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Tunnel Mountain Resort

#16 of 31 Hotels in Banff
GreenLeadersSilver level
502 Tunnel Mountain Road | Corner of Tunnel Mountain Road and Drive, Banff, Banff National Park, Alberta T1L 1H8, Canada
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Tunnel Mountain Resort
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Tunnel Mountain Resort
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745 reviews from our community

Traveler rating
    247
    278
    124
    58
    38
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220
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12
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (101)
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There are newer reviews for Tunnel Mountain Resort
See the most recent reviews
Edmonton, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 11, 2013

It's only about a 2 minute drive from downtown Banff, but is up on a quiet hill so that there's next to no noise from outside. The room was great overall. King sized bed. Two sinks and mirrors, balcony, nice TV, couch, fireplace, desk, etc. Nothing was left out. The bathroom itself was a little cramped to get in and... More 

Was this review helpful? Yes 1
TunnelMtn, Front Office Manager at Tunnel Mountain Resort, responded to this review

Thank you for posting a review on your recent stay. I hope your review provides useful advice to future travelers to Banff National Park and all the highlights at our hotel! More 

Edmonton, Alberta, Canada
Contributor
11 reviews 11 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed March 11, 2013

My boyfriend and I stayed two nights. We booked through living social and received two free passes to the hot springs, and had a deal on our one bedroom suite. When we arrived (after a 4 hour drive) at 10:30pm, we were greeted by two women complaining that their room was FILTHY. After heading to the front desk to check... More 

Was this review helpful? Yes 2
TunnelMtn, Front Office Manager at Tunnel Mountain Resort, responded to this review

Thank you for the review. I'm sorry to hear our property did not live up to your expectations. We strive to exceed all guests expectations, and are regretful we did not succeed with you More 

Calgary, Canada
Senior Contributor
47 reviews 47 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed March 11, 2013

We stayed here Friday, March 8-Sunday, March 10th, 2013...and it was okay...we've stayed at Douglas Fir (across the street previously and it's at 10...in comparison) Dirty-walls, windows, heat vents, ledges-ick Requires repair-bed in the loft-bed was very unstable, all plugs in room were very touchy...they fell out on their own, constantly had to re-adjust, also blinds on patio doors were... More 

Was this review helpful? Yes 1
TunnelMtn, Front Office Manager at Tunnel Mountain Resort, responded to this review

Thanks a lot for reviewing our property on TripAdvisor.com and for bringing to our attention the issues with our Housekeeping. Be assured all of your comments were reviewed with our management team and the situation will be improved. We look forward to the opportunity to have you stay with us again on your next trip to Banff. More 

Calgary, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 8, 2013

My fiance and I stayed here for a bit of a chance to get out of the city and relax and recuperate from stress. The Executive King suite was lovely, very clean and cozy. The bathroom was a little cramped, but with a jet tub and steam shower it wasn't unexpected. The staff was very eager and willing to make... More 

Was this review helpful? Yes 1
TunnelMtn, Front Office Manager at Tunnel Mountain Resort, responded to this review

I would like to take the opportunity to thank you for posting a review on your recent stay. I hope your review provides useful advice to future travelers. More 

Edmonton, Alberta
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed February 25, 2013

My fiancee and I travelled here in March 2012 with our 6 year old daughter and 14 year old son, and we stayed in a loft suite. There is a small bedroom when you first walk in with a queen bed, TV and a closet (this is where our older son stayed)- the room has it's own door that can... More 

Was this review helpful? Yes 2
TunnelMtn, Front Office Manager at Tunnel Mountain Resort, responded to this review

Thank you for the excellent feedback on your family’s stay with us. More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 22, 2013

I love staying here! We booked our stay with a living social voucher this time. I had no idea all the extras we were getting. Check -in is always super friendly and quick. We just got to our room and they put rose petals on the bed, there are also chocolates and hot spring passes in the room. Now we... More 

Was this review helpful? Yes 2
TunnelMtn, Front Office Manager at Tunnel Mountain Resort, responded to this review

Dear Valued Guest, thank you for taking this unique opportunity to share your recent experience Tunnel Mountain Resort. I hope future travelers will read your wonderfully detailed review and use it to their benefit. We look forward to being your hotel of choice on your return visit to Banff National Park. More 

Winnipeg, Canada
Contributor
12 reviews 12 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed February 5, 2013

Stayed from Feb.1st to 4th. We chose this resort as a return visit with our now almost adult kids as we stayed there in a loft chalet a few years ago and loved it. We were so disappointed to see how run down and dirty our chalet was. While I can understand that it is hard to maintain a property... More 

Was this review helpful? Yes 3
TunnelMtn, Front Office Manager at Tunnel Mountain Resort, responded to this review

Thanks a lot for reviewing our property on TripAdvisor.com and for bringing to our attention the issues with our Housekeeping. Be assured all of your comments were reviewed with our management team and the situation will be improved. We look forward to the opportunity to have you stay with us again on your next trip to Banff. More 

Calgary, Canada
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 5, 2013

We stayed at Tunnel Mountain during the "Snow Days" Festival at Lake Louise. When we arrived they upgraded us from a 2 Bed room to a Loft Suite. This was a nice surprise. The suite was clean and we had all the linens and towels we needed. The bed was comfortable and the view was beautiful. Our two children swam... More 

Was this review helpful? Yes 2
TunnelMtn, Front Office Manager at Tunnel Mountain Resort, responded to this review

Thank you for sharing your Tunnel Mountain Resort experience! Look forward to seeing you on your next Banff get-a-way More 

Calgary, Canada
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed February 1, 2013

Do not stay here, there are bedbugs and what looked like maggots/larva in the beds of 3 different rooms our group stayed in! Last weekend my friends and I booked 4 different suites - the ones we thought would be nice with a queen bedroom downstairs and 2 beds upstairs in a loft. We didn't stay in the room long... More 

Was this review helpful? Yes 6
TunnelMtn, Front Office Manager at Tunnel Mountain Resort, responded to this review

Thank you for taking the time to share your review. First and foremost it should be noted that this incident has been taken very seriously by the staff and management of Tunnel Mountain Resort. Our guests, past and future, should not be alarmed as we have had a professional exterminator service come and investigate; they could not find any type... More 

Calgary, AB
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed January 27, 2013

Our children gave us a one night romantic package to the Tunnel Mountain Resort and we had a wonderful time. We stayed in one of their Executive suites which had a king size bed, sitting area with a gas fireplace, plasma tv, balcony, jacuzzi tub and steam shower in the bathroom. The package included a bottle of merlot and Callebeaut... More 

Was this review helpful? Yes 2
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