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The Fairmont Banff Springs

#2 of 31 Hotels in Banff
Certificate of Excellence
GreenLeadersSilver level
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405 Spray Avenue | P.O. Box 960, Banff, Banff National Park, Alberta T1L 1J4, Canada
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The Fairmont Banff Springs
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4,627 Reviews from our TripAdvisor Community

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There are newer reviews for The Fairmont Banff Springs
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Edmonton
Level Contributor
82 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed April 5, 2014

We booked through Expedia and that was not how we will book again. Their promise and our expectation were not the same. They promised a king size bed with a view of the mountain and we got a queen size bed and a view of the parking next to check in. The room was small and for $350 we were... More 

Helpful?
Thank rhstocks
FBS1888, Manager at The Fairmont Banff Springs, responded to this review

Thank you for your valuable feedback. We are truly sorry for your disappointment and will ensure it is shared with our team. We value our relationship with third parties such as Expedia. The terms and conditions for the rooms sold on these sites should be listed when booking and in most cases the hotel does not guarantee bed type specifically... More 

Toronto
1 review
4 of 5 stars Reviewed April 4, 2014

Great !!! Room amenities could be better considering the price.. Great friendly staff. Didn't get a chance to use the gym, pool and spa though.. Room was small but excellent views of the river and snow clad peaks! Located slightly away from the banff downtown but still quite walkable.

Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Cdan001 M
FBS1888, Manager at The Fairmont Banff Springs, responded to this review

Thank you for visiting from Toronto and for your positive comments. We read every review and appreciate all of the feedback we receive from our guests. Thank you for choosing The Fairmont Banff Springs. More 

Calgary
1 review
5 of 5 stars Reviewed April 4, 2014

Awesome, is there any better way to describe a scottish castle in the Rocky mountains? The most amazing feature of this hotel stay, was the attentativness of ALL staff we encountered. That and the beautiful scenery and multiple choices of things to do.

Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Yvonne O
FBS1888, Manager at The Fairmont Banff Springs, responded to this review

We are so pleased to learn of the overall engagement you experienced with our colleagues. They will love to receive this feedback. Thank you! The Fairmont Banff Springs More 

Fort Mcmurray
1 review
2 of 5 stars Reviewed April 4, 2014

Substandard and very expensive for what you get. Did not get lunch on two occasions. Parking inconvenient. Beautiful hotel views and scenery though. Food expensive. Pay for internet when you are not a VIP member.

Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Johannes B
FBS1888, Manager at The Fairmont Banff Springs, responded to this review

We value and appreciate your feedback very much. We do apologize for your disappointment and want to learn more about your stay therefore a hotel representative has emailed you directly. The Fairmont Banff Springs More 

Calgary
1 review
5 of 5 stars Reviewed April 4, 2014

We only stayed 2 nights at this iconic hotel but they were wonderful! We went as a family of 4 (two teenage boys) and we all had a great time. My sons particularly enjoyed swimming outdoors while it was snowing. The room was small but beautifully appointed. We enjoyed the breakfast buffet (amazing omelets) and had a particularly memorable dinner... More 

Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Margot S
FBS1888, Manager at The Fairmont Banff Springs, responded to this review

Thank you for sharing your positive family experience on Trip Advisor. We are so pleased to hear that you had memorable dining experiences and enjoyed the pool in the snow! This is certainly a popular amenity year round. We hope you can enjoy a longer vacation with us another time. The Fairmont Banff Springs More 

Canberra, Australia
Level Contributor
62 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed April 3, 2014

Banff in general is amazing, but getting to stay in a place like this makes it 10x better. The views are amazing, the hotel is humungous and gorgeous, the rooms are super clean, tons of room, super fancy, there's and awesome pool and hot tub on the main floor, and on the property is a little bowling alley, convenient store... More 

Helpful?
Thank CanadianKenz
FBS1888, Manager at The Fairmont Banff Springs, responded to this review

Thank you for visiting from Calgary! We appreciate your positive review and hope we will see you again soon. The Fairmont Banff Springs More 

Calgary, Canada
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed April 1, 2014 via mobile

The setting is breath taking, the hotel is magnificent and it has the staff to match !! There are not enough superlatives in the English language to describe my experience ! From the bellhops to the front desk to the chamber maids they were all knowledgeable and gracious. Ty for a memorable experience we will be back.

Helpful?
Thank Livelykirk
FBS1888, Manager at The Fairmont Banff Springs, responded to this review

We are so pleased to know that you live in Calgary and you can return hopefully more often! Thank you so much for taking the time to share your positive experience. The Fairmont Banff Springs More 

Darlington, United Kingdom
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed March 31, 2014

A tiny bit of Scotland in the Rocky Mountains. Set in the most stunning of locations, the Banff Springs Hotel is one of the wonders of the hotel world. Although it has an air of prestige, the atmosphere is casual and the service is just great by tartan-clad staff. If I had a chance I would certainly go again and... More 

Helpful?
Thank lesley3088
FBS1888, Manager at The Fairmont Banff Springs, responded to this review

Thank you so much for your kind compliments. The Fairmont Banff Springs is very popular for weddings, but also anniversaries, reunions and other special family moments. We hope your travels can bring you back, and we do appreciate the accolades. The Fairmont Banff Springs More 

Sherwood Park, Canada
Level Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed March 30, 2014

From the moment we arrived at valet parking til the moment we left we were treated with exceptional service. We were upgraded to the fifth floor, Gold. They greeted us with warm hand towels, a tour of the floor, there is a library with a large tv and sitting area, as well a lounge that has beverage, snacks and an... More 

Helpful?
1 Thank debk110
FBS1888, Manager at The Fairmont Banff Springs, responded to this review

Thank you so much for your kind review about your Fairmont Gold and Spa experiences. We are delighted you enjoyed! The Fairmont Banff Springs More 

Dallas, Texas
Level Contributor
104 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed March 30, 2014

This was a family vacation ski trip. We went with our parents and our kids. They staff was friendly and the hotel was beautiful. The concierge was super helpful. It was freezing cold and the valet service was wonderful. We had a discount on the breakfast buffet at Bow Valley grill and it was a great buffet, especially on the... More 

Helpful?
Thank shopaddict
FBS1888, Manager at The Fairmont Banff Springs, responded to this review

Thank you very much for your positive review. We appreciate the feedback and always use it constructively. We are just completing renovations on our 2 and 3 floors, and hope to embark on the 4th floor next year! We hope your ski plans will bring you back from Texas again and we can welcome you once more. The Fairmont Banff... More 

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