My family of 6 stayed at this facility over the May long weekend 2012. I can not stress how how disappointed we were with the whole facility. No one came to change our garbages out or bring us clean towels after asking more than a few times. The room was dirty, the bathroom was awful. No blinds worked, there were... More

Stayed here for 2 nights. The hotel was really nice. We had a few minor issues when we first arrived. The balcony sliding door wouldn't lock and there was no tv remote. I wanted to get this sorted straight away, mainly so we wouldn't get the blame at check out. I called reception straight away and the maintenance man turned... More

Visiting Canada from Australia had been a big dream of mine.When we arrived at Tunnel Mountain Resort and were greeted with friendly staff it was wonderful. We asked for some recommendations on places to see/visit whilst in Banff and which routes to take. The staff members were so helpful and I can honestly say our travels through Banff NP was... More

Executive suite: king sized bed, refrigerator, microwave, small sofa, large television, patio with balcony (no view), gas fireplace. Two sinks, hairdryer, jetted bathtub, separate steam shower. We stayed three nights. The room was quiet and comfortable. The premises had one or two busloads of youth/young adults who appeared a bit rowdy when you saw them outdoors, but they were not... More

Nice cabin, housekeeping wasnt very good. There was a pile of garbage beside the fire place, and the toilet clearly hadnt been cleaned. Around 12 am upon going to sleep we called the front desk to ask for bedding for the pullout coach and they informed us they didnt have any. This led for quite a cold sleep.Which is ridiculous.... More

Tunnel Mountain is a lovely spot, where the Tunnel Mountain Resort is situated you have a bus stop right outside to take you into town, across the road at an adjacent hotel is a convenience store & liquor store so it has closeby amenities for those that do not have a vehicle. I cannot believe this place is called a... More

We over-nighted in Banff at the last moment and found many rooms in town booked up so we headed out to this location. Our room was tastefully decorated and the amenities of the place were okay. For a "resort" title, it seems a little short on "resort". The pool and sauna were on the small side and crowded with teenagers... More

Just returned from Tunnel Mountain in Banff. We obtained an email about a special rate for this resort in Nov 2011, and we called and booked a room for 4 nights for April 2012 directly with Tunnel Mountain with a credit card hold. An email confirmation at the special rate was received from the Tunnel Mountain management. No payment or... More

We love this place, and have been going there every winter for years! We always stay in either a chalet or a suite with a wood burning fireplace and a complete kitchen. It's a couple of minutes out of town with more nature (deer looking in your window, etc) than if you were in town. They've done some renovations recently,... More