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Tunnel Mountain Resort

#16 of 31 Hotels in Banff
GreenLeadersSilver level
502 Tunnel Mountain Road | Corner of Tunnel Mountain Road and Drive, Banff, Banff National Park, Alberta T1L 1H8, Canada
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Tunnel Mountain Resort
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Tunnel Mountain Resort
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733 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Tunnel Mountain Resort
See the most recent reviews
Calgary, AB
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed January 27, 2013

Our children gave us a one night romantic package to the Tunnel Mountain Resort and we had a wonderful time. We stayed in one of their Executive suites which had a king size bed, sitting area with a gas fireplace, plasma tv, balcony, jacuzzi tub and steam shower in the bathroom. The package included a bottle of merlot and Callebeaut... More 

Was this review helpful? Yes 2
Rocky Mountain House, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 23, 2013

Have stayed here before during discount season - great rate. Stayed in Executive suite with TV, gas fireplace, steam shower, jacuzzi tub, free movies, two hot tubs and small pool, excellent staff and services. Plus refrigerator, microwave, coffee maker, kettle, hair dryer and everything we needed. Great stay, even walked downtown though it is quite a walk but healthy and... More 

Was this review helpful? Yes 1
TunnelMtn, Front Office Manager at Tunnel Mountain Resort, responded to this review

Dear Valued Guest, It was a pleasure to host your return visit to both Banff and Tunnel Mountain Resort. It is fantastic to hear from guests that have been staying with us over the years! More 

Isle of Man, United Kingdom
Contributor
11 reviews 11 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed January 19, 2013

I am a bit late in writing this review as it was September 2012 that we stayed at Tunnel Mountain. Having read the mixed reviews we were not really sure what to expect. On arrival at Tunnel mountain our hearts sank as we were greeted with the news that our booking had been cancelled in January ( this was when... More 

Was this review helpful? Yes 2
TunnelMtn, Front Office Manager at Tunnel Mountain Resort, responded to this review

Thank you very much for providing your feedback regarding your recent stay with us, and we are pleased to hear that you found our staff to be friendly and helpful. We look forward to the opportunity to have you stay with us again on your next trip to Banff. More 

2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 10, 2013

We stayed in one of the loft cabins. The loft and dining/fireplace area were spacious, but the bedroom with queen bed was cramped. The furnace is also adjacent to the bedroom and was very noisy, running all night which was disrupting to our sleep. The beds are also very firm/hard making sleeping uncomfortable. I also agree with others that firewood... More 

Was this review helpful? Yes 2
TunnelMtn, Front Office Manager at Tunnel Mountain Resort, responded to this review

Thank you very much for providing your feedback regarding your recent stay with us. It is through your comments and feedback that we are able to improve our service, training practices and facility. More 

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 8, 2013 via mobile

Recently my girl friend and I stayed in one of the Suites it was very nice and the price was right through booking.com, every morning the deer and elk would be outside our patio what a great way to enjoy morning coffee. The room was very clean and the staff were really nice and quick room service. The only thing... More 

Was this review helpful? Yes 1
TunnelMtn, Front Office Manager at Tunnel Mountain Resort, responded to this review

Dear Valued Guest, thank you for taking this unique opportunity to share your recent experience Tunnel Mountain Resort. I hope future travelers will read your wonderfully detailed review and use it to their benefit. We look forward to being your hotel of choice on your return visit to Banff National Park. More 

Edmonton
Contributor
12 reviews 12 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed January 6, 2013

The rooms were ok, and big. we had 4 adults in a 2 bedroom. not bad for 2 nights. But the beds were so we almost left and ended our trip early. I have never complained about beds before but we seriously were so close to leaving.

Was this review helpful? Yes 2
TunnelMtn, Front Office Manager at Tunnel Mountain Resort, responded to this review

Thank you for recently taking the opportunity to share your experience with us on TripAdvisor. We value your opinion, as it allows us to become better More 

Alberta, Canada
Top Contributor
136 reviews 136 reviews
29 hotel reviews
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed January 5, 2013

This hotel was relatively good, but didn't stand out as being exceptional, either positively or negatively. It would be better visited in the summer, I think, to take advantage of the balcony. The pool was fairly small and was in use by several other guests at the time so we didn't take advantage of that. We noted that the hotel... More 

Was this review helpful? Yes 1
TunnelMtn, Front Office Manager at Tunnel Mountain Resort, responded to this review

Thank you for your review. We greatly appreciate your feedback, and hope you are back to enjoy Banff again More 

Edmonton, Alberta
Contributor
11 reviews 11 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 3, 2013

We had stayed here a few years ago and when we got a discount to stay again we were veery happy. The room we had had been upgraded to include a king size bed, fireplace, jacuzzi tub, steam shower and other fine appointments. The room was quiet and comfortable. We wouldn't hesitate in returning.

Was this review helpful? Yes 1
TunnelMtn, Front Office Manager at Tunnel Mountain Resort, responded to this review

Thank you so much for all your kind words. We are always pleased when we see that our goal of 100% guest satisfaction has been reached with one of our valued guests! We look forward to your return visit More 

Leeds
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed January 2, 2013

We stayed here over Christmas in a one bed loft suite, the hotel staff were really helpful during our stay. The accommodation was ideal for our family of myself and my husband with our teenage son and daughter, although its not very modern or posh the space was ideal and the cooking facilities although a bit more limited than some... More 

Was this review helpful? Yes 1
TunnelMtn, Front Office Manager at Tunnel Mountain Resort, responded to this review

I am pleased to learn that you enjoyed your stay with us, and we look forward to welcoming you and your family back to the Tunnel Mountain Resort for your next stay. Thank you for sharing your experience More 

Edmonton, Alberta
Senior Contributor
35 reviews 35 reviews
20 hotel reviews
99 helpful votes 99 helpful votes
4 of 5 stars Reviewed December 31, 2012 via mobile

Stayed here Dec. 28-30,2012 in an executive room. The check-in was quick and the several staff we dealt with were very nice. Our room was quite large - 2 sinks, steam shower, jacuzzi tub, mini fridge, microwave, kettle, king size bed, couch and gas fireplace. The resort was really quiet, which we liked since we were there for rest and... More 

Was this review helpful? Yes 1
TunnelMtn, Front Office Manager at Tunnel Mountain Resort, responded to this review

Thank you very much for providing your feedback regarding your recent stay with us, and we are pleased to hear that you found our staff to be friendly and helpful. We look forward to the opportunity to have you stay with us again on your next trip to Banff. More 

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