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All 33 Banff hotels

Tunnel Mountain Resort

2.5 of 5 Resort   |   502 Tunnel Mountain Road | Corner of Tunnel Mountain Road and Drive, Banff, Banff National Park, Alberta T1L 1B1, Canada
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Tunnel Mountain Resort
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67%
Ranked #26 of 33 hotels in Banff
A recent review
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432 people have reviewed this hotel

Traveler rating
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    73
    41
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
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English first
Regina, Canada
1 review
2 of 5 stars Reviewed yesterday NEW via mobile

A huge disappointment. Bedding was slept in and not changed... one of the dirtiest places I have ever stayed. Was a kitchenette...not well equipped. Area rug had not.been moved and.cleaned under.... Will never go back.

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Lethbridge, Canada
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

My husband and I stayed two nights at Tunnel Mountain Resort (Friday and Saturday) and we enjoyed our time here. We had a loft suite which had a Queen size bed in it's own separate bedroom, a kitchen, living room with wood fireplace, bathroom with a jacuzzi tub -nicer than my tub at home! And a loft bedroom with a... More

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Contributor
12 reviews 12 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Front desk was very helpful. Asked for extra blankets and got them quickly. Few things falling apart, but all in all a great experience. And its not downtown! Its nice to be away from the crowds. And the paths near the hotel are lovely. Deer in your front yard!

Was this review helpful? Yes 1
Calgary, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

We stayed at Tunnel Mt. Resort for 3 nights with young kids. The place was dirty and house keeping only replaces towels. On the 2 nd day when we complained about room not being cleaned, they offered to send staff to clean. We had come back from skiing and kids were tired and ready for bed , so we declined.... More

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TunnelMtn, General Manager at Tunnel Mountain Resort, responded to this review

To whom it may concern, Thank you for your feedback on your stay and we do apologize once again for the short comings during your visit with us. We do take any concern very seriously and for that reason is why we sent the housekeeping manager to meet with you personally the afternoon you brought your first concern to our... More

Calgary, Canada
1 review
5 of 5 stars Reviewed 4 weeks ago

Stayed there for a couple of nights with my two kids. The 1 bedroom and loft suit was very nice with a big fridge, fully equipped kitchen and a nice fireplace were we got to roast some marshmallows. A little swimming pool but all we needed. A couple of nice hut tubs too. Staff is friendly and check-in/out is fast.... More

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Longview, Canada
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed March 12, 2014

We decided to head to Banff to catch a concert and never being able to plan on the weather, we booked 1 night at Tunnel Mountain Resort. The room was older, but beautifully laid out, loved the fridge, stove, micro, and dishwasher :) and of course the fireplace in the living room is fantastic. We had a one bedroom suite,... More

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Halifax, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 15, 2014

My bf and I meet up because we are long distance and went to Banff for three nights. I had read some of the reviews and was hestiant on booking a room. We were pleasantly surprised, the check in was easy and welcoming.Once we got to our room we unloaded our things and started a fire ( we brought our... More

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TunnelMtn, Guest Relations Manager at Tunnel Mountain Resort, responded to this review

To whom it may concern, The management adn team at Tunnel Mountain Resort thank you for your feedback. Any feedback is good feedback as it enables us to see how we are doing as a hotel and what we can do to improve ourselves. A lot of good wee hints to pass on to TripAdvisor reviewers, thank you. In relation... More

Spokane, Washington
Top Contributor
70 reviews 70 reviews
12 hotel reviews
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed February 9, 2014

My husband and I stayed here in September 2012. For a cheap price, our stay here was really decent. The living room was spacious. Our room has a fire place, lots of furniture and a big balcony overlooking the road. I wish our room faced the mountainside instead. Utensils and cook ware are provided for use. It's like staying at... More

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TunnelMtn, Guest Relations Manager at Tunnel Mountain Resort, responded to this review

To whom it may concern, Nice to see you have come back to Tunnel Mountain Resort. We are making progress on renovations, recently we have changed floors in the living area and bathroom in our mountain cabins. Maintenance is important to us, so we are striving to keep up with this every day. Thank you for your comments. These have... More

Edmonton, Canada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 of 5 stars Reviewed February 6, 2014

Very spacious room with a queen size bedroom and hide a bed on the main floor and huge king size bed in the loft. We'll stocked kitchen with full size stove, fridge and dishwasher. The negatives about this room was that it needs serious updating. The hide a bed was in terrible condition and there was a definite smell of... More

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TunnelMtn, Guest Relations Manager at Tunnel Mountain Resort, responded to this review

Thank you for taking the time to share your comments regarding your recent stay with us. I do appreciate that certain aspects of the hotel require updating and unfortunately such renovations do take some time to complete, however I would like to assure you we are constantly working hard to make these improvements for our guests. I was glad to... More

Calgary, Canada
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 2, 2014 via mobile

Poorly lit rooms... Musty smell.... TV not working... Cheap fixtures... Cheap mismatched kitchen cutlery and dishwares.... In desperate need of renovating--cracked and broken tiles... Most hotels on tunnel mountain provide bus passes for their guests-- this hotel does not. The furniture was not appropriate for the number of people the room sleeps---sleeps 8 but only had 1 sofa in the... More

Was this review helpful? Yes 1
TunnelMtn, Guest Relations Manager at Tunnel Mountain Resort, responded to this review

I was sorry to read of your disappointment concerning your recent stay with us. I would like to assure you that we are working hard to make improvements to the hotel through constant upgrades and renovations, however unfortunately this is not always a speedy process especially during the winter months. Please accept our apologies for the issues you encountered, and... More

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Additional Information about Tunnel Mountain Resort

Also Known As:
Tunnel Mountain Hotel Banff
Tunnel Mountain Hotel
Tunnel Mountain Chalet
Tunnel Mountain Banff
Banff Tunnel Mountain Chalet Hotel
Banff Tunnel Mountain Resort
Address: 502 Tunnel Mountain Road | Corner of Tunnel Mountain Road and Drive, Banff, Banff National Park, Alberta T1L 1B1, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool
Hotel Style:
#5 Romantic Hotel in Banff
#6 Top resorts Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Tunnel Mountain Resort 2.5*
Official Description (provided by the hotel):
Tunnel Mountain Resort has everything you need for a perfect Banff vacation. Come get swept away in the majestic beauty of our Canadian Rockies resort.Our 95 unit resort in Banff National park has a wide variety of accommodations to suit every taste. The Tunnel Mountain Condos, Chalets, Cabins and Suites are perfect for the family or a getaway with friends or co-workers. The Executive Suites are ideal for the business traveler and perfect for couples looking for a luxurious, romantic Canadian Rockies getaway. ... more   less 
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