. Wow we could see the hotel, set in the forest,it looked amazing. We arrived and had already paid for parking, but upgraded to valet. The hotel is stunning, our room was nice, not massive, but had a nice bathroom, and was spacious enough,... More 

Was this review helpful? Yes 2
EJROE, General Manager at The Fairmont Banff Springs, responded to this review

Dear Valued Guest from London, thank you so much for making The Fairmont Banff Springs and 3 other Fairmont’s a big part of your Canadian 3 week vacation and thank you so much for taking the time to write this review on Tripadvisor. I was very happy to read you “Loved this Hotel” and that you enjoyed the pools, our... More 

Calgary, Canada
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed July 4, 2013

The faimont was really a pleasure. You had the feeling that you were in an old Scottish castle upon the mountains. Nature sits by the hotel with the hot springs close by and other outdoor activities such as hiking and mountain biking at your doorstep. The food is exquisite, and the outdoor heated pool can be ever so relaxing after... More 

Was this review helpful? Yes 3
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review

Thank you for your positive review! We are pleased that you enjoyed the pool facilities and dining very much during your stay. We hope to see you again. The Fairmont Banff Springs More 

Calgary, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed July 4, 2013

Alright people, enough complaining already! My boyfriend (now fiancé) whisked me away from Calgary for a romantic Canada Day long weekend getaway(June 28-July 1st), and it far surpassed both of our expectations! From the moment we arrived, the staff went above and beyond offering to help us with our luggage, etc. We then went to our second floor deluxe king... More 

Was this review helpful? Yes 3
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review

Congratulations on your engagement! We are delighed that you celebrated with us and will share your comments with our colleagues. They will enjoy knowing how much you appreciated their efforts. Any plans for a wedding at Fairmont Hotels? Let us know how we can help. The Fairmont Banff Springs Proudly celebrating 125 years More 

Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed July 3, 2013

I have stayed at the Banff Springs hotel on at least four occasions in the past few years, some business and some personal. I have come to be deeply disappointed with a hotel that positions itself as the marquee destination in Banff, but consistently delivers poor service and average rooms (at best) at premium prices. Certainly the idea of the... More 

Was this review helpful? Yes 3
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review

Thank you for your review. Given your disappointment, which we are sorry for, a hotel representative will reach out to you to personally discuss further. The Fairmont Banff Springs More 

San Francisco, California
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed July 2, 2013

we booked a Deluxe room after extensive research. Fairmont website describes a Standard room as ~250SF and Deluxe as ~385SF. I get that this is a castle and there will be some variances with each room, I was prepared for that. However, at a minimum, Deluxe should be larger than the Standard; after all, that's the whole point of buying... More 

Was this review helpful? Yes 10
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review

Thank you for your review. We are sorry to learn of your disappointment. A Hotel representative has personally emailed you to discuss as we do very much care about your loyalty. The Fairmont Banff Springs More 

Melbourne, Australia
Level Contributor
49 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed July 1, 2013

When we first arrived we had a very unpleasant person at check in. It was such a shame as it was our 10 year anniversary. (we didn't tell him that) We were given a room type much lower than what we booked it was so small we couldn't open our suitcases and could hardly stand up in it. We went... More 

Was this review helpful? Yes 2
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review

Thank you for allowing our colleagues to turn a negative into a positive for you and for your shining review. We are truly sorry for the bumpy start, and are pleased to have been able to provide a more memorable experience for you. The Fairmont Banff Springs More 

Auckland Region, New Zealand
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 1, 2013

My husband and I stayed at this amazing hotel on the 29th April. We were on an amazing holiday and it was snowing and we wanted to go there as my father had stayed there fifty years before that. We weren't disappointed. It was a wonderful experience. The room was amazing. The views looked right out over the lake and... More 

Was this review helpful? Yes 2
EJROE, General Manager at The Fairmont Banff Springs, responded to this review

Dear Valued Guest from Auckland, Thank you so much for taking the time to write a review on Tripadvisor regarding your April stay. On behalf of the entire team at The Fairmont Banff Springs we were very happy to read your stay was just as amazing as your fathers stay 50 years previous, in addition thank you so much for... More 

Alamo, California
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed June 27, 2013

I loved the castle theme of this hotel. It is beautful on the inside and sits on an area that is just stunning in its natural beauty. We also went to the spa and got massages and did some swimming/hottubbing after a long day of hiking. The pool is really something to see and it snowed while we were in... More 

Was this review helpful? Yes 1
EJROE, General Manager at The Fairmont Banff Springs, responded to this review

Dear Valued Guest from Alamo, Thank you so much for taking the time to write a review on Tripadvisor and on behalf of the entire team at The Fairmont Banff Springs we were very happy to read you loved the castle theme and by the sounds of things you certainly enjoyed the spa and the outdoor pool while admiring the... More 

Hotel Review Summarization

What travelers say

  • Gold Floor(15)
  • Rundle lounge(9)
  • Bow valley grill(8)
  • Chateau Lake Louise(7)
  • Very nice(6)
  • Willow Stream spa(3)
  • Friendly and helpful(3)
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