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All 31 Banff hotels

The Fairmont Banff Springs

4.0 of 5 Resort   |   405 Spray Avenue | P.O. Box 960, Banff, Banff National Park, Alberta T1L 1J4, Canada
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The Fairmont Banff Springs
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Ranked #1 of 31 Hotels in Banff
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed 1 week ago
Katie M Aberdeen, United Kingdom
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3,449 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Fairmont Banff Springs
See the most recent reviews
Aberdeen, United Kingdom
Top Contributor
50 reviews 50 reviews
10 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 1 week ago

Was surprised with a night here. On arrival staff were very friendly and asked if we needed our luggage taken up to our room. We were only staying one night so that wasn't needed but appreciated the offer. Our room was lovely and had a beautiful view of the lake and mountains. Bed was very comfy. The hotel grounds are... More 

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Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review

We hope you can return from the UK to enjoy more of the Fairmont Banff Springs! Thank you for sharing with us. More 

Western Australia
Senior Contributor
24 reviews 24 reviews
24 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed in a deluxe room for three nights. Good - First impression from the valets outside, very friendly and happy to dispense information about the surrounding ski resorts. During the stay, they were the most helpful and the best staff we encountered at the property. I had requested prior to arriving, a refurbished room at the end of the corridor,... More 

Was this review helpful? Yes 1
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review

We care about your experience and thank you very much for taking the time to share it with us. We strive for personal and engaging service throughout and to learn that you felt our attention to you was only average is truly disappointing. We have shared your feedback with our team. The Fairmont Banff Springs More 

Rosedale Station
1 review
5 of 5 stars Reviewed 1 week ago

We had a room in the Stanley Thompson wing, a bit of a walk, but was exceptionally quiet. The pool and hot pool were wonderful everything was provided, no hauling towels and shampoo. The staff were very friendly, the room was clean and smelled great, wonderful history here!

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review

Thank you for taking the time to review your stay on Trip Advisor. We are delighted that you had a nice time, especially enjoying the pool area! The Fairmont Banff Springs More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

Absolutely fantastic hotel. Rooms fantastic, food fantastic! Brilliant place to base yourself when skiing. My 11 year old daughter wants me to book for next year already. A special mention must be given to Amy in the "Pantry". Always a warm welcome in the morning! lol forward to seeing you again next year

Was this review helpful? Yes
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review

We are so pleased to read your review and we have shared it with the Castle Pantry team. We look forward to seeing you again next year! The Fairmont Banff Springs More 

Auckland Region, New Zealand
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

The pictures you've seen of this towering sprawling gothic castle are all true. The spectacular Banff Springs hotel is as glorious as it gets. The inside is not quite as good as the outside but is nevertheless impressive. So many ballrooms, halls, corridors and secret passages you lose count made it exciting ; like being in a live game of... More 

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Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review

We really appreciate your review and have shared it with our team. Thank you so much for sharing and taking the time to detail your stay as well as the activities you enjoyed while in Banff. The Fairmont Banff Springs More 

Aylesbury, United Kingdom
Senior Contributor
24 reviews 24 reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for a skiing holiday and thoroughly recommend the hotel. It had everything you could wish for as well as being such an interesting, historic hotel. We had a kingsize bed with sofabed for our 2 children. It wasn't too cramped with there being a large wardrobe. We loved the outdoor heated pool - amazing after a day's... More 

Was this review helpful? Yes 1
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review

Thank you very much for your review. We have shared it with our team. We are concerned about your Waldhaus feedback specifically so we will be in touch to discuss this experience with you. The Fairmont Banff Springs More 

Burnaby, Canada
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 1 week ago

I posted a meh review of the room we had at the BSH a few weeks ago. Their rep was in touch within a couple of days to address our concerns. They take customer service seriously. I was very impressed.

Was this review helpful? Yes 1
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review

Thank you for allowing us to resolve your concerns! The Fairmont Banff Springs More 

Grande Prairie
1 review
3 of 5 stars Reviewed 1 week ago

The overall stay was ok. The disappointing part was the price we paid for the room we had. The room was very cramped in the living room/sitting area. It felt like a 3 Star experience in a 5 Star hotel.

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review

Thank you for your honest feedback. We have located your reservation and will share your feedback and impression of value with our team. The Fairmont Banff Springs More 

1 review
5 of 5 stars Reviewed 1 week ago

This being the first time I have stayed at a Fairmont hotel since I was a kid I was more than impressed! It started from the valet parking and doormen always opened the car door for me and were so kind. The customer service at this hotel is hard to find at others. Our room had an amazing mountain view... More 

Was this review helpful? Yes
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review

Thank you very much for taking the time to share your experience and we are delighted that after so many years, you were able to return to a Fairmont property. We are delighted that you enjoyed. The Fairmont Banff Springs More 

Edmonton, Canada
Senior Contributor
27 reviews 27 reviews
19 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

only staying for a few days over the weekend wish i was staying for a week. Excellent service as you would expect from a Fairmont property. Some areas are showing some age but rightfully so for this type of hotel; most areas have been maintained/renovated very well but still feels original. Checked in outside the front entrance of the hotel... More 

Was this review helpful? Yes
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review

Thank you so much for visiting from Edmonton and for your review. We are really pleased that you enjoyed your stay. The Fairmont Banff Springs is committed to ongoing improvements and we are pleased to advise we are currently working on adding a 2nd level to our Fairmont Gold service, opening this Spring! More 

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Hotel Summarization (Beta)

What travelers say

  • Gold Floor(23)
  • Rundle lounge(11)
  • Bow valley grill(10)
  • Canadian Rockies(7)
  • Very nice(7)
  • Chateau Lake Louise(7)
  • Outdoor pool(6)
  • Breakfast buffet(5)
  • Friendly and helpful(4)
  • CUSTOMER SERVICE(3)

Additional Information about The Fairmont Banff Springs

Address: 405 Spray Avenue | P.O. Box 960, Banff, Banff National Park, Alberta T1L 1J4, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Fairmont Banff Springs 4*
Number of rooms: 770
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Also Known As:
The Fairmont Banff Springs Hotel Banff
Fairmont Banff Springs Hotel
The Fairmont Banff Springs Banff
Fairmont Banff Hotel
Fairmont Hotel Banff
Banff Fairmont
Hotel Style:
#1 Family Hotel in Banff
#1 Top resorts Hotel in Banff
#1 Spa Hotel in Banff
#1 Green Hotel in Banff
#1 Romantic Hotel in Banff
#2 Business Hotel in Banff

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