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Delta Banff Royal Canadian Lodge

#4 of 31 Hotels in Banff
Certificate of Excellence
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459 Banff Ave, Banff, Banff National Park, Alberta T1L 1B4, Canada
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Delta Banff Royal Canadian Lodge
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939 Reviews from our TripAdvisor Community

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London
Level Contributor
51 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

We needed a hotel to stay at whilst visiting my partners daughter who is working as a ski instructor in the area. We wanted a good hotel that was close to town. We chose the Royal Canadian lodge based on price and location. The room was large, well presented with a large bathroom and dressing area. All the staff are... More 

Helpful?
Thank Paul L
Perth, Australia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

The staff were very friendly and helpful. The hotel was on the bus route but relying on it without our own transport was getting old. We enjoyed the hot tub after skiing but didn't use the heated pool. There wasn't a midweek buffet but we enjoyed a la carte breakfasts. We didn't have any dinners at the restaurant, preferring to... More 

Helpful?
1 Thank perthaussie66
BanffManagement, Manager at Delta Banff Royal Canadian Lodge, responded to this review

Dear perthaussie66, Thank you for taking the time to write this wonderful review. We are delighted to know you enjoyed your stay with us. We greatly appreciate your positive feedback and for choosing the Delta Banff Royal Canadian Lodge for your stay. Sincerely, Management More 

Playa Flamingo, Costa Rica
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Not a bad hotel, definitely not a luxury hotel. Unfortunately this is the norm in Banff from my experience everything is over priced and designed to make a dollar from the tourist trap. Great views all around but being in Banff it's hard to not have a great view. On site restaurant was good and drinks were also good

Helpful?
1 Thank worldtravellercc9
BanffManagement, Manager at Delta Banff Royal Canadian Lodge, responded to this review

Dear worldtravellercc9, Thank you for taking the time to write this review. We are delighted to know you enjoyed your stay and meals with us. It is unfortunate you feel the Banff area to be overpriced, as we strive to find the balance between value for money. We greatly appreciate your feedback and for choosing the Delta Banff Royal Canadian... More 

1 review
2 of 5 stars Reviewed 1 week ago

A once grand hotel but now it just feels like a scenic corporate centre.... been to Banff a few times and this was the least enjoyable stay. It has been about a year or so since the takeover I'm told; I suppose it will take some time to see just what direction Marriot Corp wishes to go with this and... More 

Helpful?
Thank Nikki F
BanffManagement, General Manager at Delta Banff Royal Canadian Lodge, responded to this review

Dear Nikki, Thank you for taking the time to write this review. I am disappointed to know you did not enjoy your stay with us. While we are still in transition to Marriott, there have not been any changes to the Delta procedures and the focus for Delta as well as Marriott is to ensure we exceed our guests expectations.... More 

Calgary, AB
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Worst hotel experience of our lives and we mostly stay at 3 star hotels. First set of room cards didn't work, telephone in room didn't work, no clean towels in pool room and no bottled water in any of the vending machines. Had to walk to neighboring hostel to get a bottled water The only compensation the hotel offered was... More 

Helpful?
Thank AffordableComm
A TripAdvisor Member
2 of 5 stars Reviewed 1 week ago via mobile

I liked the rooms and the service was friendly, but their corporate policies treat you not like a guest but as simply a source of revenue. The hotel was almost empty, and yet, when we asked to check out at 1 instead of the usual 11 (which is already earlier than the normal noon checkout at many hotels) we were... More 

Helpful?
3 Thank A TripAdvisor Member
BanffManagement, General Manager at Delta Banff Royal Canadian Lodge, responded to this review

Dear Guest, Thank you for taking the time to write this review. I am pleased to know you enjoyed the room and the friendly service delivered by the team, I will be sure to share your feedback with them. My apologies for how the late departure was handled. There is always a balance that has to be achieved in order... More 

Edmonton, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

I can't believe we paid so much for the worst service we've ever experienced! For very near the same price, we'll stay at the Rimrock next time. This "Delta" hotel doesn't compare in any way to the other Delta's we've made a habit of staying at in the past. Our unmade beds, dirty rooms, missing remote and less than stellar... More 

Helpful?
1 Thank Kristi M
BanffManagement, General Manager at Delta Banff Royal Canadian Lodge, responded to this review

Dear Kristi, Thank you for taking the time to share your feedback. I am extremely disappointed you did not enjoy your stay with us. We take every guest complaint seriously and make every effort to resolve matters that come to our attention immediately to ensure our guests leave happy. The housekeeping team is usually very diligent with the cleanliness of... More 

Calgary, Alberta
Level Contributor
37 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My experience was that the "Royal" in this Delta's namesake is a slight misnomer; If you're looking for the majestic backdrop of Elsa's ice palace on the North Mountain, consider the bounty of other properties which adorn the Banff Avenue thoroughfare. That isn't a disparaging review of the Royal Canadian lodge, save to say, nightly rates are comparable to properties... More 

Helpful?
2 Thank vtextc
BanffManagement, General Manager at Delta Banff Royal Canadian Lodge, responded to this review

Dear Guest, Thank you for taking the time to share your feedback with us. We are disappointed to know your stay with us was mediocre as we always strive to exceed our guests expectations. Allow me to take the opportunity to apologize for the deficiencies in the room as this by no means is our standard. We have been recognized... More 

Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband and I really enjoyed our stay at the Delta last weekend. The hotel was close to restaurants and shops. Our room was spacious, clean and quiet. The beds were very comfortable. We both slept well! The staff were very helpful. We would recommend this hotel highly.

Helpful?
Thank JessieS9
BanffManagement, Manager at Delta Banff Royal Canadian Lodge, responded to this review

Dear JessieS9, Thank you for taking the time to write this wonderful review. We are delighted to know you and your husband enjoyed your stay with us. We greatly appreciate your positive feedback and for choosing the Delta Banff Royal Canadian Lodge for your weekend stay. Sincerely, Management More 

florida
Level Contributor
100 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We are midway through a weeklong stay at the Delta Royal Canadian and are very happy with our choice. Service is top notch, housekeeping excellent, facilities very nice. They have a nice grotto area with heated pool, large hot tub, sauna and spa. They also have underground parking, ski equipment storage, lounge and excellent restaurant. About a ten minute walk... More 

Helpful?
1 Thank trailmix
BanffManagement, Manager at Delta Banff Royal Canadian Lodge, responded to this review

Dear Trailmix, Thank you for taking the time to write this wonderful review. We are delighted to know you enjoyed your stay with us. We greatly appreciate your positive feedback and for choosing the Delta Banff Royal Canadian Lodge for your weeklong stay. Sincerely, Management More 

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