I stay here each year for business. The pool area is the draw for us to extend our trip and make it a family stay. Pool was renovated in 2007 and was quite nice. This last trip, the pool was so cold, my kids wouldn't use it. There were very few people who could brave the frigidity, and all ended... more

We stayed here for a week in January 2008. The hotel is dated, and reception staff could do with going on a customer service training course. They could be a little terse! The swimming pool and spa have been renovated and are lovely. The breakfast buffet was lovely, the restaurant was dark and dated. The rooms were comfortable but dark... more

Our family - 2 adults and 2 teens stayed for one night as we journeyed through the Rockies. it is one of those older hotels that might have been nice-ish 20 years ago but has been left behind and is starting to fray. Management should consider staying a few nights in a Holiday Inn Express to get some simple ideas... more

Enjoyed my stay in the hotel. Large room with balcony with no chairs so couldnt sit out and enjoy the views. Very big hotel which made it confusing plus long walk from dining room. Average buffet breakfast but no cornflakes!!!! Eat in the restuarnt in the evening which was ok but nothing to write home about. Pool was small and... more

We have just returned from a visit to the Canadian Rockies including a three night stay at this hotel. It is in an excellent location, literally just on the edge of the downtown area. The hotel itself is great with all the amenities and services you would expect from a hotel of this calibre. Staff were helpful and courteous and... more

I came to the BPL with my girlfriend last summer on our trip through Alberta into BC. We decided to stay at the BPL because we saw it had vacancy and because it was only a few minutes from down town. The front desk staff was really helpful and got us checked in quite quickly. Our room was a decent... more

I stayed at the Banff Park Lodge for one week at the end of September 2007 for a work conference. The conference facilities are okay, but may be a bit dated. The rooms are average - and it appears they could use a few renovations. The beds are not very comfortable. However the maid service is good. We had meals... more

Myself and 2 friends have just returned from a weeks skiing in the Banff/Lake Louise area. We stayed at the Banff Park Lodge and would definately recommend! Now Ok this isn't 5* or 6 * but it does blow any, and i mean any European ski hotel out of the water - as does skiing in Canada in general! We... more

Upon arrival we were told that since the pool/hot tub were under renovation we would need to take a taxi to another pool- not very appealing considering it was so cold outside. As we walked to our room, the halls were lined with loads of garbage from rooms that had been cleaned.There appeared to be black mould all over the... more