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Delta Banff Royal Canadian Lodge

4.0 of 5 459 Banff Ave, Banff, Banff National Park, Alberta T1L 1B4, Canada
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Certificate of Excellence 2014
Delta Banff Royal Canadian Lodge
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Delta Banff Royal Canadian Lodge
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735 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Delta Banff Royal Canadian Lodge
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New Orleans
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 4, 2011

Coffee maker did not work. Fireplace did not work. Room average . No breakfast included. At $200.00 they should at least include continental breakfast. Could have stayed at any other hotel at half the price.

Was this review helpful? Yes
BanffManagement, Guest Relations Manager at Delta Banff Royal Canadian Lodge, responded to this review

Dear Valued Guest, I am very sorry to hear your experience with us was less than desirable. Every maintenance request we are informed of, is fixed as soon as possible, as to not let these problems affect your stay. For a fantastic alternative economical hotel, which includes a continental breakfast, I recommend the Charlton's Cedar Court, on Banff Avenue. Sincerely,... More 

new york
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 4, 2011

The stay was great. The facility was lovely and the amenities excellent. I think that the prices here were a little steep. Massage services fees are higher than my home in New York City. That was just secondary. My main gripe was with the breakfast service. We selected the buffets...hot and cold. The coffee was cold the "hot" foods were... More 

Was this review helpful? Yes
BanffManagement, Guest Relations Manager at Delta Banff Royal Canadian Lodge, responded to this review

Dear Valued Guest, Thank you for submitting a review through Trip Advisor, without customer input it is hard for us to know if the food on the buffet is acceptable or not. We do our best to ensure fresh food by properly storing foods, and we keep orders minimum so that produce and other perishable foods do not go bad.... More 

Edmonton
2 reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed September 1, 2011

I thought that the our stay at the Delta was very pleasant. The rooms were large and clean. The only down side was that our AC was acting up, and in the middle of the night it kept trying to kick in but was unable to fully start. Not great for a light sleeper. I did inform the front desk... More 

Was this review helpful? Yes
BanffManagement, Guest Relations Manager at Delta Banff Royal Canadian Lodge, responded to this review

Dear Valued Guest, We appreciate the time you have taken to submit a review on your "clean and comfortable" stay in Banff. Pointing out the positive and negative points of your stay helps us grow as a company and let us improve our standards. We have inquired about purchasing a larger sign for the front of the hotel, but unfortunately... More 

Calgary
1 review
5 of 5 stars Reviewed September 1, 2011

We will definitely be back to stay there. The hospitality was great, we were unsure of where to gfo hike. And the girls at the front desk helped us find some trails to explore. We also love the pool and hot tub, it was quite relaxing.

Was this review helpful? Yes
BanffManagement, Guest Relations Manager at Delta Banff Royal Canadian Lodge, responded to this review

What a fantastic guest story to hear, we are so happy to hear your getaway with us was romantic. It was a pleasure to have you stay with us in Banff and thank you for taking the time post a review on your stay! See you next time! Sincerely, Liisa Acheson Guest Experience Specialist More 

Alberta
Top Contributor
61 reviews 61 reviews
13 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed August 28, 2011

The location of this hotel is very good as you can walk a few minutes to get to the main shopping and restaurant area in Banff. The rooms are clean and we liked the bed and bedding. They had a breakfast buffet that would have been good but the food was cold. Check to see if parking is included in... More 

Was this review helpful? Yes
BanffManagement, Guest Relations Manager at Delta Banff Royal Canadian Lodge, responded to this review

Dear Valued Guest, Thank you for your review on your recent say with the Delta Banff. I am sorry to hear you did not receive a hot breakfast buffet and I have contacted the Chef regarding this concern. We also have a number of stay packages which include parking charges. I encourage you to call our internal reservations through 1-800-661-1379... More 

Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 28, 2011 via mobile

Rooms were clean and spacious. The air conditioner was pretty loud we needed to turn it off when we were sleeping. Front desk and restaurant service was great. We had breakfast buffet and it was a good value, with healthy choices. Pool was beautiful, but a bit small for the amount of guests using it. Underground parking is nice. It... More 

