The service for this was sub par. Our server was unfriendly ant the tea was warm at best.....certainly not worth $41 and we were a part of a large group...disappointing. I would not go back again for this reason.The views are great but the value and service were very disappointing for this caliber of resort

Having just stayed in Château Lake Louise, we were looking forward to a similar experience in Banff Springs but what a disappointment it proved to me. For a fraction under $800.00 room only for a two night stay, we were given a small room in a wing of the hotel which felt very tired. The view from the room was... More

This has got to be one of the world's great hotels at least from a location/cache perspective. It's nestled in the Rocky Mountains, in the middle of one of Canada's oldest and best loved National Parks. Celebrating it's 125th anniversary in 2013, it's truly a piece of Canadian history and the antique Canadiana vibe runs throughout the venue, especially on... More

I stayed at this hotel with my best friend who was visiting from the Netherlands. From the moment we pulled up to the front door, she couldn't believe that we were staying at such a beautiful hotel. The valet staff were very helpful in unloading our car, and giving us instructions on how and where to check in. Once we... More

We spent five nights here as part of a meeting group. We had a corner room that faced the mountains. The hotel is lovely and was celebrating its' 125th year while we were there. We used the $35 valet parking which was worth every penny, and they do NOT accept tips- part of the fee. When will that happen in... More

me and my beloved partner stayed here last november, and it was our first visit to canada. We travel quite frequently, and like to think of ourselves as discerning travellers, and were a little concerned with being a 'legendary' historic hotel that we may be disappointed, but we had the best service, accommodation standard and food ever. We were unexpectedly... More

We stayed for 2 nights in June and had an enjoyable stay. Our checkin was seamless & friendly being warmly greeted by the valet parking attendant (well worth the extra $10). We booked a 'fairmount gold deluxe' level room, the gold level is situated on 5th floor, it would have been nicer to have the benefits of higher level view... More

Travel took place in the last WE of May, 2013 Pros: 1. Great views 2. Good food, not plastic food 3. Pool is very nice and clean Cons: 1. Extremely dusty, My hepa filter air purifier was basically blocked with huge amount of dust after just 6 hrs. Carpets everywhere, dusty place. Carpets smell w/ some sort of chemical. The... More

The Banff Springs was an amazing experience for us when we came on vacation in March, 2013. Rob, one of the amazing concierges, talked me through our trip ahead of time over the phone before I had even checked in, helped me devise a road map for our whole vacation, the term above and beyond applies to the concierge staff... More