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The Fairmont Banff Springs

#2 of 31 Hotels in Banff
Certificate of Excellence
GreenLeadersSilver level
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405 Spray Avenue | P.O. Box 960, Banff, Banff National Park, Alberta T1L 1J4, Canada
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1 room 1 guest
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4,112 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,020)
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    (856)
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There are newer reviews for The Fairmont Banff Springs
See the most recent reviews
Calgary, Canada
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

still my favorite hotel in the WORLD.. just divine.. food, service, rooms, atmosphere are the best!! a must visit for anyone looking for a surreal experience a midst the splender of the rockymountains.

Was this review helpful? Yes
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review

Thank you for your review and we are so honored to be your favorite hotel! We appreciate it. The Fairmont Banff Springs More 

Alberta
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We've stayed at the Banff Springs a few times, including this past weekend, and as usual, it was absolutely amazing! I don't think there are enough good things to say about this hotel. The valet and check in staff are very polite, welcoming and helpful, and always make you feel as though nothing is too much trouble. This past weekend... More 

Was this review helpful? Yes
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review

We are so pleased to read that you loved your stay. Thank you for sharing on Trip advisor. The Fairmont Banff Springs More 

Toronto, Canada
1 review
1 of 5 stars Reviewed 4 days ago NEW

I booked an appointment for the spa access, when I arrived at first they told me they don't have my name on it and then told me they close at 10pm, I went to the reception desk to confirm and the front desk told me he is not allow to access to my profile, so I have to went back... More 

Was this review helpful? Yes
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review

We are truly sorry to learn of your experience in the Willow Stream Spa. We will share your review with the team there and we will have a manager in this department personally contact you. The Fairmont Banff Springs More 

Traverse City
1 review
5 of 5 stars Reviewed 4 days ago NEW

Customer care was unsurpassed. Entire experience was outstanding. Food, lodging, beds, pillows, view, shops were all fantastic. Did I mention the brilliantly executed customer care?... We will return!

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review

Thank you so much for your review! We do hope you will return! The Fairmont Banff Springs More 

Columbus, United States
Level Contributor
82 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This hotel is simply beautiful, and stately in the fashion of the times in which it was built. It has that old money feel to it, and you can just picture men and women drifting through the lobby dressed in gowns and tuxedos. I normally prefer a modern luxury hotel, with all of the amenities, but this is one place... More 

Was this review helpful? Yes
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review

Thank you for your review. We are delighted to hear that you enjoyed the heritage of the Fairmont Banff Springs and the destination. We hope you will return. The Fairmont Banff Springs More 

Waunakee
1 review
5 of 5 stars Reviewed 4 days ago NEW

The Fairmont Banff Springs hotel is the place to stay in Banff, worth every penny for the exceptional service and an extraordinary family experience. We enjoyed the outdoor pool, the restaurants and the gold course. The concierge service is wonderful to book activities such as white water rafting, horseback riding, helicopter rides, hikes and more.

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review

Thank you for your positive review. We appreciate your feedback and will share it with our team. The Fairmont Banff Springs More 

Edmonton, Canada
Level Contributor
169 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We brought our dog to a the Banff Springs- her first time ever in a hotel. The hotel was surprisingly accommodating to dogs and she got her own little doggie package of a bed, food dish etc. Our room was nice- the bed was great. I think there was a slight issue with the air conditioning vent possibly- the carpet... More 

Was this review helpful? Yes
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review

Thank you for your review. We will address this room deficiency right away and a hotel representative will contact you. The Fairmont Banff Springs More 

Cypress
1 review
5 of 5 stars Reviewed 6 days ago NEW

Banff Springs in located in such a beautiful area. The staff are all well trained and very friendly & helpful. The resort it amazing and the has everything you could want or Need right on site. It is well worth the extra money to stay on the Gold floor. Breakfast every morning, appetizers & drinks and evening deserts & coffee... More 

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review

We appreciate your accolades. Thank you very much. The Fairmont Banff Springs More 

Rimbey, Canada
Level Contributor
79 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

It has been over 25 years since we last stepped foot in the Banff Springs Hotel. She is just as Grand as she was before. Though we didn't stay here we just wanted to visit. We walked around browsing in the gift shops and thought we might like to visit the room we had our wedding reception in. We got... More 

Was this review helpful? Yes 1
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review

Thank you so much for returning and we hope your visit brought back wonderful memories. Your feedback will be shared also with our onsite partner as they care about visitor experiences as much as we do. The Fairmont Banff Springs More 

Castro Valley
1 review
5 of 5 stars Reviewed 6 days ago NEW

Excellent staff. Excellent facilities. Excellent location. Spa was tremendous. Easy and beautiful walk past river and falls to downtown Baniff. Shuttle were available but do the walk. 15 minutes and bring your camera.

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
Fairmont_Banff_Mgmt, Manager at The Fairmont Banff Springs, responded to this review

We truly appreciate your 5 star review. Thank you! The Fairmont Banff Springs More 

Hotel Review Summarization

What travelers say

  • Gold Floor(15)
  • Rundle lounge(9)
  • Bow valley grill(8)
  • Chateau Lake Louise(7)
  • Very nice(6)
  • Willow Stream spa(3)
  • Friendly and helpful(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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