Was this review helpful? Yes
BanffManagement, Guest Relations Manager at Delta Banff Royal Canadian Lodge, responded to this review

Dear Valued Guest, I am so pleased to read that you had a very enjoyable stay with us here in Banff, and that you enjoyed the amenities and wonderful staff. Thank you for your feedback, and we hope to have the opportunity to welcome you back to the hotel in the future. Sincerely, Liisa Acheson Guest Experience Specialist More 

Edmonton
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed August 28, 2011

We are currently at this hotel, and it is our third time back.must like it i guess. the only real issue i had at check in the was not enough staff. As i am a Delta Privledge member, i am spoiled at other properties i frequent more often. This check in I felt i was another "tourist",bothering the very short... More 

Was this review helpful? Yes 1
BanffManagement, Guest Relations Manager at Delta Banff Royal Canadian Lodge, responded to this review

Dear Valued Delta Privilege Member, Thank you for taking the time to submit a review on your return stays with us. I can understand your frustration when you are willing and able to handle your own car and luggage; please do not take offence to this service we provide. We provide our concierge service to each and every guest to... More 

Madrid, Spain
Top Contributor
72 reviews 72 reviews
38 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed August 23, 2011

We spent six lovely days at Delta Banff. Highly recomendable. Our Jr. Suite looking to Banff Ave was great, although a little bit noisy early morning due to traffic, if you sleep with windows open. Geat Pool and Whirlpool. Breakfast was fine and employes very friendly. May be breakfast buffet could include some cheese or ham, only jam was there... More 

Was this review helpful? Yes 1
BanffManagement, Guest Relations Manager at Delta Banff Royal Canadian Lodge, responded to this review

Dear Valued Guest, We appreciate you taking the time to submit a review on your recent stay at the Delta Banff Royal Canadian Lodge; your comments will be used as constructive criticism. I have contacted our housekeeping department on your review's behalf as we strive to provide high quality service and room cleaning, consistently during a guests stay. Our apologies... More 

San Francisco Bay Area
Contributor
12 reviews 12 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 23, 2011

This hotel was located within walking distance (about 1/2 mile) to downtown Banff's commercial district, and avoided the noise and traffic of being right in town. Although our first floor room was right in the front of the hotel (just outside was the car pull-in area), the room was extremely quiet. We did not hear car traffic or our neighbors...... More 

Was this review helpful? Yes
BanffManagement, Guest Relations Manager at Delta Banff Royal Canadian Lodge, responded to this review

Thank you for submitting a post on your recent stay in Banff. We are very happy you choose to stay with us and took the time to mention our on-site facilities. We are always looking for ways to improve or change, and based off your post, I will bring up the fitness facilities and business centre as being a guest... More 

Winnipeg, Manitoba, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 of 5 stars Reviewed August 22, 2011

Located on the main "strip" of Banff Avenue - The Royal Canadian Lodge has about 99 rooms and is clean, quiet and comfortable. We only stayed on night, so did not use all of the facilities but we enjoyed out stay.

Was this review helpful? Yes
BanffManagement, Guest Relations Manager at Delta Banff Royal Canadian Lodge, responded to this review

We very much appreciate you taking your time to submit a review on your most recent stay with us! We are happy to have provided a great stay and look forward to your return. Sincerely, Liisa Acheson Guest Experience Specialist More 

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Additional Information about Delta Banff Royal Canadian Lodge

Address: 459 Banff Ave, Banff, Banff National Park, Alberta T1L 1B4, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Delta Banff Royal Canadian Lodge 4*
Number of rooms: 99
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Also Known As:
Delta Banff Royal Canadian Hotel Banff
Banff Delta
Hotel Style:
#3 Romantic Hotel in Banff
#3 Spa Hotel in Banff
#4 Family Hotel in Banff
#10 Business Hotel in Banff

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